What are Production Manager metrics? Crafting the perfect Production Manager metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Transfer these examples to your app of choice, or opt for Tability to help keep you on track.
Find Production Manager metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Production Manager metrics and KPIs 1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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1. Request Resolution Time Time taken to resolve support requests from initial report to resolution
What good looks like for this metric: 2-4 hours
Ideas to improve this metric Prioritise requests based on urgency Implement automated alerts for escalations Conduct regular training sessions for support staff Use ticketing system efficiently Analyse past tickets for recurring issues 2. First Contact Resolution Rate Percentage of requests resolved during the first interaction with support staff
What good looks like for this metric: 70-80%
Ideas to improve this metric Empower staff with decision-making authority Provide comprehensive training and resources Ensure access to an updated knowledge base Conduct regular performance reviews Encourage collaboration among team members 3. Customer Satisfaction Score Measurement of customer satisfaction after support engagement
What good looks like for this metric: 80% satisfaction rate
Ideas to improve this metric Follow up with customers after resolution Provide personalised support where possible Gather feedback through surveys Identify pain points in the support process Continuously improve customer interaction skills 4. Ticket Backlog Number of unresolved requests or tickets within a specific time period
What good looks like for this metric: Less than 10% of total tickets
Ideas to improve this metric Monitor and raise alerts for high backlog Allocate additional resources during peak times Streamline processes to improve response times Regularly review ticket statuses Identify and address resource bottlenecks 5. Reopen Rate Percentage of requests that have been reopened after they were marked resolved
What good looks like for this metric: Less than 5%
Ideas to improve this metric Ensure thorough issue resolution before closing Improve documentation for recurring issues Engage experts for complex problems Provide clear and concise solutions Encourage feedback to understand unresolved issues
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1. Defect Rate Measures the percentage of defective goods identified during quality checks
What good looks like for this metric: Less than 3%
Ideas to improve this metric Enhance employee training on quality standards Implement stricter inspection protocols Utilise advanced detection technology Review and refine supplier quality Increase frequency of random sampling 2. First Pass Yield Percentage of products that pass quality checks on the first attempt without rework
What good looks like for this metric: Over 95%
Ideas to improve this metric Conduct thorough root cause analysis on failures Implement process improvements based on collected data Regularly maintain and calibrate equipment Collaborate with production for consistent quality Provide feedback loop for continuous improvement 3. Cost of Quality Total cost associated with ensuring products meet quality standards
What good looks like for this metric: Less than 10% of total sales
Ideas to improve this metric Streamline quality control processes to reduce costs Invest in automated systems to lower labour costs Focus on preventing defects over correcting them Improve efficiency in quality testing procedures Negotiate with suppliers for better component quality 4. Customer Complaints Number of complaints received related to product leaks and defects
What good looks like for this metric: Less than 1% of total deliveries
Ideas to improve this metric Implement real-time feedback systems Increase responsiveness to complaints Analyse complaint data for common issues Involve customers in quality assurance processes Develop clear communication channels for feedback 5. Return Rate Percentage of goods returned due to defects or leakage issues
What good looks like for this metric: Below 2%
Ideas to improve this metric Enhance packaging techniques to prevent damage Conduct thorough pre-shipment inspections Offer incentives for defect-free production Analyse excessive return patterns Incorporate strict documentation control
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1. Machine Downtime Rate Percentage of time that machines are not operational compared to total available time
What good looks like for this metric: 5-10%
Ideas to improve this metric Implement preventive maintenance schedules Use machinery monitoring systems Conduct regular equipment inspections Train staff on proper machine handling Invest in reliable equipment 2. Employee Productivity Rate Output produced by employees in relation to the hours worked
What good looks like for this metric: 70-80%
Ideas to improve this metric Set clear performance targets Provide regular feedback Invest in employee training Optimize work schedules Implement time management tools 3. Overall Equipment Effectiveness (OEE) A measure of how well equipment is used during production, combining availability, performance, and quality
What good looks like for this metric: 60-85%
Ideas to improve this metric Reduce setup and changeover times Increase scheduling efficiency Minimize quality defects Address bottlenecks in production Enhance operator training 4. Attendance and Absenteeism Rate The frequency and duration employees are absent compared to expected working hours
What good looks like for this metric: 2-3%
Ideas to improve this metric Implement flexible scheduling Enhance workplace conditions Recognise and reward good attendance Communicate attendance expectations clearly Provide support for work-life balance 5. Mean Time to Repair (MTTR) Average time required to repair machines and restore them to operational status
What good looks like for this metric: 60-90 minutes
Ideas to improve this metric Streamline repair processes Keep detailed repair logs Ensure accessibility to spare parts Train maintenance staff Implement condition-based monitoring
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1. Defect Rate This metric is calculated by dividing the number of defective containers by the total quantity of containers shipped, then multiplying by 100 to get a percentage.
What good looks like for this metric: Less than 1%
Ideas to improve this metric Implement stricter quality control procedures Conduct regular training for staff on quality standards Invest in better equipment for production Regularly review and update product designs Engage in more thorough testing before shipping 2. First Pass Yield Measures the percentage of containers that meet quality standards without any rework or modifications.
What good looks like for this metric: Over 95%
Ideas to improve this metric Streamline production processes Conduct root cause analysis on defects Improve supplier quality Enhance employee skillset through training Use high-quality raw materials 3. Cost of Quality Sums up all costs associated with preventing, detecting, and rectifying defective units.
What good looks like for this metric: Less than 10% of total sales
Ideas to improve this metric Automate inspection processes Reduce error rates with better technology Calculate the cost-benefit ratio of quality improvements Monitor quality-related financial data closely Focus on prevention over inspection 4. Customer Satisfaction Score Rate based on customer feedback on the shipped containers' quality.
