What are Communication Team metrics? Finding the right Communication Team metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
Find Communication Team metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Communication Team metrics and KPIs 1. Investor Meeting Attendance Rate The percentage of investors who attend scheduled meetings out of the total invited
What good looks like for this metric: 70-80%
Ideas to improve this metric Increase meeting reminders and follow-ups Offer multiple time slots to accommodate different time zones Incorporate engaging presentation materials Provide clear and concise meeting agendas Utilise feedback to improve future meetings 2. Post-Meeting Investor Follow-Up Rate The percentage of investors who engage in follow-up communication after a meeting
What good looks like for this metric: 50-60%
Ideas to improve this metric Personalise follow-up emails Highlight key takeaways from meetings Offer additional data or insights discussed in meetings Address any investor queries promptly Schedule subsequent touchpoints in advance 3. Investor Email Open Rate The percentage of investor-targeted emails that are opened by recipients
What good looks like for this metric: 15-25%
Ideas to improve this metric Craft compelling subject lines Send emails at optimal times Segment audience to target messaging Reduce email frequency to avoid saturation Ensure emails are mobile-friendly 4. Investor Engagement Index A composite score determining the overall engagement level based on various interactions
What good looks like for this metric: 60-75
Ideas to improve this metric Foster personal relationships Enhance content relevancy Regularly update investors on progress Invite feedback and suggestions Utilise investor-exclusive updates 5. Investor Response Time The average time taken by investors to respond to a communication
What good looks like for this metric: 24-48 hours
Ideas to improve this metric Implement a clearer call-to-action Utilise CRM tools to track and enhance interactions Ensure prompt internal communication for quick responses Provide immediate value in communications Follow up on non-respondents
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1. Participation Rate The percentage of parents attending planned meetings, workshops, or events compared to the total number of parents invited
What good looks like for this metric: 35-50%
Ideas to improve this metric Schedule events at convenient times Offer virtual attendance options Send personalised invitations Provide child care during events Incentivise attendance with rewards 2. Volunteer Hours The total number of hours contributed by parents in various volunteering activities within the program
What good looks like for this metric: 5-10 hours per parent per month
Ideas to improve this metric Create diverse volunteering opportunities Communicate the impact of volunteering Make signing up easy and accessible Recognise and appreciate contributions Provide training and support for volunteers 3. Communication Interaction Rate The rate of responses and interactions from parents on communication platforms such as emails, newsletters, or messaging apps
What good looks like for this metric: 30-45%
Ideas to improve this metric Use multiple communication platforms Ensure content is engaging and informative Survey parents for preferred contact methods Set regular communication schedules Personalise messages for targeted engagement 4. Feedback Submission Rate The percentage of parents providing feedback on the program, either through surveys or direct comments
What good looks like for this metric: 40-60%
Ideas to improve this metric Simplify the feedback process Make feedback anonymous if preferred Act on received feedback visibly Highlight feedback-led program changes Offer multiple feedback channels 5. Programme Satisfaction Score Average rating given by parents regarding their satisfaction with the educational program on a scale from 1 to 5
What good looks like for this metric: 4 out of 5
Ideas to improve this metric Regularly assess program relevance and quality Engage parents in curriculum decisions Facilitate parental discussion groups Offer resources for home education support Conduct regular satisfaction surveys
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1. Engagement Rate The ratio of interactions (likes, comments, shares) to total views or followers, usually expressed as a percentage
What good looks like for this metric: 1% to 5%
Ideas to improve this metric Create engaging content Ask questions in posts Use interactive features like polls Respond to comments promptly Collaborate with influencers 2. Reach The number of unique users who have seen your content
What good looks like for this metric: Depends on total followers
Ideas to improve this metric Post at optimal times Utilise hashtags effectively Promote posts Share content across platforms Utilise user-generated content 3. Likes The total number of likes on a post, indicating initial interest
