What are Performance metrics? Developing an effective Performance metrics can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.
Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.
Find Performance metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Performance metrics and KPIs 1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
← →
1. Total Ascents The total number of ascents completed by a climber over a specific period
What good looks like for this metric: Varies by experience, typically 5-10 ascents per session
Ideas to improve this metric Increase climbing frequency Incorporate strength training Join climbing groups and communities Set specific climbing goals Vary climbing locations 2. Total Vertical Metres The sum of vertical distance climbed over a given time period
What good looks like for this metric: 500-1000 meters per month for active climbers
Ideas to improve this metric Focus on endurance training Increase climbing intensity Track vertical progress consistently Progressively increase climbing height Incorporate interval training 3. Grade of Climbs The difficulty level of the routes attempted
What good looks like for this metric: Grades vary widely; aim for steady improvement
Ideas to improve this metric Start with manageable grades Regularly attempt new challenges Solicit advice from experienced climbers Work on technique refinement Strengthen problem-solving skills 4. Climbing Sessions Frequency The number of climbing sessions per week or month
What good looks like for this metric: 2-4 sessions per week
Ideas to improve this metric Schedule regular climbing days Find climbing partners Join a climbing gym Track session consistency Adjust sessions based on recovery 5. Injury Rate Frequency of injuries related to climbing activities
What good looks like for this metric: Aim for zero injuries
Ideas to improve this metric Focus on warm-up routines Improve climbing technique Use proper safety equipment Listen to your body’s signals Incorporate rest and recovery periods
← →
1. Team member satisfaction score Measures the satisfaction and engagement level of team members under each manager by using surveys and feedback forms
What good looks like for this metric: 75% satisfaction rate
Ideas to improve this metric Conduct regular one-on-one meetings Encourage open communication Provide professional development opportunities Recognise and reward team achievements Address issues and concerns promptly 2. Project delivery on time Calculates the percentage of projects or tasks delivered within the deadline across all supervised teams
What good looks like for this metric: 90% on-time delivery
Ideas to improve this metric Improve time management skills Set realistic and clear deadlines Prioritise urgent tasks efficiently Regularly monitor project progress Provide resources for better project management 3. Task completion rate Tracks the percentage of tasks completed by Assistant Store Managers (ASMs) compared to the tasks assigned over a period of time
What good looks like for this metric: 85% task completion rate
Ideas to improve this metric Use task management tools Provide training for efficiency Set clear expectations Offer support when needed Track and analyse task bottlenecks 4. Sales growth rate Monitors the percentage growth in sales managed by ASMs over a specific period
What good looks like for this metric: 5% quarterly growth
Ideas to improve this metric Implement effective sales strategies Enhance customer relationship management Conduct market analysis Train staff in sales techniques Monitor and adjust pricing strategies 5. Customer feedback rating Evaluates the ratings received from customers regarding their experience and satisfaction with the service
What good looks like for this metric: 4 out of 5 rating
Ideas to improve this metric Improve customer service training Encourage feedback from customers Act on customer suggestions Ensure prompt service delivery Regularly review service quality
← →
1. Mean Time to Detect (MTTD) The average time taken to identify a security threat or performance issue.
What good looks like for this metric: Typically less than 24 hours
Ideas to improve this metric Implement continuous monitoring systems Use automated alert systems Regularly update threat intelligence Train staff for rapid response Conduct regular security audits 2. Mean Time to Recovery (MTTR) The average time needed to recover from a security breach or system performance issue.
What good looks like for this metric: Often less than 5 hours
Ideas to improve this metric Develop a comprehensive incident response plan Invest in reliable backup solutions Conduct disaster recovery drills Enhance system redundancy Use AI-driven analytics for faster issue resolution 3. System Uptime Percentage The percentage of time the system is operational and available.
What good looks like for this metric: Above 99.9%
Ideas to improve this metric Regular system maintenance Implement failover strategies Use load balancing Monitor server health continuously Upgrade hardware periodically 4. Incident Rate The number of security or performance incidents detected within a specified period.
