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15 examples of Engagement metrics and KPIs

What are Engagement metrics?

Crafting the perfect Engagement metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find Engagement metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Engagement metrics and KPIs

Metrics for Employment engagement

  • 1. Employee turnover rate

    The percentage of employees who leave the company within a certain period. It's calculated by dividing the number of employees who left by the average number of employees, multiplied by 100.

    What good looks like for this metric: 10-15% annually

    Ideas to improve this metric
    • Improve onboarding processes
    • Foster a positive company culture
    • Offer competitive salaries and benefits
    • Provide career development opportunities
    • Conduct exit interviews to understand reasons for leaving
  • 2. Employee net promoter score (eNPS)

    Measures the likelihood of employees to recommend the company as a good place to work. It's calculated by asking employees to rate their likelihood on a scale from 0-10 and categorizing them as promoters, passives, or detractors.

    What good looks like for this metric: 20-50

    Ideas to improve this metric
    • Regularly collect and act on employee feedback
    • Enhance internal communication
    • Recognize and reward achievements
    • Ensure workload balance
    • Promote work-life balance
  • 3. Employee satisfaction survey scores

    Quantifies employees' overall satisfaction with the company. It's calculated through surveys asking employees to rate their satisfaction on various aspects, averaged into an overall score.

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Enhance job role clarity
    • Provide consistent feedback
    • Create a trustful environment
    • Increase engagement in decision-making processes
    • Offer flexible working hours
  • 4. Absenteeism rate

    The percentage of workdays lost to unplanned absences. It's calculated by dividing the total number of unplanned absence days by the total number of available working days, multiplied by 100.

    What good looks like for this metric: 1.5-3%

    Ideas to improve this metric
    • Promote a healthy work environment
    • Implement wellness programmes
    • Offer flexible leave policies
    • Address work-related stress
    • Provide mental health support
  • 5. Training participation rate

    The percentage of employees participating in professional development programmes. It's calculated by dividing the number of employees who participate in training by the total number of employees, multiplied by 100.

    What good looks like for this metric: 60-80%

    Ideas to improve this metric
    • Encourage continuous learning
    • Provide online training options
    • Make training relevant and beneficial
    • Reward participation and completion
    • Communicate the value of training programmes

Metrics for User engagement

  • 1. Average Session Duration

    The average time a user spends on the app or website during a single session

    What good looks like for this metric: 2-3 minutes

    Ideas to improve this metric
    • Enhance content quality
    • Simplify navigation
    • Use engaging media like videos
    • Implement interactive elements
    • Regularly update content
  • 2. Pages Per Session

    The average number of pages viewed during a single session

    What good looks like for this metric: 2-3 pages

    Ideas to improve this metric
    • Improve internal linking
    • Use engaging calls-to-action
    • Create content series
    • Offer related content
    • Optimise page load times
  • 3. Bounce Rate

    The percentage of visitors who navigate away from the site after viewing only one page

    What good looks like for this metric: 40-55%

    Ideas to improve this metric
    • Improve page loading speed
    • Use compelling headlines
    • Improve mobile optimisation
    • Add engaging multimedia
    • Enhance user experience design
  • 4. Returning User Rate

    The percentage of users who revisit the app or website

    What good looks like for this metric: 30-50%

    Ideas to improve this metric
    • Offer loyalty programmes
    • Send regular updates or newsletters
    • Personalise user experience
    • Implement retargeting ads
    • Regularly update content
  • 5. User Interaction Rate

    The ratio of users who actively engage with interactive elements (e.g., likes, shares, comments)

    What good looks like for this metric: 1-3%

    Ideas to improve this metric
    • Create engaging posts
    • Incorporate social sharing buttons
    • Host contests or challenges
    • Use call-to-action prompts
    • Respond actively to user comments

Metrics for Mobile App Engagement

  • 1. Daily Active Users (DAU)

