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3 examples of Risk Manager metrics and KPIs

What are Risk Manager metrics?

Finding the right Risk Manager metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find Risk Manager metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Risk Manager metrics and KPIs

Metrics for IR & CCMA Risk Management

  • 1. Case Resolution Time

    The average time taken to resolve individual cases from initiation to closure

    What good looks like for this metric: 3-6 months

    Ideas to improve this metric
    • Establish clear procedures for case handling
    • Use automated systems for case tracking
    • Enhance communication between involved parties
    • Provide regular training for case managers
    • Regularly review unresolved cases to identify bottlenecks
  • 2. Success Rate of Resolutions

    The percentage of cases resolved without escalation or legal proceedings

    What good looks like for this metric: 70-85%

    Ideas to improve this metric
    • Invest in training for negotiation skills
    • Implement mediation before litigation
    • Track and analyse unsuccessful cases for improvements
    • Establish a collaborative problem-solving approach
    • Regularly update dispute resolution policies
  • 3. Number of Cases Per Employee

    The average number of IR & CCMA cases managed per employee

    What good looks like for this metric: 1-3 cases per year

    Ideas to improve this metric
    • Allocate dedicated case managers
    • Ensure balanced distribution of cases
    • Monitor individual case manager workloads
    • Implement preventative measures to reduce cases
    • Offer support services to employees to prevent issues
  • 4. Employee Satisfaction with Resolution Process

    A measure of how satisfied employees are with the case resolution process

    What good looks like for this metric: 80% satisfaction

    Ideas to improve this metric
    • Conduct regular surveys post-resolution
    • Incorporate feedback into process improvement
    • Enhance transparency of the process
    • Provide clear communication throughout the process
    • Offer employee support services during the process
  • 5. Cost of Resolution Per Case

    The average cost incurred by the company per resolved case

    What good looks like for this metric: $500-$2,000

    Ideas to improve this metric
    • Reduce legal costs through internal mediation
    • Implement cost-effective dispute resolution methods
    • Analyse high-cost cases for learning
    • Use technology to streamline processes
    • Negotiate vendor contracts for better rates

Metrics for Internal Auditor Performance

  • 1. Audit Completion Rate

    The percentage of planned audits completed in a given period

    What good looks like for this metric: 90%-95% completion rate

    Ideas to improve this metric
    • Set clear priorities for audits
    • Allocate resources effectively
    • Enhance time management skills
    • Streamline audit processes
    • Regularly review audit plans
  • 2. Number of Findings per Audit

    Average number of findings identified during each audit

    What good looks like for this metric: 2-5 findings per audit

    Ideas to improve this metric
    • Improve risk assessment techniques
    • Incorporate data analytics in audits
    • Enhance auditor training programmes
    • Focus on high-risk areas
    • Use checklists to standardise audits
  • 3. Implementation Rate of Audit Recommendations

    Percentage of audit recommendations implemented within the agreed timelines

    What good looks like for this metric: 80% implementation within 90 days

    Ideas to improve this metric
    • Ensure recommendations are actionable
    • Engage with auditees to understand constraints
    • Follow up regularly on recommendations
    • Provide practical solutions
    • Prioritise high-impact recommendations
  • 4. External Audit Discrepancy

    Comparison between internal audit findings and external audit findings

    What good looks like for this metric: Less than 5% discrepancy

    Ideas to improve this metric
    • Align internal audit focus with external audits
    • Improve coordination with external auditors
    • Regularly update auditing standards
    • Review and improve audit documentation
    • Provide sufficient training to internal auditors
  • 5. Audit Cost Efficiency

    Cost of auditing per audit presented as a value component to business value

    What good looks like for this metric: $5,000-$10,000 per audit

    Ideas to improve this metric
    • Implement cost-saving technologies
    • Opt for risk-based audit planning
    • Streamline the audit process
    • Utilise a hybrid auditing team (internal and external)
    • Automate repetitive tasks where possible

Metrics for Compliance Across the Value Chain

  • 1. Compliance Training Completion Rate

    The percentage of employees within the supply chain who have completed mandatory compliance training.

    What good looks like for this metric: 85% - 95%

    Ideas to improve this metric
    • Automate training reminders
    • Offer flexible training schedules
    • Incorporate engaging training methods
    • Provide training in multiple languages
    • Set training completion as a performance goal
  • 2. Supplier Audit Pass Rate

    The percentage of suppliers who pass compliance audits within the value chain.

    What good looks like for this metric: 80% - 90%

    Ideas to improve this metric
    • Develop clear audit criteria
    • Conduct pre-audit supplier workshops
    • Provide suppliers with feedback reports
    • Create incentives for high compliance rates
    • Simplify the audit process
  • 3. Incident Response Time

    The average time taken to respond to and address compliance-related incidents within the value chain.

    What good looks like for this metric: 48 - 72 hours

    Ideas to improve this metric
    • Implement incident monitoring systems
    • Establish clear incident response protocols
    • Train a dedicated incident response team
    • Regularly review and update response plans
    • Utilise data analytics for quicker incident detection
  • 4. Policy Violation Rate

    The frequency of policy violations detected across the value chain.

    What good looks like for this metric: 5% - 10%

    Ideas to improve this metric
    • Communicate policies clearly and regularly
    • Ensure policies are easily accessible
    • Implement immediate consequences for violations
    • Involve employees in policy-making
    • Conduct regular policy reviews and updates
  • 5. Stakeholder Feedback Score

    The average score reflecting the satisfaction of stakeholders with the organisation's compliance efforts across the value chain.

    What good looks like for this metric: 8 out of 10

    Ideas to improve this metric
    • Conduct regular stakeholder surveys
    • Act on feedback promptly
    • Maintain open communication channels
    • Involve stakeholders in compliance discussions
    • Celebrate compliance achievements with stakeholders

Tracking your Risk Manager metrics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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