What good looks like for this metric: Fewer than 5 per month
Ideas to improve this metric Strengthen access control policies Adopt advanced security software Enhance employee training programs Regularly test for vulnerabilities Improve system configurations 5. Vulnerability Remediation Time The time taken to fix identified vulnerabilities in the system.
What good looks like for this metric: Under 30 days
Ideas to improve this metric Prioritise vulnerability patches Automate patch management Regularly update software Establish a dedicated security team Use vulnerability scanning tools continuously
← →
1. MSME Onboarding Rate Number of new MSMEs registered per month in each state
What good looks like for this metric: 500 MSMEs per state per month
Ideas to improve this metric Implement targeted marketing campaigns Streamline registration process Offer onboarding incentives Enhance user experience on registration platform Facilitate partnerships with local business organisations 2. Adoption Funnel Conversion Percentage progression from onboarding to loan submission
What good looks like for this metric: 70% profile completion rate
Ideas to improve this metric Identify and address common drop-off points Simplify application process Provide users with progress guidance Enhance support and FAQs Use data analytics to personalise follow-ups 3. Active Users Percentage of onboarded MSMEs submitting applications or accessing services monthly
What good looks like for this metric: Industry-specific % benchmarks
Ideas to improve this metric Engage users with newsletters or updates Implement feedback loops with users Offer exclusive services or discounts Provide educational resources to users Monitor and adapt to usage trends 4. Drop-off Points Percentage abandonment at each stage of the adoption funnel
What good looks like for this metric: Industry-specific % reduction
Ideas to improve this metric Regularly review and improve each funnel stage Collect and analyse feedback from users Implement optional steps to ease process Ensure technical stability of platforms Provide real-time assistance 5. Aggregated Funnel Metrics National averages for onboarding, conversions, and active users
What good looks like for this metric: 60% overall conversion rate
Ideas to improve this metric Collate and compare state-level data Identify successful strategies in high-performing states Coordinate national campaigns Collaborate with multiple stakeholders to improve outreach Optimise platforms for better national reach
← →
1. Internal Audit Coverage Ratio Percentage of total auditable areas covered by the internal audit within a time period
What good looks like for this metric: 75% to 90%
Ideas to improve this metric Enhance audit planning processes Ensure resource allocation aligns with plan Prioritise high-risk areas Leverage data analytics for audits Review audit charter regularly 2. Stakeholder Engagement Index Measures the level and quality of engagement with stakeholders in governance processes
What good looks like for this metric: Above 70%
Ideas to improve this metric Develop clear communication strategies Facilitate regular stakeholder meetings Solicit feedback through surveys Enhance transparency in operations Implement participatory decision-making 3. Compliance Rate Rate at which the organisation adheres to applicable laws, regulations, and internal guidelines
What good looks like for this metric: 90% to 100%
Ideas to improve this metric Conduct regular compliance training Implement compliance monitoring systems Establish clear compliance procedures Perform regular compliance audits Foster a compliance-focused culture 4. Audit Recommendations Implementation Rate Percentage of internal audit recommendations successfully implemented
What good looks like for this metric: 85% to 95%
Ideas to improve this metric Establish clear follow-up processes Assign accountability for action plans Monitor progress of implementation Provide training for recommendation execution Regularly review status with management 5. Public Feedback Score Measures satisfaction and engagement level of public stakeholders with governance initiatives
What good looks like for this metric: Above 75%
Ideas to improve this metric Conduct community opinion surveys Increase transparency of governance actions Provide platforms for public input Initiate public information campaigns Regularly publish outcomes of governance decisions
← →
1. Average Response Time The average time it takes for support staff to respond to student queries
What good looks like for this metric: 24 hours or less
Ideas to improve this metric Implement automated responses for common queries Provide additional training sessions for support staff Utilise CRM software to track response times Set goals for individual team members Analyse and optimise workflow processes 2. Student Feedback Quality Score The average rating of feedback provided by mentors as rated by students
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Provide training on giving effective feedback Develop a standard feedback template Review and discuss feedback in team meetings Gather feedback from students on mentor performance Conduct regular mentor evaluations 3. First Contact Resolution Rate Percentage of support queries resolved during the first interaction with support staff