    The number of unique users who engage with the app daily

    What good looks like for this metric: 20% of total installs

    Ideas to improve this metric
    • Send push notifications to re-engage users
    • Introduce daily challenges or content
    • Optimise user onboarding process
    • Incorporate in-app social elements
    • Provide real-time customer support
  • 2. Session Length

    The average time a user spends in an app per session

    What good looks like for this metric: 4-6 minutes per session

    Ideas to improve this metric
    • Improve app speed and performance
    • Offer engaging and diverse content
    • Personalise the user experience
    • Integrate gamification elements
    • Streamline user interface and navigation
  • 3. Retention Rate

    The percentage of users who continue to use the app over a given period

    What good looks like for this metric: 30% after 30 days

    Ideas to improve this metric
    • Send personalised re-engagement emails
    • Regularly update app content and features
    • Offer loyalty rewards or incentives
    • Create tutorial and help sections
    • Gather and act on user feedback
  • 4. Churn Rate

    The percentage of users who stop using the app over a given period

    What good looks like for this metric: Under 5% monthly

    Ideas to improve this metric
    • Analyse and address user pain points
    • Offer in-app customer support
    • Regularly update and improve the app
    • Provide special promotions for returning users
    • Monitor and enhance app performance
  • 5. In-App Purchases (IAP) Revenue

    Revenue generated from purchases made within the app

    What good looks like for this metric: $1-2 per user per month

    Ideas to improve this metric
    • Offer exclusive in-app content
    • Create bundled in-app purchase offers
    • Run limited-time in-app promotions
    • Provide an easy and secure purchase process
    • Track and analyse purchase behaviour

Metrics for Product Engagement

  • 1. User Retention Rate

    Percentage of users who continue to use the product over a set period of time

    What good looks like for this metric: 30-40% after 90 days

    Ideas to improve this metric
    • Send personalised email reminders
    • Implement user onboarding tutorials
    • Add in-app notifications for new features
    • Offer loyalty rewards or discounts
    • Conduct user feedback surveys
  • 2. Daily Active Users (DAU)

    Number of unique users who engage with the product daily

    What good looks like for this metric: 10-20% of total users

    Ideas to improve this metric
    • Increase the frequency of updates
    • Incorporate gamification elements
    • Encourage social sharing
    • Optimise app load times
    • Run promotional campaigns
  • 3. Session Length

    Average duration of time a user spends on the product in a single session

    What good looks like for this metric: 5-10 minutes

    Ideas to improve this metric
    • Simplify navigation within the app
    • Add value-rich content
    • Make user tasks easier to complete
    • Enable personalised experiences
    • Implement engaging design elements
  • 4. Churn Rate

    Percentage of users who stop using the product over a given period

    What good looks like for this metric: 5-7% monthly

    Ideas to improve this metric
    • Identify pain points through user feedback
    • Improve customer support
    • Enhance product features based on feedback
    • Offer re-engagement incentives
    • Streamline the user experience
  • 5. Feature Adoption Rate

    Percentage of users utilising new or specific features of the product

    What good looks like for this metric: 25-30%

    Ideas to improve this metric
    • Create feature-specific tutorials
    • Promote new features through email
    • Highlight features in-app
    • Gather and act on feedback for new features
    • Incentivise users to try new features

Metrics for Youth Entrepreneurship Training

  • 1. Number of Businesses Registered

    Tracks the total number of businesses registered by participants post-training

    What good looks like for this metric: 50% of participants registering businesses

    Ideas to improve this metric
    • Increase networking opportunities with successful entrepreneurs
    • Offer mentorship programs beyond the training period
    • Provide step-by-step guidance on the registration process
    • Facilitate access to legal support for business registration
    • Encourage business idea validation workshops
  • 2. Participant Engagement Rate

    Measures the level of active participation by youths during and after the training sessions

