What are Performance Indicators metrics? Developing an effective Performance Indicators metrics can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.
Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.
Find Performance Indicators metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Performance Indicators metrics and KPIs 1. Average Response Time The average time it takes for support staff to respond to student queries
What good looks like for this metric: 24 hours or less
Ideas to improve this metric Implement automated responses for common queries Provide additional training sessions for support staff Utilise CRM software to track response times Set goals for individual team members Analyse and optimise workflow processes 2. Student Feedback Quality Score The average rating of feedback provided by mentors as rated by students
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Provide training on giving effective feedback Develop a standard feedback template Review and discuss feedback in team meetings Gather feedback from students on mentor performance Conduct regular mentor evaluations 3. First Contact Resolution Rate Percentage of support queries resolved during the first interaction with support staff
What good looks like for this metric: 70% or higher
Ideas to improve this metric Conduct root cause analysis on frequently unresolved topics Empower staff to make decisions without escalation Improve access to solution resources Develop a comprehensive FAQ section Increasing collaboration with mentors for complex issues 4. Mentor Availability Measures the average time mentors are available to provide feedback during scheduled office hours
What good looks like for this metric: 85% of scheduled hours
Ideas to improve this metric Optimise scheduling to align with student needs Provide incentives for maintaining high availability Introduce flexible working hours for mentors Utilise technology to aid remote mentoring sessions Increase cross-training for coverage 5. Net Promoter Score (NPS) A measure of student loyalty and satisfaction based on their likelihood to recommend the training to others
What good looks like for this metric: 70 or above
Ideas to improve this metric Regularly survey students for feedback Improve mentor-student engagement Enhance curriculum based on student feedback Ensure a seamless onboarding process Create a supportive community for student interaction
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1. Design Completion Rate Percentage of design projects completed within the set timeline.
What good looks like for this metric: 80-90%
Ideas to improve this metric Set clear deadlines Prioritise tasks effectively Allocate resources based on project demands Conduct regular progress reviews Eliminate unnecessary tasks 2. Quality Assurance Score Average score of design quality based on stakeholder feedback.
What good looks like for this metric: 8/10
Ideas to improve this metric Regularly solicit feedback Implement design best practices Encourage continuous learning Use peer reviews Incorporate client feedback effectively 3. Client Satisfaction Rate Percentage of clients satisfied with the delivered designs.
What good looks like for this metric: 85-95%
Ideas to improve this metric Maintain open communication with clients Ensure designs align with client objectives Address client concerns promptly Deliver value beyond expectations Cultivate strong client relationships 4. Revision Rate Number of revisions required before final client approval.
What good looks like for this metric: 1-2 revisions
Ideas to improve this metric Set clear design briefs Confirm client requirements before starting Communicate progress frequently Validate design elements early Analyse past revisions to avoid repeat mistakes 5. Design Time Efficiency Average time spent on each design project.
What good looks like for this metric: 40-60 hours per project
Ideas to improve this metric Utilise design templates Automate repetitive tasks Optimise team workflows Conduct time audits Invest in time-saving tools
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Tracking your Performance Indicators metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
The best metrics for Improving MSME Programme Performance