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9 examples of Efficiency metrics and KPIs

What are Efficiency metrics?

Developing an effective Efficiency metrics can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

Find Efficiency metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Efficiency metrics and KPIs

Metrics for Talent acquisition success

  • 1. Time to hire

    The average number of days taken to fill a job vacancy from when the job opening is posted to when the candidate accepts the offer

    What good looks like for this metric: 30-45 days

    Ideas to improve this metric
    • Streamline the interview process
    • Use recruiting software to track applications
    • Build a talent pipeline before positions open
    • Improve job descriptions to attract qualified candidates
    • Train hiring managers on effective interview techniques
  • 2. Quality of hire

    Measures the value a new hire adds to the company, often assessed by their performance ratings, retention rates, and manager satisfaction

    What good looks like for this metric: 80-90% satisfaction rate

    Ideas to improve this metric
    • Align hiring criteria with job performance
    • Implement structured onboarding programs
    • Collect feedback from multiple stakeholders
    • Conduct regular performance reviews
    • Provide continuous training and support
  • 3. Offer acceptance rate

    The percentage of job offers that are accepted by candidates out of the total number of offers extended

    What good looks like for this metric: 80-90%

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Improve candidate experience during the interview process
    • Communicate company culture clearly
    • Address candidate concerns promptly
    • Personalise offer communications
  • 4. Cost per hire

    The total amount of money spent to hire a new employee, including advertising, recruitment agency fees, referral bonuses, and internal hiring costs

    What good looks like for this metric: $3,000 - $5,000 per hire

    Ideas to improve this metric
    • Use cost-effective recruiting channels
    • Encourage employee referrals
    • Leverage social media for recruiting
    • Automate repetitive hiring tasks
    • Negotiate with recruitment agencies for better rates
  • 5. Employee retention rate

    The percentage of new hires who remain with the company for a certain period, typically one year

    What good looks like for this metric: 85-90%

    Ideas to improve this metric
    • Implement robust onboarding programmes
    • Foster a positive work environment
    • Offer competitive benefits and salaries
    • Provide opportunities for career growth
    • Conduct exit interviews to identify reasons for turnover

Metrics for Recruitment and inclusion

  • 1. Time to fill

    Average number of days taken to fill a job vacancy from when it was posted until an offer is accepted

    What good looks like for this metric: 30-50 days

    Ideas to improve this metric
    • Streamline the interview process
    • Utilise automated applicant tracking systems
    • Refine job descriptions
    • Leverage recruitment agencies
    • Enhance employer branding
  • 2. Offer acceptance rate

    Percentage of job offers accepted by candidates out of the total offers made

    What good looks like for this metric: 85-95%

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Improve the candidate experience
    • Communicate career growth opportunities
    • Engage with potential hires pre-offer
    • Conduct market research on industry standards
  • 3. Employee retention rate

    Percentage of employees who remain with the company over a specified period

    What good looks like for this metric: 85-90% annually

    Ideas to improve this metric
    • Enhance onboarding processes
    • Implement employee engagement initiatives
    • Offer continuous training and development
    • Foster a positive work culture
    • Provide clear career advancement paths
  • 4. Diversity ratio

    The ratio of employees from diverse backgrounds compared to the total workforce

    What good looks like for this metric: Varies by industry and location

    Ideas to improve this metric
    • Create inclusive hiring practices
    • Support employee resource groups
    • Offer unconscious bias training
    • Monitor and report on diversity metrics regularly
    • Engage with diverse recruitment sources
  • 5. Employee engagement score

    Measurement of how engaged and satisfied employees are with their work environment

    What good looks like for this metric: 65-85%

    Ideas to improve this metric
    • Conduct regular employee surveys
    • Act on feedback received from employees
    • Implement work-life balance initiatives
    • Encourage open communication
    • Recognise and reward employee contributions

Metrics for Frontend Development Skill Assessment

  • 1. Code Quality

    Assesses the readability, structure, and efficiency of the written code in HTML, CSS, and JavaScript

