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15 examples of Audit Team metrics and KPIs

What are Audit Team metrics?

Finding the right Audit Team metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.

Find Audit Team metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Audit Team metrics and KPIs

Metrics for Compliance in Commercial Real Estate

  • 1. Regulatory Audit Pass Rate

    Percentage of audits passed without any non-compliance findings

    What good looks like for this metric: 85-95%

    Ideas to improve this metric
    • Conduct regular internal audits
    • Provide ongoing compliance training
    • Implement a regulatory compliance management system
    • Review and update compliance policies regularly
    • Engage external consultants for unbiased evaluations
  • 2. Compliance Training Completion Rate

    Percentage of employees who complete compliance training on time

    What good looks like for this metric: 90% or higher

    Ideas to improve this metric
    • Utilise engaging training materials
    • Set clear deadlines for training completion
    • Offer flexible training schedules
    • Provide incentives for timely completion
    • Assess and improve training efficacy
  • 3. Incident Response Time

    Average time taken to respond to compliance-related incidents

    What good looks like for this metric: Within 24 hours

    Ideas to improve this metric
    • Establish clear incident response protocols
    • Conduct incident response drills
    • Use automated incident management tools
    • Provide quick-access reporting channels
    • Evaluate past incidents to improve speed
  • 4. Number of Compliance Violations

    Total number of compliance violations identified within a specific period

    What good looks like for this metric: Minimise below industry average

    Ideas to improve this metric
    • Enhance monitoring and reporting tools
    • Increase frequency of compliance reviews
    • Strengthen enforcement of compliance measures
    • Educate employees on recognising violations
    • Implement preventative measures
  • 5. Policy Update Implementation Rate

    Percentage of policy updates implemented within the target timeframe

    What good looks like for this metric: 95% or higher

    Ideas to improve this metric
    • Establish a structured policy review process
    • Coordinate with internal departments for smooth implementation
    • Communicate updates clearly to all stakeholders
    • Allocate resources for rapid policy rollouts
    • Monitor and track policy adoption

Metrics for Internal Auditor Performance

  • 1. Audit Completion Rate

    The percentage of planned audits completed in a given period

    What good looks like for this metric: 90%-95% completion rate

    Ideas to improve this metric
    • Set clear priorities for audits
    • Allocate resources effectively
    • Enhance time management skills
    • Streamline audit processes
    • Regularly review audit plans
  • 2. Number of Findings per Audit

    Average number of findings identified during each audit

    What good looks like for this metric: 2-5 findings per audit

    Ideas to improve this metric
    • Improve risk assessment techniques
    • Incorporate data analytics in audits
    • Enhance auditor training programmes
    • Focus on high-risk areas
    • Use checklists to standardise audits
  • 3. Implementation Rate of Audit Recommendations

    Percentage of audit recommendations implemented within the agreed timelines

    What good looks like for this metric: 80% implementation within 90 days

    Ideas to improve this metric
    • Ensure recommendations are actionable
    • Engage with auditees to understand constraints
    • Follow up regularly on recommendations
    • Provide practical solutions
    • Prioritise high-impact recommendations
  • 4. External Audit Discrepancy

    Comparison between internal audit findings and external audit findings

    What good looks like for this metric: Less than 5% discrepancy

    Ideas to improve this metric
    • Align internal audit focus with external audits
    • Improve coordination with external auditors
    • Regularly update auditing standards
    • Review and improve audit documentation
    • Provide sufficient training to internal auditors
  • 5. Audit Cost Efficiency

    Cost of auditing per audit presented as a value component to business value

    What good looks like for this metric: $5,000-$10,000 per audit

    Ideas to improve this metric
    • Implement cost-saving technologies
    • Opt for risk-based audit planning
    • Streamline the audit process
    • Utilise a hybrid auditing team (internal and external)
    • Automate repetitive tasks where possible

Metrics for Compliance and Improvement

  • 1. Compliance Rate

    The ratio of compliant processes or actions to the total processes or actions conducted over a specific period, reflecting the organisation's adherence to regulations.