What good looks like for this metric: Varies by platform and followers
Ideas to improve this metric Create visually appealing content Use compelling captions Encourage followers to like Engage regularly with followers Utilise relevant hashtags 4. Comments The number of comments a post receives, indicating deep engagement
What good looks like for this metric: Higher than 0.1% of views
Ideas to improve this metric Ask open-ended questions Host Q&A sessions Respond to comments quickly Encourage feedback Organise contests 5. Follower Growth Rate The rate at which new followers are gained, usually calculated monthly or weekly
What good looks like for this metric: 1% to 3% per month
Ideas to improve this metric Highlight your page to new audiences Consistently post quality content Engage with similar accounts Host giveaways Use Instagram stories
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1. Number of Contractor Visits Total number of visits made by the TSM to contractors within a specific period
What good looks like for this metric: 50 visits per month
Ideas to improve this metric Increase the frequency of visits Use scheduling tools for better time management Prioritise contractors based on business volume Combine visits with other nearby meetings Set specific visit targets for each TSM 2. Contractor Visit Satisfaction Rate Percentage of contractors satisfied with the visits as reported in follow-up surveys
What good looks like for this metric: 85% satisfaction rate
Ideas to improve this metric Provide training for TSM on communication skills Tailor visits to contractor needs Gather feedback after each visit Address contractor feedback promptly Offer incentives for high satisfaction ratings 3. Average Duration of Visit The average time TSM spends on each contractor visit
What good looks like for this metric: 30 minutes per visit
Ideas to improve this metric Plan visits with a standardized agenda Identify time-wasting activities Streamline in-visit processes Utilise technology for efficient information access during visits Review and revise the visit process regularly 4. Cost per Visit The total cost incurred for a TSM's visit divided by the number of visits
What good looks like for this metric: $100 per visit
Ideas to improve this metric Optimize travel routes to reduce expenses Use digital communication when possible Monitor expense reports regularly Negotiate travel rates with vendors Set travel budgets for TSMs 5. Contractor Conversion Rate Percentage of contractors converted to clients or partners after TSM visits
What good looks like for this metric: 10% conversion rate
Ideas to improve this metric Follow-up promptly after visits Provide special offers for new contractors Analyse visit data to identify effective strategies Refine sales pitch based on feedback Conduct role-play sessions to improve conversion skills
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1. Response Time The amount of time taken from outbreak identification to protocol implementation
What good looks like for this metric: Less than 1 hour
Ideas to improve this metric Train staff on rapid response procedures Implement automated alert systems Conduct regular response drills Review past response case studies Utilise communication technology effectively 2. Adherence Rate The percentage of staff following the outbreak protocols accurately
What good looks like for this metric: 85% adherence
Ideas to improve this metric Provide regular training sessions Develop clear and easy-to-understand protocols Conduct routine compliance audits Offer incentives for adherence Provide feedback from compliance checks 3. Containment Success Rate The percentage of outbreaks contained within the designated area
What good looks like for this metric: 95% containment
Ideas to improve this metric Enhance perimeter control measures Implement quick isolation protocols Improve incident tracking systems Regularly evaluate containment strategies Collaborate with local health authorities 4. Communication Effectiveness The clarity and timeliness of information shared with stakeholders
What good looks like for this metric: 90% satisfaction in communication
Ideas to improve this metric Develop a comprehensive communication plan Utilise multi-channel dissemination Regularly update stakeholders with accurate data Hold communication training workshops Solicit feedback to improve communication strategies 5. Resource Allocation Efficiency The optimal use of resources in dealing with outbreak situations
What good looks like for this metric: 80% resource optimisation
Ideas to improve this metric Conduct resource utilisation reviews Implement resource management software Prioritise essential resource allocation Train staff on efficient resource use Evaluate and adjust resource distribution regularly
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1. Conversion Rate The percentage of patients called who enroll in the CCM program
What good looks like for this metric: 20-30%