    What good looks like for this metric: Clean, well-commented code with no linting errors

    Ideas to improve this metric
    • Utilise code linters and formatters
    • Adopt a consistent coding style
    • Refactor code regularly
    • Practise writing clear comments
    • Review code with peers
  • 2. Page Load Time

    Measures the time it takes for a webpage to fully load in a browser

    What good looks like for this metric: Less than 3 seconds

    Ideas to improve this metric
    • Minimise HTTP requests
    • Optimise image sizes
    • Use CSS and JS minification
    • Leverage browser caching
    • Use content delivery networks
  • 3. Responsive Design

    Evaluates how well a website adapts to different screen sizes and devices

    What good looks like for this metric: Seamless functionality across all devices

    Ideas to improve this metric
    • Use relative units like percentages
    • Implement CSS media queries
    • Test designs on multiple devices
    • Adopt a mobile-first approach
    • Utilise frameworks like Bootstrap
  • 4. Cross-browser Compatibility

    Ensures a website functions correctly across different web browsers

    What good looks like for this metric: Consistent experience on all major browsers

    Ideas to improve this metric
    • Test site on all major browsers
    • Use browser-specific prefixes
    • Avoid deprecated features
    • Employ browser compatibility tools
    • Regularly update code for latest standards
  • 5. User Experience (UX)

    Measures how user-friendly and intuitive the interface is for users

    What good looks like for this metric: High user satisfaction and easy navigation

    Ideas to improve this metric
    • Simplify navigation structures
    • Ensure consistent design patterns
    • Conduct user testing regularly
    • Gather and implement user feedback
    • Improve the accessibility of designs

Metrics for IT Department Efficiency

  • 1. Incident Response Time

    The average time it takes for the IT department to respond to an incident after it is reported.

    What good looks like for this metric: 30 minutes to 1 hour

    Ideas to improve this metric
    • Implement automated alert systems
    • Conduct regular training sessions
    • Set up a 24/7 support team
    • Streamline incident escalation processes
    • Utilise incident management tools
  • 2. First Contact Resolution Rate

    The percentage of IT issues resolved during the first contact with the user.

    What good looks like for this metric: 70% to 80%

    Ideas to improve this metric
    • Enhance self-service tools and resources
    • Improve knowledge base quality
    • Conduct specialised training for support staff
    • Implement a feedback loop for continuous improvement
    • Use advanced diagnostic tools
  • 3. System Uptime

    The percentage of time that IT systems are operational and available for use.

    What good looks like for this metric: 99% to 99.9%

    Ideas to improve this metric
    • Regularly update and patch systems
    • Implement high availability solutions
    • Conduct regular system monitoring
    • Perform routine maintenance checks
    • Use redundant systems
  • 4. User Satisfaction Score

    The average satisfaction rating given by users after IT services are provided.

    What good looks like for this metric: 4.0 to 4.5 out of 5

    Ideas to improve this metric
    • Offer regular customer service training
    • Obtain user feedback and act on it
    • Enhance communication channels
    • Implement a user-friendly ticketing system
    • Provide regular updates to users
  • 5. Mean Time to Repair (MTTR)

    The average time taken to fully repair an IT issue after it is reported.

    What good looks like for this metric: 2 to 4 hours

    Ideas to improve this metric
    • Improve diagnostic procedures
    • Use automated repair tools
    • Maintain an updated inventory of spare parts
    • Enhance collaboration between IT teams
    • Conduct thorough post-incident reviews

Metrics for Automation in Business Units

  • 1. Process Automation Rate

    Percentage of business processes currently automated compared to the total processes possible

    What good looks like for this metric: 20-30%

    Ideas to improve this metric
    • Conduct a thorough process audit
    • Identify repetitive manual tasks
    • Leverage robotic process automation tools
    • Invest in staff training for technology adoption
    • Establish clear automation goals
  • 2. Time Saved Through Automation

    Amount of time saved as a result of implementing automation in business processes