    What good looks like for this metric: 95% compliance is often aimed for

    Ideas to improve this metric
    • Conduct regular compliance audits
    • Provide staff training on regulations
    • Implement automated compliance tools
    • Establish clear compliance protocols
    • Engage with regulatory consultants
  • 2. Number of Non-Compliance Incidents

    The total count of incidents where regulatory standards were not met over a defined period, indicating potential compliance issues.

    What good looks like for this metric: Aim for less than 5 events per quarter

    Ideas to improve this metric
    • Enhance incident monitoring systems
    • Review and update compliance policies
    • Conduct root cause analysis for incidents
    • Encourage a culture of transparency
    • Increase accountability measures
  • 3. Audit Findings

    Results from internal and external audits that measure adherence to compliance standards and identify areas of improvement.

    What good looks like for this metric: Aim for minimal critical findings

    Ideas to improve this metric
    • Perform regular internal audits
    • Address audit findings promptly
    • Improve communication with auditors
    • Create an action plan for each finding
    • Incorporate continuous feedback loops
  • 4. Time to Compliance Issue Resolution

    The average time taken to resolve compliance issues once they are identified, indicating efficiency and responsiveness.

    What good looks like for this metric: Resolve issues within 30 days

    Ideas to improve this metric
    • Develop a priority-based resolution system
    • Streamline communication among stakeholders
    • Automate follow-up procedures
    • Create clear workflows for resolution
    • Utilise project management tools
  • 5. Training Completion Rate

    The percentage of employees who complete mandatory compliance training, reflecting organisational commitment to compliance education.

    What good looks like for this metric: Target 100% completion rate

    Ideas to improve this metric
    • Incentivise training participation
    • Offer flexible training schedules
    • Utilise engaging training platforms
    • Track training progress regularly
    • Re-deliver training for non-completers

Metrics for Quality and Compliance Management

  • 1. Compliance Rate

    The percentage of processes that comply with legal and company standards.

    What good looks like for this metric: 95% or higher

    Ideas to improve this metric
    • Conduct regular compliance audits
    • Provide comprehensive training for employees
    • Implement a robust compliance monitoring system
    • Facilitate open communication channels for compliance issues
    • Regularly update compliance policies and procedures
  • 2. Incident Rate

    The number of incidents or violations of compliance standards over a period of time.

    What good looks like for this metric: Less than 5 incidents per year

    Ideas to improve this metric
    • Identify root causes of compliance incidents
    • Improve risk assessment protocols
    • Increase employee awareness on reporting procedures
    • Enhance incident response strategies
    • Foster a culture of accountability among staff
  • 3. Audit Finding Resolution Time

    The average time taken to resolve audit findings.

    What good looks like for this metric: 30 days or less

    Ideas to improve this metric
    • Prioritise and track resolution of audit findings
    • Set clear deadlines for corrective actions
    • Assign responsibility to specific individuals or teams
    • Automate follow-up reminders for open issues
    • Regularly review and analyse resolution processes
  • 4. Training Completion Rate

    Percentage of employees who have completed mandatory compliance training.

    What good looks like for this metric: 100% completion

    Ideas to improve this metric
    • Make training accessible via multiple platforms
    • Incorporate engaging training materials
    • Set mandatory training completion deadlines
    • Track and report training progress regularly
    • Encourage management to lead by example
  • 5. Sustainability Compliance

    The extent to which company operations adhere to sustainability regulations and goals.

    What good looks like for this metric: 80% or higher

    Ideas to improve this metric
    • Regularly review sustainability policies
    • Implement sustainable practices across operations
    • Engage partners and suppliers in sustainability goals
    • Measure impact of sustainability initiatives
    • Raise employee awareness on sustainability issues

Metrics for Department Compliance

  • 1. Audit Pass Rate

    The percentage of department audits that are passed without any compliance issues

    What good looks like for this metric: 90%-95%

    Ideas to improve this metric
    • Implement regular training sessions on compliance standards
    • Conduct internal audits prior to official audits
    • Upgrade systems to automate compliance checks
    • Establish a compliance-focused reward system
    • Regularly update compliance materials
  • 2. Incident Resolution Time

