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15 examples of Manager metrics and KPIs

What are Manager metrics?

Crafting the perfect Manager metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

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Examples of Manager metrics and KPIs

Metrics for Product Management Success

  • 1. Customer Satisfaction (CSAT)

    Measures customer satisfaction based on their experience with the product, typically through surveys

    What good looks like for this metric: 75%-85%

    Ideas to improve this metric
    • Improve customer support
    • Enhance product features
    • Implement user feedback promptly
    • Conduct regular user experience reviews
    • Offer personalised customer interactions
  • 2. Net Promoter Score (NPS)

    Measures customer loyalty by asking how likely they are to recommend the product to others

    What good looks like for this metric: 30-50

    Ideas to improve this metric
    • Implement user-friendly design
    • Enhance product reliability
    • Offer proactive customer support
    • Regularly update and improve the product
    • Conduct customer satisfaction surveys
  • 3. Monthly Active Users (MAU)

    Tracks the number of unique users engaging with the product within a month

    What good looks like for this metric: Varies by industry

    Ideas to improve this metric
    • Increase marketing efforts
    • Enhance user engagement features
    • Regularly update content
    • Simplify onboarding process
    • Offer promotions or incentives
  • 4. Customer Retention Rate

    Measures the percentage of customers who continue using the product over a specific period

    What good looks like for this metric: 80%-90%

    Ideas to improve this metric
    • Improve customer service
    • Enhance product quality
    • Analyse and address churn reasons
    • Regularly engage with customers
    • Offer loyalty programmes
  • 5. Average Revenue Per User (ARPU)

    Calculates the average income generated per user, typically on a monthly or annual basis

    What good looks like for this metric: Varies by industry

    Ideas to improve this metric
    • Upsell premium features
    • Introduce new pricing models
    • Increase user engagement
    • Expand user base
    • Conduct pricing analysis

Metrics for Manager Behavioural Change Impact

  • 1. Employee Engagement Score

    Measures the level of engagement employees feel at work, often assessed via surveys

    What good looks like for this metric: Typical benchmark values range from 60-80%

    Ideas to improve this metric
    • Conduct regular team feedback sessions
    • Implement open-door policy for discussions
    • Encourage team collaboration in decision-making
    • Recognise team contributions publicly
    • Provide professional development opportunities
  • 2. Team Collaboration Index

    Assesses the frequency and quality of collaboration among team members

    What good looks like for this metric: Benchmark values depend on industry; however, 70-85% is typical

    Ideas to improve this metric
    • Foster team-building activities
    • Utilise collaboration tools for projects
    • Clarify team roles and responsibilities
    • Incentivise collaborative successes
    • Monitor and reward team achievements
  • 3. Employee Satisfaction Score

    Evaluates overall employee satisfaction with the management and working conditions

    What good looks like for this metric: A typical satisfaction score ranges from 65-85%

    Ideas to improve this metric
    • Conduct satisfaction surveys regularly
    • Address individual concerns promptly
    • Provide transparent company updates
    • Enhance workplace facilities
    • Offer flexible working arrangements
  • 4. Turnover Rate

    Measures the rate at which employees leave the organisation

    What good looks like for this metric: Average turnover rates are between 10-20% annually

    Ideas to improve this metric
    • Promote career advancement internally
    • Enhance employee reward programmes
    • Offer competitive salary and benefits
    • Encourage work-life balance
    • Conduct exit interviews for insights
  • 5. 360-Degree Feedback Ratings

    Aggregates reviews provided by peers, subordinates, and managers on an employee's performance

    What good looks like for this metric: Ratings usually range from 3.5 to 4.5 out of 5

    Ideas to improve this metric
    • Train managers in giving constructive feedback
    • Implement regular 360-degree feedback sessions
    • Address feedback results in performance reviews
    • Encourage honest and open communication
    • Use feedback to guide personal development plans

Metrics for Social Media Adverb Marketing

  • 1. Engagement Rate

    Percentage of interactions (likes, comments, shares) a post receives relative to the total audience reached

