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9 examples of Audit metrics and KPIs

What are Audit metrics?

Finding the right Audit metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.

Find Audit metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Audit metrics and KPIs

Metrics for Internal Auditor Performance

  • 1. Audit Completion Rate

    The percentage of planned audits completed in a given period

    What good looks like for this metric: 90%-95% completion rate

    Ideas to improve this metric
    • Set clear priorities for audits
    • Allocate resources effectively
    • Enhance time management skills
    • Streamline audit processes
    • Regularly review audit plans
  • 2. Number of Findings per Audit

    Average number of findings identified during each audit

    What good looks like for this metric: 2-5 findings per audit

    Ideas to improve this metric
    • Improve risk assessment techniques
    • Incorporate data analytics in audits
    • Enhance auditor training programmes
    • Focus on high-risk areas
    • Use checklists to standardise audits
  • 3. Implementation Rate of Audit Recommendations

    Percentage of audit recommendations implemented within the agreed timelines

    What good looks like for this metric: 80% implementation within 90 days

    Ideas to improve this metric
    • Ensure recommendations are actionable
    • Engage with auditees to understand constraints
    • Follow up regularly on recommendations
    • Provide practical solutions
    • Prioritise high-impact recommendations
  • 4. External Audit Discrepancy

    Comparison between internal audit findings and external audit findings

    What good looks like for this metric: Less than 5% discrepancy

    Ideas to improve this metric
    • Align internal audit focus with external audits
    • Improve coordination with external auditors
    • Regularly update auditing standards
    • Review and improve audit documentation
    • Provide sufficient training to internal auditors
  • 5. Audit Cost Efficiency

    Cost of auditing per audit presented as a value component to business value

    What good looks like for this metric: $5,000-$10,000 per audit

    Ideas to improve this metric
    • Implement cost-saving technologies
    • Opt for risk-based audit planning
    • Streamline the audit process
    • Utilise a hybrid auditing team (internal and external)
    • Automate repetitive tasks where possible

Metrics for Compliance in Commercial Real Estate

  • 1. Regulatory Audit Pass Rate

    Percentage of audits passed without any non-compliance findings

    What good looks like for this metric: 85-95%

    Ideas to improve this metric
    • Conduct regular internal audits
    • Provide ongoing compliance training
    • Implement a regulatory compliance management system
    • Review and update compliance policies regularly
    • Engage external consultants for unbiased evaluations
  • 2. Compliance Training Completion Rate

    Percentage of employees who complete compliance training on time

    What good looks like for this metric: 90% or higher

    Ideas to improve this metric
    • Utilise engaging training materials
    • Set clear deadlines for training completion
    • Offer flexible training schedules
    • Provide incentives for timely completion
    • Assess and improve training efficacy
  • 3. Incident Response Time

    Average time taken to respond to compliance-related incidents

    What good looks like for this metric: Within 24 hours

    Ideas to improve this metric
    • Establish clear incident response protocols
    • Conduct incident response drills
    • Use automated incident management tools
    • Provide quick-access reporting channels
    • Evaluate past incidents to improve speed
  • 4. Number of Compliance Violations

    Total number of compliance violations identified within a specific period

    What good looks like for this metric: Minimise below industry average

    Ideas to improve this metric
    • Enhance monitoring and reporting tools
    • Increase frequency of compliance reviews
    • Strengthen enforcement of compliance measures
    • Educate employees on recognising violations
    • Implement preventative measures
  • 5. Policy Update Implementation Rate

    Percentage of policy updates implemented within the target timeframe

    What good looks like for this metric: 95% or higher

    Ideas to improve this metric
    • Establish a structured policy review process
    • Coordinate with internal departments for smooth implementation
    • Communicate updates clearly to all stakeholders
    • Allocate resources for rapid policy rollouts
    • Monitor and track policy adoption

Metrics for Quality Assurance in Finance

  • 1. Defect Rate

    The percentage of products or services that have defects relative to the total produced, often calculated by dividing the number of defective units by the total number of units produced.