    The average time taken to resolve compliance-related incidents

    What good looks like for this metric: 24-48 hours

    Ideas to improve this metric
    • Implement a robust incident management system
    • Train staff on incident resolution procedures
    • Assign dedicated compliance officers
    • Streamline communication between departments
    • Use technology to track incident status
  • 3. Training Completion Rate

    The percentage of employees who complete compliance training

    What good looks like for this metric: 95%-100%

    Ideas to improve this metric
    • Use engaging and accessible training materials
    • Integrate compliance training into onboarding
    • Set reminders for training deadlines
    • Provide incentives for quick completion
    • Offer flexible training schedules
  • 4. Number of Compliance Breaches

    The total number of compliance breaches occurring within a given timeframe

    What good looks like for this metric: 0-2 per year

    Ideas to improve this metric
    • Strengthen compliance policies
    • Conduct regular risk assessments
    • Increase oversight and supervision
    • Encourage a culture of compliance
    • Implement stricter penalties for breaches
  • 5. Corrective Action Adoption Rate

    The rate at which corrective actions are adopted and implemented following compliance reviews

    What good looks like for this metric: 90%-95%

    Ideas to improve this metric
    • Create a clear plan for corrective actions
    • Provide support and resources for implementation
    • Monitor progress of corrective actions
    • Involve all stakeholders in the process
    • Evaluate the effectiveness of implemented actions

Metrics for Compliance Office Efficiency

  • 1. Compliance Rate

    Percentage of compliance with industry standards and regulations

    What good looks like for this metric: 95%-100%

    Ideas to improve this metric
    • Conduct regular training sessions
    • Implement automated compliance tracking tools
    • Enhance communication between departments
    • Schedule frequent compliance audits
    • Develop a regular review process
  • 2. Audit Findings Closure Time

    Average time taken to close audit findings once identified

    What good looks like for this metric: 30-60 days

    Ideas to improve this metric
    • Streamline remediation processes
    • Increase accountability through defined roles
    • Implement a tracking system for open findings
    • Set clear deadlines for resolution
    • Regularly monitor progress on findings
  • 3. Training Participation Rate

    Percentage of employees completing mandatory compliance training

    What good looks like for this metric: 90%-100%

    Ideas to improve this metric
    • Simplify access to training materials
    • Send timely reminders for upcoming sessions
    • Incentivise high training participation
    • Provide flexible training schedules
    • Offer diverse training formats
  • 4. Incident Reporting Rate

    Frequency of compliance incidents reported per reporting period

    What good looks like for this metric: Increase in number reported followed by decrease over time

    Ideas to improve this metric
    • Encourage a culture of transparency
    • Simplify the incident reporting process
    • Educate staff on identifying compliance incidents
    • Ensure anonymity in reporting processes
    • Evaluate and improve reporting systems regularly
  • 5. Regulatory Update Implementation Time

    Average time taken to implement changes following regulatory updates

    What good looks like for this metric: 30-90 days

    Ideas to improve this metric
    • Establish a task force for rapid response
    • Maintain regular contact with regulatory bodies
    • Prepare a contingency plan for swift implementation
    • Educate staff on emerging regulatory trends
    • Utilise project management software for tracking

Metrics for Review Process Efficiency

  • 1. Review Cycle Time

    The average time taken from the initiation of a review process to its completion

    What good looks like for this metric: 2-4 weeks

    Ideas to improve this metric
    • Streamline the review process steps
    • Implement deadlines for each review stage
    • Utilise automated tools for routine tasks
    • Provide training for faster review
    • Conduct regular process audits
  • 2. Review Quality Score

    A quality score assigned to reviews based on predefined criteria and feedback

    What good looks like for this metric: 80-90%

    Ideas to improve this metric
    • Enhance reviewer training programmes
    • Develop a detailed review checklist
    • Incorporate peer feedback into reviews
    • Regularly update review criteria
    • Reward high-quality reviews
  • 3. Review Completion Rate

