What are Compliance Team metrics?
Finding the right Compliance Team metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
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Examples of Compliance Team metrics and KPIs
Metrics for Compliance Office Efficiency
1. Compliance Rate
Percentage of compliance with industry standards and regulations
What good looks like for this metric: 95%-100%
Ideas to improve this metric- Conduct regular training sessions
- Implement automated compliance tracking tools
- Enhance communication between departments
- Schedule frequent compliance audits
- Develop a regular review process
2. Audit Findings Closure Time
Average time taken to close audit findings once identified
What good looks like for this metric: 30-60 days
Ideas to improve this metric- Streamline remediation processes
- Increase accountability through defined roles
- Implement a tracking system for open findings
- Set clear deadlines for resolution
- Regularly monitor progress on findings
3. Training Participation Rate
Percentage of employees completing mandatory compliance training
What good looks like for this metric: 90%-100%
Ideas to improve this metric- Simplify access to training materials
- Send timely reminders for upcoming sessions
- Incentivise high training participation
- Provide flexible training schedules
- Offer diverse training formats
4. Incident Reporting Rate
Frequency of compliance incidents reported per reporting period
What good looks like for this metric: Increase in number reported followed by decrease over time
Ideas to improve this metric- Encourage a culture of transparency
- Simplify the incident reporting process
- Educate staff on identifying compliance incidents
- Ensure anonymity in reporting processes
- Evaluate and improve reporting systems regularly
5. Regulatory Update Implementation Time
Average time taken to implement changes following regulatory updates
What good looks like for this metric: 30-90 days
Ideas to improve this metric- Establish a task force for rapid response
- Maintain regular contact with regulatory bodies
- Prepare a contingency plan for swift implementation
- Educate staff on emerging regulatory trends
- Utilise project management software for tracking
Metrics for Security and Compliance
1. Device Compliance Rate
Measures the percentage of devices that meet compliance requirements for security standards.
What good looks like for this metric: 95% compliance rate
Ideas to improve this metric- Conduct regular compliance audits
- Update security policies frequently
- Train employees on compliance requirements
- Automate compliance checks
- Use endpoint protection software
2. Threat Detection Time
The average time taken to detect a security threat on an end-user device.
What good looks like for this metric: Under 24 hours
Ideas to improve this metric- Implement real-time monitoring
- Utilise AI-powered threat detection tools
- Regularly update threat databases
- Conduct regular security tests
- Enable fast response procedures
3. Patch Management Timeliness
The average time taken to apply security patches to end-user devices.
What good looks like for this metric: Within 72 hours
Ideas to improve this metric- Automate patch deployment
- Schedule regular update checks
- Prioritise critical patches
- Maintain a patch inventory
- Verify patch installations regularly
4. Data Encryption Rate
The percentage of end-user devices that have encryption enabled for data storage.
What good looks like for this metric: 100% encryption rate
Ideas to improve this metric- Enforce encryption policies
- Provide encryption tools
- Train users on encryption benefits
- Audit encryption compliance
- Utilise full-disk encryption solutions
5. Incident Response Rate
Measures the effectiveness and speed of response when a security incident occurs.
What good looks like for this metric: 90% incidents resolved within 48 hours
Ideas to improve this metric- Establish a dedicated response team
- Develop a detailed incident response plan
- Run regular incident response drills
- Utilise automated incident detection systems
- Review response procedures post-incident
Metrics for Quality Assurance in Finance
1. Defect Rate
The percentage of products or services that have defects relative to the total produced, often calculated by dividing the number of defective units by the total number of units produced.
What good looks like for this metric: Typically less than 1%
Ideas to improve this metric- Implement stricter quality control processes
- Enhance staff training initiatives
- Conduct regular audits and inspections
- Utilise root cause analysis tools
- Increase customer feedback collection
2. First Pass Yield (FPY)
The percentage of products manufactured correctly and to specification the first time through the process without using rework.
What good looks like for this metric: 85%-95%
Ideas to improve this metric- Improve process documentation
- Increase equipment maintenance frequency
- Optimise employee onboarding and training
- Reduce process variability
- Incorporate automated quality checks
3. Customer Complaint Rate
The number of customer complaints received over a specific period divided by the number of transactions within that period.