What good looks like for this metric: 70% or higher
Ideas to improve this metric Conduct root cause analysis on frequently unresolved topics Empower staff to make decisions without escalation Improve access to solution resources Develop a comprehensive FAQ section Increasing collaboration with mentors for complex issues 4. Mentor Availability Measures the average time mentors are available to provide feedback during scheduled office hours
What good looks like for this metric: 85% of scheduled hours
Ideas to improve this metric Optimise scheduling to align with student needs Provide incentives for maintaining high availability Introduce flexible working hours for mentors Utilise technology to aid remote mentoring sessions Increase cross-training for coverage 5. Net Promoter Score (NPS) A measure of student loyalty and satisfaction based on their likelihood to recommend the training to others
What good looks like for this metric: 70 or above
Ideas to improve this metric Regularly survey students for feedback Improve mentor-student engagement Enhance curriculum based on student feedback Ensure a seamless onboarding process Create a supportive community for student interaction
← →
1. Migration Completion Rate The percentage of iOS devices successfully migrated to Microsoft Intune
What good looks like for this metric: 90-95%
Ideas to improve this metric Develop a detailed migration plan Conduct pilot testing before full rollout Ensure adequate training for IT staff Engage in continuous monitoring and feedback Allocate sufficient resources for the project 2. Post-Migration Device Performance Measure the performance of devices post-migration, focusing on speed and application responsiveness
What good looks like for this metric: Performance increase of 10-20%
Ideas to improve this metric Optimize device settings during migration Update applications to the latest versions Conduct regular performance assessments Encourage employee feedback for improvements Monitor and address any reported issues promptly 3. Security Incident Reduction Track the number of security incidents after migration compared to before
What good looks like for this metric: Reduction of incidents by 30%
Ideas to improve this metric Enhance device security configurations Educate users about security best practices Implement regular security audits Continuous monitoring for any anomalies Use threat intelligence platforms 4. User Satisfaction Score Survey scores from users regarding their satisfaction with the new system
What good looks like for this metric: 70% satisfaction rate
Ideas to improve this metric Conduct user training sessions Offer a user-friendly interface Provide efficient troubleshooting support Incorporate user feedback into improvements Continuously update support materials 5. Network Access Success Rate The percentage of successful network access attempts post-migration
What good looks like for this metric: Above 95%
Ideas to improve this metric Ensure seamless network integration Update network policies for Intune compatibility Test network access at regular intervals Implement redundancy measures Provide support for network connectivity issues
← →
1. Revenue Growth Rate Measures the increase in revenue over a specific period, typically compared to the previous period or year
What good looks like for this metric: 5-10% annual increase
Ideas to improve this metric Increase marketing efforts Expand product or service offerings Enhance sales team's performance Explore new markets Improve customer retention rates 2. Expense Ratio Represents the proportion of expenses relative to total revenue, calculated as (Total Expenses / Total Revenue) x 100
What good looks like for this metric: 50-75%
Ideas to improve this metric Evaluate and reduce unnecessary expenses Negotiate better deals with suppliers Optimise operational efficiency Implement cost-saving technologies Regularly review financial statements for insights 3. Net Profit Margin Calculates the percentage of net profit generated from total revenue, found by (Net Profit / Total Revenue) x 100
What good looks like for this metric: 10-20%
Ideas to improve this metric Increase pricing without losing customers Cut down on variable costs Improve product upselling strategies Enhance productivity and workforce efficiency Review and optimise tax strategies 4. Cash Flow from Operations Evaluates the cash generated from business operations, analysing the effectiveness of the core business activities
What good looks like for this metric: Consistently positive values
Ideas to improve this metric Streamline accounts receivable processes Negotiate better payment terms with vendors Ensure accurate and timely invoicing Reduce inventory levels Evaluate and improve capital expenditure decisions 5. Return on Investment (ROI) Measures the profitability of investments, calculated by (Net Profit from Investment / Cost of Investment) x 100
What good looks like for this metric: 15-30%
Ideas to improve this metric Assess marketing campaign effectiveness Invest in high-return projects Regularly review portfolio performance Optimise resource allocation Diversify investment options
← →
1. Time to Detect Issues The duration it takes to identify technical issues from the moment they arise
