What are Stakeholder Engagement metrics? Crafting the perfect Stakeholder Engagement metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Stakeholder Engagement metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Stakeholder Engagement metrics and KPIs 1. Internal Audit Coverage Ratio Percentage of total auditable areas covered by the internal audit within a time period
What good looks like for this metric: 75% to 90%
Ideas to improve this metric Enhance audit planning processes Ensure resource allocation aligns with plan Prioritise high-risk areas Leverage data analytics for audits Review audit charter regularly 2. Stakeholder Engagement Index Measures the level and quality of engagement with stakeholders in governance processes
What good looks like for this metric: Above 70%
Ideas to improve this metric Develop clear communication strategies Facilitate regular stakeholder meetings Solicit feedback through surveys Enhance transparency in operations Implement participatory decision-making 3. Compliance Rate Rate at which the organisation adheres to applicable laws, regulations, and internal guidelines
What good looks like for this metric: 90% to 100%
Ideas to improve this metric Conduct regular compliance training Implement compliance monitoring systems Establish clear compliance procedures Perform regular compliance audits Foster a compliance-focused culture 4. Audit Recommendations Implementation Rate Percentage of internal audit recommendations successfully implemented
What good looks like for this metric: 85% to 95%
Ideas to improve this metric Establish clear follow-up processes Assign accountability for action plans Monitor progress of implementation Provide training for recommendation execution Regularly review status with management 5. Public Feedback Score Measures satisfaction and engagement level of public stakeholders with governance initiatives
What good looks like for this metric: Above 75%
Ideas to improve this metric Conduct community opinion surveys Increase transparency of governance actions Provide platforms for public input Initiate public information campaigns Regularly publish outcomes of governance decisions
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1. Customer Satisfaction Score (CSAT) Measures the level of satisfaction customers feel after interacting with customer service, typically collected through surveys
What good looks like for this metric: 80-85%
Ideas to improve this metric Implement regular customer feedback surveys Provide training sessions for employees Use sentiments analysis tools Improve response times Offer personalised customer service 2. First Response Time Calculates the average time it takes for a customer service representative to respond to a customer inquiry
What good looks like for this metric: Less than 24 hours
Ideas to improve this metric Use automated responses Allocate resources efficiently Provide employees with comprehensive knowledge bases Implement better scheduling Use CRM tools to streamline processes 3. Average Handling Time (AHT) Measures the average time spent on a customer service interaction from start to finish
What good looks like for this metric: 6-8 minutes
Ideas to improve this metric Provide effective training for handling queries Use scripts for common issues Streamline processes Encourage team collaboration Regularly review and optimise procedures 4. Employee Satisfaction Assesses the level of satisfaction of customer service employees about their work environment and job roles
What good looks like for this metric: 70-80%
Ideas to improve this metric Conduct regular employee satisfaction surveys Offer recognition and rewards programmes Provide opportunities for career advancement Implement team-building activities Ensure a balanced workload 5. Issue Resolution Rate Measures the percentage of customer service requests that are resolved successfully on first contact
What good looks like for this metric: 70-75%
Ideas to improve this metric Improve training for problem-solving Provide comprehensive resources for employees Encourage proactive communication Analyse common issues for better solutions Adopt technology to aid in resolution
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Tracking your Stakeholder Engagement metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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