    The percentage of reviews completed out of all initiated reviews

    What good looks like for this metric: 90%+

    Ideas to improve this metric
    • Set clear roles and responsibilities
    • Implement a tracking system for reviews
    • Ensure adequate resourcing for review tasks
    • Address common delay points in the process
    • Regularly review incomplete review reasons
  • 4. Reviewer Utilisation Rate

    The percentage of time reviewers spend on review activities out of their total available work time

    What good looks like for this metric: 60-80%

    Ideas to improve this metric
    • Balance reviewer workloads effectively
    • Provide additional resources during peak times
    • Cross-train staff to assist with reviews
    • Automate or delegate non-essential reviewer tasks
    • Set priorities for review assignments
  • 5. Review Feedback Loop

    The percentage of reviews followed by actionable feedback and subsequent improvements

    What good looks like for this metric: 70%+

    Ideas to improve this metric
    • Establish a clear feedback protocol
    • Encourage open and honest feedback
    • Implement a follow-up mechanism for feedback actions
    • Regularly review the effectiveness of feedback
    • Foster a culture of continuous improvement

Metrics for Automation in Business Units

  • 1. Process Automation Rate

    Percentage of business processes currently automated compared to the total processes possible

    What good looks like for this metric: 20-30%

    Ideas to improve this metric
    • Conduct a thorough process audit
    • Identify repetitive manual tasks
    • Leverage robotic process automation tools
    • Invest in staff training for technology adoption
    • Establish clear automation goals
  • 2. Time Saved Through Automation

    Amount of time saved as a result of implementing automation in business processes

    What good looks like for this metric: 10-50% time reduction

    Ideas to improve this metric
    • Analyse current process time expenditures
    • Prioritise automation of most time-consuming tasks
    • Collaborate with departments to streamline processes
    • Continuously measure time savings
    • Optimise processes post-automation
  • 3. Cost Reduction Due to Automation

    Financial savings accrued from reducing manual labour and errors via automation

    What good looks like for this metric: 15-30% cost reduction

    Ideas to improve this metric
    • Assess cost structures before automation
    • Focus on high-cost processes for automation
    • Use cost-effective automation solutions
    • Regularly evaluate cost savings
    • Scale successful automation projects
  • 4. Error Reduction Rate

    Decrease in errors in business processes as a result of automation

    What good looks like for this metric: 30-70% reduction in errors

    Ideas to improve this metric
    • Identify error-prone processes
    • Use high-accuracy automation technologies
    • Implement continuous error monitoring systems
    • Train employees on new automated systems
    • Review error rates regularly to refine processes
  • 5. Employee Satisfaction with Automation

    Degree to which employees are satisfied with the automation tools and their impact on work

    What good looks like for this metric: 70-85% satisfaction rate

    Ideas to improve this metric
    • Conduct employee satisfaction surveys
    • Provide comprehensive training sessions
    • Encourage employee feedback on automation tools
    • Create a support system for employees
    • Highlight benefits of automation to employees

Metrics for Good Governance And Public Participation

  • 1. Internal Audit Coverage Ratio

    Percentage of total auditable areas covered by the internal audit within a time period

    What good looks like for this metric: 75% to 90%

    Ideas to improve this metric
    • Enhance audit planning processes
    • Ensure resource allocation aligns with plan
    • Prioritise high-risk areas
    • Leverage data analytics for audits
    • Review audit charter regularly
  • 2. Stakeholder Engagement Index

    Measures the level and quality of engagement with stakeholders in governance processes

    What good looks like for this metric: Above 70%

    Ideas to improve this metric
    • Develop clear communication strategies
    • Facilitate regular stakeholder meetings
    • Solicit feedback through surveys
    • Enhance transparency in operations
    • Implement participatory decision-making
  • 3. Compliance Rate

    Rate at which the organisation adheres to applicable laws, regulations, and internal guidelines

    What good looks like for this metric: 90% to 100%

    Ideas to improve this metric
    • Conduct regular compliance training
    • Implement compliance monitoring systems
    • Establish clear compliance procedures
    • Perform regular compliance audits
    • Foster a compliance-focused culture
  • 4. Audit Recommendations Implementation Rate

