What are Compliance Management metrics? Finding the right Compliance Management metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
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Find Compliance Management metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Compliance Management metrics and KPIs 1. Number of Legal Proceedings This measures the total number of legal actions such as labour disputes initiated or pending in the organisation
What good looks like for this metric: Fewer than 5 cases annually
Ideas to improve this metric Enhance employee training on company policies Conduct regular audits of HR policies to ensure compliance Implement early resolution programs Increase communication between HR and employees Regularly review and update risk management strategies 2. Settlement Amounts Tracks total monetary value spent on settlements in dispute cases
What good looks like for this metric: Less than $10,000 annually
Ideas to improve this metric Evaluate alternative dispute resolution methods Review settlement negotiation strategies Enhance legal team expertise Improve early detection systems for disputes Train management on effective negotiation 3. Dispute Resolution Time Average time taken to resolve disputes through IR or CCMA
What good looks like for this metric: Less than 60 days
Ideas to improve this metric Implement a standardised dispute resolution process Increase prioritisation of cases Streamline administrative procedures Facilitate better access to mediation services Enhance resource allocation for resolution teams 4. Compliance Rate Percentage of policies and procedures in line with legal standards
What good looks like for this metric: Over 95%
Ideas to improve this metric Regularly update compliance training for staff Schedule frequent compliance reviews Implement a compliance management system Establish a dedicated compliance team Monitor changes in legal requirements 5. Employee Grievance Rate Number of grievances raised by employees per year
What good looks like for this metric: Less than 2 grievances per 100 employees
Ideas to improve this metric Create open channels for communication Enhance feedback mechanisms Provide conflict resolution workshops Increase transparency in policy implementation Recognise and address root causes of grievances
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1. Implementation Rate The percentage of planned risk mitigations that have been successfully put into action within a given time frame
What good looks like for this metric: 80-90%
Ideas to improve this metric Ensure clear communication on mitigation strategies Prioritise high-impact risk mitigations Allocate dedicated resources for implementation Regularly review and update risk mitigation plans Conduct training sessions to increase staff engagement 2. Compliance Rate The percentage of risk mitigations that meet compliance requirements
What good looks like for this metric: 90-95%
Ideas to improve this metric Conduct regular compliance audits Update compliance guidelines as needed Train staff on compliance requirements Use automated tools to ensure compliance Set up a compliance check schedule 3. Mitigation Completion Time The average time taken to complete risk mitigation strategies from planning to execution
What good looks like for this metric: 30-60 days
Ideas to improve this metric Streamline approval processes Break down strategies into smaller tasks Set realistic timelines with buffer periods Closely monitor project milestones Use project management software 4. Cost Efficiency of Mitigations The ratio of the cost to implement risk mitigations versus the estimated costs without mitigation
What good looks like for this metric: $1:$5 savings
Ideas to improve this metric Negotiate better contracts with vendors Utilise cost-effective tools and technologies Optimise resource allocation Reduce unnecessary steps in the process Regularly evaluate cost-benefit ratios 5. Stakeholder Satisfaction The level of contentment among stakeholders regarding the effectiveness of risk mitigation efforts
What good looks like for this metric: 75-85% satisfaction rate
Ideas to improve this metric Gather regular stakeholder feedback Address complaints and concerns promptly Hold stakeholder engagement sessions Provide transparent reports on progress Continuously adapt strategies based on feedback
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1. Incident Rate Measures the number of safety incidents per number of hours worked, indicating overall workplace safety.
What good looks like for this metric: 3.0 incidents per 100 employees annually
Ideas to improve this metric Conduct regular safety audits Enhance employee safety training programs Implement stricter safety protocols Improve incident reporting systems Involve employees in safety planning 2. Training Completion Rate Percentage of employees who have completed required safety training within a set time period.
What good looks like for this metric: 95% completion rate
Ideas to improve this metric Automate training reminders Provide flexible training schedules Incorporate online training modules Track progress with a learning management system Reward timely completion with incentives 3. Audit Finding Closure Rate Percentage of identified compliances or safety issues that have been addressed within a designated time frame.
What good looks like for this metric: 100% closure within 30 days
Ideas to improve this metric Assign responsibilities for issue resolution Set clear deadlines for issue closure Monitor progress with regular check-ins Establish a robust feedback mechanism Use software tools to track progress 4. Employee Safety Observation Frequency Frequency of safety observations made by employees, indicating proactive safety engagement.
