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4 examples of Technician metrics and KPIs

What are Technician metrics?

Identifying the optimal Technician metrics can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

Find Technician metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Technician metrics and KPIs

Metrics for Facility Maintenance Planning

  • 1. Preventive Maintenance Compliance

    Ratio of completed scheduled maintenance tasks to the total scheduled maintenance tasks

    What good looks like for this metric: 90% compliance rate

    Ideas to improve this metric
    • Schedule regular training for maintenance staff
    • Implement a comprehensive CMMS (Computerized Maintenance Management System)
    • Regularly review and update maintenance schedules
    • Assign dedicated staff to monitor maintenance compliance
    • Conduct regular audits to ensure maintenance completion
  • 2. Average Repair Time

    The average time taken to complete repair tasks from the moment they are reported

    What good looks like for this metric: 1-3 days depending on urgency

    Ideas to improve this metric
    • Streamline the repair reporting process
    • Ensure availability of necessary repair resources
    • Conduct regular training on efficient repair techniques
    • Assign priority levels to repair requests
    • Utilise a CMMS to track repair times
  • 3. Maintenance Cost Per Square Foot

    Total maintenance costs divided by the facility's square footage

    What good looks like for this metric: $0.50 - $2.00 per square foot annually

    Ideas to improve this metric
    • Regularly review and optimise maintenance budgets
    • Implement energy-efficient practices to reduce costs
    • Schedule bulk purchases for discounted rates
    • Reduce overtime by improving workforce scheduling
    • Invest in preventive maintenance to reduce repair costs
  • 4. Equipment Downtime

    Total number of hours equipment is unavailable for use due to repairs or maintenance

    What good looks like for this metric: Less than 5% of total operational time

    Ideas to improve this metric
    • Implement a routine equipment inspection schedule
    • Train staff to detect early signs of equipment failure
    • Maintain a spare parts inventory for quick repairs
    • Schedule preventive maintenance during off-peak hours
    • Utilise condition-monitoring technology
  • 5. First-Time Fix Rate

    Percentage of repairs completed on the first visit or attempt

    What good looks like for this metric: Over 70% first-time fix rate

    Ideas to improve this metric
    • Ensure technicians are well-trained and qualified
    • Provide detailed guidelines for common repairs
    • Ensure repair kits are complete and readily available
    • Use diagnostics tools to accurately assess problems
    • Regularly update repair documentation

Metrics for Increase Fermentation Of Cacao

  • 1. Fermentation Duration

    This measures the time period for which cacao beans are fermented, typically calculated by the number of days the beans are kept at a controlled temperature and humidity.

    What good looks like for this metric: 6 to 7 days

    Ideas to improve this metric
    • Ensure an even distribution of heat during fermentation
    • Monitor and control humidity levels diligently
    • Turn the beans regularly to aerate
    • Use a thermometer to achieve optimal temperature
    • Adjust fermenting period based on observed results
  • 2. Temperature Control

    This measures the consistency of temperature maintained during cacao bean fermentation, which affects the flavour and quality of the final product.

    What good looks like for this metric: 45°C to 50°C

    Ideas to improve this metric
    • Install thermal insulators around the fermentation setup
    • Use thermostatic controllers to maintain steady temperature
    • Regularly check for hot spots inside the fermenting boxes
    • Utilise temperature logs to detect anomalies
    • Consider environmental impact on temperatures and adjust accordingly
  • 3. pH Levels

    Monitoring the acidity levels of fermenting beans helps in assessing proper fermentation, calculated by taking pH readings at intervals.

    What good looks like for this metric: 4.5 to 5.5

    Ideas to improve this metric
    • Use a reliable pH meter for accurate readings
    • Sample beans from different sections of the fermentation mass
    • Evaluate pH at regular intervals
    • Adjust fermenting circumstances to reach desired pH
    • Apply organic acids if necessary to modulate pH
  • 4. Moisture Content

    The proportion of water present in the fermenting beans, affecting final texture and processing requirements.

    What good looks like for this metric: 53% to 60% during fermentation

    Ideas to improve this metric
    • Weigh batch before and after fermentation to determine moisture loss
    • Use moisture meters for precise measurements
    • Adjust ventilation to control evaporation rate
    • Add water incrementally if moisture drops too low
    • Monitor climate conditions to understand moisture variation
  • 5. Aeration Frequency

    Frequency with which cacao beans are stirred or turned during fermentation to increase exposure to oxygen for consistent fermentation.