    What good looks like for this metric: 80% active participant engagement

    Ideas to improve this metric
    • Incorporate interactive and hands-on activities
    • Offer incentives for active participation
    • Use feedback forms to tailor content to participants' needs
    • Include real-world case studies and success stories
    • Assign project-based tasks that encourage teamwork
  • 3. Business Sustainability Rate

    Assesses the percentage of businesses still operational 12 months post-registration

    What good looks like for this metric: 60% business sustainability rate after one year

    Ideas to improve this metric
    • Provide ongoing business support services
    • Help secure initial funding and investment
    • Conduct regular follow-ups and check-ins
    • Encourage the development of a solid business plan
    • Organise financial literacy and management workshops
  • 4. Increase in Household Income

    Monitors the change in average household income for participants after starting their businesses

    What good looks like for this metric: 20% increase in household income

    Ideas to improve this metric
    • Offer additional training on income-generating strategies
    • Facilitate access to high-demand market sectors
    • Encourage diversification of income streams
    • Promote collaboration and partnerships for larger contracts
    • Guide in effective cost management and budgeting
  • 5. Job Creation Rate

    Measures the average number of jobs created by participant businesses within six months of operation

    What good looks like for this metric: 2 jobs created per business

    Ideas to improve this metric
    • Support business expansion opportunities
    • Encourage hiring from local communities
    • Provide training on effective employee management
    • Facilitate networking with potential partners and clients
    • Organise workshops on scaling operations

Metrics for Social Media Adverb Marketing

  • 1. Engagement Rate

    Percentage of interactions (likes, comments, shares) a post receives relative to the total audience reached

    What good looks like for this metric: 1% - 5%

    Ideas to improve this metric
    • Post during peak audience times
    • Utilise engaging call-to-actions
    • Encourage user-generated content
    • Access analytics to determine audience preferences
    • Enhance visual appeal with quality images or videos
  • 2. Reach

    Total number of unique users who have seen your content

    What good looks like for this metric: 10% - 20% of followers

    Ideas to improve this metric
    • Collaborate with influencers
    • Use targeted hashtags
    • Deploy social media ads
    • Engage with similar profiles
    • Share content regularly and consistently
  • 3. Click-Through Rate (CTR)

    Percentage of users who click on a link in your post compared to the total users who saw the post

    What good looks like for this metric: 0.5% - 3%

    Ideas to improve this metric
    • Craft compelling headlines
    • Ensure ad verb positioning is clear
    • Use crisp and engaging thumbnails
    • Incorporate strong call-to-actions
    • Simplify the post to focus on the link
  • 4. Conversion Rate

    Percentage of users who take a desired action, such as signing up or purchasing, after clicking through

    What good looks like for this metric: 2% - 5%

    Ideas to improve this metric
    • Streamline landing page design
    • Add testimonials for credibility
    • Offer introductory discounts
    • Conduct A/B testing on adverbs used
    • Facilitate ease of navigation
  • 5. Social Share of Voice

    Percentage of total social media mentions about your brand relative to your competitors

    What good looks like for this metric: 30% - 50% depending on competition

    Ideas to improve this metric
    • Actively monitor social conversations
    • Engage with audience comments
    • Foster community around your brand
    • Address negative feedback promptly
    • Publicize success stories and case studies

Metrics for Sales and CSAT Targets

  • 1. Sales Revenue

    Total income generated from sales of courses, measured in USD

    What good looks like for this metric: $50,000 per month

    Ideas to improve this metric
    • Enhance course offerings
    • Run targeted advertising campaigns
    • Offer early-bird discounts
    • Upsell related courses
    • Optimise pricing strategy
  • 2. Customer Satisfaction Score (CSAT)

    Measures the level of satisfaction of customers, usually rated on a scale of 1-5

    What good looks like for this metric: 4.0 out of 5

    Ideas to improve this metric
    • Provide excellent customer support
    • Gather and act on customer feedback
    • Offer personalised learning paths
    • Improve user interface and experience
    • Ensure course content is high quality
  • 3. Learner Engagement Rate

