What are Legal Team metrics? Finding the right Legal Team metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.
Transfer these examples to your app of choice, or opt for Tability to help keep you on track.
Find Legal Team metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Legal Team metrics and KPIs 1. Case Resolution Time The average time taken to resolve individual cases from initiation to closure
What good looks like for this metric: 3-6 months
Ideas to improve this metric Establish clear procedures for case handling Use automated systems for case tracking Enhance communication between involved parties Provide regular training for case managers Regularly review unresolved cases to identify bottlenecks 2. Success Rate of Resolutions The percentage of cases resolved without escalation or legal proceedings
What good looks like for this metric: 70-85%
Ideas to improve this metric Invest in training for negotiation skills Implement mediation before litigation Track and analyse unsuccessful cases for improvements Establish a collaborative problem-solving approach Regularly update dispute resolution policies 3. Number of Cases Per Employee The average number of IR & CCMA cases managed per employee
What good looks like for this metric: 1-3 cases per year
Ideas to improve this metric Allocate dedicated case managers Ensure balanced distribution of cases Monitor individual case manager workloads Implement preventative measures to reduce cases Offer support services to employees to prevent issues 4. Employee Satisfaction with Resolution Process A measure of how satisfied employees are with the case resolution process
What good looks like for this metric: 80% satisfaction
Ideas to improve this metric Conduct regular surveys post-resolution Incorporate feedback into process improvement Enhance transparency of the process Provide clear communication throughout the process Offer employee support services during the process 5. Cost of Resolution Per Case The average cost incurred by the company per resolved case
What good looks like for this metric: $500-$2,000
Ideas to improve this metric Reduce legal costs through internal mediation Implement cost-effective dispute resolution methods Analyse high-cost cases for learning Use technology to streamline processes Negotiate vendor contracts for better rates
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1. Regulatory Audit Pass Rate Percentage of audits passed without any non-compliance findings
What good looks like for this metric: 85-95%
Ideas to improve this metric Conduct regular internal audits Provide ongoing compliance training Implement a regulatory compliance management system Review and update compliance policies regularly Engage external consultants for unbiased evaluations 2. Compliance Training Completion Rate Percentage of employees who complete compliance training on time
What good looks like for this metric: 90% or higher
Ideas to improve this metric Utilise engaging training materials Set clear deadlines for training completion Offer flexible training schedules Provide incentives for timely completion Assess and improve training efficacy 3. Incident Response Time Average time taken to respond to compliance-related incidents
What good looks like for this metric: Within 24 hours
Ideas to improve this metric Establish clear incident response protocols Conduct incident response drills Use automated incident management tools Provide quick-access reporting channels Evaluate past incidents to improve speed 4. Number of Compliance Violations Total number of compliance violations identified within a specific period
What good looks like for this metric: Minimise below industry average
Ideas to improve this metric Enhance monitoring and reporting tools Increase frequency of compliance reviews Strengthen enforcement of compliance measures Educate employees on recognising violations Implement preventative measures 5. Policy Update Implementation Rate Percentage of policy updates implemented within the target timeframe
What good looks like for this metric: 95% or higher
Ideas to improve this metric Establish a structured policy review process Coordinate with internal departments for smooth implementation Communicate updates clearly to all stakeholders Allocate resources for rapid policy rollouts Monitor and track policy adoption
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1. Accuracy Rate Percentage of content free from errors or inaccuracies
What good looks like for this metric: 98% accuracy
Ideas to improve this metric Conduct regular content audits Implement a strict review process Provide training for content creators Use advanced grammar and spell-check tools Automate accuracy checks with AI tools 2. Timeliness of Updates Frequency with which content is updated to reflect the latest legal standards and practices
What good looks like for this metric: Monthly updates
Ideas to improve this metric Create a content refresh calendar Track changes in legal practices regularly Hire researchers to monitor legal developments Implement automated update alerts Schedule regular content revision sessions 3. Source Verification Rate Proportion of content that is backed by verified and reputable sources
What good looks like for this metric: 100% verified sources
Ideas to improve this metric Build a list of trusted sources Verify all references in content Utilise a peer review process Cross-check with external experts Maintain a source validation checklist 4. User Feedback Score Average rating given by users regarding the helpfulness and trustworthiness of the content
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Collect regular feedback through surveys Implement a feedback loop for improvements Enhance user engagement with content Monitor social media mentions Hold focus groups for direct feedback 5. Content Comprehensiveness Degree to which content covers all necessary aspects and scenarios in the legal field
What good looks like for this metric: 90% completeness
Ideas to improve this metric Perform gap analysis on current content Incorporate user case studies and scenarios Regularly benchmark against competitors Enlist domain experts for content creation Utilise AI to identify under-represented areas
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1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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1. Compliance Rate Measures the percentage of compliance with legal and regulatory requirements
What good looks like for this metric: 95% compliance
Ideas to improve this metric Conduct regular compliance audits Implement automated compliance software Provide staff with compliance training Ensure clear documentation of policies Stay updated with regulatory changes 2. Risk Assessment Frequency Tracks how often risk assessments are performed to identify and address potential issues
What good looks like for this metric: Quarterly assessments
Ideas to improve this metric Schedule regular risk assessment reviews Involve cross-functional teams in assessments Adopt a risk management framework Use risk assessment software tools Prioritise risks based on impact and likelihood 3. Internal Audit Findings Evaluates the number of issues found during internal audits
What good looks like for this metric: Less than 5 per audit
Ideas to improve this metric Conduct thorough training for audit staff Use technology to streamline audits Regularly review and update audit criteria Encourage open communication around audit results Implement corrective actions promptly 4. Policy Violation Incidents Counts the number of times company policies are violated
What good looks like for this metric: Fewer than 10 incidents annually
Ideas to improve this metric Increase awareness of company policies Introduce stricter enforcement measures Provide regular training on company policies Encourage reporting of violations anonymously Review and update policies regularly 5. Third-Party Compliance Rate Measures the extent to which third-party partners comply with company standards
What good looks like for this metric: 90% compliance
Ideas to improve this metric Regularly audit third-party vendors Include compliance requirements in contracts Develop a trusted vendor program Provide training for third-party partners Monitor third-party compliance continuously
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Tracking your Legal Team metrics Having a plan is one thing, sticking to it is another.
Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process .
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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