4 examples of Quality Control Team metrics and KPIs
What are Quality Control Team metrics?
Finding the right Quality Control Team metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.
Find Quality Control Team metrics with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
This measures the time period for which cacao beans are fermented, typically calculated by the number of days the beans are kept at a controlled temperature and humidity.
What good looks like for this metric: 6 to 7 days
Ideas to improve this metric
Ensure an even distribution of heat during fermentation
Monitor and control humidity levels diligently
Turn the beans regularly to aerate
Use a thermometer to achieve optimal temperature
Adjust fermenting period based on observed results
2. Temperature Control
This measures the consistency of temperature maintained during cacao bean fermentation, which affects the flavour and quality of the final product.
What good looks like for this metric: 45°C to 50°C
Ideas to improve this metric
Install thermal insulators around the fermentation setup
Use thermostatic controllers to maintain steady temperature
Regularly check for hot spots inside the fermenting boxes
Utilise temperature logs to detect anomalies
Consider environmental impact on temperatures and adjust accordingly
3. pH Levels
Monitoring the acidity levels of fermenting beans helps in assessing proper fermentation, calculated by taking pH readings at intervals.
What good looks like for this metric: 4.5 to 5.5
Ideas to improve this metric
Use a reliable pH meter for accurate readings
Sample beans from different sections of the fermentation mass
Evaluate pH at regular intervals
Adjust fermenting circumstances to reach desired pH
Apply organic acids if necessary to modulate pH
4. Moisture Content
The proportion of water present in the fermenting beans, affecting final texture and processing requirements.
What good looks like for this metric: 53% to 60% during fermentation
Ideas to improve this metric
Weigh batch before and after fermentation to determine moisture loss
Use moisture meters for precise measurements
Adjust ventilation to control evaporation rate
Add water incrementally if moisture drops too low
Monitor climate conditions to understand moisture variation
5. Aeration Frequency
Frequency with which cacao beans are stirred or turned during fermentation to increase exposure to oxygen for consistent fermentation.
What good looks like for this metric: Every 48 hours
Ideas to improve this metric
Use mechanical turners for uniform aeration
Implement a consistent aeration schedule
Observe changes in aroma to gauge when turning is needed
The percentage of products or services that have defects relative to the total produced, often calculated by dividing the number of defective units by the total number of units produced.
What good looks like for this metric: Typically less than 1%
Ideas to improve this metric
Implement stricter quality control processes
Enhance staff training initiatives
Conduct regular audits and inspections
Utilise root cause analysis tools
Increase customer feedback collection
2. First Pass Yield (FPY)
The percentage of products manufactured correctly and to specification the first time through the process without using rework.
What good looks like for this metric: 85%-95%
Ideas to improve this metric
Improve process documentation
Increase equipment maintenance frequency
Optimise employee onboarding and training
Reduce process variability
Incorporate automated quality checks
3. Customer Complaint Rate
The number of customer complaints received over a specific period divided by the number of transactions within that period.
What good looks like for this metric: Less than 5 per 1,000 transactions
Ideas to improve this metric
Improve after-sales support
Analyse customer feedback for trends
Maintain open communication channels
Enhance product/service quality
Regularly revise protocols based on feedback
4. Audit Compliance Rate
The percentage of audits that pass compliance checks relative to the total number of audits conducted.
What good looks like for this metric: Above 95%
Ideas to improve this metric
Regularly update compliance training for staff
Automate compliance tracking
Engage third-party compliance experts
Conduct more frequent internal audits
Develop corrective action plans for identified issues
5. Corrective Action Effectiveness
Measures the success of implemented corrective actions, determined by the reduction in defects and issues post implementation.
What good looks like for this metric: Reduction in issues by at least 75%
Ideas to improve this metric
Utilise a robust change management process
Track and measure results of actions
Ensure clear communication of changes to all stakeholders
Having a plan is one thing, sticking to it is another.
Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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