    Percentage of internal audit recommendations successfully implemented

    What good looks like for this metric: 85% to 95%

    Ideas to improve this metric
    • Establish clear follow-up processes
    • Assign accountability for action plans
    • Monitor progress of implementation
    • Provide training for recommendation execution
    • Regularly review status with management
  • 5. Public Feedback Score

    Measures satisfaction and engagement level of public stakeholders with governance initiatives

    What good looks like for this metric: Above 75%

    Ideas to improve this metric
    • Conduct community opinion surveys
    • Increase transparency of governance actions
    • Provide platforms for public input
    • Initiate public information campaigns
    • Regularly publish outcomes of governance decisions

Metrics for Ensuring Compliance Standards

  • 1. Compliance Rate

    The percentage of actions or processes that meet the set regulations or standards.

    What good looks like for this metric: 85-95%

    Ideas to improve this metric
    • Conduct regular training for employees on compliance measures
    • Perform routine compliance audits
    • Implement clear compliance policies
    • Ensure open communication channels for compliance queries
    • Utilise compliance management software
  • 2. Incident Rate

    The frequency at which compliance-related incidents occur within a given timeframe.

    What good looks like for this metric: 5-10 incidents per year

    Ideas to improve this metric
    • Increase awareness sessions on potential compliance breaches
    • Strengthen incident reporting systems
    • Implement a zero-tolerance policy for non-compliance
    • Regularly update protocols in line with new regulations
    • Provide incentives for compliance adherence
  • 3. Audit Pass Rate

    The percentage of audits that pass without any non-conformities noted.

    What good looks like for this metric: 90-95%

    Ideas to improve this metric
    • Standardise audit procedures
    • Train internal auditors on new standards and regulations
    • Review past audits to identify patterns in non-compliance
    • Refine internal controls
    • Conduct pre-audit reviews
  • 4. Policy Update Timeframe

    The time taken to integrate and communicate new compliance policies across the organisation.

    What good looks like for this metric: 2-4 weeks

    Ideas to improve this metric
    • Develop a rapid response team for policy updates
    • Leverage technology for faster policy dissemination
    • Establish clear channels of communication
    • Regularly review and streamline policy processes
    • Utilise feedback loops to ensure efficient implementation
  • 5. Employee Knowledge Score

    A score derived from testing employees' understanding of compliance rules and regulations.

    What good looks like for this metric: 80-90%

    Ideas to improve this metric
    • Conduct frequent compliance quizzes
    • Offer workshops on compliance topics
    • Implement a compliance newsletter
    • Recognise and reward high scoring employees
    • Incorporate compliance topics into performance reviews

Metrics for Monitoring Safety Training and Audits

  • 1. Number of Employees Trained

    Total number of employees who have completed safety training within a specified period

    What good looks like for this metric: 100% of employees intended to be trained

    Ideas to improve this metric
    • Ensure training sessions are scheduled at convenient times
    • Increase awareness of the importance of safety training
    • Incorporate online training for flexibility
    • Track attendance and follow-up for no-shows
    • Offer incentives for completion
  • 2. Training Completion Rate

    Percentage of employees who have completed the required safety training out of those assigned

    What good looks like for this metric: Above 90% completion rate

    Ideas to improve this metric
    • Set clear deadlines for completion
    • Send reminders to employees who have not started or completed
    • Provide progress tracking dashboards for employees
    • Offer manager support to encourage training
    • Evaluate and adapt the training content for engagement
  • 3. Number of Safety Audits Completed

    Count of safety audits performed against the planned audits in a specific timeframe

    What good looks like for this metric: 100% completion of planned audits

    Ideas to improve this metric
    • Create a detailed audit plan at the start of the year
    • Assign dedicated teams or personnel to conduct audits
    • Utilise audit software for tracking progress
    • Conduct mid-year reviews to adjust plans if necessary
    • Schedule regular audit frequency to prevent backlog
  • 4. Completion vs Plan of Audits