Ideas to improve this metric Provide detailed information about CCM benefits Offer flexible enrollment options Follow up with hesitant patients Highlight positive testimonials Simplify the enrollment process 2. Call Volume The total number of calls made to potential CCM patients
What good looks like for this metric: 1000 calls per week
Ideas to improve this metric Increase the size of the call team Use automated dialers Extend calling hours Prioritise high-potential leads Track call completion rates 3. Call to Conversion Time The average time taken from the first call to patient enrollment in the program
What good looks like for this metric: 1-2 weeks
Ideas to improve this metric Streamline follow-up processes Clarify onboarding steps during calls Offer quick response channels Maintain communication through multiple formats Address patient queries swiftly 4. Patient Satisfaction Score Patient-reported happiness with the call and enrollment process
What good looks like for this metric: 80% satisfaction
Ideas to improve this metric Conduct surveys post-enrollment Gather feedback on call quality Enhance training for callers Resolve queries efficiently Personalise communication 5. Retention after Enrollment The percentage of patients remaining in the CCM program after a set period
What good looks like for this metric: 60-70% after 6 months
Ideas to improve this metric Implement engagement strategies Monitor patient progress regularly Provide value-added services Build strong relationships Continually assess patient needs
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1. Employee Engagement Score Measures employees' emotional commitment and involvement in the organisation, typically gathered through surveys.
What good looks like for this metric: 65-85%
Ideas to improve this metric Foster open communication Encourage employee feedback Provide development opportunities Recognise and reward achievements Enhance workplace culture 2. Feedback Response Rate Percentage of feedback requests that receive responses from team members.
What good looks like for this metric: 50-70%
Ideas to improve this metric Simplify the feedback process Offer anonymous feedback options Respond promptly to feedback Create a culture of feedback Encourage constructive feedback 3. Team Collaboration Index Evaluates the effectiveness and frequency of teamwork within the organisation.
What good looks like for this metric: 70-80%
Ideas to improve this metric Organise team-building activities Introduce collaborative tools Promote cross-departmental projects Recognise collaborative achievements Provide collaboration training 4. Communication Effectiveness Assess how clearly and efficiently leaders convey information to their teams.
What good looks like for this metric: 60-75%
Ideas to improve this metric Conduct regular communication workshops Solicit feedback on communication styles Use varied communication channels Simplify complex information Practise empathetic listening 5. Leadership Confidence Index A self-assessed score that measures a leader's confidence level in their capabilities.
What good looks like for this metric: 7-9 out of 10
Ideas to improve this metric Attend leadership development programmes Seek mentorship opportunities Engage in public speaking exercises Reflect on past successes Adopt a growth mindset
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1. Operational Efficiency Rate Measures the efficiency of operational processes by comparing actual output with a standard or expected output.
What good looks like for this metric: 85% - 90%
Ideas to improve this metric Streamline workflow processes Implement regular staff training sessions Use data analytics to identify bottlenecks Introduce automation where applicable Conduct regular equipment maintenance 2. Budget Variance Tracks the difference between budgeted and actual expenditures to manage financial performance.
What good looks like for this metric: Within 5% of the budget
Ideas to improve this metric Regularly review financial statements Implement cost control measures Improve supplier negotiation strategies Establish a budget tracking system Engage in long-term financial planning 3. Return on Investment (ROI) Calculates the profitability of investment activities by comparing net returns to costs.
What good looks like for this metric: 10% - 15%
Ideas to improve this metric Evaluate new investment opportunities Enhance sales and marketing strategies Reduce operational costs Invest in higher-quality equipment Explore partnerships and collaborations 4. Employee Productivity Assesses the output of employees relative to input, aiming to maximize workforce effectiveness.
What good looks like for this metric: 100 units per employee per hour
Ideas to improve this metric Provide ongoing skills development Implement performance incentives Foster a positive workplace culture Optimize task assignments Use technology to facilitate tasks 5. Customer Satisfaction Score Evaluates customer satisfaction through feedback and rating systems after service or product delivery.