What good looks like for this metric: Less than 5 per 1,000 transactions
Ideas to improve this metric- Improve after-sales support
- Analyse customer feedback for trends
- Maintain open communication channels
- Enhance product/service quality
- Regularly revise protocols based on feedback
4. Audit Compliance Rate
The percentage of audits that pass compliance checks relative to the total number of audits conducted.
What good looks like for this metric: Above 95%
Ideas to improve this metric- Regularly update compliance training for staff
- Automate compliance tracking
- Engage third-party compliance experts
- Conduct more frequent internal audits
- Develop corrective action plans for identified issues
5. Corrective Action Effectiveness
Measures the success of implemented corrective actions, determined by the reduction in defects and issues post implementation.
What good looks like for this metric: Reduction in issues by at least 75%
Ideas to improve this metric- Utilise a robust change management process
- Track and measure results of actions
- Ensure clear communication of changes to all stakeholders
- Perform regular follow-up checks
- Encourage continuous improvement culture
Metrics for Compliance and Improvement
1. Compliance Rate
The ratio of compliant processes or actions to the total processes or actions conducted over a specific period, reflecting the organisation's adherence to regulations.
What good looks like for this metric: 95% compliance is often aimed for
Ideas to improve this metric- Conduct regular compliance audits
- Provide staff training on regulations
- Implement automated compliance tools
- Establish clear compliance protocols
- Engage with regulatory consultants
2. Number of Non-Compliance Incidents
The total count of incidents where regulatory standards were not met over a defined period, indicating potential compliance issues.
What good looks like for this metric: Aim for less than 5 events per quarter
Ideas to improve this metric- Enhance incident monitoring systems
- Review and update compliance policies
- Conduct root cause analysis for incidents
- Encourage a culture of transparency
- Increase accountability measures
3. Audit Findings
Results from internal and external audits that measure adherence to compliance standards and identify areas of improvement.
What good looks like for this metric: Aim for minimal critical findings
Ideas to improve this metric- Perform regular internal audits
- Address audit findings promptly
- Improve communication with auditors
- Create an action plan for each finding
- Incorporate continuous feedback loops
4. Time to Compliance Issue Resolution
The average time taken to resolve compliance issues once they are identified, indicating efficiency and responsiveness.
What good looks like for this metric: Resolve issues within 30 days
Ideas to improve this metric- Develop a priority-based resolution system
- Streamline communication among stakeholders
- Automate follow-up procedures
- Create clear workflows for resolution
- Utilise project management tools
5. Training Completion Rate
The percentage of employees who complete mandatory compliance training, reflecting organisational commitment to compliance education.
What good looks like for this metric: Target 100% completion rate
Ideas to improve this metric- Incentivise training participation
- Offer flexible training schedules
- Utilise engaging training platforms
- Track training progress regularly
- Re-deliver training for non-completers
Metrics for Routine Staff Training
1. Training Completion Rate
The percentage of staff who successfully complete the required training sessions within a given period.
What good looks like for this metric: 90% completion rate
Ideas to improve this metric- Offer flexible training schedules
- Use engaging training materials
- Provide incentives for completion
- Ensure management support
- Track progress regularly
2. Training Knowledge Retention Rate
The percentage of information retained by staff over a period after completing training, typically measured through follow-up assessments.
What good looks like for this metric: 70% retention after 3 months
Ideas to improve this metric- Incorporate interactive techniques
- Provide summary materials
- Use regular follow-up assessments
- Apply knowledge in real-world tasks
- Encourage peer discussions
3. Procedure Compliance Rate
The percentage of staff correctly following standard operating procedures post-training.
What good looks like for this metric: 85% compliance rate
Ideas to improve this metric- Reinforce training regularly
- Conduct audits and provide feedback
- Simplify procedures
- Establish accountability measures
- Offer additional coaching for underperformers
4. Employee Feedback Score
The average satisfaction score obtained from employees regarding the training program.