What good looks like for this metric: 2 observations per employee per month
Ideas to improve this metric Encourage a culture of safety communication Provide easy tools for reporting observations Recognise employees for contributing observations Conduct regular safety awareness campaigns Offer training on identifying potential hazards 5. Cost of Compliance Management Total cost incurred in ensuring compliance with safety standards, as a percentage of overall operational cost.
What good looks like for this metric: 3-5% of total operational cost
Ideas to improve this metric Identify cost-effective compliance tools Negotiate better terms with compliance vendors Streamline compliance processes Automate repetitive compliance tasks Analyze cost-effectiveness of current strategies
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1. Compliance Rate Measures the percentage of compliance with legal and regulatory requirements
What good looks like for this metric: 95% compliance
Ideas to improve this metric Conduct regular compliance audits Implement automated compliance software Provide staff with compliance training Ensure clear documentation of policies Stay updated with regulatory changes 2. Risk Assessment Frequency Tracks how often risk assessments are performed to identify and address potential issues
What good looks like for this metric: Quarterly assessments
Ideas to improve this metric Schedule regular risk assessment reviews Involve cross-functional teams in assessments Adopt a risk management framework Use risk assessment software tools Prioritise risks based on impact and likelihood 3. Internal Audit Findings Evaluates the number of issues found during internal audits
What good looks like for this metric: Less than 5 per audit
Ideas to improve this metric Conduct thorough training for audit staff Use technology to streamline audits Regularly review and update audit criteria Encourage open communication around audit results Implement corrective actions promptly 4. Policy Violation Incidents Counts the number of times company policies are violated
What good looks like for this metric: Fewer than 10 incidents annually
Ideas to improve this metric Increase awareness of company policies Introduce stricter enforcement measures Provide regular training on company policies Encourage reporting of violations anonymously Review and update policies regularly 5. Third-Party Compliance Rate Measures the extent to which third-party partners comply with company standards
What good looks like for this metric: 90% compliance
Ideas to improve this metric Regularly audit third-party vendors Include compliance requirements in contracts Develop a trusted vendor program Provide training for third-party partners Monitor third-party compliance continuously
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1. Process Efficiency Ratio The ratio of the output value produced to the resources used, indicating the efficiency of processes.
What good looks like for this metric: 80-90%
Ideas to improve this metric Identify and eliminate bottlenecks Automate repetitive tasks Streamline workflows Conduct regular process audits Implement continuous improvement programs 2. Process Cycle Time The total time taken to complete a process from start to finish.
What good looks like for this metric: Depends on industry standards
Ideas to improve this metric Analyse and reduce wait times Utilise process mapping tools Adopt lean management principles Use time management software Conduct time-motion studies 3. Process Compliance Rate Percentage of processes that adhere to established procedures and standards.
What good looks like for this metric: 95% or above
Ideas to improve this metric Regularly train employees on process standards Implement compliance checks Utilise process management software Develop clear process documentation Encourage a culture of adherence 4. Employee Productivity Index Measure of employee output relative to the resources used in a process.
What good looks like for this metric: Varies across industries
Ideas to improve this metric Set clear performance goals Provide regular feedback Offer training and development Ensure resources are adequate Recognise and reward high performance 5. Quality Defect Rate Percent of outputs that require rework or result in customer complaints.
