What are Support metrics?
Identifying the optimal Support metrics can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Support metrics with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Support metrics and KPIs
Metrics for Youth Entrepreneurship Training
1. Number of Businesses Registered
Tracks the total number of businesses registered by participants post-training
What good looks like for this metric: 50% of participants registering businesses
Ideas to improve this metric- Increase networking opportunities with successful entrepreneurs
- Offer mentorship programs beyond the training period
- Provide step-by-step guidance on the registration process
- Facilitate access to legal support for business registration
- Encourage business idea validation workshops
2. Participant Engagement Rate
Measures the level of active participation by youths during and after the training sessions
What good looks like for this metric: 80% active participant engagement
Ideas to improve this metric- Incorporate interactive and hands-on activities
- Offer incentives for active participation
- Use feedback forms to tailor content to participants' needs
- Include real-world case studies and success stories
- Assign project-based tasks that encourage teamwork
3. Business Sustainability Rate
Assesses the percentage of businesses still operational 12 months post-registration
What good looks like for this metric: 60% business sustainability rate after one year
Ideas to improve this metric- Provide ongoing business support services
- Help secure initial funding and investment
- Conduct regular follow-ups and check-ins
- Encourage the development of a solid business plan
- Organise financial literacy and management workshops
4. Increase in Household Income
Monitors the change in average household income for participants after starting their businesses
What good looks like for this metric: 20% increase in household income
Ideas to improve this metric- Offer additional training on income-generating strategies
- Facilitate access to high-demand market sectors
- Encourage diversification of income streams
- Promote collaboration and partnerships for larger contracts
- Guide in effective cost management and budgeting
5. Job Creation Rate
Measures the average number of jobs created by participant businesses within six months of operation
What good looks like for this metric: 2 jobs created per business
Ideas to improve this metric- Support business expansion opportunities
- Encourage hiring from local communities
- Provide training on effective employee management
- Facilitate networking with potential partners and clients
- Organise workshops on scaling operations
Metrics for Support Youth Entrepreneurship
1. Number of Youths Trained
The total number of youth participants who have completed the training programme
What good looks like for this metric: 500 youths annually
Ideas to improve this metric- Increase outreach efforts in low-income areas
- Partner with local community centres
- Utilise social media for recruitment
- Provide online training options
- Collaborate with schools and universities
2. Business Registration Rate
Percentage of trained youths who successfully register a business
What good looks like for this metric: 50% of trained youths
Ideas to improve this metric- Simplify the registration process
- Guide participants through registration steps
- Provide incentives for registration
- Host workshops on business planning
- Establish partnerships with registration bodies
3. Employment Opportunities Created
Number of new jobs generated as a result of the startups
What good looks like for this metric: 2 new jobs per startup
Ideas to improve this metric- Encourage scalable business models
- Provide mentorship for business growth
- Facilitate networking events
- Support access to funding opportunities
- Promote collaboration among startups
4. Business Sustainability Rate
Percentage of businesses still operational after their first year
What good looks like for this metric: 70% sustainability rate
Ideas to improve this metric- Offer follow-up coaching sessions
- Provide financial management workshops
- Connect with local business networks
- Regularly assess and adapt business strategies
- Encourage continuous learning and innovation
5. Funding Secured by Startups
Amount of financial support secured by startups through grants, loans, or investments
What good looks like for this metric: $10,000 per startup
Ideas to improve this metric- Assist in grant application processes
- Create pitch training sessions
- Connect startups with potential investors
- Host startup demo days
- Guide on developing detailed business plans
Metrics for IT Department Efficiency
1. Incident Response Time
The average time it takes for the IT department to respond to an incident after it is reported.
What good looks like for this metric: 30 minutes to 1 hour
Ideas to improve this metric- Implement automated alert systems
- Conduct regular training sessions
- Set up a 24/7 support team
- Streamline incident escalation processes
- Utilise incident management tools
2. First Contact Resolution Rate
The percentage of IT issues resolved during the first contact with the user.
What good looks like for this metric: 70% to 80%
Ideas to improve this metric- Enhance self-service tools and resources
- Improve knowledge base quality
- Conduct specialised training for support staff
- Implement a feedback loop for continuous improvement
- Use advanced diagnostic tools
3. System Uptime
The percentage of time that IT systems are operational and available for use.
