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4 examples of Quality Control Team metrics and KPIs

What are Quality Control Team metrics?

Finding the right Quality Control Team metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

Find Quality Control Team metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Quality Control Team metrics and KPIs

Metrics for Increase Fermentation Of Cacao

  • 1. Fermentation Duration

    This measures the time period for which cacao beans are fermented, typically calculated by the number of days the beans are kept at a controlled temperature and humidity.

    What good looks like for this metric: 6 to 7 days

    Ideas to improve this metric
    • Ensure an even distribution of heat during fermentation
    • Monitor and control humidity levels diligently
    • Turn the beans regularly to aerate
    • Use a thermometer to achieve optimal temperature
    • Adjust fermenting period based on observed results
  • 2. Temperature Control

    This measures the consistency of temperature maintained during cacao bean fermentation, which affects the flavour and quality of the final product.

    What good looks like for this metric: 45°C to 50°C

    Ideas to improve this metric
    • Install thermal insulators around the fermentation setup
    • Use thermostatic controllers to maintain steady temperature
    • Regularly check for hot spots inside the fermenting boxes
    • Utilise temperature logs to detect anomalies
    • Consider environmental impact on temperatures and adjust accordingly
  • 3. pH Levels

    Monitoring the acidity levels of fermenting beans helps in assessing proper fermentation, calculated by taking pH readings at intervals.

    What good looks like for this metric: 4.5 to 5.5

    Ideas to improve this metric
    • Use a reliable pH meter for accurate readings
    • Sample beans from different sections of the fermentation mass
    • Evaluate pH at regular intervals
    • Adjust fermenting circumstances to reach desired pH
    • Apply organic acids if necessary to modulate pH
  • 4. Moisture Content

    The proportion of water present in the fermenting beans, affecting final texture and processing requirements.

    What good looks like for this metric: 53% to 60% during fermentation

    Ideas to improve this metric
    • Weigh batch before and after fermentation to determine moisture loss
    • Use moisture meters for precise measurements
    • Adjust ventilation to control evaporation rate
    • Add water incrementally if moisture drops too low
    • Monitor climate conditions to understand moisture variation
  • 5. Aeration Frequency

    Frequency with which cacao beans are stirred or turned during fermentation to increase exposure to oxygen for consistent fermentation.

    What good looks like for this metric: Every 48 hours

    Ideas to improve this metric
    • Use mechanical turners for uniform aeration
    • Implement a consistent aeration schedule
    • Observe changes in aroma to gauge when turning is needed
    • Document each aeration session for review
    • Collaborate with fermented food experts

Metrics for Improving workflows and safety

  • 1. Infection Rate Reduction

    The measure of reduction in infection cases reported in the facility after renovations

    What good looks like for this metric: A typical benchmark is a 20% reduction in infection rates

    Ideas to improve this metric
    • Conduct regular infection audits
    • Ensure proper sanitisation of equipment
    • Implement staff training on infection control
    • Enhance air filtration systems
    • Utilise antimicrobial surfaces
  • 2. Patient Safety Incident Count

    Number of safety-related incidents reported per 1,000 patient days

    What good looks like for this metric: Aim for fewer than 10 incidents per 1,000 patient days

    Ideas to improve this metric
    • Standardise safety protocols
    • Improve staff communication channels
    • Introduce safety drills and training
    • Enhance surveillance systems
    • Regularly update safety guidelines
  • 3. Workflow Efficiency Percentage

    Percentage of processes completed within the expected time frame

    What good looks like for this metric: Achieving at least 85% on-time process completion

    Ideas to improve this metric
    • Optimise staffing schedules
    • Implement workflow management software
    • Regularly review and adjust processes
    • Conduct time management training
    • Utilise feedback to streamline operations
  • 4. Patient Satisfaction Scores

    Patients' average satisfaction rating post-renovation

    What good looks like for this metric: A target of at least 90% satisfaction

    Ideas to improve this metric
    • Enhance waiting area conditions
    • Provide clear communication about changes
    • Solicit frequent patient feedback
    • Ensure staff are attentive and responsive
    • Provide patient education on safety improvements
  • 5. Staff Compliance Rate with Protocols

    Percentage of staff compliance with updated infection control protocols

    What good looks like for this metric: Aim for at least 95% compliance

    Ideas to improve this metric
    • Incentivise adherence to protocols
    • Conduct regular staff assessments
    • Provide ongoing training sessions
    • Utilise visual reminders and aids
    • Implement a peer review system

Metrics for Quality Assurance in Finance

  • 1. Defect Rate

    The percentage of products or services that have defects relative to the total produced, often calculated by dividing the number of defective units by the total number of units produced.