    What good looks like for this metric: Every 48 hours

    Ideas to improve this metric
    • Use mechanical turners for uniform aeration
    • Implement a consistent aeration schedule
    • Observe changes in aroma to gauge when turning is needed
    • Document each aeration session for review
    • Collaborate with fermented food experts

Metrics for End-User Hardware Performance

  • 1. Uptime Percentage

    The percentage of time the hardware is operational and available to the user without unplanned outages

    What good looks like for this metric: 99%

    Ideas to improve this metric
    • Conduct regular maintenance checks
    • Implement automated monitoring systems
    • Invest in high-quality hardware components
    • Train users on proper device handling
    • Have immediate on-call technical support
  • 2. Mean Time to Repair (MTTR)

    The average time taken to repair a hardware failure and restore functionality

    What good looks like for this metric: Less than 4 hours

    Ideas to improve this metric
    • Streamline repair processes
    • Stock essential spare parts
    • Conduct regular technician training
    • Utilise detailed error logging
    • Develop a priority repair system
  • 3. Mean Time Between Failures (MTBF)

    The average time interval between hardware failures

    What good looks like for this metric: Over 30,000 hours

    Ideas to improve this metric
    • Use high-reliability components
    • Ensure environmental conditions are optimal
    • Regularly update drivers and software
    • Perform thorough pre-deployment testing
    • Implement predictive maintenance strategies
  • 4. Hardware Replacement Rate

    The frequency at which hardware needs replacing due to failure or obsolescence

    What good looks like for this metric: 0-5% annually

    Ideas to improve this metric
    • Analyse end-of-life cycles
    • Prioritise purchasing from reputable manufacturers
    • Develop a proactive upgrade schedule
    • Conduct cost-benefit analysis for replacements
    • Ensure comprehensive warranty coverage
  • 5. User Satisfaction Score

    A measurement of user satisfaction regarding hardware performance and reliability

    What good looks like for this metric: Above 85%

    Ideas to improve this metric
    • Gather regular user feedback
    • Implement user-centric design improvements
    • Ensure consistent hardware updates
    • Offer convenient user support options
    • Address common user complaints proactively

Metrics for Medical Instrument Sterilisation

  • 1. Sterilisation Cycle Success Rate

    Percentage of completed sterilisation cycles that meet all protocol standards

    What good looks like for this metric: 95% or higher

    Ideas to improve this metric
    • Regularly maintain and calibrate sterilisation equipment
    • Conduct routine staff training to ensure proper procedures are followed
    • Implement regular audits of sterilisation processes
    • Adopt real-time monitoring systems for sterilisation equipment
    • Establish a clear protocol for dealing with failed cycles
  • 2. Infection Rates Post-Procedure

    Rate of infections related to procedures involving reusable instruments

    What good looks like for this metric: Below 0.5%

    Ideas to improve this metric
    • Ensure strict adherence to sterilisation protocols
    • Improve hand hygiene compliance among staff
    • Regularly update the infection control policy
    • Conduct regular staff training on infection prevention
    • Implement a thorough post-sterilisation instrument inspection process
  • 3. Instrument Cleaning Time

    Average time taken for cleaning instruments prior to sterilisation

    What good looks like for this metric: 15-30 minutes

    Ideas to improve this metric
    • Streamline cleaning procedures to reduce time
    • Ensure proper staffing levels in the cleaning area
    • Invest in advanced cleaning equipment
    • Regularly train staff on efficient cleaning practices
    • Schedule regular audits of cleaning processes to identify bottlenecks
  • 4. Equipment Downtime

    Total time sterilisation equipment is non-functional

    What good looks like for this metric: Less than 5%

    Ideas to improve this metric
    • Implement a preventative maintenance schedule for equipment
    • Keep a log of equipment issues to identify recurring problems
    • Train staff in basic troubleshooting to minimise downtime
    • Have spare parts on hand for quick repairs
    • Choose high-quality equipment with a reliable service contract
  • 5. Compliance With Sterilisation Protocols

    Rate of adherence to established protocols by staff during sterilisation procedures

    What good looks like for this metric: 100%

    Ideas to improve this metric
    • Provide regular training sessions on sterilisation protocols
    • Conduct random audits to ensure compliance
    • Encourage a culture of safety and protocol adherence
    • Implement a feedback system for continuous improvement
    • Use role-play scenarios to prepare staff for protocol deviations

Tracking your Technician metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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