What good looks like for this metric: 99% to 99.9%
Ideas to improve this metric- Regularly update and patch systems
- Implement high availability solutions
- Conduct regular system monitoring
- Perform routine maintenance checks
- Use redundant systems
4. User Satisfaction Score
The average satisfaction rating given by users after IT services are provided.
What good looks like for this metric: 4.0 to 4.5 out of 5
Ideas to improve this metric- Offer regular customer service training
- Obtain user feedback and act on it
- Enhance communication channels
- Implement a user-friendly ticketing system
- Provide regular updates to users
5. Mean Time to Repair (MTTR)
The average time taken to fully repair an IT issue after it is reported.
What good looks like for this metric: 2 to 4 hours
Ideas to improve this metric- Improve diagnostic procedures
- Use automated repair tools
- Maintain an updated inventory of spare parts
- Enhance collaboration between IT teams
- Conduct thorough post-incident reviews
Metrics for Showcase Team Performance
1. Incident Response Time
The average time taken by the team to respond to reported incidents
What good looks like for this metric: Less than 30 minutes
Ideas to improve this metric- Implement automated alert systems
- Conduct regular training on incident management
- Set clear response time goals
- Prioritise incidents based on severity
- Review and analyse past response times for improvement
2. System Uptime
The percentage of time systems are operational and available
What good looks like for this metric: 99.9% or above
Ideas to improve this metric- Conduct regular system maintenance
- Implement redundancy solutions
- Perform load testing to understand capacity
- Monitor system health in real-time
- Establish a disaster recovery plan
3. User Satisfaction Score
Survey score given by users based on their satisfaction with team support
What good looks like for this metric: 8 out of 10 or higher
Ideas to improve this metric- Regularly survey users to gather feedback
- Implement a user-friendly ticketing system
- Ensure timely updates to users
- Provide training in customer service skills
- Analyse feedback and address common issues
4. Ticket Resolution Rate
The percentage of tickets resolved within the agreed service level agreement (SLA)
What good looks like for this metric: 95% or higher
Ideas to improve this metric- Establish clear SLAs for ticket resolution
- Use ticketing software to prioritise workload
- Encourage team collaboration on complex issues
- Track pending tickets and address bottlenecks
- Hold regular reviews on ticket performance
5. Change Success Rate
The percentage of system changes that are successfully implemented without causing incidents
What good looks like for this metric: 90% or higher
Ideas to improve this metric- Establish a change management process
- Conduct risk assessments before changes
- Communicate changes to all stakeholders
- Provide training on implementing changes
- Review and learn from failed changes
Metrics for Customer Service Platform Impact
1. Customer Satisfaction Score (CSAT)
Measures the percentage of customers who are satisfied with their service experience on the platform by collecting feedback after interactions
What good looks like for this metric: 80-85%
Ideas to improve this metric- Train customer service agents regularly
- Implement a robust feedback collection process
- Utilise automation for frequent issues
- Monitor and review agent performance
- Enhance knowledge database for agents
2. Net Promoter Score (NPS)
Assesses customer loyalty through how likely they are to recommend the service to others on a scale of 0-10
What good looks like for this metric: 30-50
Ideas to improve this metric- Focus on customer journey mapping
- Address pain points identified in feedback
- Provide timely and personalised responses
- Recognise and reward loyal customers
- Conduct regular product and service enhancements
3. First Contact Resolution (FCR)
Percentage of customer issues resolved at the first interaction, indicating efficiency and effectiveness
What good looks like for this metric: 70-75%
Ideas to improve this metric- Ensure agents have access to comprehensive information
- Provide decision-making authority to agents
- Implement initial troubleshooting steps in self-service
- Analyse repeat contact reasons and address them
- Utilise real-time collaboration tools for support
4. Customer Retention Rate
Percentage of existing customers retained over a period, reflecting long-term platform satisfaction and loyalty
What good looks like for this metric: 75-85%
Ideas to improve this metric- Develop loyalty programmes and incentives
- Regularly engage with customers via newsletters
- Offer personalised experiences and service
- Address customer feedback promptly
- Ensure competitive pricing and value delivery
5. Average Response Time
Average time taken for initial response by the customer service team, indicating responsiveness and efficiency
What good looks like for this metric: 10-12 minutes on chat; 24 hours on email
Ideas to improve this metric- Implement automated response systems
- Optimise and streamline workflow processes
- Schedule efficient shift rotations