    What good looks like for this metric: 1% - 5%

    Ideas to improve this metric
    • Post during peak audience times
    • Utilise engaging call-to-actions
    • Encourage user-generated content
    • Access analytics to determine audience preferences
    • Enhance visual appeal with quality images or videos
  • 2. Reach

    Total number of unique users who have seen your content

    What good looks like for this metric: 10% - 20% of followers

    Ideas to improve this metric
    • Collaborate with influencers
    • Use targeted hashtags
    • Deploy social media ads
    • Engage with similar profiles
    • Share content regularly and consistently
  • 3. Click-Through Rate (CTR)

    Percentage of users who click on a link in your post compared to the total users who saw the post

    What good looks like for this metric: 0.5% - 3%

    Ideas to improve this metric
    • Craft compelling headlines
    • Ensure ad verb positioning is clear
    • Use crisp and engaging thumbnails
    • Incorporate strong call-to-actions
    • Simplify the post to focus on the link
  • 4. Conversion Rate

    Percentage of users who take a desired action, such as signing up or purchasing, after clicking through

    What good looks like for this metric: 2% - 5%

    Ideas to improve this metric
    • Streamline landing page design
    • Add testimonials for credibility
    • Offer introductory discounts
    • Conduct A/B testing on adverbs used
    • Facilitate ease of navigation
  • 5. Social Share of Voice

    Percentage of total social media mentions about your brand relative to your competitors

    What good looks like for this metric: 30% - 50% depending on competition

    Ideas to improve this metric
    • Actively monitor social conversations
    • Engage with audience comments
    • Foster community around your brand
    • Address negative feedback promptly
    • Publicize success stories and case studies

Metrics for Sales and CSAT Targets

  • 1. Sales Revenue

    Total income generated from sales of courses, measured in USD

    What good looks like for this metric: $50,000 per month

    Ideas to improve this metric
    • Enhance course offerings
    • Run targeted advertising campaigns
    • Offer early-bird discounts
    • Upsell related courses
    • Optimise pricing strategy
  • 2. Customer Satisfaction Score (CSAT)

    Measures the level of satisfaction of customers, usually rated on a scale of 1-5

    What good looks like for this metric: 4.0 out of 5

    Ideas to improve this metric
    • Provide excellent customer support
    • Gather and act on customer feedback
    • Offer personalised learning paths
    • Improve user interface and experience
    • Ensure course content is high quality
  • 3. Learner Engagement Rate

    Percentage of learners actively participating in the course, calculated by dividing active participants by total enrolled

    What good looks like for this metric: 60%

    Ideas to improve this metric
    • Introduce interactive elements
    • Provide regular updates and new content
    • Encourage group discussions
    • Use gamification techniques
    • Send regular reminders and follow-ups
  • 4. Course Completion Rate

    Percentage of learners who complete the course, calculated by dividing the number of completions by the total number enrolled

    What good looks like for this metric: 70%

    Ideas to improve this metric
    • Design shorter, more manageable modules
    • Set clear expectations and goals
    • Offer incentives for completion
    • Provide support resources
    • Implement progress tracking
  • 5. Knowledge Retention Rate

    Measures how much information learners retain over time, assessed through follow-up tests

    What good looks like for this metric: 75%

    Ideas to improve this metric
    • Use varied teaching methods
    • Incorporate spaced repetition
    • Provide summary notes
    • Offer periodic refreshers
    • Encourage practical application of knowledge

Metrics for Affiliate Marketing Programs

  • 1. Conversion Rate

    The percentage of visitors who complete a desired action (e.g., making a purchase) through affiliate links.

    What good looks like for this metric: 1% - 5%

    Ideas to improve this metric
    • Optimise landing pages
    • Provide relevant promotional material to affiliates
    • Test different call-to-actions
    • Offer incentives for higher conversions
    • Reduce the number of steps to purchase
  • 2. Average Order Value (AOV)

    The average amount spent by customers per order through affiliate links.