    What good looks like for this metric: 10-50% time reduction

    Ideas to improve this metric
    • Analyse current process time expenditures
    • Prioritise automation of most time-consuming tasks
    • Collaborate with departments to streamline processes
    • Continuously measure time savings
    • Optimise processes post-automation
  • 3. Cost Reduction Due to Automation

    Financial savings accrued from reducing manual labour and errors via automation

    What good looks like for this metric: 15-30% cost reduction

    Ideas to improve this metric
    • Assess cost structures before automation
    • Focus on high-cost processes for automation
    • Use cost-effective automation solutions
    • Regularly evaluate cost savings
    • Scale successful automation projects
  • 4. Error Reduction Rate

    Decrease in errors in business processes as a result of automation

    What good looks like for this metric: 30-70% reduction in errors

    Ideas to improve this metric
    • Identify error-prone processes
    • Use high-accuracy automation technologies
    • Implement continuous error monitoring systems
    • Train employees on new automated systems
    • Review error rates regularly to refine processes
  • 5. Employee Satisfaction with Automation

    Degree to which employees are satisfied with the automation tools and their impact on work

    What good looks like for this metric: 70-85% satisfaction rate

    Ideas to improve this metric
    • Conduct employee satisfaction surveys
    • Provide comprehensive training sessions
    • Encourage employee feedback on automation tools
    • Create a support system for employees
    • Highlight benefits of automation to employees

Metrics for Container Movement Tracking

  • 1. On-time Arrival Rate

    Percentage of containers arriving at the port on schedule

    What good looks like for this metric: 95%-99%

    Ideas to improve this metric
    • Automate scheduling notices
    • Use real-time tracking tools
    • Coordinate with logistics partners
    • Optimise route planning
    • Implement contingency protocols
  • 2. Container Dwell Time

    Average time containers remain at the terminal before offloading

    What good looks like for this metric: 2-3 days

    Ideas to improve this metric
    • Upgrade processing systems
    • Streamline customs procedures
    • Enhance coordination with transport
    • Schedule timed offloading
    • Implement penalty charges for delays
  • 3. Container Utilisation Rate

    Percentage of container space effectively used during transport

    What good looks like for this metric: 80%-85%

    Ideas to improve this metric
    • Conduct regular audits
    • Implement container sharing
    • Evaluate cargo plans
    • Invest in container optimisation software
    • Train staff on best loading practices
  • 4. Compliance Incidents

    Number of compliance-related issues reported in container tracking

    What good looks like for this metric: 1-2 per quarter

    Ideas to improve this metric
    • Conduct regular staff training
    • Update compliance protocols
    • Implement an incident reporting system
    • Review past incidents for trends
    • Foster a culture of transparency
  • 5. System Uptime

    Percentage of time the Trutrack system is operating without issues

    What good looks like for this metric: 99%-99.9%

    Ideas to improve this metric
    • Schedule regular system maintenance
    • Use reliable servers
    • Ensure adequate IT support
    • Implement redundancy measures
    • Monitor system performance continuously

Metrics for Success of recruitment campaigns

  • 1. Cost per hire

    Total recruiting costs divided by the number of hires within a specified time frame

    What good looks like for this metric: USD 4,000 - USD 6,000

    Ideas to improve this metric
    • Optimize job advertisement placements
    • Leverage employee referrals
    • Automate parts of the recruitment process
    • Negotiate better rates with recruitment agencies
    • Enhance employer branding
  • 2. Time to fill

    Average number of days it takes to fill a position from the moment the job is posted until an offer is accepted

    What good looks like for this metric: 30 - 45 days

    Ideas to improve this metric
    • Streamline the interview process
    • Implement applicant tracking systems
    • Pre-screen candidates effectively
    • Improve job descriptions
    • Build a talent pipeline
  • 3. Quality of hire

    Performance of new hires compared to existing employees, often measured after the first year

    What good looks like for this metric: Similar or higher performance compared to existing employees