- Set clear response time targets for teams
- Employ predictive analytics for demand forecasting
Metrics for Brand Campaign Tracking
1. Brand Awareness
Measures the level of consumer recognition of a brand, typically through surveys and social listening
What good looks like for this metric: Pre and post-campaign survey results
Ideas to improve this metric- Increase social media presence
- Collaborate with influencers
- Use targeted online ads
- Develop engaging content marketing
- Execute a memorable PR stunt
2. Engagement Rate
Measures the level of interaction consumers have with brand content, calculated by the total engagement (likes, comments, shares) divided by the total views or reach
What good looks like for this metric: 2% to 3% engagement rate
Ideas to improve this metric- Create relatable and high-quality content
- Post consistently at optimal times
- Include a clear call-to-action
- Utilise interactive content like polls
- Respond to comments and messages promptly
3. Conversion Rate
The percentage of users completing a desired action, such as purchasing or signing up, calculated by the number of conversions divided by the total visitors
What good looks like for this metric: 2% to 5% conversion rate
Ideas to improve this metric- Simplify and speed up the checkout process
- Enhance landing page design
- Provide limited-time offers or discounts
- A/B test call-to-action buttons
- Ensure website is mobile-friendly
4. Customer Sentiment
Analysis of consumer attitudes towards a brand, often assessed through sentiment analysis tools on social media and review sites
What good looks like for this metric: 70% positive sentiment
Ideas to improve this metric- Monitor and address negative feedback swiftly
- Encourage positive reviews from satisfied customers
- Regularly conduct sentiment analysis
- Engage in proactive customer service
- Feature user-generated content
5. Return on Ad Spend (ROAS)
Calculates revenue generated for every dollar spent on advertising, by dividing total revenue by total ad spend
What good looks like for this metric: 3x to 5x ROAS
Ideas to improve this metric- Refine target audience based on data
- Optimise ad creative and placement
- Regularly analyse and adjust ad strategies
- Utilise retargeting techniques
- Increase ad budget incrementally
Metrics for User Satisfaction Improvement
1. Customer Satisfaction Score (CSAT)
Measures customer happiness with a product or service, usually on a scale of 1-5.
What good looks like for this metric: 80-85%
Ideas to improve this metric- Gather customer feedback regularly
- Address complaints promptly
- Enhance product features based on user feedback
- Train customer support staff adequately
- Implement a loyalty program
2. Net Promoter Score (NPS)
Assesses customer loyalty by asking them to rate the likelihood of recommending the product to others on a scale of 0-10.
What good looks like for this metric: 30-50
Ideas to improve this metric- Cultivate strong customer relationships
- Resolve issues swiftly and efficiently
- Encourage customers to share testimonials
- Offer incentives for referrals
- Improve the overall customer experience
3. Customer Effort Score (CES)
Evaluates the ease of service usage by asking customers to rate their effort level in completing a task.
What good looks like for this metric: 5 or lower
Ideas to improve this metric- Simplify processes
- Improve website usability
- Enhance user interface design
- Provide clear instructions and guidance
- Reduce waiting times in service
4. Churn Rate
Indicates the percentage of customers who stop using a product or service within a particular time frame.
What good looks like for this metric: 5-7%
Ideas to improve this metric- Identify reasons causing customer churn
- Enhance customer retention strategies
- Offer personalised experiences
- Develop an attentive onboarding process
- Continuously engage with customers
5. Customer Lifetime Value (CLV)
A prediction of the net profit attributed to the entire future relationship with a customer.
What good looks like for this metric: 3 times the acquisition cost
Ideas to improve this metric- Increase customer satisfaction initiatives
- Track customer purchasing patterns
- Improve customer segmentation
- Enhance cross-selling initiatives
- Increase quality of customer support
Metrics for Investment Group Success
1. Return on Investment (ROI)
Measures the profitability of an investment relative to its cost, calculated as net profit divided by the cost of investment.
What good looks like for this metric: 10-15% annual ROI
Ideas to improve this metric- Diversify investment portfolio
- Reduce operational costs
- Increase sales through marketing
- Optimise product pricing
- Enhance customer retention
2. Product Development Timeliness
Tracks whether the development projects are completed within the projected timelines.
What good looks like for this metric: 80-90% projects on time
Ideas to improve this metric- Implement project management software
- Set clear deadlines
- Enhance cross-department communication
- Allocate resources effectively
- Conduct regular progress reviews
3. Market Share Growth
Indicates the increase or decrease in the company's product market share within the industry.
