What are Network Operations metrics? Crafting the perfect Network Operations metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Network Operations metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Network Operations metrics and KPIs 1. Uptime The percentage of time that the infrastructure is operational and available
What good looks like for this metric: 99.9% or above
Ideas to improve this metric Implement proactive monitoring tools Establish robust disaster recovery protocols Regularly update software and firmware Schedule regular maintenance windows Utilize redundant systems for critical components 2. Mean Time to Resolution (MTTR) The average time taken to resolve a failure or issue
What good looks like for this metric: 1 to 4 hours
Ideas to improve this metric Streamline incident response processes Provide ongoing training for IT staff Utilize automated diagnostics tools Maintain comprehensive documentation Conduct regular post-incident reviews 3. Cost Efficiency The measure of operational costs in relation to infrastructure output
What good looks like for this metric: Cost reduction of 10-20% annually
Ideas to improve this metric Optimize resource allocation Negotiate better vendor contracts Implement energy-efficient technologies Regularly review spending against budget Leverage cloud services where applicable 4. Capacity Utilisation The percentage of total infrastructure capacity being used efficiently
What good looks like for this metric: 75-85%
Ideas to improve this metric Monitor usage trends closely Adjust resources based on demand Implement virtualization strategies Plan for future capacity needs Eliminate underutilized resources 5. Security Incident Frequency The number of security incidents reported over a specific period
What good looks like for this metric: Less than 2 incidents per month
Ideas to improve this metric Enhance security training for employees Regularly update security protocols Utilize advanced threat detection systems Conduct frequent security audits Implement robust access control measures
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1. Quote-to-Order Ratio The ratio of quotes provided by channel partners that convert into actual orders
What good looks like for this metric: 20-30% is typical in the industry
Ideas to improve this metric Enhance the training of channel partners to improve their quoting accuracy Provide better sales tools and materials to channel partners Implement CRM systems to track and analyse quoting patterns Offer incentives for high quote-to-order conversion Regularly review partner performance and provide feedback 2. Lead Time Variance Measures the difference between promised and actual delivery times by channel partners
What good looks like for this metric: 0-10% variance is desirable
Ideas to improve this metric Set clear expectations with channel partners regarding lead times Implement joint planning sessions with partners to align on lead time goals Use demand forecasting tools to better predict lead times Regularly assess and enhance supply chain logistics Promote transparent communication between all parties 3. Order Frequency Per Partner Tracks the number of orders placed by each channel partner over a specific period
What good looks like for this metric: Varies depending on partner size and capacity
Ideas to improve this metric Analyse order patterns to identify potential bottlenecks Foster relationships with high-frequency partners to understand their success Allocate resources to low-frequency partners for support and growth Evaluate and adjust inventory strategies based on order frequency Provide targeted promotions to stimulate ordering 4. Sales Cycle Time The average time it takes for a quote to turn into a closed sale via channel partners
What good looks like for this metric: 21 days is average for the objective scenario
Ideas to improve this metric Identify stages in the sales cycle where delays occur and address them Automate parts of the sales process to reduce cycle time Train channel partners on effective sales techniques Use data analytics to pinpoint areas for process improvement Establish collaborative goals to align efforts with partners 5. Channel Partner Satisfaction Score Measures the level of satisfaction among channel partners regarding their business transactions
What good looks like for this metric: Scores above 80% are preferable
Ideas to improve this metric Conduct surveys to gather feedback from partners Address concerns and implement changes based on feedback Ensure consistent and clear communication channels with partners Create recognition and reward programs for partners Invest in an easy-to-use partner portal for interactions
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Tracking your Network Operations metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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