    What good looks like for this metric: Typically less than 1%

    Ideas to improve this metric
    • Implement stricter quality control processes
    • Enhance staff training initiatives
    • Conduct regular audits and inspections
    • Utilise root cause analysis tools
    • Increase customer feedback collection
  • 2. First Pass Yield (FPY)

    The percentage of products manufactured correctly and to specification the first time through the process without using rework.

    What good looks like for this metric: 85%-95%

    Ideas to improve this metric
    • Improve process documentation
    • Increase equipment maintenance frequency
    • Optimise employee onboarding and training
    • Reduce process variability
    • Incorporate automated quality checks
  • 3. Customer Complaint Rate

    The number of customer complaints received over a specific period divided by the number of transactions within that period.

    What good looks like for this metric: Less than 5 per 1,000 transactions

    Ideas to improve this metric
    • Improve after-sales support
    • Analyse customer feedback for trends
    • Maintain open communication channels
    • Enhance product/service quality
    • Regularly revise protocols based on feedback
  • 4. Audit Compliance Rate

    The percentage of audits that pass compliance checks relative to the total number of audits conducted.

    What good looks like for this metric: Above 95%

    Ideas to improve this metric
    • Regularly update compliance training for staff
    • Automate compliance tracking
    • Engage third-party compliance experts
    • Conduct more frequent internal audits
    • Develop corrective action plans for identified issues
  • 5. Corrective Action Effectiveness

    Measures the success of implemented corrective actions, determined by the reduction in defects and issues post implementation.

    What good looks like for this metric: Reduction in issues by at least 75%

    Ideas to improve this metric
    • Utilise a robust change management process
    • Track and measure results of actions
    • Ensure clear communication of changes to all stakeholders
    • Perform regular follow-up checks
    • Encourage continuous improvement culture

Metrics for Hotel Performance Goals

  • 1. Overall Experienced F&B

    Measurement of guest satisfaction with food and beverage experience on a scale of 1 to 10

    What good looks like for this metric: Above 8

    Ideas to improve this metric
    • Collect regular guest feedback
    • Enhance menu diversity
    • Improve food presentation
    • Train staff on customer service
    • Conduct quality control checks
  • 2. Brand Audit

    Comprehensive review of brand standards and operational adherence resulting in a pass/fail

    What good looks like for this metric: PASS

    Ideas to improve this metric
    • Review brand standards regularly
    • Conduct internal audits
    • Invest in staff training
    • Enhance guest interactions
    • Implement corrective actions swiftly
  • 3. Breakfast Food Quality

    Assessment of guest satisfaction with breakfast food quality on a scale of 1 to 10

    What good looks like for this metric: Above 7

    Ideas to improve this metric
    • Source high-quality ingredients
    • Update breakfast menu frequently
    • Solicit guest feedback
    • Train kitchen staff
    • Implement regular taste testing
  • 4. Cost per Cover

    Average cost incurred per guest dining experience

    What good looks like for this metric: Varies; targeted for reduction

    Ideas to improve this metric
    • Analyse pricing models
    • Reduce food waste
    • Optimise purchasing strategies
    • Streamline kitchen processes
    • Monitor portion sizes
  • 5. Revenue Growth

    Percentage increase in revenue over a specified period

    What good looks like for this metric: Industry average is around 5-10%

    Ideas to improve this metric
    • Enhance upselling techniques
    • Introduce new services or products
    • Improve marketing strategies
    • Strengthen customer loyalty programs
    • Evaluate pricing strategies

Metrics for UX Performance and Quality

  • 1. User Satisfaction Score

    Measures the satisfaction levels of users with the UX design via surveys like SUS or NPS

    What good looks like for this metric: Average score ranges from 68 to 80

    Ideas to improve this metric
    • Conduct regular user feedback sessions
    • Implement iterative design improvements
    • Enhance usability based on pain points
    • Improve interface consistency
    • Ensure accessibility compliance
  • 2. Task Success Rate

    Percentage of correctly completed tasks without assistance

    What good looks like for this metric: Typically ranges from 78% to 85%

    Ideas to improve this metric
    • Simplify task flows
    • Increase clarity in instructions
    • Use intuitive design patterns
    • Conduct A/B testing for task paths
    • Provide effective user training
  • 3. Time on Task

