What are Stakeholder metrics? Crafting the perfect Stakeholder metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Stakeholder metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Stakeholder metrics and KPIs 1. Mean Time to Resolve (MTTR) Average time taken to resolve major incidents, calculated from the time the incident is reported until it is fully resolved
What good looks like for this metric: 2-4 hours
Ideas to improve this metric Implement automated incident response tools Conduct regular training for incident response teams Refine incident categorisation and prioritisation processes Establish a dedicated major incident team Analyse past incidents to identify improvement areas 2. Major Incident Recurrence Rate Percentage of major incidents that recur within a specific timeframe after resolution
What good looks like for this metric: Below 5%
Ideas to improve this metric Conduct thorough root cause analysis Implement permanent fixes rather than temporary solutions Regularly review and update the incident management process Enhance collaboration between incident and problem management teams Utilise knowledge management to share solutions and prevent recurrence 3. Incident Resolution Quality Quality of incident resolution measured through stakeholder feedback and post-incident reviews
What good looks like for this metric: Above 90% positive feedback
Ideas to improve this metric Develop a clear incident resolution checklist Provide additional training on customer service skills Standardise post-incident review processes Gather and act on stakeholder feedback Implement continuous improvement initiatives 4. Stakeholder Communication Effectiveness Effectiveness of communication with stakeholders during major incidents, measured through feedback and surveys
What good looks like for this metric: Above 80% satisfaction
Ideas to improve this metric Establish a communication plan template Utilise multiple communication channels Train staff in effective communication techniques Regularly update stakeholders during incidents Review and refine communication strategies based on feedback 5. Incident Detection Time Time taken to detect incidents from the moment they occur to the moment they are identified
What good looks like for this metric: Within 10 minutes
Ideas to improve this metric Implement advanced monitoring and alerting systems Conduct regular audits of detection tools and processes Improve correlation of events and patterns Train staff to recognise potential incidents quickly Increase the frequency of system health checks
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1. Internal Audit Coverage Ratio Percentage of total auditable areas covered by the internal audit within a time period
What good looks like for this metric: 75% to 90%
Ideas to improve this metric Enhance audit planning processes Ensure resource allocation aligns with plan Prioritise high-risk areas Leverage data analytics for audits Review audit charter regularly 2. Stakeholder Engagement Index Measures the level and quality of engagement with stakeholders in governance processes
What good looks like for this metric: Above 70%
Ideas to improve this metric Develop clear communication strategies Facilitate regular stakeholder meetings Solicit feedback through surveys Enhance transparency in operations Implement participatory decision-making 3. Compliance Rate Rate at which the organisation adheres to applicable laws, regulations, and internal guidelines
What good looks like for this metric: 90% to 100%
Ideas to improve this metric Conduct regular compliance training Implement compliance monitoring systems Establish clear compliance procedures Perform regular compliance audits Foster a compliance-focused culture 4. Audit Recommendations Implementation Rate Percentage of internal audit recommendations successfully implemented
What good looks like for this metric: 85% to 95%
Ideas to improve this metric Establish clear follow-up processes Assign accountability for action plans Monitor progress of implementation Provide training for recommendation execution Regularly review status with management 5. Public Feedback Score Measures satisfaction and engagement level of public stakeholders with governance initiatives
What good looks like for this metric: Above 75%
Ideas to improve this metric Conduct community opinion surveys Increase transparency of governance actions Provide platforms for public input Initiate public information campaigns Regularly publish outcomes of governance decisions
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1. Delivery Time Reduction Measures the reduction in delivery time from point of origin to destination, indicating efficiency improvements
What good looks like for this metric: 1-2 days reduction
Ideas to improve this metric Implement predictive analytics for route optimization Use real-time tracking and monitoring systems Enhance communication between stakeholders Adopt automated warehouse systems Regularly review and refine processes 2. Sustainability Index Evaluates the environmental, social, and economic sustainability of logistics operations
What good looks like for this metric: Score of 70-80 out of 100
Ideas to improve this metric Switch to electric or hybrid vehicles Promote sustainable sourcing and suppliers Implement waste reduction initiatives Conduct regular sustainability audits Educate stakeholders on sustainable practices 3. Cost Efficiency Compares the total logistics cost savings relative to the performance improvements achieved
What good looks like for this metric: 10-15% cost reduction
Ideas to improve this metric Negotiate better rates with carriers Invest in technology that reduces manual errors Optimize warehouse space and processes Scale operations to benefit from economies of scale Develop partnerships for cost-sharing 4. Customer Satisfaction Score Assesses customer satisfaction with logistics services, gauging overall experience
What good looks like for this metric: 80-90% satisfaction rate
Ideas to improve this metric Regular surveys and feedback collection Personalize customer interactions Resolve issues promptly and effectively Enhance transparency and visibility of logistics processes Continuously update customers on delivery status 5. Operational Efficiency Evaluates the ratio of output produced to the inputs used, reflecting process efficiency improvements
What good looks like for this metric: Increase of 15-20%
Ideas to improve this metric Streamline standard operating procedures Use data analytics for decision making Train employees in lean techniques Automate repetitive tasks Conduct regular performance evaluations
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Tracking your Stakeholder metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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