    Percentage of learners actively participating in the course, calculated by dividing active participants by total enrolled

    What good looks like for this metric: 60%

    Ideas to improve this metric
    • Introduce interactive elements
    • Provide regular updates and new content
    • Encourage group discussions
    • Use gamification techniques
    • Send regular reminders and follow-ups
  • 4. Course Completion Rate

    Percentage of learners who complete the course, calculated by dividing the number of completions by the total number enrolled

    What good looks like for this metric: 70%

    Ideas to improve this metric
    • Design shorter, more manageable modules
    • Set clear expectations and goals
    • Offer incentives for completion
    • Provide support resources
    • Implement progress tracking
  • 5. Knowledge Retention Rate

    Measures how much information learners retain over time, assessed through follow-up tests

    What good looks like for this metric: 75%

    Ideas to improve this metric
    • Use varied teaching methods
    • Incorporate spaced repetition
    • Provide summary notes
    • Offer periodic refreshers
    • Encourage practical application of knowledge

Metrics for Recruitment and inclusion

  • 1. Time to fill

    Average number of days taken to fill a job vacancy from when it was posted until an offer is accepted

    What good looks like for this metric: 30-50 days

    Ideas to improve this metric
    • Streamline the interview process
    • Utilise automated applicant tracking systems
    • Refine job descriptions
    • Leverage recruitment agencies
    • Enhance employer branding
  • 2. Offer acceptance rate

    Percentage of job offers accepted by candidates out of the total offers made

    What good looks like for this metric: 85-95%

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Improve the candidate experience
    • Communicate career growth opportunities
    • Engage with potential hires pre-offer
    • Conduct market research on industry standards
  • 3. Employee retention rate

    Percentage of employees who remain with the company over a specified period

    What good looks like for this metric: 85-90% annually

    Ideas to improve this metric
    • Enhance onboarding processes
    • Implement employee engagement initiatives
    • Offer continuous training and development
    • Foster a positive work culture
    • Provide clear career advancement paths
  • 4. Diversity ratio

    The ratio of employees from diverse backgrounds compared to the total workforce

    What good looks like for this metric: Varies by industry and location

    Ideas to improve this metric
    • Create inclusive hiring practices
    • Support employee resource groups
    • Offer unconscious bias training
    • Monitor and report on diversity metrics regularly
    • Engage with diverse recruitment sources
  • 5. Employee engagement score

    Measurement of how engaged and satisfied employees are with their work environment

    What good looks like for this metric: 65-85%

    Ideas to improve this metric
    • Conduct regular employee surveys
    • Act on feedback received from employees
    • Implement work-life balance initiatives
    • Encourage open communication
    • Recognise and reward employee contributions

Metrics for Product Virality

  • 1. Viral Coefficient

    Measures how many new users each existing user brings in. Calculated as (Number of invitations sent by existing users * Conversion rate of the invitations) / Total number of existing users

    What good looks like for this metric: 1.0 or higher

    Ideas to improve this metric
    • Create incentives for users to refer others
    • Simplify the referral process
    • Enhance the referral reward system
    • Optimise onboarding processes for referred users
    • Regularly test and refine referral messages
  • 2. Invite Conversion Rate

    The percentage of invitations sent out that result in new users. Calculated as (Number of successful invites / Total invites sent) * 100

    What good looks like for this metric: 20-30%

    Ideas to improve this metric
    • Personalise invitation messages
    • Optimise follow-up sequences
    • A/B test different invitation templates
    • Offer additional incentives for completion
    • Improve the perceived value of joining
  • 3. Time to First Referral

    The average time it takes for a new user to make their first referral. Calculated by tracking the time between user registration and their first successful referral

    What good looks like for this metric: Within 7 days

    Ideas to improve this metric
    • Create a sense of urgency
    • Provide clear instructions on how to refer
    • Showcase the benefits immediately
    • Use gamification strategies
    • Send targeted reminders
  • 4. User Retention Rate