    The ratio of completed audits to the number planned within a set duration

    What good looks like for this metric: Above 90% completion of planned audits

    Ideas to improve this metric
    • Prioritise high-risk areas for audits
    • Use a checklist to ensure comprehensive coverage
    • Identify and remove bottlenecks in the audit process
    • Allocate resources specifically for audit completion
    • Review past audit completion gaps and make adjustments
  • 5. Corrective Actions Raised and Closed

    Number of corrective actions identified during audits and successfully closed

    What good looks like for this metric: High percentage (>80%) of corrective actions closed promptly

    Ideas to improve this metric
    • Set deadlines for corrective action implementation
    • Assign accountability for closing actions
    • Use tracking systems to follow up on actions
    • Provide support and resources for implementing corrective measures
    • Regularly review and update the corrective action process

Metrics for Halal Accreditation Compliance

  • 1. Non-Conformance Rate

    The frequency of non-conformances in Halal standards detected during audits or inspections

    What good looks like for this metric: Less than 10 incidents annually

    Ideas to improve this metric
    • Implement regular internal audits
    • Provide comprehensive staff training
    • Use checklists for routine checks
    • Engage external experts for consultation
    • Establish a corrective action plan
  • 2. Audit Pass Rate

    The percentage of successfully passed Halal compliance audits out of total audits conducted

    What good looks like for this metric: Above 90%

    Ideas to improve this metric
    • Conduct mock audits
    • Ensure up-to-date documentation
    • Set clear compliance instructions
    • Regular management reviews
    • Invest in audit management software
  • 3. Supplier Halal Compliance Rate

    The percentage of suppliers that are compliant with Halal standards out of the total suppliers

    What good looks like for this metric: Above 95%

    Ideas to improve this metric
    • Establish strict supplier guidelines
    • Require supplier certification
    • Conduct supplier audits/reviews
    • Communicate regularly with suppliers
    • Establish supplier improvement programs
  • 4. Corrective Action Implementation Time

    The average time taken to implement corrective actions after a non-conformance is identified

    What good looks like for this metric: Within 30 days

    Ideas to improve this metric
    • Prioritise action steps
    • Assign dedicated resources
    • Monitor progress weekly
    • Automate reminders and follow-ups
    • Create specific action deadlines
  • 5. Training Completion Rate

    The percentage of employees that have completed Halal compliance training out of total employees

    What good looks like for this metric: 100%

    Ideas to improve this metric
    • Schedule mandatory training sessions
    • Offer e-learning modules
    • Incentivise training completion
    • Track training progress
    • Regularly update training content

Metrics for Governance and Compliance

  • 1. Compliance Rate

    Measures the percentage of compliance with legal and regulatory requirements

    What good looks like for this metric: 95% compliance

    Ideas to improve this metric
    • Conduct regular compliance audits
    • Implement automated compliance software
    • Provide staff with compliance training
    • Ensure clear documentation of policies
    • Stay updated with regulatory changes
  • 2. Risk Assessment Frequency

    Tracks how often risk assessments are performed to identify and address potential issues

    What good looks like for this metric: Quarterly assessments

    Ideas to improve this metric
    • Schedule regular risk assessment reviews
    • Involve cross-functional teams in assessments
    • Adopt a risk management framework
    • Use risk assessment software tools
    • Prioritise risks based on impact and likelihood
  • 3. Internal Audit Findings

    Evaluates the number of issues found during internal audits

    What good looks like for this metric: Less than 5 per audit

    Ideas to improve this metric
    • Conduct thorough training for audit staff
    • Use technology to streamline audits
    • Regularly review and update audit criteria
    • Encourage open communication around audit results
    • Implement corrective actions promptly
  • 4. Policy Violation Incidents

    Counts the number of times company policies are violated

    What good looks like for this metric: Fewer than 10 incidents annually

    Ideas to improve this metric
    • Increase awareness of company policies
    • Introduce stricter enforcement measures
    • Provide regular training on company policies
    • Encourage reporting of violations anonymously
    • Review and update policies regularly
  • 5. Third-Party Compliance Rate

    Measures the extent to which third-party partners comply with company standards

    What good looks like for this metric: 90% compliance

    Ideas to improve this metric
    • Regularly audit third-party vendors
    • Include compliance requirements in contracts
    • Develop a trusted vendor program
    • Provide training for third-party partners
    • Monitor third-party compliance continuously

Metrics for Quality Assurance in Finance

  • 1. Defect Rate

    The percentage of products or services that have defects relative to the total produced, often calculated by dividing the number of defective units by the total number of units produced.

