What are Feedback metrics? Developing an effective Feedback metrics can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.
Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.
Find Feedback metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Feedback metrics and KPIs 1. Average Response Time The average time it takes for support staff to respond to student queries
What good looks like for this metric: 24 hours or less
Ideas to improve this metric Implement automated responses for common queries Provide additional training sessions for support staff Utilise CRM software to track response times Set goals for individual team members Analyse and optimise workflow processes 2. Student Feedback Quality Score The average rating of feedback provided by mentors as rated by students
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Provide training on giving effective feedback Develop a standard feedback template Review and discuss feedback in team meetings Gather feedback from students on mentor performance Conduct regular mentor evaluations 3. First Contact Resolution Rate Percentage of support queries resolved during the first interaction with support staff
What good looks like for this metric: 70% or higher
Ideas to improve this metric Conduct root cause analysis on frequently unresolved topics Empower staff to make decisions without escalation Improve access to solution resources Develop a comprehensive FAQ section Increasing collaboration with mentors for complex issues 4. Mentor Availability Measures the average time mentors are available to provide feedback during scheduled office hours
What good looks like for this metric: 85% of scheduled hours
Ideas to improve this metric Optimise scheduling to align with student needs Provide incentives for maintaining high availability Introduce flexible working hours for mentors Utilise technology to aid remote mentoring sessions Increase cross-training for coverage 5. Net Promoter Score (NPS) A measure of student loyalty and satisfaction based on their likelihood to recommend the training to others
What good looks like for this metric: 70 or above
Ideas to improve this metric Regularly survey students for feedback Improve mentor-student engagement Enhance curriculum based on student feedback Ensure a seamless onboarding process Create a supportive community for student interaction
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1. Job Performance Rating An evaluation of the employee's job performance based on specific role-related goals and objectives
What good looks like for this metric: Typically ranges from 1 to 5, with 3 being average
Ideas to improve this metric Provide clear and concise performance goals Offer regular feedback and coaching Implement peer review systems Conduct regular performance appraisals Utilise performance management software 2. Skill Development Measures progress in acquiring job-related skills through training and development efforts
What good looks like for this metric: 75% of employees show improvement annually
Ideas to improve this metric Encourage enrolment in training programmes Promote cross-departmental projects Offer mentorship opportunities Align skill development with career goals Regularly update learning materials 3. Peer Feedback Scores Scores from colleagues reflecting teamwork, collaboration, and interpersonal skills
What good looks like for this metric: Average scores range from 3 to 4 out of 5
Ideas to improve this metric Foster an open feedback culture Conduct team-building activities Facilitate workshops on communication skills Implement a 360-degree feedback system Regularly seek verbal feedback in meetings 4. Achievement of Increment Criteria Assessment of whether employees meet predefined criteria for increments related to performance, learning, or company values
What good looks like for this metric: 60% of employees qualify for increment criteria annually
Ideas to improve this metric Clearly define the criteria in documentation Communicate criteria regularly during reviews Provide examples of how criteria can be met Offer support for employees lagging behind Regularly review and update criteria 5. Employee Satisfaction with Feedback Level of employee satisfaction with the feedback received about performance evaluations and increments
What good looks like for this metric: Benchmark satisfaction score of 4 out of 5
Ideas to improve this metric Implement anonymous feedback surveys Offer constructive and balanced feedback Train managers in delivering feedback Hold feedback sessions to gather input Create an action plan based on feedback
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1. Customer Satisfaction Score (CSAT) Measures the percentage of customers who are satisfied with their service experience on the platform by collecting feedback after interactions
What good looks like for this metric: 80-85%