    What good looks like for this metric: $50 - $100

    Ideas to improve this metric
    • Upsell related products
    • Create product bundles
    • Offer free shipping at a certain threshold
    • Run limited-time promotions
    • Suggest personalised recommendations
  • 3. Click-Through Rate (CTR)

    The percentage of clicks on affiliate links out of the total number of impressions.

    What good looks like for this metric: 2% - 3%

    Ideas to improve this metric
    • Enhance the design of affiliate banners
    • Use compelling copy
    • Place links in high-visibility areas
    • Test different link formats
    • Foster affiliate engagement
  • 4. Return on Investment (ROI)

    The overall profitability of the affiliate marketing program, calculated as (Revenue - Cost) / Cost.

    What good looks like for this metric: 200% - 300%

    Ideas to improve this metric
    • Identify high-performing affiliates
    • Negotiate better terms with affiliates
    • Cut down on ineffective partnerships
    • Invest in high-converting channels
    • Monitor affiliate activities to prevent fraud
  • 5. Number of Active Affiliates

    The total number of affiliates who are actively promoting and generating traffic for your offerings.

    What good looks like for this metric: 100 - 200

    Ideas to improve this metric
    • Regularly recruit new affiliates
    • Provide ongoing training and resources
    • Offer competitive commission rates
    • Develop strong relationships with top affiliates
    • Host motivational contests and challenges

Metrics for Visual Merchandising for BONIA

  • 1. Foot Traffic Volume

    Measures the number of visitors in a store within a given time frame

    What good looks like for this metric: 500-1000 visitors per day

    Ideas to improve this metric
    • Enhance window display to attract more passersby
    • Use in-store signage to guide and influence customer paths
    • Increase advertising efforts during peak shopping seasons
    • Organise in-store events to drive more traffic
    • Ensure store exterior is clean and welcoming
  • 2. Conversion Rate

    Percentage of store visitors who make a purchase

    What good looks like for this metric: 20-40%

    Ideas to improve this metric
    • Train staff to engage and assist customers effectively
    • Optimise product placements based on shopping patterns
    • Ensure easy navigation and accessibility within the store
    • Offer promotions or limited-time discounts
    • Improve checkout experience to reduce wait times
  • 3. Average Transaction Value

    Average amount spent by customers per purchase

    What good looks like for this metric: USD 100-200

    Ideas to improve this metric
    • Bundle products to encourage higher spending
    • Upsell complementary or premium products
    • Create appealing offers for higher-margin items
    • Display higher-priced products prominently
    • Analyse customer preferences to curate targeted promotions
  • 4. Sell-through Rate

    Percentage of inventory sold in a given period

    What good looks like for this metric: 70-90%

    Ideas to improve this metric
    • Rotate displays regularly to keep them fresh
    • Utilise data analytics for inventory optimization
    • Highlight slow-moving items through promotions
    • Adjust pricing strategy based on seasonality and demand
    • Ensure sufficient inventory of popular items
  • 5. Customer Dwell Time

    Average amount of time customers spend in the store

    What good looks like for this metric: 15-25 minutes

    Ideas to improve this metric
    • Create engaging in-store experiences or demonstrations
    • Provide comfortable seating areas to encourage longer visits
    • Strategically place engaging digital displays
    • Refresh visual displays to maintain customer interest
    • Curate music and scents to enhance the shopping atmosphere

Metrics for User Satisfaction Improvement

  • 1. Customer Satisfaction Score (CSAT)

    Measures customer happiness with a product or service, usually on a scale of 1-5.

    What good looks like for this metric: 80-85%

    Ideas to improve this metric
    • Gather customer feedback regularly
    • Address complaints promptly
    • Enhance product features based on user feedback
    • Train customer support staff adequately
    • Implement a loyalty program
  • 2. Net Promoter Score (NPS)

    Assesses customer loyalty by asking them to rate the likelihood of recommending the product to others on a scale of 0-10.

