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3 examples of Business Support Team metrics and KPIs

What are Business Support Team metrics?

Finding the right Business Support Team metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

Find Business Support Team metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Business Support Team metrics and KPIs

Metrics for Subscription business performance

  • 1. Monthly Recurring Revenue (MRR)

    The total revenue generated from all active subscriptions in a month. Calculated as the sum of all subscription values per month.

    What good looks like for this metric: $10,000 - $500,000 depending on industry

    Ideas to improve this metric
    • Increase the price of your subscription plans
    • Upsell existing customers to higher-tier plans
    • Acquire new subscribers through marketing campaigns
    • Improve product offerings to reduce churn
    • Implement annual or semi-annual billing cycles
  • 2. Customer Lifetime Value (CLTV)

    The total revenue a business can reasonably expect from a single customer account throughout their relationship. Calculated as average revenue per account multiplied by average customer lifespan.

    What good looks like for this metric: $100 - $1,500 depending on industry

    Ideas to improve this metric
    • Enhance customer support to increase retention
    • Develop loyalty programs
    • Segment customers for personalized marketing
    • Offer cross-sell and upsell opportunities
    • Collect and act on customer feedback
  • 3. Customer Churn Rate

    The percentage of customers who cancel their subscriptions over a given period. Calculated as the number of customers who left divided by the total number of customers at the start of the period.

    What good looks like for this metric: 2-8% per month

    Ideas to improve this metric
    • Improve customer onboarding experience
    • Regularly engage with customers through communication channels
    • Offer limited-time promotions to retain wavering customers
    • Analyse reasons for cancellation and address common issues
    • Introduce long-term subscription discounts
  • 4. Average Revenue Per User (ARPU)

    The average amount of money earned from each active user or subscriber. Calculated by dividing total revenue by the number of active users.

    What good looks like for this metric: $10 - $200 per month

    Ideas to improve this metric
    • Encourage customers to upgrade their plans
    • Introduce add-ons and premium features
    • Bundle products and services
    • Improve user experience to enhance perceived value
    • Use targeted pricing strategies
  • 5. Subscriber Growth Rate

    The rate at which new subscribers are acquired over a given period. Calculated as the percentage increase in subscribers from one period to the next.

    What good looks like for this metric: 5-10% per month for growing businesses

    Ideas to improve this metric
    • Invest in digital marketing campaigns
    • Offer referral incentives
    • Enhance presence on social media platforms
    • Partner with influencers or other businesses
    • Continuously optimize your website for conversions

Metrics for Support Youth Entrepreneurship

  • 1. Number of Youths Trained

    The total number of youth participants who have completed the training programme

    What good looks like for this metric: 500 youths annually

    Ideas to improve this metric
    • Increase outreach efforts in low-income areas
    • Partner with local community centres
    • Utilise social media for recruitment
    • Provide online training options
    • Collaborate with schools and universities
  • 2. Business Registration Rate

    Percentage of trained youths who successfully register a business

    What good looks like for this metric: 50% of trained youths

    Ideas to improve this metric
    • Simplify the registration process
    • Guide participants through registration steps
    • Provide incentives for registration
    • Host workshops on business planning
    • Establish partnerships with registration bodies
  • 3. Employment Opportunities Created

    Number of new jobs generated as a result of the startups

    What good looks like for this metric: 2 new jobs per startup

    Ideas to improve this metric
    • Encourage scalable business models
    • Provide mentorship for business growth
    • Facilitate networking events
    • Support access to funding opportunities
    • Promote collaboration among startups
  • 4. Business Sustainability Rate

    Percentage of businesses still operational after their first year

    What good looks like for this metric: 70% sustainability rate

    Ideas to improve this metric
    • Offer follow-up coaching sessions
    • Provide financial management workshops
    • Connect with local business networks
    • Regularly assess and adapt business strategies
    • Encourage continuous learning and innovation
  • 5. Funding Secured by Startups

    Amount of financial support secured by startups through grants, loans, or investments

    What good looks like for this metric: $10,000 per startup

    Ideas to improve this metric
    • Assist in grant application processes
    • Create pitch training sessions
    • Connect startups with potential investors
    • Host startup demo days
    • Guide on developing detailed business plans

Metrics for Youth Entrepreneurship Training

  • 1. Number of Businesses Registered

    Tracks the total number of businesses registered by participants post-training

    What good looks like for this metric: 50% of participants registering businesses

    Ideas to improve this metric
    • Increase networking opportunities with successful entrepreneurs
    • Offer mentorship programs beyond the training period
    • Provide step-by-step guidance on the registration process
    • Facilitate access to legal support for business registration
    • Encourage business idea validation workshops
  • 2. Participant Engagement Rate

    Measures the level of active participation by youths during and after the training sessions

    What good looks like for this metric: 80% active participant engagement

    Ideas to improve this metric
    • Incorporate interactive and hands-on activities
    • Offer incentives for active participation
    • Use feedback forms to tailor content to participants' needs
    • Include real-world case studies and success stories
    • Assign project-based tasks that encourage teamwork
  • 3. Business Sustainability Rate

    Assesses the percentage of businesses still operational 12 months post-registration

    What good looks like for this metric: 60% business sustainability rate after one year

    Ideas to improve this metric
    • Provide ongoing business support services
    • Help secure initial funding and investment
    • Conduct regular follow-ups and check-ins
    • Encourage the development of a solid business plan
    • Organise financial literacy and management workshops
  • 4. Increase in Household Income

    Monitors the change in average household income for participants after starting their businesses

    What good looks like for this metric: 20% increase in household income

    Ideas to improve this metric
    • Offer additional training on income-generating strategies
    • Facilitate access to high-demand market sectors
    • Encourage diversification of income streams
    • Promote collaboration and partnerships for larger contracts
    • Guide in effective cost management and budgeting
  • 5. Job Creation Rate

    Measures the average number of jobs created by participant businesses within six months of operation

    What good looks like for this metric: 2 jobs created per business

    Ideas to improve this metric
    • Support business expansion opportunities
    • Encourage hiring from local communities
    • Provide training on effective employee management
    • Facilitate networking with potential partners and clients
    • Organise workshops on scaling operations

Tracking your Business Support Team metrics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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