    What good looks like for this metric: Typically less than 1%

    Ideas to improve this metric
    • Implement stricter quality control processes
    • Enhance staff training initiatives
    • Conduct regular audits and inspections
    • Utilise root cause analysis tools
    • Increase customer feedback collection
  • 2. First Pass Yield (FPY)

    The percentage of products manufactured correctly and to specification the first time through the process without using rework.

    What good looks like for this metric: 85%-95%

    Ideas to improve this metric
    • Improve process documentation
    • Increase equipment maintenance frequency
    • Optimise employee onboarding and training
    • Reduce process variability
    • Incorporate automated quality checks
  • 3. Customer Complaint Rate

    The number of customer complaints received over a specific period divided by the number of transactions within that period.

    What good looks like for this metric: Less than 5 per 1,000 transactions

    Ideas to improve this metric
    • Improve after-sales support
    • Analyse customer feedback for trends
    • Maintain open communication channels
    • Enhance product/service quality
    • Regularly revise protocols based on feedback
  • 4. Audit Compliance Rate

    The percentage of audits that pass compliance checks relative to the total number of audits conducted.

    What good looks like for this metric: Above 95%

    Ideas to improve this metric
    • Regularly update compliance training for staff
    • Automate compliance tracking
    • Engage third-party compliance experts
    • Conduct more frequent internal audits
    • Develop corrective action plans for identified issues
  • 5. Corrective Action Effectiveness

    Measures the success of implemented corrective actions, determined by the reduction in defects and issues post implementation.

    What good looks like for this metric: Reduction in issues by at least 75%

    Ideas to improve this metric
    • Utilise a robust change management process
    • Track and measure results of actions
    • Ensure clear communication of changes to all stakeholders
    • Perform regular follow-up checks
    • Encourage continuous improvement culture

Metrics for Hotel Performance Goals

  • 1. Overall Experienced F&B

    Measurement of guest satisfaction with food and beverage experience on a scale of 1 to 10

    What good looks like for this metric: Above 8

    Ideas to improve this metric
    • Collect regular guest feedback
    • Enhance menu diversity
    • Improve food presentation
    • Train staff on customer service
    • Conduct quality control checks
  • 2. Brand Audit

    Comprehensive review of brand standards and operational adherence resulting in a pass/fail

    What good looks like for this metric: PASS

    Ideas to improve this metric
    • Review brand standards regularly
    • Conduct internal audits
    • Invest in staff training
    • Enhance guest interactions
    • Implement corrective actions swiftly
  • 3. Breakfast Food Quality

    Assessment of guest satisfaction with breakfast food quality on a scale of 1 to 10

    What good looks like for this metric: Above 7

    Ideas to improve this metric
    • Source high-quality ingredients
    • Update breakfast menu frequently
    • Solicit guest feedback
    • Train kitchen staff
    • Implement regular taste testing
  • 4. Cost per Cover

    Average cost incurred per guest dining experience

    What good looks like for this metric: Varies; targeted for reduction

    Ideas to improve this metric
    • Analyse pricing models
    • Reduce food waste
    • Optimise purchasing strategies
    • Streamline kitchen processes
    • Monitor portion sizes
  • 5. Revenue Growth

    Percentage increase in revenue over a specified period

    What good looks like for this metric: Industry average is around 5-10%

    Ideas to improve this metric
    • Enhance upselling techniques
    • Introduce new services or products
    • Improve marketing strategies
    • Strengthen customer loyalty programs
    • Evaluate pricing strategies

Tracking your Quality Control Team metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

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Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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