What good looks like for this metric: Below 5%
Ideas to improve this metric Implement rigorous quality control Provide employee training Utilise root cause analysis Adopt six sigma methodologies Engage with quality assurance teams
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1. On-time Arrival Rate Percentage of containers arriving at the port on schedule
What good looks like for this metric: 95%-99%
Ideas to improve this metric Automate scheduling notices Use real-time tracking tools Coordinate with logistics partners Optimise route planning Implement contingency protocols 2. Container Dwell Time Average time containers remain at the terminal before offloading
What good looks like for this metric: 2-3 days
Ideas to improve this metric Upgrade processing systems Streamline customs procedures Enhance coordination with transport Schedule timed offloading Implement penalty charges for delays 3. Container Utilisation Rate Percentage of container space effectively used during transport
What good looks like for this metric: 80%-85%
Ideas to improve this metric Conduct regular audits Implement container sharing Evaluate cargo plans Invest in container optimisation software Train staff on best loading practices 4. Compliance Incidents Number of compliance-related issues reported in container tracking
What good looks like for this metric: 1-2 per quarter
Ideas to improve this metric Conduct regular staff training Update compliance protocols Implement an incident reporting system Review past incidents for trends Foster a culture of transparency 5. System Uptime Percentage of time the Trutrack system is operating without issues
What good looks like for this metric: 99%-99.9%
Ideas to improve this metric Schedule regular system maintenance Use reliable servers Ensure adequate IT support Implement redundancy measures Monitor system performance continuously
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1. Data Accuracy This measures how often the data in the dataset is correct and reliable
What good looks like for this metric: Typically around 95% accuracy
Ideas to improve this metric Implement data validation checks Conduct regular audits Train staff on data entry standards Automate error reporting Create a feedback loop for corrections 2. Data Completeness This assesses the extent to which all required data is available within the dataset
What good looks like for this metric: Ideal benchmark is 100% completeness
Ideas to improve this metric Identify required data fields and ensure they are collected Use mandatory fields in data entry forms Conduct gap analysis regularly Educate data providers on requirements Implement systems for data capture automation 3. Data Consistency Measures how uniformly the same data is recorded across the dataset
What good looks like for this metric: Aim for 100% consistency
Ideas to improve this metric Standardise data entry procedures Use consistent formats (e.g., date format) Analyse and resolve discrepancies Provide training on consistency importance Establish a single source of truth 4. Data Timeliness Assesses whether the data is up-to-date and available when needed
What good looks like for this metric: Data should be updated daily or in real-time
Ideas to improve this metric Define clear timelines for data updates Use automated data upload mechanisms Ensure prompt data entry by staff Monitor data update times Provide alerts for stale data 5. Data Accessibility Evaluates the ease with which data can be accessed and utilised by authorized personnel
What good looks like for this metric: 95% of users should be able to access needed data without issue
Ideas to improve this metric Implement role-based access control Ensure systems are user-friendly Provide training on data retrieval methods Use data catalogues for easy search Regularly test access protocols
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1. Training Completion Rate The percentage of staff who have completed the training program on infectious diseases and PPE preparations.
What good looks like for this metric: 90% completion rate
Ideas to improve this metric Create a mandatory training schedule Send regular reminders to complete training Offer incentives for early completion Provide flexible training times Ensure easy access to training materials 2. Post-Training Assessment Scores The average score of staff on assessments conducted after training to evaluate understanding and retention of information.
What good looks like for this metric: 75% average score
Ideas to improve this metric Enhance the clarity of training materials Incorporate interactive learning methods Provide additional resources for self-study Offer review sessions or refresher courses Implement individualized feedback on assessments 3. PPE Usage Compliance The percentage of staff correctly using PPE as per guidelines during drills or assessments.
What good looks like for this metric: 95% compliance
Ideas to improve this metric Conduct regular PPE drills Provide clear PPE usage guidelines Supervise and guide during PPE drills Offer corrective training for non-compliance Use checklists for PPE usage 4. Feedback from Participants The qualitative and quantitative feedback collected from staff about the effectiveness of the training program.
What good looks like for this metric: 4 out of 5 average rating
Ideas to improve this metric Conduct anonymous surveys post-training Hold feedback sessions with experienced trainers Implement a feedback loop to improve training Encourage open communication for suggestions Act on feedback promptly to show responsiveness 5. Incident Reporting Rate The number of infectious disease incidents reported and managed correctly post-training compared to pre-training.