What good looks like for this metric: 4 out of 5 rating
Ideas to improve this metric- Collect regular feedback
- Act on suggestions for improvement
- Ensure content relevance
- Maintain interactive sessions
- Provide opportunity for questions
5. Training Cost Per Employee
The total costs involved in training divided by the number of employees trained.
What good looks like for this metric: $200 per employee
Ideas to improve this metric- Utilise cost-effective online platforms
- Schedule group training sessions
- Leverage internal trainers
- Streamline resource usage
- Negotiate with vendors for better pricing
Metrics for Good Governance And Public Participation
1. Internal Audit Coverage Ratio
Percentage of total auditable areas covered by the internal audit within a time period
What good looks like for this metric: 75% to 90%
Ideas to improve this metric- Enhance audit planning processes
- Ensure resource allocation aligns with plan
- Prioritise high-risk areas
- Leverage data analytics for audits
- Review audit charter regularly
2. Stakeholder Engagement Index
Measures the level and quality of engagement with stakeholders in governance processes
What good looks like for this metric: Above 70%
Ideas to improve this metric- Develop clear communication strategies
- Facilitate regular stakeholder meetings
- Solicit feedback through surveys
- Enhance transparency in operations
- Implement participatory decision-making
3. Compliance Rate
Rate at which the organisation adheres to applicable laws, regulations, and internal guidelines
What good looks like for this metric: 90% to 100%
Ideas to improve this metric- Conduct regular compliance training
- Implement compliance monitoring systems
- Establish clear compliance procedures
- Perform regular compliance audits
- Foster a compliance-focused culture
4. Audit Recommendations Implementation Rate
Percentage of internal audit recommendations successfully implemented
What good looks like for this metric: 85% to 95%
Ideas to improve this metric- Establish clear follow-up processes
- Assign accountability for action plans
- Monitor progress of implementation
- Provide training for recommendation execution
- Regularly review status with management
5. Public Feedback Score
Measures satisfaction and engagement level of public stakeholders with governance initiatives
What good looks like for this metric: Above 75%
Ideas to improve this metric- Conduct community opinion surveys
- Increase transparency of governance actions
- Provide platforms for public input
- Initiate public information campaigns
- Regularly publish outcomes of governance decisions
Metrics for Safety and Compliance Management
1. Incident Rate
Measures the number of safety incidents per number of hours worked, indicating overall workplace safety.
What good looks like for this metric: 3.0 incidents per 100 employees annually
Ideas to improve this metric- Conduct regular safety audits
- Enhance employee safety training programs
- Implement stricter safety protocols
- Improve incident reporting systems
- Involve employees in safety planning
2. Training Completion Rate
Percentage of employees who have completed required safety training within a set time period.
What good looks like for this metric: 95% completion rate
Ideas to improve this metric- Automate training reminders
- Provide flexible training schedules
- Incorporate online training modules
- Track progress with a learning management system
- Reward timely completion with incentives
3. Audit Finding Closure Rate
Percentage of identified compliances or safety issues that have been addressed within a designated time frame.
What good looks like for this metric: 100% closure within 30 days
Ideas to improve this metric- Assign responsibilities for issue resolution
- Set clear deadlines for issue closure
- Monitor progress with regular check-ins
- Establish a robust feedback mechanism
- Use software tools to track progress
4. Employee Safety Observation Frequency
Frequency of safety observations made by employees, indicating proactive safety engagement.
What good looks like for this metric: 2 observations per employee per month
Ideas to improve this metric- Encourage a culture of safety communication
- Provide easy tools for reporting observations
- Recognise employees for contributing observations
- Conduct regular safety awareness campaigns
- Offer training on identifying potential hazards
5. Cost of Compliance Management
Total cost incurred in ensuring compliance with safety standards, as a percentage of overall operational cost.