What good looks like for this metric: 1-2% annual growth
Ideas to improve this metric- Explore new market segments
- Enhance marketing strategies
- Improve product quality
- Strengthen brand loyalty
- Collaborate with strategic partners
4. Customer Acquisition Cost (CAC)
The cost associated with acquiring a new customer, calculated by dividing total acquisition expenses by the number of new customers.
What good looks like for this metric: $300-$500 per customer
Ideas to improve this metric- Optimise marketing spend
- Utilise lower-cost marketing channels
- Improve conversion rates
- Leverage customer referrals
- Enhance customer targeting
5. Net Promoter Score (NPS)
Measures customer loyalty by asking how likely they are to recommend the product to others.
What good looks like for this metric: 50-70 NPS score
Ideas to improve this metric- Improve customer service
- Gather customer feedback
- Enhance product features
- Provide customer incentives
- Develop customer engagement strategies
Metrics for Word-of-Mouth Marketing
1. Net Promoter Score (NPS)
Measures customer loyalty and satisfaction by asking how likely customers are to recommend your product or service to others
What good looks like for this metric: 50 or above is considered excellent
Ideas to improve this metric- Improve customer service
- Enhance product quality
- Request feedback and act on it
- Offer referral incentives
- Build a strong customer community
2. Customer Referrals
Tracks the number of new customers acquired through referrals from existing customers
What good looks like for this metric: 10% of new customers is considered good
Ideas to improve this metric- Introduce a referral program
- Simplify the referral process
- Provide incentives for referrals
- Highlight referral successes
- Ask for referrals at peak satisfaction points
3. Social Media Mentions
Counts the number of times your brand is mentioned on social media platforms
What good looks like for this metric: Varies widely by industry and brand size
Ideas to improve this metric- Engage with users on social media
- Create shareable content
- Encourage user-generated content
- Monitor social media trends
- Collaborate with influencers
4. Customer Lifetime Value (CLV)
Estimates the total revenue a business can expect from a single customer account
What good looks like for this metric: Varies widely by industry
Ideas to improve this metric- Enhance customer experience
- Upsell and cross-sell products
- Improve customer loyalty programs
- Offer exceptional after-sales service
- Personalise marketing efforts
5. Review and Rating Volume
Tracks the number and quality of reviews and ratings your products or services receive
What good looks like for this metric: 4 stars or higher is considered good
Ideas to improve this metric- Encourage customers to leave reviews
- Respond to all reviews
- Address negative feedback promptly
- Showcase positive reviews
- Simplify the review process
Metrics for Agile leadership metrics
1. Team Velocity
Measures the amount of work a team completes during a sprint, calculated by the total story points completed
What good looks like for this metric: 20-40 story points per sprint
Ideas to improve this metric- Streamline workflows
- Refine sprint planning
- Enhance team collaboration
- Invest in skill development
- Use consistent estimation techniques
2. Sprint Burndown
Tracks the completion of work throughout the sprint, showing remaining tasks vs. time
What good looks like for this metric: Consistent downward trend with minimal or no backlog at sprint end
Ideas to improve this metric- Daily stand-ups to identify blockers
- Encourage realistic task estimates
- Prioritise critical tasks early
- Use burn-down charts for visibility
- Improve task segmentation
3. Cycle Time
The total time it takes from starting a work item to its completion
What good looks like for this metric: 1-2 days for small tasks, up to 1-2 weeks for larger tasks
Ideas to improve this metric- Minimize work-in-progress limits
- Enhance automated testing
- Implement continuous integration
- Use Kanban to visualise workflow
- Regularly review cycle times
4. Lead Time
The total time from when a customer request is made to when it is fulfilled
What good looks like for this metric: Varies based on complexity, aim for a reduction over time
Ideas to improve this metric- Prioritise tasks based on customer value
- Optimise backlog grooming
- Reduce bottlenecks
- Increase cross-functional team collaboration
- Regularly analyse and adjust processes
5. Customer Satisfaction (NPS)
Measures customer satisfaction and loyalty through surveys or Net Promoter Score (NPS)
What good looks like for this metric: NPS score of 50-70
Ideas to improve this metric- Increase customer feedback channels
- Actively respond to customer issues
- Continually improve product features
- Regularly review customer feedback
- Train team on customer service excellence
Metrics for Container Movement Tracking
1. On-time Arrival Rate
Percentage of containers arriving at the port on schedule
What good looks like for this metric: 95%-99%
Ideas to improve this metric- Automate scheduling notices