    Percentage of users who continue to use the product over a specific period. Calculated as (Number of users at end of period – Number of new users during period) / Number of users at start of period * 100

    What good looks like for this metric: 35% after one month

    Ideas to improve this metric
    • Provide continuous value through updates
    • Engage users with regular content
    • Offer personalised experiences
    • Implement user feedback
    • Ensure seamless and user-friendly design
  • 5. Daily Active Users (DAU) / Monthly Active Users (MAU)

    The ratio of daily active users to monthly active users, indicating how sticky the product is. Calculated as DAU / MAU

    What good looks like for this metric: 20% or higher

    Ideas to improve this metric
    • Encourage daily engagement through notifications
    • Develop engaging daily content or features
    • Analyse and replicate behaviours of highly active users
    • Implement loyalty programs
    • Regularly update and improve product features

Metrics for HR KPIs

  • 1. Employee Turnover Rate

    The percentage of employees who leave the company during a certain period of time, calculated by dividing the number of employees who leave by the average number of employees and multiplying by 100

    What good looks like for this metric: 10-15%

    Ideas to improve this metric
    • Enhance employee engagement programmes
    • Improve internal communication
    • Offer competitive salaries and benefits
    • Create a clear career progression path
    • Regularly review and improve company culture
  • 2. Time to Hire

    The average number of days it takes from when a job opens until an offer is accepted, indicating the efficiency of the hiring process

    What good looks like for this metric: 40-50 days

    Ideas to improve this metric
    • Streamline the interview process
    • Utilise applicant tracking systems
    • Enhance job descriptions
    • Build a talent pipeline
    • Increase employer branding
  • 3. Employee Engagement Rate

    The level of employee commitment and involvement towards their organisation, typically measured through surveys and engagement scores

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Regularly conduct employee surveys
    • Offer professional development opportunities
    • Recognise and reward employees
    • Foster a positive work environment
    • Encourage regular feedback sessions
  • 4. Absenteeism Rate

    The percentage of workdays employees are absent, calculated by dividing the number of days missed by the total number of workdays available

    What good looks like for this metric: 1.5-3%

    Ideas to improve this metric
    • Implement wellness programmes
    • Improve workplace conditions
    • Address potential causes of stress
    • Provide flexible work options
    • Promote a healthy work-life balance
  • 5. Training Cost Per Employee

    The amount of money spent on training each employee, including materials, time, and any external training sessions

    What good looks like for this metric: $1,000-$1,500

    Ideas to improve this metric
    • Evaluate the effectiveness of existing training programmes
    • Utilise more in-house training resources
    • Leverage online learning platforms
    • Negotiate better rates with external trainers
    • Ensure training aligns with company goals

Metrics for Product Management Success

  • 1. Customer Satisfaction (CSAT)

    Measures customer satisfaction based on their experience with the product, typically through surveys

    What good looks like for this metric: 75%-85%

    Ideas to improve this metric
    • Improve customer support
    • Enhance product features
    • Implement user feedback promptly
    • Conduct regular user experience reviews
    • Offer personalised customer interactions
  • 2. Net Promoter Score (NPS)

    Measures customer loyalty by asking how likely they are to recommend the product to others

    What good looks like for this metric: 30-50

    Ideas to improve this metric
    • Implement user-friendly design
    • Enhance product reliability
    • Offer proactive customer support
    • Regularly update and improve the product
    • Conduct customer satisfaction surveys
  • 3. Monthly Active Users (MAU)

    Tracks the number of unique users engaging with the product within a month

    What good looks like for this metric: Varies by industry

    Ideas to improve this metric
    • Increase marketing efforts
    • Enhance user engagement features
    • Regularly update content
    • Simplify onboarding process
    • Offer promotions or incentives
  • 4. Customer Retention Rate

    Measures the percentage of customers who continue using the product over a specific period