What good looks like for this metric: 3-5% of total operational cost
Ideas to improve this metric- Identify cost-effective compliance tools
- Negotiate better terms with compliance vendors
- Streamline compliance processes
- Automate repetitive compliance tasks
- Analyze cost-effectiveness of current strategies
Metrics for Compliance in Commercial Real Estate
1. Regulatory Audit Pass Rate
Percentage of audits passed without any non-compliance findings
What good looks like for this metric: 85-95%
Ideas to improve this metric- Conduct regular internal audits
- Provide ongoing compliance training
- Implement a regulatory compliance management system
- Review and update compliance policies regularly
- Engage external consultants for unbiased evaluations
2. Compliance Training Completion Rate
Percentage of employees who complete compliance training on time
What good looks like for this metric: 90% or higher
Ideas to improve this metric- Utilise engaging training materials
- Set clear deadlines for training completion
- Offer flexible training schedules
- Provide incentives for timely completion
- Assess and improve training efficacy
3. Incident Response Time
Average time taken to respond to compliance-related incidents
What good looks like for this metric: Within 24 hours
Ideas to improve this metric- Establish clear incident response protocols
- Conduct incident response drills
- Use automated incident management tools
- Provide quick-access reporting channels
- Evaluate past incidents to improve speed
4. Number of Compliance Violations
Total number of compliance violations identified within a specific period
What good looks like for this metric: Minimise below industry average
Ideas to improve this metric- Enhance monitoring and reporting tools
- Increase frequency of compliance reviews
- Strengthen enforcement of compliance measures
- Educate employees on recognising violations
- Implement preventative measures
5. Policy Update Implementation Rate
Percentage of policy updates implemented within the target timeframe
What good looks like for this metric: 95% or higher
Ideas to improve this metric- Establish a structured policy review process
- Coordinate with internal departments for smooth implementation
- Communicate updates clearly to all stakeholders
- Allocate resources for rapid policy rollouts
- Monitor and track policy adoption
Metrics for Establish design standards
1. Compliance Rate
The percentage of projects adhering to established design standards and governance.
What good looks like for this metric: 80-90%
Ideas to improve this metric- Conduct regular design audits
- Educate teams on standards
- Integrate standards into project workflows
- Implement a feedback loop for continuous improvement
- Assign dedicated roles for compliance monitoring
2. Standard Adoption Rate
The percentage of teams or individuals adopting new design standards.
What good looks like for this metric: 70-85%
Ideas to improve this metric- Facilitate workshops and trainings
- Utilize champions to promote standards
- Provide clear documentation and resources
- Reward and recognise adoption efforts
- Gather and act on user feedback
3. Time to Implement Standards
The average time it takes for teams to implement design standards in projects.
What good looks like for this metric: 2-4 weeks
Ideas to improve this metric- Simplify standards for easy understanding
- Create templates and guides
- Offer implementation support
- Use pilot projects to refine processes
- Ensure leadership buy-in for expedited adoption
4. Stakeholder Satisfaction
The level of satisfaction among stakeholders with the design standards and governance.
What good looks like for this metric: 75-85%
Ideas to improve this metric- Conduct regular satisfaction surveys
- Address concerns promptly
- Engage stakeholders in the development process
- Communicate benefits clearly
- Showcase success stories
5. Reduction in Design Errors
The decrease in design errors or deviations due to the implementation of standards.