- Use real-time tracking tools
- Coordinate with logistics partners
- Optimise route planning
- Implement contingency protocols
2. Container Dwell Time
Average time containers remain at the terminal before offloading
What good looks like for this metric: 2-3 days
Ideas to improve this metric- Upgrade processing systems
- Streamline customs procedures
- Enhance coordination with transport
- Schedule timed offloading
- Implement penalty charges for delays
3. Container Utilisation Rate
Percentage of container space effectively used during transport
What good looks like for this metric: 80%-85%
Ideas to improve this metric- Conduct regular audits
- Implement container sharing
- Evaluate cargo plans
- Invest in container optimisation software
- Train staff on best loading practices
4. Compliance Incidents
Number of compliance-related issues reported in container tracking
What good looks like for this metric: 1-2 per quarter
Ideas to improve this metric- Conduct regular staff training
- Update compliance protocols
- Implement an incident reporting system
- Review past incidents for trends
- Foster a culture of transparency
5. System Uptime
Percentage of time the Trutrack system is operating without issues
What good looks like for this metric: 99%-99.9%
Ideas to improve this metric- Schedule regular system maintenance
- Use reliable servers
- Ensure adequate IT support
- Implement redundancy measures
- Monitor system performance continuously
Metrics for Increase average rides per week
1. Average Rides Per Week
The average number of rides a user takes per week, measured monthly
What good looks like for this metric: 2-4 rides per week
Ideas to improve this metric- Promote regular scheduling of rides
- Provide incentives for more frequent rides
- Enhance ride experience to encourage repeat rides
- Introduce loyalty programs for frequent riders
- Offer discounts during off-peak hours
2. Rider Retention Rate
Percentage of riders who continue to use the service over 6 months
What good looks like for this metric: 45-60%
Ideas to improve this metric- Improve customer support services
- Develop a strong onboarding process
- Offer personalised ride suggestions
- Implement feedback loops for continuous improvement
- Conduct regular rider engagement activities
3. Usage Growth Rate
The percentage increase in total rides over 6 months
What good looks like for this metric: 30-50%
Ideas to improve this metric- Launch seasonal promotion campaigns
- Increase partnership with local events
- Enhance visibility through strategic marketing
- Develop a referral program for riders
- Invest in community outreach and collaborations
4. Customer Satisfaction Score
Average satisfaction rating provided by users after rides
What good looks like for this metric: 4.0-4.5 out of 5
Ideas to improve this metric- Ensure timely and reliable rides
- Focus on driver etiquette and professionalism
- Utilise user feedback for service adjustments
- Upgrade vehicle comfort and cleanliness
- Establish transparent pricing and billing
5. Ride Frequency Distribution
Distribution of ride frequencies among users over 6 months
What good looks like for this metric: 20% regular vs 80% occasional
Ideas to improve this metric- Create targeted marketing for occasional riders
- Analyse patterns for frequent and infrequent users
- Offer educational content to highlight service benefits
- Identify barriers and streamline ride-booking process
- Implement targeted loyalty rewards for consistency
Metrics for End-User Hardware Performance
1. Uptime Percentage
The percentage of time the hardware is operational and available to the user without unplanned outages
What good looks like for this metric: 99%
Ideas to improve this metric- Conduct regular maintenance checks
- Implement automated monitoring systems
- Invest in high-quality hardware components
- Train users on proper device handling
- Have immediate on-call technical support
2. Mean Time to Repair (MTTR)
The average time taken to repair a hardware failure and restore functionality
What good looks like for this metric: Less than 4 hours
Ideas to improve this metric- Streamline repair processes
- Stock essential spare parts
- Conduct regular technician training
- Utilise detailed error logging
- Develop a priority repair system
3. Mean Time Between Failures (MTBF)
The average time interval between hardware failures
What good looks like for this metric: Over 30,000 hours
Ideas to improve this metric- Use high-reliability components
- Ensure environmental conditions are optimal
- Regularly update drivers and software
- Perform thorough pre-deployment testing
- Implement predictive maintenance strategies
4. Hardware Replacement Rate
The frequency at which hardware needs replacing due to failure or obsolescence
What good looks like for this metric: 0-5% annually
Ideas to improve this metric- Analyse end-of-life cycles
- Prioritise purchasing from reputable manufacturers
- Develop a proactive upgrade schedule
- Conduct cost-benefit analysis for replacements
- Ensure comprehensive warranty coverage
5. User Satisfaction Score
A measurement of user satisfaction regarding hardware performance and reliability