    What good looks like for this metric: 80%-90%

    Ideas to improve this metric
    • Improve customer service
    • Enhance product quality
    • Analyse and address churn reasons
    • Regularly engage with customers
    • Offer loyalty programmes
  • 5. Average Revenue Per User (ARPU)

    Calculates the average income generated per user, typically on a monthly or annual basis

    What good looks like for this metric: Varies by industry

    Ideas to improve this metric
    • Upsell premium features
    • Introduce new pricing models
    • Increase user engagement
    • Expand user base
    • Conduct pricing analysis

Metrics for Improve social media performance

  • 1. Engagement Rate

    The ratio of interactions (likes, comments, shares) to total views or followers, usually expressed as a percentage

    What good looks like for this metric: 1% to 5%

    Ideas to improve this metric
    • Create engaging content
    • Ask questions in posts
    • Use interactive features like polls
    • Respond to comments promptly
    • Collaborate with influencers
  • 2. Reach

    The number of unique users who have seen your content

    What good looks like for this metric: Depends on total followers

    Ideas to improve this metric
    • Post at optimal times
    • Utilise hashtags effectively
    • Promote posts
    • Share content across platforms
    • Utilise user-generated content
  • 3. Likes

    The total number of likes on a post, indicating initial interest

    What good looks like for this metric: Varies by platform and followers

    Ideas to improve this metric
    • Create visually appealing content
    • Use compelling captions
    • Encourage followers to like
    • Engage regularly with followers
    • Utilise relevant hashtags
  • 4. Comments

    The number of comments a post receives, indicating deep engagement

    What good looks like for this metric: Higher than 0.1% of views

    Ideas to improve this metric
    • Ask open-ended questions
    • Host Q&A sessions
    • Respond to comments quickly
    • Encourage feedback
    • Organise contests
  • 5. Follower Growth Rate

    The rate at which new followers are gained, usually calculated monthly or weekly

    What good looks like for this metric: 1% to 3% per month

    Ideas to improve this metric
    • Highlight your page to new audiences
    • Consistently post quality content
    • Engage with similar accounts
    • Host giveaways
    • Use Instagram stories

Metrics for Data Quality And Engagement

  • 1. Data Accuracy Rate

    Percentage of data correctly recorded as intended.

    What good looks like for this metric: 95% or higher

    Ideas to improve this metric
    • Implement validation rules for data entry
    • Regularly audit data for errors
    • Provide training for staff on data entry best practices
    • Use automated tools to correct data inaccuracies
    • Ensure regular updates and maintenance of databases
  • 2. Data Completeness Rate

    Percentage of data records that are complete and not missing information.

    What good looks like for this metric: 90% or higher

    Ideas to improve this metric
    • Mandate complete entries in forms
    • Conduct regular checks for missing data
    • Simplify data entry processes
    • Provide feedback to team on completeness levels
    • Use data profiling tools to identify gaps
  • 3. Bounce Rate

    Percentage of visitors who navigate away from a site after viewing only one page.

    What good looks like for this metric: 26% to 40%

    Ideas to improve this metric
    • Improve page load speed
    • Enhance user experience with intuitive navigation
    • Use engaging and relevant content
    • Implement calls to action and internal linking
    • Utilise targeted landing pages
  • 4. Error Rate

    Frequency of errors or discrepancies encountered in data processing.

    What good looks like for this metric: Less than 3%

    Ideas to improve this metric
    • Conduct frequent error checks and audits
    • Use advanced tools for error detection
    • Provide continuous training for personnel
    • Develop a robust data quality management plan
    • Automate error reporting and correction processes
  • 5. Data Validity

    Extent to which data entries meet specific rules, constraints, and requirements.