    Measures the average time users spend to complete a task

    What good looks like for this metric: Varies widely depending on the complexity of tasks

    Ideas to improve this metric
    • Identify and remove bottlenecks
    • Streamline task steps
    • Improve information architecture
    • Enhance system responsiveness
    • Use user testing to target slow task areas
  • 4. Error Rate

    The frequency of errors made by users during tasks

    What good looks like for this metric: Aim to be below 5%

    Ideas to improve this metric
    • Enhance input validation
    • Provide clear error messages
    • Refine user instructions
    • Improve interface intuitiveness
    • Conduct usability testing to find error hotspots
  • 5. Retention Rate

    Percentage of users who continue to use the product over time

    What good looks like for this metric: Typically above 25% over a year

    Ideas to improve this metric
    • Improve user onboarding
    • Enhance engagement with features
    • Encourage feedback and implement changes
    • Ensure regular updates and improvements
    • Analyse and reduce user drop-off points

Metrics for Automation in Business Units

  • 1. Process Automation Rate

    Percentage of business processes currently automated compared to the total processes possible

    What good looks like for this metric: 20-30%

    Ideas to improve this metric
    • Conduct a thorough process audit
    • Identify repetitive manual tasks
    • Leverage robotic process automation tools
    • Invest in staff training for technology adoption
    • Establish clear automation goals
  • 2. Time Saved Through Automation

    Amount of time saved as a result of implementing automation in business processes

    What good looks like for this metric: 10-50% time reduction

    Ideas to improve this metric
    • Analyse current process time expenditures
    • Prioritise automation of most time-consuming tasks
    • Collaborate with departments to streamline processes
    • Continuously measure time savings
    • Optimise processes post-automation
  • 3. Cost Reduction Due to Automation

    Financial savings accrued from reducing manual labour and errors via automation

    What good looks like for this metric: 15-30% cost reduction

    Ideas to improve this metric
    • Assess cost structures before automation
    • Focus on high-cost processes for automation
    • Use cost-effective automation solutions
    • Regularly evaluate cost savings
    • Scale successful automation projects
  • 4. Error Reduction Rate

    Decrease in errors in business processes as a result of automation

    What good looks like for this metric: 30-70% reduction in errors

    Ideas to improve this metric
    • Identify error-prone processes
    • Use high-accuracy automation technologies
    • Implement continuous error monitoring systems
    • Train employees on new automated systems
    • Review error rates regularly to refine processes
  • 5. Employee Satisfaction with Automation

    Degree to which employees are satisfied with the automation tools and their impact on work

    What good looks like for this metric: 70-85% satisfaction rate

    Ideas to improve this metric
    • Conduct employee satisfaction surveys
    • Provide comprehensive training sessions
    • Encourage employee feedback on automation tools
    • Create a support system for employees
    • Highlight benefits of automation to employees

Metrics for History and Physical Completion

  • 1. Completion Rate

    The percentage of history and physical exams completed within 24 hours of patient admission

    What good looks like for this metric: 90-95%

    Ideas to improve this metric
    • Implement a reminder system for staff
    • Introduce electronic health record alerts
    • Provide training for efficient documentation
    • Increase staffing during peak admission times
    • Encourage early initiation of assessments
  • 2. Average Completion Time

    The average time taken to complete history and physical exams after patient admission

    What good looks like for this metric: Under 24 hours

    Ideas to improve this metric
    • Streamline documentation processes
    • Utilise checklists for thoroughness and speed
    • Cross-train staff for flexibility
    • Optimise patient flow and prioritisation
    • Regularly review and address bottlenecks
  • 3. Staff Compliance Rate

    The percentage of staff adhering to the completion protocol for history and physical exams

    What good looks like for this metric: Above 90%

    Ideas to improve this metric
    • Conduct routine compliance audits
    • Offer incentives for high compliance
    • Provide feedback on performance
    • Strengthen compliance policies
    • Ensure clarity in protocols and guidelines
  • 4. Patient Outcome Correlation

    The link between timely completion of history and physical exams and patient outcomes