Ideas to improve this metric Train customer service agents regularly Implement a robust feedback collection process Utilise automation for frequent issues Monitor and review agent performance Enhance knowledge database for agents 2. Net Promoter Score (NPS) Assesses customer loyalty through how likely they are to recommend the service to others on a scale of 0-10
What good looks like for this metric: 30-50
Ideas to improve this metric Focus on customer journey mapping Address pain points identified in feedback Provide timely and personalised responses Recognise and reward loyal customers Conduct regular product and service enhancements 3. First Contact Resolution (FCR) Percentage of customer issues resolved at the first interaction, indicating efficiency and effectiveness
What good looks like for this metric: 70-75%
Ideas to improve this metric Ensure agents have access to comprehensive information Provide decision-making authority to agents Implement initial troubleshooting steps in self-service Analyse repeat contact reasons and address them Utilise real-time collaboration tools for support 4. Customer Retention Rate Percentage of existing customers retained over a period, reflecting long-term platform satisfaction and loyalty
What good looks like for this metric: 75-85%
Ideas to improve this metric Develop loyalty programmes and incentives Regularly engage with customers via newsletters Offer personalised experiences and service Address customer feedback promptly Ensure competitive pricing and value delivery 5. Average Response Time Average time taken for initial response by the customer service team, indicating responsiveness and efficiency
What good looks like for this metric: 10-12 minutes on chat; 24 hours on email
Ideas to improve this metric Implement automated response systems Optimise and streamline workflow processes Schedule efficient shift rotations Set clear response time targets for teams Employ predictive analytics for demand forecasting
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1. Inventory Turnover Ratio Measures how often inventory is sold and replaced over a period. Calculated by dividing cost of goods sold by average inventory
What good looks like for this metric: 2 to 4 times per year
Ideas to improve this metric Analyse inventory levels regularly Offer discounts on slow-moving products Optimize supply chain processes Increase product visibility through promotions Bundle products to increase sales 2. Sell-Through Rate The percentage of inventory sold compared to the amount of inventory received. Calculated by dividing units sold by the initial inventory received
What good looks like for this metric: 80% or higher
Ideas to improve this metric Enhance marketing efforts Rotate inventory displays regularly Improve sales staff training Utilize customer feedback for improvements Focus promotions on best-selling products 3. Gross Margin Return On Investment (GMROI) Measures the profit a company makes on its inventory investment. Calculated by dividing gross margin by average inventory cost
What good looks like for this metric: $2 or higher
Ideas to improve this metric Negotiate better terms with suppliers Improve pricing strategies Reduce inventory holding costs Focus on high-margin products Limit discounting on high-margin products 4. Days Sales Of Inventory (DSI) Indicates the average time in days that a company takes to turn its inventory into sales. Lower values are better
What good looks like for this metric: 30 to 60 days
Ideas to improve this metric Improve demand forecasting Implement automated inventory management systems Enhance supplier relationships Streamline supply chain processes Conduct regular inventory audits 5. Customer Feedback And Satisfaction Score Measure of customer satisfaction with the existing product line, usually through surveys or reviews
What good looks like for this metric: 4 out of 5 or higher
Ideas to improve this metric Actively solicit customer feedback Enhance product quality based on feedback Implement a customer loyalty program Improve customer service experiences Address any negative feedback promptly
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1. Customer Feedback Ratings Average ratings collected from customers about the existing product line on a scale of 1-5
What good looks like for this metric: 4.0 out of 5
Ideas to improve this metric Increase direct customer interactions Organise focus groups Enhance customer feedback channels Implement follow-up surveys Incorporate customer feedback into product adjustments 2. Net Promoter Score (NPS) Measures customer willingness to recommend the product line to others, calculated by subtracting the percentage of detractors from promoters
What good looks like for this metric: 50
Ideas to improve this metric Enhance product quality Improve customer service Identify and address customer pain points Implement loyalty programmes Regularly survey customers to monitor NPS 3. Product Line Interest Rate Percentage of attendees expressing interest in the existing product line
What good looks like for this metric: 30%
