This plan focuses on managing Infrastructure Productivity by measuring key metrics. Uptime is crucial as it ensures that infrastructure remains operational, aiming for a benchmark of 99.9% uptime through strategies like proactive monitoring and redundancy. For example, implementing redundant systems can significantly minimize downtime. Mean Time to Resolution (MTTR) measures the efficiency of issue resolution, targeting 1 to 4 hours for incident resolution, which highlights the importance of streamlined response processes. Cost Efficiency, targeting a 10-20% reduction annually, supports financial sustainability by optimizing resource allocation and vendor contracts. Capacity Utilisation and Security Incident Frequency also play critical roles in maintaining a responsive and secure infrastructure by efficiently using resources and ensuring fewer security breaches.
Top 5 metrics for Infrastructure Productivity Management
1. Uptime
The percentage of time that the infrastructure is operational and available
What good looks like for this metric: 99.9% or above
How to improve this metric:- Implement proactive monitoring tools
- Establish robust disaster recovery protocols
- Regularly update software and firmware
- Schedule regular maintenance windows
- Utilize redundant systems for critical components
2. Mean Time to Resolution (MTTR)
The average time taken to resolve a failure or issue
What good looks like for this metric: 1 to 4 hours
How to improve this metric:- Streamline incident response processes
- Provide ongoing training for IT staff
- Utilize automated diagnostics tools
- Maintain comprehensive documentation
- Conduct regular post-incident reviews
3. Cost Efficiency
The measure of operational costs in relation to infrastructure output
What good looks like for this metric: Cost reduction of 10-20% annually
How to improve this metric:- Optimize resource allocation
- Negotiate better vendor contracts
- Implement energy-efficient technologies
- Regularly review spending against budget
- Leverage cloud services where applicable
4. Capacity Utilisation
The percentage of total infrastructure capacity being used efficiently
What good looks like for this metric: 75-85%
How to improve this metric:- Monitor usage trends closely
- Adjust resources based on demand
- Implement virtualization strategies
- Plan for future capacity needs
- Eliminate underutilized resources
5. Security Incident Frequency
The number of security incidents reported over a specific period
What good looks like for this metric: Less than 2 incidents per month
How to improve this metric:- Enhance security training for employees
- Regularly update security protocols
- Utilize advanced threat detection systems
- Conduct frequent security audits
- Implement robust access control measures
How to track Infrastructure Productivity Management metrics
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your metrics.