    What good looks like for this metric: 30-50

    Ideas to improve this metric
    • Cultivate strong customer relationships
    • Resolve issues swiftly and efficiently
    • Encourage customers to share testimonials
    • Offer incentives for referrals
    • Improve the overall customer experience
  • 3. Customer Effort Score (CES)

    Evaluates the ease of service usage by asking customers to rate their effort level in completing a task.

    What good looks like for this metric: 5 or lower

    Ideas to improve this metric
    • Simplify processes
    • Improve website usability
    • Enhance user interface design
    • Provide clear instructions and guidance
    • Reduce waiting times in service
  • 4. Churn Rate

    Indicates the percentage of customers who stop using a product or service within a particular time frame.

    What good looks like for this metric: 5-7%

    Ideas to improve this metric
    • Identify reasons causing customer churn
    • Enhance customer retention strategies
    • Offer personalised experiences
    • Develop an attentive onboarding process
    • Continuously engage with customers
  • 5. Customer Lifetime Value (CLV)

    A prediction of the net profit attributed to the entire future relationship with a customer.

    What good looks like for this metric: 3 times the acquisition cost

    Ideas to improve this metric
    • Increase customer satisfaction initiatives
    • Track customer purchasing patterns
    • Improve customer segmentation
    • Enhance cross-selling initiatives
    • Increase quality of customer support

Metrics for Evaluating a Sourcing Model

  • 1. Accuracy of Predictions

    Measures how correctly the sourcing model predicts outcomes compared to actual results

    What good looks like for this metric: Typically above 70%

    Ideas to improve this metric
    • Use more comprehensive datasets
    • Incorporate machine learning algorithms
    • Regularly update the model with new data
    • Conduct extensive testing and validation
    • Simplify model assumptions
  • 2. Computational Efficiency

    Assesses the time and resources required to produce outputs

    What good looks like for this metric: Execution time under 1-2 hours

    Ideas to improve this metric
    • Optimize algorithm complexity
    • Utilise cloud computing resources
    • Use efficient data structures
    • Parallelize processing tasks
    • Employ caching strategies
  • 3. User Accessibility

    Evaluates how easily users can interact with the model to obtain necessary insights

    What good looks like for this metric: Intuitive with minimal training required

    Ideas to improve this metric
    • Develop a user-friendly interface
    • Provide comprehensive user manuals
    • Conduct user training sessions
    • Ensure responsive support
    • Regularly gather user feedback
  • 4. Integration Capability

    Measures how well the sourcing model integrates with other systems and data sources

    What good looks like for this metric: Seamlessly integrates with existing systems

    Ideas to improve this metric
    • Adopt standard data exchange formats
    • Ensure API functionalities
    • Conduct system compatibility tests
    • Facilitate flexible data imports
    • Collaborate with IT teams
  • 5. Return on Investment (ROI)

    Calculates the financial return generated by implementing the sourcing model

    What good looks like for this metric: Positive ROI within one year

    Ideas to improve this metric
    • Analyse cost-benefit ratios
    • Continuous optimisation for cost reduction
    • Align model outputs with business goals
    • Enhance decision-making accuracy
    • Regularly track and report financial impacts

Metrics for Product Management Vision

  • 1. Revenue Growth Rate

    Measures the rate at which revenue is increasing over a given period, often expressed as a percentage

    What good looks like for this metric: 10-20% annual growth

    Ideas to improve this metric
    • Introduce new innovative products
    • Expand into new markets
    • Enhance marketing strategies
    • Optimise pricing strategies
    • Improve sales techniques
  • 2. Customer Satisfaction Score

    Assesses the level of satisfaction customers feel about a product or service, often measured through surveys

    What good looks like for this metric: 75-85 out of 100

    Ideas to improve this metric
    • Improve customer service
    • Seek regular feedback
    • Enhance product quality
    • Address customer issues promptly
    • Develop loyalty programmes
  • 3. Employee Engagement Level