What good looks like for this metric: Less than 1 minute
Ideas to improve this metric Implement real-time monitoring tools Set up automated alerts Regularly update system documentation Conduct routine system audits Train staff on quick issue identification 2. System Availability Coverage The extent to which systems are monitored for availability and functionality
What good looks like for this metric: Coverage for all critical systems
Ideas to improve this metric Expand monitoring tools to cover more systems Integrate with third-party monitoring solutions Define critical systems and prioritise them Ensure redundancy for critical systems Regularly review and update system coverage 3. Data Refresh Rate The frequency at which system data is updated to reflect the latest information
What good looks like for this metric: Refresh every 10 seconds or less
Ideas to improve this metric Optimise data processing algorithms Utilise caching strategies effectively Upgrade hardware for better performance Ensure efficient data querying Regularly test data refresh processes 4. Incident Resolution Time The time taken to resolve issues once they are detected
What good looks like for this metric: Within 1 hour
Ideas to improve this metric Streamline incident response processes Improve inter-department communication Conduct regular incident response training Have a clear escalation path Invest in advanced diagnostic tools 5. User Satisfaction Score A feedback metric showing user satisfaction with system performance and uptime
What good looks like for this metric: Above 85%
Ideas to improve this metric Conduct regular user feedback surveys Improve user interface and experience Regularly update users on system status Address user complaints swiftly Provide clear user support channels
← →
1. Instagram Engagement Measures the level of interaction (likes, comments, shares) relative to the total follower base
What good looks like for this metric: Between 1% and 3% engagement rate
Ideas to improve this metric Post consistently and at optimal times Utilise engaging and relevant hashtags Encourage user-generated content Collaborate with influencers Run interactive polls and Q&As 2. Website Traffic Tracks the number of visits to a website over a specified period
What good looks like for this metric: 1000 pageviews per day for small to medium sites
Ideas to improve this metric Optimise website for search engines (SEO) Promote website across social media platforms Invest in pay-per-click advertising Create engaging and relevant content Ensure website is mobile-friendly 3. Customer Retention Measures the percentage of customers who continue to buy over a certain period
What good looks like for this metric: Above 75% retention rate
Ideas to improve this metric Implement a customer feedback system Enhance customer service response times Develop a customer loyalty program Personalise customer communication Ensure product quality and reliability
← →
1. Employee Satisfaction Score Measures employee satisfaction levels through surveys and feedback forms
What good looks like for this metric: Around 80%
Ideas to improve this metric Conduct regular feedback sessions Implement employee recognition programs Provide opportunities for professional growth Enhance workplace communication Ensure a healthy work-life balance 2. Team Turnover Rate Percentage of employees leaving the team over a specific period
What good looks like for this metric: 10% to 15% annually
Ideas to improve this metric Improve team communication Foster a positive team culture Offer competitive compensation packages Provide career development opportunities Conduct exit interviews to understand reasons for leaving 3. Project Completion Rate Proportion of projects completed on time and within budget
What good looks like for this metric: 90% or higher on-time completion
Ideas to improve this metric Set clear project deadlines Allocate resources effectively Monitor progress using project management tools Maintain regular project status meetings Address project risks proactively 4. Feedback Implementation Rate Percentage of constructive feedback effectively incorporated into team processes
What good looks like for this metric: 70% or higher
Ideas to improve this metric Encourage open communication Train team leaders on active listening Set actionable feedback objectives Create feedback follow-up plans Evaluate the impact of implemented feedback 5. Goal Achievement Rate Percentage of team goals achieved within a set period
What good looks like for this metric: 85% or higher
Ideas to improve this metric Set SMART goals Align team objectives with company strategy Regularly review goal progress Provide necessary resources and support Celebrate achievements to motivate the team
← →
1. Incident Response Time The average time it takes for the IT department to respond to an incident after it is reported.
What good looks like for this metric: 30 minutes to 1 hour
Ideas to improve this metric Implement automated alert systems Conduct regular training sessions Set up a 24/7 support team Streamline incident escalation processes Utilise incident management tools 2. First Contact Resolution Rate The percentage of IT issues resolved during the first contact with the user.
