4 examples of System Administrator metrics and KPIs

What are System Administrator metrics?

Crafting the perfect System Administrator metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find System Administrator metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of System Administrator metrics and KPIs

Metrics for Service Health Evaluation

1. Uptime Percentage
Measures the amount of time the service is up and running without interruptions. Calculated by dividing the total operational minutes by the total minutes in a period.
What good looks like for this metric: 99.9% or higher
Ideas to improve this metric
- Implement redundancy systems
- Use robust monitoring tools
- Conduct regular maintenance
- Train staff for quick incident response
- Opt for reliable service providers
2. Response Time
The time it takes for the service to respond to a user action or request. Typically measured in milliseconds or seconds.
What good looks like for this metric: Less than 200ms
Ideas to improve this metric
- Optimize server configurations
- Use a content delivery network
- Streamline code and queries
- Enhance database performance
- Regularly audit application performance
3. Error Rate
The percentage of failed requests in relation to the total number of service requests.
What good looks like for this metric: Less than 1%
Ideas to improve this metric
- Implement detailed logging
- Enhance debugging processes
- Regular code reviews
- Continuous service testing
- Deploy robust error handling
4. Customer Satisfaction Score (CSAT)
A measurement derived from customer feedback focusing on satisfaction with the service, typically collected via surveys.
What good looks like for this metric: 80% or higher
Ideas to improve this metric
- Enhance user experience design
- Implement customer feedback loops
- Resolve issues promptly
- Provide user-friendly interfaces
- Conduct regular user training
5. Transaction Success Rate
The percentage of successful transactions completed without any errors or failures.
What good looks like for this metric: 95% or higher
Ideas to improve this metric
- Optimize transactional workflow
- Enhance payment gateway reliability
- Continuously monitor transaction logs
- Implement strong authentication mechanisms
- Regularly update and test payment procedures

Implement these metrics

Metrics for IT Department Efficiency

1. Incident Response Time
The average time it takes for the IT department to respond to an incident after it is reported.
What good looks like for this metric: 30 minutes to 1 hour
Ideas to improve this metric
- Implement automated alert systems
- Conduct regular training sessions
- Set up a 24/7 support team
- Streamline incident escalation processes
- Utilise incident management tools
2. First Contact Resolution Rate
The percentage of IT issues resolved during the first contact with the user.
What good looks like for this metric: 70% to 80%
Ideas to improve this metric
- Enhance self-service tools and resources
- Improve knowledge base quality
- Conduct specialised training for support staff
- Implement a feedback loop for continuous improvement
- Use advanced diagnostic tools
3. System Uptime
The percentage of time that IT systems are operational and available for use.
What good looks like for this metric: 99% to 99.9%
Ideas to improve this metric
- Regularly update and patch systems
- Implement high availability solutions
- Conduct regular system monitoring
- Perform routine maintenance checks
- Use redundant systems
4. User Satisfaction Score
The average satisfaction rating given by users after IT services are provided.
What good looks like for this metric: 4.0 to 4.5 out of 5
Ideas to improve this metric
- Offer regular customer service training
- Obtain user feedback and act on it
- Enhance communication channels
- Implement a user-friendly ticketing system
- Provide regular updates to users
5. Mean Time to Repair (MTTR)
The average time taken to fully repair an IT issue after it is reported.
What good looks like for this metric: 2 to 4 hours
Ideas to improve this metric
- Improve diagnostic procedures
- Use automated repair tools
- Maintain an updated inventory of spare parts
- Enhance collaboration between IT teams
- Conduct thorough post-incident reviews

efficiency performance it-support system-administrator support-team incident-management-team