What good looks like for this metric: Decrease by 30% post-training
Ideas to improve this metric Improve ease of incident reporting procedures Encourage a culture of transparency and safety Highlight the importance of prompt reporting Facilitate regular training refresher sessions Analyse incident data to prevent future occurrences
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1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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1. Hand Hygiene Compliance Rate The percentage of times clinical staff wash their hands following recommended guidelines
What good looks like for this metric: 80% compliance rate in healthcare settings
Ideas to improve this metric Implement regular staff training on hand hygiene Install more hand sanitiser dispensers Conduct random audits and provide immediate feedback Use visual cues or posters to remind staff Introduce a reward system for compliance 2. Contamination Incidence Rate The number of contamination events reported per 1,000 patient days
What good looks like for this metric: Less than 2 events per 1,000 patient days
Ideas to improve this metric Conduct thorough root cause analysis for each event Increase frequency of sanitation checks Enhance the usage of personal protective equipment Involve staff in contamination prevention strategies Regularly review and update infection control policies 3. Waste Segregation Accuracy Percentage of waste correctly segregated into appropriate categories
What good looks like for this metric: 95% correct segregation
Ideas to improve this metric Provide clear, colour-coded bins and labelling Train staff on waste segregation procedures Conduct waste audits to assess segregation accuracy Incorporate waste management into annual assessments Implement accountability measures for non-compliance 4. Staff Training Completion Rate Percentage of clinical staff who have completed required hygiene and waste management training
What good looks like for this metric: 100% completion annually
Ideas to improve this metric Schedule mandatory training sessions at convenient times Use online platforms for training flexibility Track and remind staff of training deadlines Encourage peer-to-peer knowledge sharing Provide certificates upon completion to acknowledge achievement 5. Patient Satisfaction Scores Related to Cleanliness Patient feedback scores on cleanliness and hygiene aspects of care
What good looks like for this metric: 4.5 out of 5 in patient satisfaction surveys
Ideas to improve this metric Solicit regular patient feedback and act on suggestions Improve visibility of cleaning efforts Ensure high-touch surfaces are sanitised frequently Engage patients in dialogue about hand hygiene Reward staff for high cleanliness scores
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1. Preventive Maintenance Compliance Ratio of completed scheduled maintenance tasks to the total scheduled maintenance tasks
What good looks like for this metric: 90% compliance rate
Ideas to improve this metric Schedule regular training for maintenance staff Implement a comprehensive CMMS (Computerized Maintenance Management System) Regularly review and update maintenance schedules Assign dedicated staff to monitor maintenance compliance Conduct regular audits to ensure maintenance completion 2. Average Repair Time The average time taken to complete repair tasks from the moment they are reported
What good looks like for this metric: 1-3 days depending on urgency
Ideas to improve this metric Streamline the repair reporting process Ensure availability of necessary repair resources Conduct regular training on efficient repair techniques Assign priority levels to repair requests Utilise a CMMS to track repair times 3. Maintenance Cost Per Square Foot Total maintenance costs divided by the facility's square footage
What good looks like for this metric: $0.50 - $2.00 per square foot annually
Ideas to improve this metric Regularly review and optimise maintenance budgets Implement energy-efficient practices to reduce costs Schedule bulk purchases for discounted rates Reduce overtime by improving workforce scheduling Invest in preventive maintenance to reduce repair costs 4. Equipment Downtime Total number of hours equipment is unavailable for use due to repairs or maintenance
What good looks like for this metric: Less than 5% of total operational time
Ideas to improve this metric Implement a routine equipment inspection schedule Train staff to detect early signs of equipment failure Maintain a spare parts inventory for quick repairs Schedule preventive maintenance during off-peak hours Utilise condition-monitoring technology 5. First-Time Fix Rate Percentage of repairs completed on the first visit or attempt
What good looks like for this metric: Over 70% first-time fix rate
Ideas to improve this metric Ensure technicians are well-trained and qualified Provide detailed guidelines for common repairs Ensure repair kits are complete and readily available Use diagnostics tools to accurately assess problems Regularly update repair documentation
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1. % Compliance with SLA The percentage of time that IT services are delivered within the predefined terms of the service level agreement
What good looks like for this metric: 90-99%
Ideas to improve this metric Increase training for service delivery teams Enhance monitoring and reporting tools Conduct regular SLA reviews and updates Ensure clear communication of SLA terms to all stakeholders Implement more efficient service processes 2. Response Time to Incidents The amount of time taken to respond to IT incidents from the time they are reported
What good looks like for this metric: 30 minutes
Ideas to improve this metric Automate incident alert systems Improve resource allocation during peak times Provide advanced training for incident management Utilise real-time monitoring and dashboards Regularly measure and adjust response strategies 3. Resolution Time to Incidents The amount of time taken to resolve IT incidents from the time they are reported
What good looks like for this metric: 4 hours
Ideas to improve this metric Implement root cause analysis for recurring issues Enhance collaboration across IT teams Use advanced diagnostic and repair tools Schedule regular knowledge sharing sessions Review and optimise workflows for resolution 4. User Satisfaction Rate Percentage of users satisfied with the IT services provided in accordance with the SLA
What good looks like for this metric: 85-90%
Ideas to improve this metric Conduct regular satisfaction surveys Implement feedback loops for continuous improvement Analyse survey data for actionable insights Ensure rapid follow-up to any user complaints Continuously train staff in customer service skills 5. Change Success Rate The percentage of changes to the IT system that are successful and do not result in incidents
What good looks like for this metric: 95%
Ideas to improve this metric Perform rigorous change testing before implementation Develop clear guidelines for change management Ensure thorough documentation of all changes Utilise change advisory boards to approve changes Conduct post-change reviews to identify improvement areas
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Tracking your Compliance Management metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
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