What good looks like for this metric: Above 85%
Ideas to improve this metric- Gather regular user feedback
- Implement user-centric design improvements
- Ensure consistent hardware updates
- Offer convenient user support options
- Address common user complaints proactively
Metrics for Product Management Success
1. Customer Satisfaction (CSAT)
Measures customer satisfaction based on their experience with the product, typically through surveys
What good looks like for this metric: 75%-85%
Ideas to improve this metric- Improve customer support
- Enhance product features
- Implement user feedback promptly
- Conduct regular user experience reviews
- Offer personalised customer interactions
2. Net Promoter Score (NPS)
Measures customer loyalty by asking how likely they are to recommend the product to others
What good looks like for this metric: 30-50
Ideas to improve this metric- Implement user-friendly design
- Enhance product reliability
- Offer proactive customer support
- Regularly update and improve the product
- Conduct customer satisfaction surveys
3. Monthly Active Users (MAU)
Tracks the number of unique users engaging with the product within a month
What good looks like for this metric: Varies by industry
Ideas to improve this metric- Increase marketing efforts
- Enhance user engagement features
- Regularly update content
- Simplify onboarding process
- Offer promotions or incentives
4. Customer Retention Rate
Measures the percentage of customers who continue using the product over a specific period
What good looks like for this metric: 80%-90%
Ideas to improve this metric- Improve customer service
- Enhance product quality
- Analyse and address churn reasons
- Regularly engage with customers
- Offer loyalty programmes
5. Average Revenue Per User (ARPU)
Calculates the average income generated per user, typically on a monthly or annual basis
What good looks like for this metric: Varies by industry
Ideas to improve this metric- Upsell premium features
- Introduce new pricing models
- Increase user engagement
- Expand user base
- Conduct pricing analysis
Metrics for Work Performance Evaluation
1. Daily Call Logs
The number of calls made or received in a day logged for performance assessment
What good looks like for this metric: 100 calls per day
Ideas to improve this metric- Set daily or hourly call targets
- Use scheduling tools to manage call times
- Incorporate script templates to shorten call times
- Develop listening skills to enhance understanding
- Regularly review call outcomes for feedback
2. LinkedIn Reach Outs
The number of professional connections and messages sent over LinkedIn to potential clients or partners
What good looks like for this metric: 20 reach outs per day
Ideas to improve this metric- Create personalised messages for each connection
- Leverage mutual connections for introductions
- Join relevant LinkedIn groups for expanded reach
- Post relevant content regularly to increase visibility
- Set aside dedicated time each day for LinkedIn activities
3. Cost Effectiveness
The ratio of incentives offered to overall recruit expenses to ensure cost efficiency
What good looks like for this metric: Incentives below 30% of overall costs
Ideas to improve this metric- Review and adjust incentive plans regularly
- Seek alternatives like recognition programs instead of financial incentives
- Analyse cost-benefit of current incentive structures
- Negotiate better terms with vendors or service providers
- Implement performance-based incentives
4. Task Completion
The percentage of tasks completed on time, indicating productivity
What good looks like for this metric: 95% task completion rate
Ideas to improve this metric- Prioritise tasks using a ranking system
- Break larger tasks into smaller, manageable steps
- Utilise project management tools to track progress
- Set tight deadlines and adhere to them
- Delegate tasks where possible to ensure efficiency
5. Onboarded Recruits
The number of new hires successfully onboarded within a specified time frame
What good looks like for this metric: 5 new recruits onboarded per month
Ideas to improve this metric- Streamline onboarding documentation processes
- Provide detailed training sessions for recruits
- Ensure all team members are prepared to support new hires
- Offer feedback sessions to address recruit difficulties
- Regularly update onboarding procedures
Tracking your Support metrics
Having a plan is one thing, sticking to it is another.
Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
Tability's check-ins will save you hours and increase transparencyMore metrics recently published
We have more examples to help you below.
The best metrics for HR impact in nonprofit- The best metrics for Work Performance Evaluation
- The best metrics for Investment Group Success
- The best metrics for Showcase Team Performance
- The best metrics for Youth Entrepreneurship Training
- The best metrics for Support Youth Entrepreneurship
Planning resources
OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
- To learn: What are OKRs? The complete 2024 guide
- Blog posts: ODT Blog
- Success metrics: KPIs examples