What good looks like for this metric: 85% - 90%
Ideas to improve this metric Enhance customer service training Regularly survey customer feedback Promptly address customer complaints Improve product quality and service delivery Build personalised customer relationships
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1. Daily Call Logs The number of calls made or received in a day logged for performance assessment
What good looks like for this metric: 100 calls per day
Ideas to improve this metric Set daily or hourly call targets Use scheduling tools to manage call times Incorporate script templates to shorten call times Develop listening skills to enhance understanding Regularly review call outcomes for feedback 2. LinkedIn Reach Outs The number of professional connections and messages sent over LinkedIn to potential clients or partners
What good looks like for this metric: 20 reach outs per day
Ideas to improve this metric Create personalised messages for each connection Leverage mutual connections for introductions Join relevant LinkedIn groups for expanded reach Post relevant content regularly to increase visibility Set aside dedicated time each day for LinkedIn activities 3. Cost Effectiveness The ratio of incentives offered to overall recruit expenses to ensure cost efficiency
What good looks like for this metric: Incentives below 30% of overall costs
Ideas to improve this metric Review and adjust incentive plans regularly Seek alternatives like recognition programs instead of financial incentives Analyse cost-benefit of current incentive structures Negotiate better terms with vendors or service providers Implement performance-based incentives 4. Task Completion The percentage of tasks completed on time, indicating productivity
What good looks like for this metric: 95% task completion rate
Ideas to improve this metric Prioritise tasks using a ranking system Break larger tasks into smaller, manageable steps Utilise project management tools to track progress Set tight deadlines and adhere to them Delegate tasks where possible to ensure efficiency 5. Onboarded Recruits The number of new hires successfully onboarded within a specified time frame
What good looks like for this metric: 5 new recruits onboarded per month
Ideas to improve this metric Streamline onboarding documentation processes Provide detailed training sessions for recruits Ensure all team members are prepared to support new hires Offer feedback sessions to address recruit difficulties Regularly update onboarding procedures
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1. Mean Time to Resolve (MTTR) Average time taken to resolve major incidents, calculated from the time the incident is reported until it is fully resolved
What good looks like for this metric: 2-4 hours
Ideas to improve this metric Implement automated incident response tools Conduct regular training for incident response teams Refine incident categorisation and prioritisation processes Establish a dedicated major incident team Analyse past incidents to identify improvement areas 2. Major Incident Recurrence Rate Percentage of major incidents that recur within a specific timeframe after resolution
What good looks like for this metric: Below 5%
Ideas to improve this metric Conduct thorough root cause analysis Implement permanent fixes rather than temporary solutions Regularly review and update the incident management process Enhance collaboration between incident and problem management teams Utilise knowledge management to share solutions and prevent recurrence 3. Incident Resolution Quality Quality of incident resolution measured through stakeholder feedback and post-incident reviews
What good looks like for this metric: Above 90% positive feedback
Ideas to improve this metric Develop a clear incident resolution checklist Provide additional training on customer service skills Standardise post-incident review processes Gather and act on stakeholder feedback Implement continuous improvement initiatives 4. Stakeholder Communication Effectiveness Effectiveness of communication with stakeholders during major incidents, measured through feedback and surveys
What good looks like for this metric: Above 80% satisfaction
Ideas to improve this metric Establish a communication plan template Utilise multiple communication channels Train staff in effective communication techniques Regularly update stakeholders during incidents Review and refine communication strategies based on feedback 5. Incident Detection Time Time taken to detect incidents from the moment they occur to the moment they are identified
What good looks like for this metric: Within 10 minutes
Ideas to improve this metric Implement advanced monitoring and alerting systems Conduct regular audits of detection tools and processes Improve correlation of events and patterns Train staff to recognise potential incidents quickly Increase the frequency of system health checks
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Tracking your Communication Team metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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