Implement these metrics

Metrics for Handling Log Files

1. Throughput
Measures the number of log files processed per minute to ensure the service meets the 40k requirement
What good looks like for this metric: 40,000 log files per minute
Ideas to improve this metric
- Optimize log processing algorithms
- Upgrade server hardware
- Use a load balancer to distribute requests
- Implement batch processing for logs
- Minimize unnecessary logging
2. Latency
Measures the time it takes to process each log file from receipt to completion
What good looks like for this metric: Less than 100 milliseconds
Ideas to improve this metric
- Streamline data pathways
- Prioritise real-time log processing
- Identify and remove processing bottlenecks
- Utilise caching mechanisms
- Optimize database queries
3. Error Rate
Tracks the percentage of log files that are not processed correctly
What good looks like for this metric: Less than 1%
Ideas to improve this metric
- Implement robust error handling mechanisms
- Conduct regular integration tests
- Utilise validation before processing logs
- Enhance logging system for transparency
- Review and improve exception handling
4. Resource Utilisation
Measures the use of CPU, memory, and network to ensure efficient handling of logs
What good looks like for this metric: Below 80% for CPU and memory utilisation
Ideas to improve this metric
- Optimize code for better performance
- Implement vertical or horizontal scaling
- Regularly monitor and adjust resource allocation
- Use lightweight libraries or frameworks
- Run performance diagnostics regularly
5. System Uptime
Tracks the percentage of time the system is operational and able to handle log files
What good looks like for this metric: 99.9% uptime
Ideas to improve this metric
- Implement redundancies in infrastructure
- Schedule regular maintenance
- Monitor system health continuously
- Use reliable cloud services
- Establish quick recovery protocols

throughput uptime system-administrator devops-engineer it-infrastructure-team quality-assurance-team

Implement these metrics

Metrics for Measuring Backend Development

1. Response Time
The time taken for a system to respond to a request, typically measured in milliseconds.
What good looks like for this metric: 100-200 ms
Ideas to improve this metric
- Optimise database queries
- Use efficient algorithms
- Implement caching strategies
- Scale infrastructure
- Minimise network latency
2. Error Rate
The percentage of requests that result in errors, such as 4xx or 5xx HTTP status codes.
What good looks like for this metric: Less than 1%
Ideas to improve this metric
- Improve input validation
- Conduct thorough testing
- Use error monitoring tools
- Implement robust exception handling
- Optimize API endpoints
3. Request Per Second (RPS)
The number of requests the server can handle per second.
What good looks like for this metric: 1000-5000 RPS
Ideas to improve this metric
- Use load balancing
- Optimise server performance
- Increase concurrency
- Implement rate limiting
- Scale vertically and horizontally
4. CPU Utilisation
The percentage of CPU resources used by the backend server.
What good looks like for this metric: 50-70%
Ideas to improve this metric
- Profile and optimise code
- Distribute workloads evenly
- Scale infrastructure
- Use efficient data structures
- Reduce computational complexity
5. Memory Usage
The amount of memory consumed by the backend server.
What good looks like for this metric: Less than 85% of total memory
Ideas to improve this metric
- Identify and fix memory leaks
- Optimise data storage
- Use garbage collection
- Implement memory caching
- Scale infrastructure

performance reliability backend-developer system-administrator development-team operations-team

Implement these metrics

Tracking your System Administrator metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

To learn: What are OKRs? The complete 2024 guide
Blog posts: ODT Blog
Success metrics: KPIs examples

4 examples of System Administrator metrics and KPIs

What are System Administrator metrics?

Find System Administrator metrics with AI

Examples of System Administrator metrics and KPIs

Metrics for Service Health Evaluation

1. Uptime Percentage

2. Response Time

3. Error Rate

4. Customer Satisfaction Score (CSAT)

5. Transaction Success Rate

Metrics for IT Department Efficiency

1. Incident Response Time

2. First Contact Resolution Rate

3. System Uptime

4. User Satisfaction Score

5. Mean Time to Repair (MTTR)

Metrics for Handling Log Files

1. Throughput

2. Latency

3. Error Rate

4. Resource Utilisation

5. System Uptime

Metrics for Measuring Backend Development

1. Response Time

2. Error Rate

3. Request Per Second (RPS)

4. CPU Utilisation

5. Memory Usage

Tracking your System Administrator metrics

More metrics recently published

Planning resources