    Ideas to improve this metric
    • Enhance candidate assessment methods
    • Use behavioural interviewing techniques
    • Improve onboarding processes
    • Encourage ongoing employee development
    • Gather and act on feedback from new hires
  • 4. Retention rate

    Percentage of new hires that remain with the company for a specified period, usually one year

    What good looks like for this metric: 75%-80%

    Ideas to improve this metric
    • Improve company culture
    • Provide career development opportunities
    • Offer competitive salaries and benefits
    • Enhance employee engagement
    • Conduct stay interviews
  • 5. Offer acceptance rate

    Percentage of job offers extended that are accepted by candidates

    What good looks like for this metric: 90% or higher

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Communicate clear career growth opportunities
    • Build a strong employer brand
    • Maintain a consistent and engaging recruitment process
    • Gather feedback from candidates who decline offers

Metrics for Improving DevOps Performance

  • 1. Deployment Frequency

    Measures how often new updates are deployed to production

    What good looks like for this metric: Once per week

    Ideas to improve this metric
    • Automate deployment processes
    • Implement continuous integration
    • Use feature toggles
    • Practice trunk-based development
    • Reduce batch sizes
  • 2. Lead Time for Changes

    Time taken from code commit to deployment in production

    What good looks like for this metric: One day to one week

    Ideas to improve this metric
    • Improve code review process
    • Minimise work in progress
    • Optimise build processes
    • Automate testing pipelines
    • Implement parallel builds
  • 3. Mean Time to Recovery

    Time taken to recover from production failures

    What good looks like for this metric: Less than one hour

    Ideas to improve this metric
    • Implement robust monitoring tools
    • Create a clear incident response plan
    • Use canary releases
    • Conduct regular disaster recovery drills
    • Enhance rollback procedures
  • 4. Change Failure Rate

    Percentage of changes that result in production failures

    What good looks like for this metric: Less than 15%

    Ideas to improve this metric
    • Increase test coverage
    • Perform thorough code reviews
    • Conduct root cause analysis
    • Use static code analysis tools
    • Implement infrastructure as code
  • 5. Cycle Time

    Time to complete one development cycle from start to finish

    What good looks like for this metric: Two weeks

    Ideas to improve this metric
    • Adopt agile methodologies
    • Limit work in progress
    • Use time-boxed sprints
    • Continuously prioritise tasks
    • Improve collaboration among teams

Metrics for Addressing UX Issues

  • 1. User Satisfaction Score

    Measures how satisfied users are with the product, often gathered through surveys after using the product

    What good looks like for this metric: 75% or above

    Ideas to improve this metric
    • Enhance user interface clarity
    • Simplify navigation structure
    • Improve load times
    • Incorporate user feedback regularly
    • Conduct regular usability testing
  • 2. Time on Task

    The average amount of time it takes for users to complete a specific task within the product

    What good looks like for this metric: 1-3 minutes

    Ideas to improve this metric
    • Streamline task processes
    • Provide clear instructions
    • Automate repetitive tasks
    • Use progress indicators
    • Minimize distracting elements
  • 3. Error Rate

    Measures the number of errors users make when interacting with the product

    What good looks like for this metric: Less than 5%

    Ideas to improve this metric
    • Add in-line validation
    • Provide clear error messages
    • Use consistent design patterns
    • Conduct thorough testing
    • Offer user training or tutorials
  • 4. Net Promoter Score (NPS)

    Assesses the likelihood of users recommending the product to others, measured through surveys

    What good looks like for this metric: Minimum of 30

    Ideas to improve this metric
    • Enhance product features
    • Improve customer support
    • Regularly update the product
    • Focus on reliability
    • Encourage users to share feedback
  • 5. Task Success Rate

    The percentage of correctly completed tasks by users on their first attempt

    What good looks like for this metric: Over 80%

    Ideas to improve this metric
    • Clarify task objectives
    • Simplify complex tasks
    • Design intuitive user flows
    • Provide contextual help
    • Test with real users regularly

Tracking your Efficiency metrics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

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Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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