    Evaluates how committed and motivated employees are towards their work and organisation

    What good looks like for this metric: 70-80% engagement

    Ideas to improve this metric
    • Foster a positive work environment
    • Offer professional development
    • Recognise and reward achievements
    • Encourage open communication
    • Provide work-life balance initiatives
  • 4. Time to Market

    Time taken from product conception to its availability in the market

    What good looks like for this metric: 6-12 months

    Ideas to improve this metric
    • Streamline development processes
    • Adopt Agile methodologies
    • Enhance cross-functional collaboration
    • Implement project management tools
    • Regularly review and adjust timelines
  • 5. Net Promoter Score (NPS)

    Gauge the likelihood of customers to recommend the company's products or services, indicating customer loyalty

    What good looks like for this metric: 30-50

    Ideas to improve this metric
    • Deliver exceptional customer experiences
    • Address negative feedback quickly
    • Continuously improve the product
    • Engage with customers through multiple channels
    • Build strong customer relationships

Metrics for Student Start-Up Launch

  • 1. Customer Acquisition Cost (CAC)

    The cost of acquiring a new customer, calculated by dividing total marketing expenses by the number of new customers acquired.

    What good looks like for this metric: Varies greatly, often between $5-$100

    Ideas to improve this metric
    • Optimise marketing campaigns
    • Leverage social media and word of mouth
    • Increase conversion rates on landing pages
    • Experiment with cost-effective advertising channels
    • Focus on customer referrals and discount programs
  • 2. Monthly Recurring Revenue (MRR)

    The predictable revenue expected every month from subscription services or regular sales.

    What good looks like for this metric: $0 in month one, with rapid growth expected

    Ideas to improve this metric
    • Introduce subscription-based services
    • Enhance product features to retain users
    • Upsell to existing customers
    • Expand market to new customers
    • Regularly assess pricing strategy
  • 3. Customer Retention Rate

    The percentage of customers a company retains over a specific period.

    What good looks like for this metric: 60-70%

    Ideas to improve this metric
    • Offer excellent customer service
    • Maintain high-quality products
    • Engage customers through regular communication
    • Implement a loyalty or rewards program
    • Regularly collect feedback and adapt
  • 4. Net Promoter Score (NPS)

    A metric to gauge customer satisfaction and loyalty on a scale from -100 to 100 based on likelihood to recommend.

    What good looks like for this metric: Above 20 is considered good

    Ideas to improve this metric
    • Regularly survey customers about their experience
    • Implement customer feedback quickly
    • Enhance product offerings based on feedback
    • Improve customer support processes
    • Build a community around your brand
  • 5. Burn Rate

    The rate at which a company is spending its capital before generating positive cash flow.

    What good looks like for this metric: Typically 1-2 years runway

    Ideas to improve this metric
    • Optimise operational efficiency
    • Prioritise spending on revenue-generating activities
    • Regularly review and adjust budget
    • Seek additional funding if necessary
    • Monitor cash flow closely

Metrics for Feature Completeness

  • 1. Feature Completion Rate

    The percentage of features fully implemented and functional compared to the initial plan

    What good looks like for this metric: 80% to 100% during development cycle

    Ideas to improve this metric
    • Improve project management processes
    • Ensure clear feature specifications
    • Allocate adequate resources
    • Conduct regular progress reviews
    • Increase team collaboration
  • 2. Planned vs. Actual Features

    The ratio of features planned to features actually completed

    What good looks like for this metric: Equal or close to 1:1

    Ideas to improve this metric
    • Create realistic project plans
    • Regularly update feature lists
    • Adjust deadlines as needed
    • Align teams on priorities
    • Open channels for feedback
  • 3. Feature Review Score

    Average score from review sessions that evaluate feature completion and quality

    What good looks like for this metric: Scores above 8 out of 10

    Ideas to improve this metric
    • Provide detailed review criteria
    • Use peer review strategies
    • Incorporate customer feedback
    • Holistic testing methodologies
    • Re-evaluate low scoring features
  • 4. Feature Dependency Resolution Time