Ideas to improve this metric Create engaging product displays Offer product samples or demonstrations Utilise targeted marketing strategies Provide exclusive show discounts Collect contact details for follow-up communication 4. Ideas for New Products Number of unique ideas for new product introductions received from customer feedback
What good looks like for this metric: 10 ideas per event
Ideas to improve this metric Encourage customer creativity Host brainstorming sessions Provide incentives for idea submission Analyse market trends for potential opportunities Engage in competitor analysis 5. Sales Conversion Rate The percentage of gift show attendees who make a purchase from the product line
What good looks like for this metric: 25%
Ideas to improve this metric Enhance sales team training Optimise the point of sale experience Provide attractive pricing strategies Utilise persuasive sales techniques Improve the overall customer journey
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1. Review Cycle Time The average time taken from the initiation of a review process to its completion
What good looks like for this metric: 2-4 weeks
Ideas to improve this metric Streamline the review process steps Implement deadlines for each review stage Utilise automated tools for routine tasks Provide training for faster review Conduct regular process audits 2. Review Quality Score A quality score assigned to reviews based on predefined criteria and feedback
What good looks like for this metric: 80-90%
Ideas to improve this metric Enhance reviewer training programmes Develop a detailed review checklist Incorporate peer feedback into reviews Regularly update review criteria Reward high-quality reviews 3. Review Completion Rate The percentage of reviews completed out of all initiated reviews
What good looks like for this metric: 90%+
Ideas to improve this metric Set clear roles and responsibilities Implement a tracking system for reviews Ensure adequate resourcing for review tasks Address common delay points in the process Regularly review incomplete review reasons 4. Reviewer Utilisation Rate The percentage of time reviewers spend on review activities out of their total available work time
What good looks like for this metric: 60-80%
Ideas to improve this metric Balance reviewer workloads effectively Provide additional resources during peak times Cross-train staff to assist with reviews Automate or delegate non-essential reviewer tasks Set priorities for review assignments 5. Review Feedback Loop The percentage of reviews followed by actionable feedback and subsequent improvements
What good looks like for this metric: 70%+
Ideas to improve this metric Establish a clear feedback protocol Encourage open and honest feedback Implement a follow-up mechanism for feedback actions Regularly review the effectiveness of feedback Foster a culture of continuous improvement
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1. Number of Contractor Visits Total number of visits made by the TSM to contractors within a specific period
What good looks like for this metric: 50 visits per month
Ideas to improve this metric Increase the frequency of visits Use scheduling tools for better time management Prioritise contractors based on business volume Combine visits with other nearby meetings Set specific visit targets for each TSM 2. Contractor Visit Satisfaction Rate Percentage of contractors satisfied with the visits as reported in follow-up surveys
What good looks like for this metric: 85% satisfaction rate
Ideas to improve this metric Provide training for TSM on communication skills Tailor visits to contractor needs Gather feedback after each visit Address contractor feedback promptly Offer incentives for high satisfaction ratings 3. Average Duration of Visit The average time TSM spends on each contractor visit
What good looks like for this metric: 30 minutes per visit
Ideas to improve this metric Plan visits with a standardized agenda Identify time-wasting activities Streamline in-visit processes Utilise technology for efficient information access during visits Review and revise the visit process regularly 4. Cost per Visit The total cost incurred for a TSM's visit divided by the number of visits
What good looks like for this metric: $100 per visit
Ideas to improve this metric Optimize travel routes to reduce expenses Use digital communication when possible Monitor expense reports regularly Negotiate travel rates with vendors Set travel budgets for TSMs 5. Contractor Conversion Rate Percentage of contractors converted to clients or partners after TSM visits
What good looks like for this metric: 10% conversion rate
Ideas to improve this metric Follow-up promptly after visits Provide special offers for new contractors Analyse visit data to identify effective strategies Refine sales pitch based on feedback Conduct role-play sessions to improve conversion skills
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Tracking your Feedback metrics Having a plan is one thing, sticking to it is another.
Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
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