    What good looks like for this metric: 98% adherence to requirements

    Ideas to improve this metric
    • Define clear and specific data entry rules
    • Implement constraints during data collection
    • Regularly update validation protocols
    • Ensure compliance with data standards
    • Utilise software that flags invalid entries

Metrics for Finding Basketball Team Investors

  • 1. Investor Lead Conversion Rate

    The percentage of investor leads that become actual investors

    What good looks like for this metric: 5-10%

    Ideas to improve this metric
    • Refine your target investor profile
    • Enhance the quality of investor pitch deck
    • Utilise personalised communication strategies
    • Provide attractive investment incentives
    • Follow-up consistently with leads
  • 2. Average Investment Amount

    The average amount of money invested by investors

    What good looks like for this metric: $10,000 - $50,000

    Ideas to improve this metric
    • Highlight potential high returns on investment
    • Showcase successful case studies
    • Enhance stakeholder engagement activities
    • Offer exclusive opportunities for larger investors
    • Improve clarity and transparency of financial reports
  • 3. Investor Engagement Rate

    The level of interaction and engagement from potential investors during the investment process

    What good looks like for this metric: 40-60%

    Ideas to improve this metric
    • Host investor networking events
    • Create engaging investor newsletters
    • Utilise social media for investor engagement
    • Offer behind-the-scenes access to the team
    • Conduct regular investor update meetings
  • 4. Investment Proposal Acceptance Rate

    The percentage of investment proposals that are accepted by investors

    What good looks like for this metric: 10-20%

    Ideas to improve this metric
    • Craft compelling investment proposals
    • Provide clear risk and benefit analyses
    • Strengthen team and management capabilities
    • Show a proven track record of success
    • Negotiate favourable terms and conditions
  • 5. Funding Goal Achievement Rate

    The percentage of the funding goal that is achieved from investor contributions

    What good looks like for this metric: 70-90%

    Ideas to improve this metric
    • Set realistic and achievable funding goals
    • Utilise a tiered funding approach
    • Engage a broad spectrum of potential investors
    • Provide alternative funding mechanisms
    • Regularly communicate the progress towards goals

Metrics for Manager Behavioural Change Impact

  • 1. Employee Engagement Score

    Measures the level of engagement employees feel at work, often assessed via surveys

    What good looks like for this metric: Typical benchmark values range from 60-80%

    Ideas to improve this metric
    • Conduct regular team feedback sessions
    • Implement open-door policy for discussions
    • Encourage team collaboration in decision-making
    • Recognise team contributions publicly
    • Provide professional development opportunities
  • 2. Team Collaboration Index

    Assesses the frequency and quality of collaboration among team members

    What good looks like for this metric: Benchmark values depend on industry; however, 70-85% is typical

    Ideas to improve this metric
    • Foster team-building activities
    • Utilise collaboration tools for projects
    • Clarify team roles and responsibilities
    • Incentivise collaborative successes
    • Monitor and reward team achievements
  • 3. Employee Satisfaction Score

    Evaluates overall employee satisfaction with the management and working conditions

    What good looks like for this metric: A typical satisfaction score ranges from 65-85%

    Ideas to improve this metric
    • Conduct satisfaction surveys regularly
    • Address individual concerns promptly
    • Provide transparent company updates
    • Enhance workplace facilities
    • Offer flexible working arrangements
  • 4. Turnover Rate

    Measures the rate at which employees leave the organisation

    What good looks like for this metric: Average turnover rates are between 10-20% annually

    Ideas to improve this metric
    • Promote career advancement internally
    • Enhance employee reward programmes
    • Offer competitive salary and benefits
    • Encourage work-life balance
    • Conduct exit interviews for insights
  • 5. 360-Degree Feedback Ratings

    Aggregates reviews provided by peers, subordinates, and managers on an employee's performance

    What good looks like for this metric: Ratings usually range from 3.5 to 4.5 out of 5

    Ideas to improve this metric
    • Train managers in giving constructive feedback
    • Implement regular 360-degree feedback sessions
    • Address feedback results in performance reviews
    • Encourage honest and open communication
    • Use feedback to guide personal development plans

Tracking your Engagement metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

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We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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