    Average time taken to resolve issues linked to feature dependencies

    What good looks like for this metric: Resolution time within 2 weeks

    Ideas to improve this metric
    • Map feature dependencies early
    • Optimize dependency workflow
    • Increase team communication
    • Utilise dependency management tools
    • Prioritize complex dependencies
  • 5. Change Request Frequency

    Number of changes requested post-initial feature specification

    What good looks like for this metric: Less than 10% of total features

    Ideas to improve this metric
    • Ensure initial feature clarity
    • Involve stakeholders early on
    • Implement change control processes
    • Clarify project scope
    • Encourage proactive team discussions

Metrics for Talent acquisition success

  • 1. Time to hire

    The average number of days taken to fill a job vacancy from when the job opening is posted to when the candidate accepts the offer

    What good looks like for this metric: 30-45 days

    Ideas to improve this metric
    • Streamline the interview process
    • Use recruiting software to track applications
    • Build a talent pipeline before positions open
    • Improve job descriptions to attract qualified candidates
    • Train hiring managers on effective interview techniques
  • 2. Quality of hire

    Measures the value a new hire adds to the company, often assessed by their performance ratings, retention rates, and manager satisfaction

    What good looks like for this metric: 80-90% satisfaction rate

    Ideas to improve this metric
    • Align hiring criteria with job performance
    • Implement structured onboarding programs
    • Collect feedback from multiple stakeholders
    • Conduct regular performance reviews
    • Provide continuous training and support
  • 3. Offer acceptance rate

    The percentage of job offers that are accepted by candidates out of the total number of offers extended

    What good looks like for this metric: 80-90%

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Improve candidate experience during the interview process
    • Communicate company culture clearly
    • Address candidate concerns promptly
    • Personalise offer communications
  • 4. Cost per hire

    The total amount of money spent to hire a new employee, including advertising, recruitment agency fees, referral bonuses, and internal hiring costs

    What good looks like for this metric: $3,000 - $5,000 per hire

    Ideas to improve this metric
    • Use cost-effective recruiting channels
    • Encourage employee referrals
    • Leverage social media for recruiting
    • Automate repetitive hiring tasks
    • Negotiate with recruitment agencies for better rates
  • 5. Employee retention rate

    The percentage of new hires who remain with the company for a certain period, typically one year

    What good looks like for this metric: 85-90%

    Ideas to improve this metric
    • Implement robust onboarding programmes
    • Foster a positive work environment
    • Offer competitive benefits and salaries
    • Provide opportunities for career growth
    • Conduct exit interviews to identify reasons for turnover

Metrics for Word-of-Mouth Marketing

  • 1. Net Promoter Score (NPS)

    Measures customer loyalty and satisfaction by asking how likely customers are to recommend your product or service to others

    What good looks like for this metric: 50 or above is considered excellent

    Ideas to improve this metric
    • Improve customer service
    • Enhance product quality
    • Request feedback and act on it
    • Offer referral incentives
    • Build a strong customer community
  • 2. Customer Referrals

    Tracks the number of new customers acquired through referrals from existing customers

    What good looks like for this metric: 10% of new customers is considered good

    Ideas to improve this metric
    • Introduce a referral program
    • Simplify the referral process
    • Provide incentives for referrals
    • Highlight referral successes
    • Ask for referrals at peak satisfaction points
  • 3. Social Media Mentions

    Counts the number of times your brand is mentioned on social media platforms

    What good looks like for this metric: Varies widely by industry and brand size

    Ideas to improve this metric
    • Engage with users on social media
    • Create shareable content
    • Encourage user-generated content
    • Monitor social media trends
    • Collaborate with influencers
  • 4. Customer Lifetime Value (CLV)