What good looks like for this metric: Above 85%
Ideas to improve this metric Improve communication with customers Implement feedback systems Swiftly address customer complaints Regularly update customers on quality improvements Personalise customer service interactions 5. Return Rate Percentage of shipped containers that are returned due to defects.
What good looks like for this metric: Below 2%
Ideas to improve this metric Improve return policy and management Analyse return data for patterns Strengthen packaging and shipment processes Enhance customer support to handle defects Offer incentives for customers to keep products
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1. Downtime Duration Total time the forge machine is non-operational due to unplanned issues
What good looks like for this metric: Typically less than 5% of total operational time
Ideas to improve this metric Conduct regular maintenance checks Invest in predictive maintenance tools Train staff on quick troubleshooting Establish a faster repair protocol Keep critical spare parts in stock 2. Mean Time to Repair (MTTR) Average time taken to repair the forge machine after a failure
What good looks like for this metric: Typically under 4 hours
Ideas to improve this metric Provide advanced repair training Streamline repair documentation Optimise parts retrieval processes Implement a 24/7 repair service Use diagnostic tools for accurate fixes 3. Failure Frequency Number of times the forge machine fails unexpectedly within a specific period
What good looks like for this metric: Ideally fewer than 2 times a month
Ideas to improve this metric Enhance quality control measures Upgrade machine components Perform regular performance testing Use high-quality materials for production Introduce routine inspections 4. Downtime Costs Financial impact due to unplanned downtime, including lost production time and repair expenses
What good looks like for this metric: Generally kept below $10,000 per incident
Ideas to improve this metric Budget for potential downtime Negotiate better rates with service providers Utilise insurance policies Invest in efficient repair technology Implement cost-reduction strategies 5. OEE (Overall Equipment Effectiveness) A measure that combines machine availability, performance, and quality to assess downtime impact
What good looks like for this metric: World-class is considered above 85%
Ideas to improve this metric Increase machine availability Enhance process efficiency Improve product quality standards Align production schedules Continuously monitor performance metrics
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1. Total Downloads The total number of times the podcast episodes have been downloaded.
What good looks like for this metric: 10,000 downloads/month
Ideas to improve this metric Promote episodes on social media Collaborate with other podcasters Optimize episode titles and descriptions Encourage listeners to subscribe Engage with your audience 2. Listener Retention Rate The percentage of listeners who listen to episodes from start to finish.
What good looks like for this metric: 60%
Ideas to improve this metric Improve audio quality Create engaging and relevant content Use storytelling techniques Release episodes consistently Ask for listener feedback 3. Average Episode Rating The average rating given by listeners on platforms like Apple Podcasts.
What good looks like for this metric: 4.5 stars
Ideas to improve this metric Ask listeners to rate your podcast Respond to listener reviews Ensure high-quality content Regularly update podcast cover art Interview interesting guests 4. Social Media Engagement The number of likes, shares, comments, and overall interaction on social media posts related to your podcast.
What good looks like for this metric: 500 engagements/post
Ideas to improve this metric Create visually appealing posts Use hashtags effectively Engage with your audience's comments Share behind-the-scenes content Host live Q&A sessions 5. Subscriber Growth Rate The rate at which new listeners subscribe to your podcast over a specific period.
What good looks like for this metric: 10% increase/month
Ideas to improve this metric Promote your podcast on different platforms Run targeted ads Offer exclusive content for subscribers Collaborate with influencers Create a referral programme
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1. Quote-to-Order Ratio The ratio of quotes provided by channel partners that convert into actual orders
What good looks like for this metric: 20-30% is typical in the industry
Ideas to improve this metric Enhance the training of channel partners to improve their quoting accuracy Provide better sales tools and materials to channel partners Implement CRM systems to track and analyse quoting patterns Offer incentives for high quote-to-order conversion Regularly review partner performance and provide feedback 2. Lead Time Variance Measures the difference between promised and actual delivery times by channel partners
What good looks like for this metric: 0-10% variance is desirable
Ideas to improve this metric Set clear expectations with channel partners regarding lead times Implement joint planning sessions with partners to align on lead time goals Use demand forecasting tools to better predict lead times Regularly assess and enhance supply chain logistics Promote transparent communication between all parties 3. Order Frequency Per Partner Tracks the number of orders placed by each channel partner over a specific period
What good looks like for this metric: Varies depending on partner size and capacity
Ideas to improve this metric Analyse order patterns to identify potential bottlenecks Foster relationships with high-frequency partners to understand their success Allocate resources to low-frequency partners for support and growth Evaluate and adjust inventory strategies based on order frequency Provide targeted promotions to stimulate ordering 4. Sales Cycle Time The average time it takes for a quote to turn into a closed sale via channel partners
What good looks like for this metric: 21 days is average for the objective scenario
Ideas to improve this metric Identify stages in the sales cycle where delays occur and address them Automate parts of the sales process to reduce cycle time Train channel partners on effective sales techniques Use data analytics to pinpoint areas for process improvement Establish collaborative goals to align efforts with partners 5. Channel Partner Satisfaction Score Measures the level of satisfaction among channel partners regarding their business transactions
What good looks like for this metric: Scores above 80% are preferable
Ideas to improve this metric Conduct surveys to gather feedback from partners Address concerns and implement changes based on feedback Ensure consistent and clear communication channels with partners Create recognition and reward programs for partners Invest in an easy-to-use partner portal for interactions
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Tracking your Production Manager metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
The best metrics for Improve response rate and satisfaction