What good looks like for this metric: 30-50%
Ideas to improve this metric- Implement a thorough review process
- Analyse common error patterns
- Enhance training based on error analysis
- Utilise automated tools for compliance
- Encourage peer reviews and collaborations
Metrics for Halal Accreditation Compliance
1. Non-Conformance Rate
The frequency of non-conformances in Halal standards detected during audits or inspections
What good looks like for this metric: Less than 10 incidents annually
Ideas to improve this metric- Implement regular internal audits
- Provide comprehensive staff training
- Use checklists for routine checks
- Engage external experts for consultation
- Establish a corrective action plan
2. Audit Pass Rate
The percentage of successfully passed Halal compliance audits out of total audits conducted
What good looks like for this metric: Above 90%
Ideas to improve this metric- Conduct mock audits
- Ensure up-to-date documentation
- Set clear compliance instructions
- Regular management reviews
- Invest in audit management software
3. Supplier Halal Compliance Rate
The percentage of suppliers that are compliant with Halal standards out of the total suppliers
What good looks like for this metric: Above 95%
Ideas to improve this metric- Establish strict supplier guidelines
- Require supplier certification
- Conduct supplier audits/reviews
- Communicate regularly with suppliers
- Establish supplier improvement programs
4. Corrective Action Implementation Time
The average time taken to implement corrective actions after a non-conformance is identified
What good looks like for this metric: Within 30 days
Ideas to improve this metric- Prioritise action steps
- Assign dedicated resources
- Monitor progress weekly
- Automate reminders and follow-ups
- Create specific action deadlines
5. Training Completion Rate
The percentage of employees that have completed Halal compliance training out of total employees
What good looks like for this metric: 100%
Ideas to improve this metric- Schedule mandatory training sessions
- Offer e-learning modules
- Incentivise training completion
- Track training progress
- Regularly update training content
Metrics for Internal Auditor Performance
1. Audit Completion Rate
The percentage of planned audits completed in a given period
What good looks like for this metric: 90%-95% completion rate
Ideas to improve this metric- Set clear priorities for audits
- Allocate resources effectively
- Enhance time management skills
- Streamline audit processes
- Regularly review audit plans
2. Number of Findings per Audit
Average number of findings identified during each audit
What good looks like for this metric: 2-5 findings per audit
Ideas to improve this metric- Improve risk assessment techniques
- Incorporate data analytics in audits
- Enhance auditor training programmes
- Focus on high-risk areas
- Use checklists to standardise audits
3. Implementation Rate of Audit Recommendations
Percentage of audit recommendations implemented within the agreed timelines
What good looks like for this metric: 80% implementation within 90 days
Ideas to improve this metric- Ensure recommendations are actionable
- Engage with auditees to understand constraints
- Follow up regularly on recommendations
- Provide practical solutions
- Prioritise high-impact recommendations
4. External Audit Discrepancy
Comparison between internal audit findings and external audit findings
What good looks like for this metric: Less than 5% discrepancy
Ideas to improve this metric- Align internal audit focus with external audits
- Improve coordination with external auditors
- Regularly update auditing standards
- Review and improve audit documentation
- Provide sufficient training to internal auditors
5. Audit Cost Efficiency
Cost of auditing per audit presented as a value component to business value
What good looks like for this metric: $5,000-$10,000 per audit
Ideas to improve this metric- Implement cost-saving technologies
- Opt for risk-based audit planning
- Streamline the audit process
- Utilise a hybrid auditing team (internal and external)
- Automate repetitive tasks where possible
Metrics for Safe Content Request
Metrics for Governance and Compliance
1. Compliance Rate
Measures the percentage of compliance with legal and regulatory requirements
What good looks like for this metric: 95% compliance
Ideas to improve this metric- Conduct regular compliance audits
- Implement automated compliance software
- Provide staff with compliance training
- Ensure clear documentation of policies
- Stay updated with regulatory changes
2. Risk Assessment Frequency
Tracks how often risk assessments are performed to identify and address potential issues
What good looks like for this metric: Quarterly assessments
Ideas to improve this metric- Schedule regular risk assessment reviews
- Involve cross-functional teams in assessments
- Adopt a risk management framework
- Use risk assessment software tools
- Prioritise risks based on impact and likelihood
3. Internal Audit Findings
Evaluates the number of issues found during internal audits
What good looks like for this metric: Less than 5 per audit
Ideas to improve this metric- Conduct thorough training for audit staff
- Use technology to streamline audits
- Regularly review and update audit criteria
- Encourage open communication around audit results
- Implement corrective actions promptly
4. Policy Violation Incidents
Counts the number of times company policies are violated