    What good looks like for this metric: Typically less than 1%

    Ideas to improve this metric
    • Implement stricter quality control processes
    • Enhance staff training initiatives
    • Conduct regular audits and inspections
    • Utilise root cause analysis tools
    • Increase customer feedback collection
  • 2. First Pass Yield (FPY)

    The percentage of products manufactured correctly and to specification the first time through the process without using rework.

    What good looks like for this metric: 85%-95%

    Ideas to improve this metric
    • Improve process documentation
    • Increase equipment maintenance frequency
    • Optimise employee onboarding and training
    • Reduce process variability
    • Incorporate automated quality checks
  • 3. Customer Complaint Rate

    The number of customer complaints received over a specific period divided by the number of transactions within that period.

    What good looks like for this metric: Less than 5 per 1,000 transactions

    Ideas to improve this metric
    • Improve after-sales support
    • Analyse customer feedback for trends
    • Maintain open communication channels
    • Enhance product/service quality
    • Regularly revise protocols based on feedback
  • 4. Audit Compliance Rate

    The percentage of audits that pass compliance checks relative to the total number of audits conducted.

    What good looks like for this metric: Above 95%

    Ideas to improve this metric
    • Regularly update compliance training for staff
    • Automate compliance tracking
    • Engage third-party compliance experts
    • Conduct more frequent internal audits
    • Develop corrective action plans for identified issues
  • 5. Corrective Action Effectiveness

    Measures the success of implemented corrective actions, determined by the reduction in defects and issues post implementation.

    What good looks like for this metric: Reduction in issues by at least 75%

    Ideas to improve this metric
    • Utilise a robust change management process
    • Track and measure results of actions
    • Ensure clear communication of changes to all stakeholders
    • Perform regular follow-up checks
    • Encourage continuous improvement culture

Metrics for History and Physical Completion

  • 1. Completion Rate

    The percentage of history and physical exams completed within 24 hours of patient admission

    What good looks like for this metric: 90-95%

    Ideas to improve this metric
    • Implement a reminder system for staff
    • Introduce electronic health record alerts
    • Provide training for efficient documentation
    • Increase staffing during peak admission times
    • Encourage early initiation of assessments
  • 2. Average Completion Time

    The average time taken to complete history and physical exams after patient admission

    What good looks like for this metric: Under 24 hours

    Ideas to improve this metric
    • Streamline documentation processes
    • Utilise checklists for thoroughness and speed
    • Cross-train staff for flexibility
    • Optimise patient flow and prioritisation
    • Regularly review and address bottlenecks
  • 3. Staff Compliance Rate

    The percentage of staff adhering to the completion protocol for history and physical exams

    What good looks like for this metric: Above 90%

    Ideas to improve this metric
    • Conduct routine compliance audits
    • Offer incentives for high compliance
    • Provide feedback on performance
    • Strengthen compliance policies
    • Ensure clarity in protocols and guidelines
  • 4. Patient Outcome Correlation

    The link between timely completion of history and physical exams and patient outcomes

    What good looks like for this metric: Positive correlation

    Ideas to improve this metric
    • Analyse correlations with patient recovery times
    • Adjust practices based on outcome data
    • Focus on accuracy and completeness in assessments
    • Regularly reassess assessment procedures
    • Align protocols with best practices
  • 5. Error Rate in Documentation

    The frequency of errors found in the completed history and physical exams

    What good looks like for this metric: Below 5%

    Ideas to improve this metric
    • Enhance staff training on documentation
    • Introduce a peer review process
    • Use electronic templates to minimise errors
    • Implement regular quality checks
    • Increase awareness of common documentation errors

Tracking your Audit Team metrics

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We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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