What good looks like for this metric: 70% to 80%
Ideas to improve this metric Enhance self-service tools and resources Improve knowledge base quality Conduct specialised training for support staff Implement a feedback loop for continuous improvement Use advanced diagnostic tools 3. System Uptime The percentage of time that IT systems are operational and available for use.
What good looks like for this metric: 99% to 99.9%
Ideas to improve this metric Regularly update and patch systems Implement high availability solutions Conduct regular system monitoring Perform routine maintenance checks Use redundant systems 4. User Satisfaction Score The average satisfaction rating given by users after IT services are provided.
What good looks like for this metric: 4.0 to 4.5 out of 5
Ideas to improve this metric Offer regular customer service training Obtain user feedback and act on it Enhance communication channels Implement a user-friendly ticketing system Provide regular updates to users 5. Mean Time to Repair (MTTR) The average time taken to fully repair an IT issue after it is reported.
What good looks like for this metric: 2 to 4 hours
Ideas to improve this metric Improve diagnostic procedures Use automated repair tools Maintain an updated inventory of spare parts Enhance collaboration between IT teams Conduct thorough post-incident reviews
← →
1. Design Completion Rate Percentage of design projects completed within the set timeline.
What good looks like for this metric: 80-90%
Ideas to improve this metric Set clear deadlines Prioritise tasks effectively Allocate resources based on project demands Conduct regular progress reviews Eliminate unnecessary tasks 2. Quality Assurance Score Average score of design quality based on stakeholder feedback.
What good looks like for this metric: 8/10
Ideas to improve this metric Regularly solicit feedback Implement design best practices Encourage continuous learning Use peer reviews Incorporate client feedback effectively 3. Client Satisfaction Rate Percentage of clients satisfied with the delivered designs.
What good looks like for this metric: 85-95%
Ideas to improve this metric Maintain open communication with clients Ensure designs align with client objectives Address client concerns promptly Deliver value beyond expectations Cultivate strong client relationships 4. Revision Rate Number of revisions required before final client approval.
What good looks like for this metric: 1-2 revisions
Ideas to improve this metric Set clear design briefs Confirm client requirements before starting Communicate progress frequently Validate design elements early Analyse past revisions to avoid repeat mistakes 5. Design Time Efficiency Average time spent on each design project.
What good looks like for this metric: 40-60 hours per project
Ideas to improve this metric Utilise design templates Automate repetitive tasks Optimise team workflows Conduct time audits Invest in time-saving tools
← →
1. User Satisfaction Score Measures overall satisfaction of users with the design through surveys and feedback.
What good looks like for this metric: Average score of 75%
Ideas to improve this metric Gather regular user feedback Implement a user-centred design approach Conduct usability testing Iteratively refine designs based on user input Ensure consistent design standards 2. Task Success Rate Percentage of users able to complete tasks without issues in the design.
What good looks like for this metric: 80% completion rate
Ideas to improve this metric Simplify navigation paths Provide clear instructions Ensure responsive design Identify and fix usability issues Use tools to track task completion 3. Time on Task Average time users take to complete specific tasks using the design.
What good looks like for this metric: Depends on task complexity
Ideas to improve this metric Analyse task flows for efficiency Reduce unnecessary steps Provide shortcuts for frequent actions Test design with diverse user groups Enhance layout clarity and intuitiveness 4. Design Consistency Score Evaluates how consistently the design elements are applied across the interface.
What good looks like for this metric: 90% consistency level
Ideas to improve this metric Establish design guidelines Conduct regular design audits Use style guides and templates Train team on design standards Promote a culture of consistency 5. Feedback Implementation Rate Ratio of user feedback items successfully implemented into design improvements.
What good looks like for this metric: 70% implementation rate
Ideas to improve this metric Track all user feedback Prioritise feedback based on impact Implement feedback in agile cycles Engage users for feedback validation Communicate feedback impacts to users
← →
Tracking your Performance metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
The best metrics for Improving Team Leadership