What good looks like for this metric: Fewer than 10 incidents annually
Ideas to improve this metric- Increase awareness of company policies
- Introduce stricter enforcement measures
- Provide regular training on company policies
- Encourage reporting of violations anonymously
- Review and update policies regularly
5. Third-Party Compliance Rate
Measures the extent to which third-party partners comply with company standards
What good looks like for this metric: 90% compliance
Ideas to improve this metric- Regularly audit third-party vendors
- Include compliance requirements in contracts
- Develop a trusted vendor program
- Provide training for third-party partners
- Monitor third-party compliance continuously
Metrics for Data governance for pension data
1. Data Accuracy
This measures how often the data in the dataset is correct and reliable
What good looks like for this metric: Typically around 95% accuracy
Ideas to improve this metric- Implement data validation checks
- Conduct regular audits
- Train staff on data entry standards
- Automate error reporting
- Create a feedback loop for corrections
2. Data Completeness
This assesses the extent to which all required data is available within the dataset
What good looks like for this metric: Ideal benchmark is 100% completeness
Ideas to improve this metric- Identify required data fields and ensure they are collected
- Use mandatory fields in data entry forms
- Conduct gap analysis regularly
- Educate data providers on requirements
- Implement systems for data capture automation
3. Data Consistency
Measures how uniformly the same data is recorded across the dataset
What good looks like for this metric: Aim for 100% consistency
Ideas to improve this metric- Standardise data entry procedures
- Use consistent formats (e.g., date format)
- Analyse and resolve discrepancies
- Provide training on consistency importance
- Establish a single source of truth
4. Data Timeliness
Assesses whether the data is up-to-date and available when needed
What good looks like for this metric: Data should be updated daily or in real-time
Ideas to improve this metric- Define clear timelines for data updates
- Use automated data upload mechanisms
- Ensure prompt data entry by staff
- Monitor data update times
- Provide alerts for stale data
5. Data Accessibility
Evaluates the ease with which data can be accessed and utilised by authorized personnel
What good looks like for this metric: 95% of users should be able to access needed data without issue
Ideas to improve this metric- Implement role-based access control
- Ensure systems are user-friendly
- Provide training on data retrieval methods
- Use data catalogues for easy search
- Regularly test access protocols
Metrics for Facility Maintenance Planning
1. Preventive Maintenance Compliance
Ratio of completed scheduled maintenance tasks to the total scheduled maintenance tasks
What good looks like for this metric: 90% compliance rate
Ideas to improve this metric- Schedule regular training for maintenance staff
- Implement a comprehensive CMMS (Computerized Maintenance Management System)
- Regularly review and update maintenance schedules
- Assign dedicated staff to monitor maintenance compliance
- Conduct regular audits to ensure maintenance completion
2. Average Repair Time
The average time taken to complete repair tasks from the moment they are reported
What good looks like for this metric: 1-3 days depending on urgency
Ideas to improve this metric- Streamline the repair reporting process
- Ensure availability of necessary repair resources
- Conduct regular training on efficient repair techniques
- Assign priority levels to repair requests
- Utilise a CMMS to track repair times
3. Maintenance Cost Per Square Foot
Total maintenance costs divided by the facility's square footage
What good looks like for this metric: $0.50 - $2.00 per square foot annually
Ideas to improve this metric- Regularly review and optimise maintenance budgets
- Implement energy-efficient practices to reduce costs
- Schedule bulk purchases for discounted rates
- Reduce overtime by improving workforce scheduling
- Invest in preventive maintenance to reduce repair costs
4. Equipment Downtime
Total number of hours equipment is unavailable for use due to repairs or maintenance
What good looks like for this metric: Less than 5% of total operational time
Ideas to improve this metric- Implement a routine equipment inspection schedule
- Train staff to detect early signs of equipment failure
- Maintain a spare parts inventory for quick repairs
- Schedule preventive maintenance during off-peak hours
- Utilise condition-monitoring technology
5. First-Time Fix Rate
Percentage of repairs completed on the first visit or attempt
What good looks like for this metric: Over 70% first-time fix rate
Ideas to improve this metric- Ensure technicians are well-trained and qualified
- Provide detailed guidelines for common repairs
- Ensure repair kits are complete and readily available
- Use diagnostics tools to accurately assess problems
- Regularly update repair documentation
Tracking your Compliance Team metrics
Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
Tability's check-ins will save you hours and increase transparencyMore metrics recently published
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Planning resources
OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
- To learn: What are OKRs? The complete 2024 guide
- Blog posts: ODT Blog
- Success metrics: KPIs examples