    What good looks like for this metric: Positive correlation

    Ideas to improve this metric
    • Analyse correlations with patient recovery times
    • Adjust practices based on outcome data
    • Focus on accuracy and completeness in assessments
    • Regularly reassess assessment procedures
    • Align protocols with best practices
  • 5. Error Rate in Documentation

    The frequency of errors found in the completed history and physical exams

    What good looks like for this metric: Below 5%

    Ideas to improve this metric
    • Enhance staff training on documentation
    • Introduce a peer review process
    • Use electronic templates to minimise errors
    • Implement regular quality checks
    • Increase awareness of common documentation errors

Metrics for Halal Accreditation Compliance

  • 1. Non-Conformance Rate

    The frequency of non-conformances in Halal standards detected during audits or inspections

    What good looks like for this metric: Less than 10 incidents annually

    Ideas to improve this metric
    • Implement regular internal audits
    • Provide comprehensive staff training
    • Use checklists for routine checks
    • Engage external experts for consultation
    • Establish a corrective action plan
  • 2. Audit Pass Rate

    The percentage of successfully passed Halal compliance audits out of total audits conducted

    What good looks like for this metric: Above 90%

    Ideas to improve this metric
    • Conduct mock audits
    • Ensure up-to-date documentation
    • Set clear compliance instructions
    • Regular management reviews
    • Invest in audit management software
  • 3. Supplier Halal Compliance Rate

    The percentage of suppliers that are compliant with Halal standards out of the total suppliers

    What good looks like for this metric: Above 95%

    Ideas to improve this metric
    • Establish strict supplier guidelines
    • Require supplier certification
    • Conduct supplier audits/reviews
    • Communicate regularly with suppliers
    • Establish supplier improvement programs
  • 4. Corrective Action Implementation Time

    The average time taken to implement corrective actions after a non-conformance is identified

    What good looks like for this metric: Within 30 days

    Ideas to improve this metric
    • Prioritise action steps
    • Assign dedicated resources
    • Monitor progress weekly
    • Automate reminders and follow-ups
    • Create specific action deadlines
  • 5. Training Completion Rate

    The percentage of employees that have completed Halal compliance training out of total employees

    What good looks like for this metric: 100%

    Ideas to improve this metric
    • Schedule mandatory training sessions
    • Offer e-learning modules
    • Incentivise training completion
    • Track training progress
    • Regularly update training content

Metrics for Accuracy And Timeliness Of Reporting

  • 1. Reporting Error Rate

    Percentage of financial reports containing inaccuracies or inconsistencies

    What good looks like for this metric: Less than 1%

    Ideas to improve this metric
    • Implement automated validation checks
    • Provide regular training to staff
    • Use standardized reporting templates
    • Conduct regular audits
    • Improve data integration processes
  • 2. Report Submission Time

    The average time taken to complete and submit financial reports

    What good looks like for this metric: Less than 5 days post-period close

    Ideas to improve this metric
    • Streamline data collection processes
    • Automate data consolidation tasks
    • Set clear timelines and reminders
    • Use a centralised reporting system
    • Allocate dedicated reporting personnel
  • 3. Data Reconciliation Time

    The average time taken to reconcile financial data from various sources

    What good looks like for this metric: Less than 2 days

    Ideas to improve this metric
    • Integrate financial data systems
    • Automate reconciliation tasks
    • Regularly update and maintain data sources
    • Conduct frequent interim reconciliations
    • Use reconciliation software
  • 4. Internal Control Effectiveness

    Measure of how well internal controls prevent inaccuracies and ensure data integrity

    What good looks like for this metric: 95% compliance rate

    Ideas to improve this metric
    • Regularly review and update control processes
    • Provide comprehensive training on internal controls
    • Utilise internal control software
    • Perform periodic control testing
    • Establish a clear segregation of duties
  • 5. Stakeholder Satisfaction

    Feedback from stakeholders regarding the accuracy and timeliness of financial reports

    What good looks like for this metric: 90% satisfaction rate

    Ideas to improve this metric
    • Regularly solicit feedback from stakeholders
    • Act on feedback to improve processes
    • Engage stakeholders in reporting process improvements
    • Use clear and concise reporting formats
    • Provide timely updates and reports

Tracking your Audit metrics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

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Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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