What are Mentor metrics? Finding the right Mentor metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
Find Mentor metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Mentor metrics and KPIs 1. Average Response Time The average time it takes for support staff to respond to student queries
What good looks like for this metric: 24 hours or less
Ideas to improve this metric Implement automated responses for common queries Provide additional training sessions for support staff Utilise CRM software to track response times Set goals for individual team members Analyse and optimise workflow processes 2. Student Feedback Quality Score The average rating of feedback provided by mentors as rated by students
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Provide training on giving effective feedback Develop a standard feedback template Review and discuss feedback in team meetings Gather feedback from students on mentor performance Conduct regular mentor evaluations 3. First Contact Resolution Rate Percentage of support queries resolved during the first interaction with support staff
What good looks like for this metric: 70% or higher
Ideas to improve this metric Conduct root cause analysis on frequently unresolved topics Empower staff to make decisions without escalation Improve access to solution resources Develop a comprehensive FAQ section Increasing collaboration with mentors for complex issues 4. Mentor Availability Measures the average time mentors are available to provide feedback during scheduled office hours
What good looks like for this metric: 85% of scheduled hours
Ideas to improve this metric Optimise scheduling to align with student needs Provide incentives for maintaining high availability Introduce flexible working hours for mentors Utilise technology to aid remote mentoring sessions Increase cross-training for coverage 5. Net Promoter Score (NPS) A measure of student loyalty and satisfaction based on their likelihood to recommend the training to others
What good looks like for this metric: 70 or above
Ideas to improve this metric Regularly survey students for feedback Improve mentor-student engagement Enhance curriculum based on student feedback Ensure a seamless onboarding process Create a supportive community for student interaction
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1. Number of Businesses Registered Tracks the total number of businesses registered by participants post-training
What good looks like for this metric: 50% of participants registering businesses
Ideas to improve this metric Increase networking opportunities with successful entrepreneurs Offer mentorship programs beyond the training period Provide step-by-step guidance on the registration process Facilitate access to legal support for business registration Encourage business idea validation workshops 2. Participant Engagement Rate Measures the level of active participation by youths during and after the training sessions
What good looks like for this metric: 80% active participant engagement
Ideas to improve this metric Incorporate interactive and hands-on activities Offer incentives for active participation Use feedback forms to tailor content to participants' needs Include real-world case studies and success stories Assign project-based tasks that encourage teamwork 3. Business Sustainability Rate Assesses the percentage of businesses still operational 12 months post-registration
What good looks like for this metric: 60% business sustainability rate after one year
Ideas to improve this metric Provide ongoing business support services Help secure initial funding and investment Conduct regular follow-ups and check-ins Encourage the development of a solid business plan Organise financial literacy and management workshops 4. Increase in Household Income Monitors the change in average household income for participants after starting their businesses
What good looks like for this metric: 20% increase in household income
Ideas to improve this metric Offer additional training on income-generating strategies Facilitate access to high-demand market sectors Encourage diversification of income streams Promote collaboration and partnerships for larger contracts Guide in effective cost management and budgeting 5. Job Creation Rate Measures the average number of jobs created by participant businesses within six months of operation
What good looks like for this metric: 2 jobs created per business
Ideas to improve this metric Support business expansion opportunities Encourage hiring from local communities Provide training on effective employee management Facilitate networking with potential partners and clients Organise workshops on scaling operations
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1. Number of Youths Trained The total number of youth participants who have completed the training programme
What good looks like for this metric: 500 youths annually
Ideas to improve this metric Increase outreach efforts in low-income areas Partner with local community centres Utilise social media for recruitment Provide online training options Collaborate with schools and universities 2. Business Registration Rate Percentage of trained youths who successfully register a business
What good looks like for this metric: 50% of trained youths
Ideas to improve this metric Simplify the registration process Guide participants through registration steps Provide incentives for registration Host workshops on business planning Establish partnerships with registration bodies 3. Employment Opportunities Created Number of new jobs generated as a result of the startups
What good looks like for this metric: 2 new jobs per startup
Ideas to improve this metric Encourage scalable business models Provide mentorship for business growth Facilitate networking events Support access to funding opportunities Promote collaboration among startups 4. Business Sustainability Rate Percentage of businesses still operational after their first year
What good looks like for this metric: 70% sustainability rate
Ideas to improve this metric Offer follow-up coaching sessions Provide financial management workshops Connect with local business networks Regularly assess and adapt business strategies Encourage continuous learning and innovation 5. Funding Secured by Startups Amount of financial support secured by startups through grants, loans, or investments
What good looks like for this metric: $10,000 per startup
Ideas to improve this metric Assist in grant application processes Create pitch training sessions Connect startups with potential investors Host startup demo days Guide on developing detailed business plans
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Tracking your Mentor metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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