What are It Maintenance metrics? Crafting the perfect It Maintenance metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find It Maintenance metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of It Maintenance metrics and KPIs 1. On-time Arrival Rate Percentage of containers arriving at the port on schedule
What good looks like for this metric: 95%-99%
Ideas to improve this metric Automate scheduling notices Use real-time tracking tools Coordinate with logistics partners Optimise route planning Implement contingency protocols 2. Container Dwell Time Average time containers remain at the terminal before offloading
What good looks like for this metric: 2-3 days
Ideas to improve this metric Upgrade processing systems Streamline customs procedures Enhance coordination with transport Schedule timed offloading Implement penalty charges for delays 3. Container Utilisation Rate Percentage of container space effectively used during transport
What good looks like for this metric: 80%-85%
Ideas to improve this metric Conduct regular audits Implement container sharing Evaluate cargo plans Invest in container optimisation software Train staff on best loading practices 4. Compliance Incidents Number of compliance-related issues reported in container tracking
What good looks like for this metric: 1-2 per quarter
Ideas to improve this metric Conduct regular staff training Update compliance protocols Implement an incident reporting system Review past incidents for trends Foster a culture of transparency 5. System Uptime Percentage of time the Trutrack system is operating without issues
What good looks like for this metric: 99%-99.9%
Ideas to improve this metric Schedule regular system maintenance Use reliable servers Ensure adequate IT support Implement redundancy measures Monitor system performance continuously
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1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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1. Adherence to Design Specifications Measures the extent to which road maintenance work aligns with predefined design specifications
What good looks like for this metric: 90% or above compliance rate
Ideas to improve this metric Conduct regular design specifications training Implement stricter quality control checks Utilise advanced design software tools Ensure clear communication of specifications Collaborate with design experts 2. Quality of Materials Used Assesses the quality of materials used against standard requirements
What good looks like for this metric: 95% or above material quality rating
Ideas to improve this metric Use reputable material suppliers Test materials prior to use Adopt usage of high-grade materials Train staff on material standards Set up a material review board 3. Time to Completion vs Planned Schedule Compares the actual completion time of road maintenance projects to the planned schedule
What good looks like for this metric: Projects completed on or before schedule 80% of the time
Ideas to improve this metric Enhance project planning processes Allocate resources more efficiently Regularly review project timelines Minimise project scope changes Improve coordination among teams 4. Cost Adherence to Budget Tracks the extent to which actual expenditures align with budgeted costs for maintenance projects
What good looks like for this metric: Costs remain within 5% of budget
Ideas to improve this metric Conduct thorough cost estimates Implement stringent cost control measures Regular budget reviews and adjustments Negotiate better rates with suppliers Automate budget tracking and reporting 5. Safety Incident Rate Monitors the frequency of safety incidents occurring during maintenance work
What good looks like for this metric: Less than 1 incident per 1000 work hours
Ideas to improve this metric Strengthen safety training programs Introduce more comprehensive safety protocols Increase frequency of safety audits Encourage reporting of near misses Improve safety equipment and gear
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Tracking your It Maintenance metrics Having a plan is one thing, sticking to it is another.
Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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