    Estimates the total revenue a business can expect from a single customer account

    What good looks like for this metric: Varies widely by industry

    Ideas to improve this metric
    • Enhance customer experience
    • Upsell and cross-sell products
    • Improve customer loyalty programs
    • Offer exceptional after-sales service
    • Personalise marketing efforts
  • 5. Review and Rating Volume

    Tracks the number and quality of reviews and ratings your products or services receive

    What good looks like for this metric: 4 stars or higher is considered good

    Ideas to improve this metric
    • Encourage customers to leave reviews
    • Respond to all reviews
    • Address negative feedback promptly
    • Showcase positive reviews
    • Simplify the review process

Metrics for Hotel Performance Goals

  • 1. Overall Experienced F&B

    Measurement of guest satisfaction with food and beverage experience on a scale of 1 to 10

    What good looks like for this metric: Above 8

    Ideas to improve this metric
    • Collect regular guest feedback
    • Enhance menu diversity
    • Improve food presentation
    • Train staff on customer service
    • Conduct quality control checks
  • 2. Brand Audit

    Comprehensive review of brand standards and operational adherence resulting in a pass/fail

    What good looks like for this metric: PASS

    Ideas to improve this metric
    • Review brand standards regularly
    • Conduct internal audits
    • Invest in staff training
    • Enhance guest interactions
    • Implement corrective actions swiftly
  • 3. Breakfast Food Quality

    Assessment of guest satisfaction with breakfast food quality on a scale of 1 to 10

    What good looks like for this metric: Above 7

    Ideas to improve this metric
    • Source high-quality ingredients
    • Update breakfast menu frequently
    • Solicit guest feedback
    • Train kitchen staff
    • Implement regular taste testing
  • 4. Cost per Cover

    Average cost incurred per guest dining experience

    What good looks like for this metric: Varies; targeted for reduction

    Ideas to improve this metric
    • Analyse pricing models
    • Reduce food waste
    • Optimise purchasing strategies
    • Streamline kitchen processes
    • Monitor portion sizes
  • 5. Revenue Growth

    Percentage increase in revenue over a specified period

    What good looks like for this metric: Industry average is around 5-10%

    Ideas to improve this metric
    • Enhance upselling techniques
    • Introduce new services or products
    • Improve marketing strategies
    • Strengthen customer loyalty programs
    • Evaluate pricing strategies

Metrics for Recruitment and inclusion

  • 1. Time to fill

    Average number of days taken to fill a job vacancy from when it was posted until an offer is accepted

    What good looks like for this metric: 30-50 days

    Ideas to improve this metric
    • Streamline the interview process
    • Utilise automated applicant tracking systems
    • Refine job descriptions
    • Leverage recruitment agencies
    • Enhance employer branding
  • 2. Offer acceptance rate

    Percentage of job offers accepted by candidates out of the total offers made

    What good looks like for this metric: 85-95%

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Improve the candidate experience
    • Communicate career growth opportunities
    • Engage with potential hires pre-offer
    • Conduct market research on industry standards
  • 3. Employee retention rate

    Percentage of employees who remain with the company over a specified period

    What good looks like for this metric: 85-90% annually

    Ideas to improve this metric
    • Enhance onboarding processes
    • Implement employee engagement initiatives
    • Offer continuous training and development
    • Foster a positive work culture
    • Provide clear career advancement paths
  • 4. Diversity ratio

    The ratio of employees from diverse backgrounds compared to the total workforce

    What good looks like for this metric: Varies by industry and location

    Ideas to improve this metric
    • Create inclusive hiring practices
    • Support employee resource groups
    • Offer unconscious bias training
    • Monitor and report on diversity metrics regularly
    • Engage with diverse recruitment sources
  • 5. Employee engagement score

    Measurement of how engaged and satisfied employees are with their work environment

    What good looks like for this metric: 65-85%

    Ideas to improve this metric
    • Conduct regular employee surveys
    • Act on feedback received from employees
    • Implement work-life balance initiatives
    • Encourage open communication
    • Recognise and reward employee contributions

Tracking your Manager metrics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

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Planning resources

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