What are Community Engagement Team metrics? Finding the right Community Engagement Team metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
Find Community Engagement Team metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Community Engagement Team metrics and KPIs 1. Employee Engagement Score Measures how engaged employees are with the community initiatives and their involvement in the organisation’s activities
What good looks like for this metric: Industry benchmarks generally range from 65% to 85%
Ideas to improve this metric Increase recognition of active participants Offer regular feedback sessions Facilitate team-building activities Provide training and development opportunities Enhance communication channels 2. Employee Retention Rate Percentage of employees who remain with the organisation over a period, indicating satisfaction and loyalty
What good looks like for this metric: A typical benchmark is 90% annually
Ideas to improve this metric Provide career advancement opportunities Improve work-life balance offerings Enhance benefits and compensation Organise engagement and wellness programs Foster a transparent work environment 3. Participation Rate in Community Events Measures the level of participation by employees in organised community care events
What good looks like for this metric: Target at least 70% participation rate
Ideas to improve this metric Make events more inclusive and diverse Align events with employee interests Provide incentives for participation Increase visibility and communication about events Engage leadership to drive participation 4. Employee Satisfaction Survey Results Survey results reflecting employees' overall satisfaction with the organisation’s community care initiatives
What good looks like for this metric: Aim for satisfaction ratings above 75%
Ideas to improve this metric Conduct focus groups to gather detailed feedback Regularly review and act on survey feedback Enhance communication about the impact of initiatives Introduce flexible community care activities Create mentoring opportunities within initiatives 5. Community Care Initiative Growth Rate The rate at which community care initiatives are expanding in terms of scope or participation over time
What good looks like for this metric: A growth rate of 10% annually is typical
Ideas to improve this metric Introduce innovative initiatives based on employee feedback Leverage social media to increase reach Partner with external organisations Schedule regular internal events to raise awareness Implement cross-departmental collaborations
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1. Response Rate Percentage of community concerns addressed within a set timeframe
What good looks like for this metric: 80% of concerns responded to within 2 days
Ideas to improve this metric Automate initial responses to ensure timely acknowledgment Allocate dedicated staff to monitor concerns Implement a prioritization system for urgent concerns Provide training for staff on effective communication Set clear internal response targets for accountability 2. Resolution Time Average time taken to resolve community concerns
What good looks like for this metric: Resolve issues within 5 days
Ideas to improve this metric Streamline processes for common issues Increase collaboration between departments Regularly review and refine resolution steps Maintain a database of past solutions for reference Utilize project management tools for task tracking 3. Community Satisfaction Score Measure the satisfaction of community members with the resolutions provided
What good looks like for this metric: Achieve a satisfaction score of 4 out of 5
Ideas to improve this metric Collect feedback through surveys post-resolution Regularly review and address negative feedback Ensure transparency about actions taken Offer additional support or resources when needed Host community forums to discuss common concerns 4. Engagement Rate Percentage of the community actively participating in engagement initiatives
What good looks like for this metric: 60% participation in community events
Ideas to improve this metric Promote engagement initiatives through multiple channels Provide incentives for participation Tailor events to address varied community interests Schedule events at convenient times for the majority Collaborate with local influencers for broader reach 5. Knowledge Improvement Assessment of community’s increased awareness on key nature reserve topics
What good looks like for this metric: Improve awareness by 25% annually
Ideas to improve this metric Conduct pre-and post-event knowledge surveys Develop educational content on crucial topics Host regular workshops and seminars Partner with schools for educational outreach Utilize social media for regular information dissemination
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1. Participation Rate The percentage of the community that engaged in activities or events organized by the nature department
What good looks like for this metric: 30-50%
Ideas to improve this metric Organise more inclusive events Increase advertising efforts Offer incentives for participation Create partnerships with local organizations Collect feedback to improve future events 2. Volunteer Hours The total number of hours contributed by volunteers
What good looks like for this metric: 50-100 hours per event
Ideas to improve this metric Recruit more volunteers Offer training and support Recognise and reward volunteers Develop a volunteer management plan Encourage returning volunteers 3. Social Media Engagement The level of interaction with the community on social media platforms, including likes, shares, and comments
What good looks like for this metric: 2-5% engagement rate
Ideas to improve this metric Post regularly and consistently Engage with comments and messages Use visuals and stories Conduct live sessions Run paid social media campaigns 4. Event Attendance The number of people who attend events hosted by the nature department
What good looks like for this metric: 100-200 attendees per event
Ideas to improve this metric Promote events in community centers Utilise email newsletters Leverage local influencers Offer family-friendly activities Conduct pre-event surveys to align with interests 5. Survey Feedback Scores The scores given by the community in feedback surveys after events and activities
What good looks like for this metric: 4 out of 5
Ideas to improve this metric Ask specific and relevant questions Provide easy access to surveys Use feedback to make improvements Communicate changes made from feedback Incentivize completing surveys
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1. Number of Participants The total count of individuals attending the awareness activities at the nature reserve
What good looks like for this metric: 50 participants per event
Ideas to improve this metric Promote events through social media Collaborate with local schools Offer group discounts Utilise email newsletters Host activities on weekends 2. Participant Satisfaction Score Average satisfaction rating from participant feedback surveys collected post-event
What good looks like for this metric: 4 out of 5 rating
Ideas to improve this metric Gather and act on feedback Ensure activities are engaging Offer diverse content Train facilitators thoroughly Provide incentives for feedback 3. Social Media Engagement The amount of interaction (likes, shares, comments) on social media posts related to awareness activities
What good looks like for this metric: Engagement rate of 1.5%
Ideas to improve this metric Post regularly with rich media Engage with comments promptly Create shareable content Use hashtags effectively Collaborate with influencers 4. Awareness Campaign Reach The total number of individuals exposed to the awareness campaign across all platforms
What good looks like for this metric: 5000 reaches per campaign
Ideas to improve this metric Expand advertising budget Utilise cross-promotion strategies Engage local community leaders Optimise content for SEO Partner with local businesses 5. Behaviour Change Rate Percentage of participants who demonstrate a change in behaviour aligned with environmental awareness goals
What good looks like for this metric: 10% behaviour change
Ideas to improve this metric Offer actionable steps post-event Follow-up with participants Provide progress tracking tools Share success stories Create accountability groups
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Tracking your Community Engagement Team metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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