What are Staff Satisfaction metrics? Crafting the perfect Staff Satisfaction metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Staff Satisfaction metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Staff Satisfaction metrics and KPIs 1. Percentage of Tools Provided The percentage of essential tools provided to staff compared to the total required tools
What good looks like for this metric: 95% or higher
Ideas to improve this metric Conduct an audit of required tools for each role Regularly update the inventory list for accuracy Establish a budget for tool procurement Ensure a streamlined procurement process Regularly review tool utilisation and needs 2. Staff Satisfaction with Tools Assessing how satisfied staff are with the tools provided through surveys or feedback
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Collect regular feedback from staff Address common issues identified promptly Organise training sessions for effective tool use Update tools based on current technology Communicate openly about tool procurement processes 3. Time to Provide New Tools The amount of time taken from recognising the need to providing the tools to staff
What good looks like for this metric: Within 2 weeks
Ideas to improve this metric Define clear processes for tool requests Utilise technology to streamline requests Assign a dedicated team for processing requests Maintain good relationships with suppliers Increase budgeting for emergency tool provisions 4. Cost per Tool Provided Average cost spent per tool supplied to staff including acquisition and maintenance costs
What good looks like for this metric: Variable depending on industry
Ideas to improve this metric Negotiate bulk purchase deals with suppliers Regularly review supplier contracts Opt for cost-effective alternatives Prioritise tools with better longer-term ROI Minimise maintenance and repair costs effectively 5. Tool Utilisation Rate Proportion of time tools are actively used by staff compared to being idle
What good looks like for this metric: 75% and above
Ideas to improve this metric Encourage staff to report underused tools Redistribute tools where needed across departments Schedule regular checks ensuring tools' presence Provide training for better tool use Evaluate tools' effectiveness and suitability regularly
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1. Request Resolution Time Time taken to resolve support requests from initial report to resolution
What good looks like for this metric: 2-4 hours
Ideas to improve this metric Prioritise requests based on urgency Implement automated alerts for escalations Conduct regular training sessions for support staff Use ticketing system efficiently Analyse past tickets for recurring issues 2. First Contact Resolution Rate Percentage of requests resolved during the first interaction with support staff
What good looks like for this metric: 70-80%
Ideas to improve this metric Empower staff with decision-making authority Provide comprehensive training and resources Ensure access to an updated knowledge base Conduct regular performance reviews Encourage collaboration among team members 3. Customer Satisfaction Score Measurement of customer satisfaction after support engagement
What good looks like for this metric: 80% satisfaction rate
Ideas to improve this metric Follow up with customers after resolution Provide personalised support where possible Gather feedback through surveys Identify pain points in the support process Continuously improve customer interaction skills 4. Ticket Backlog Number of unresolved requests or tickets within a specific time period
What good looks like for this metric: Less than 10% of total tickets
Ideas to improve this metric Monitor and raise alerts for high backlog Allocate additional resources during peak times Streamline processes to improve response times Regularly review ticket statuses Identify and address resource bottlenecks 5. Reopen Rate Percentage of requests that have been reopened after they were marked resolved
What good looks like for this metric: Less than 5%
Ideas to improve this metric Ensure thorough issue resolution before closing Improve documentation for recurring issues Engage experts for complex problems Provide clear and concise solutions Encourage feedback to understand unresolved issues
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1. Healing Rate The percentage of wounds that heal within a specified timeframe
What good looks like for this metric: 70-90% healing within 12 weeks
Ideas to improve this metric Implement evidence-based treatment protocols Provide ongoing staff training Enhance patient education on wound care Use advanced wound care products Conduct regular wound assessments 2. Patient Satisfaction Score Patients’ satisfaction levels with wound care services received
What good looks like for this metric: Average score of 4.5 out of 5
Ideas to improve this metric Enhance communication with patients and families Reduce wait times for appointments Improve clinic or hospital facilities Offer personalised care plans Gather regular feedback and act on it 3. Infection Rate The percentage of wounds that become infected post-treatment
What good looks like for this metric: Less than 5% infection rate
Ideas to improve this metric Follow strict hygiene protocols Use antimicrobial dressings Educate patients on signs of infection Perform regular wound monitoring Ensure proper wound cleaning during dressing changes 4. Rehospitalisation Rate The rate at which patients are readmitted due to wound-related complications
What good looks like for this metric: Below 10%
Ideas to improve this metric Develop comprehensive discharge plans Increase follow-up care and monitoring Address any underlying health issues Provide patients with detailed wound care instructions Use technology to monitor patient progress remotely 5. Cost per Treatment Average cost incurred per wound care treatment session
What good looks like for this metric: $150-$300 per treatment
Ideas to improve this metric Standardise treatment protocols Use cost-effective supplies Minimise unnecessary testing Reduce treatment duration with effective interventions Negotiate better pricing on supplies
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1. Referral Submission Rate Percentage of referred students for special education services compared to total student population
What good looks like for this metric: Typically 5-10% of student population
Ideas to improve this metric Educate staff on referral process Streamline referral documentation Enhance communication with parents Regularly analyse referral data Offer professional development 2. Evaluation Timeliness Percentage of evaluations completed within the 60-day timeframe
What good looks like for this metric: 90% completion within 60 days
Ideas to improve this metric Implement a strict timeline for evaluations Coordinate efficiently with multidisciplinary team Conduct regular evaluations of compliance rates Communicate deadlines with all stakeholders Automate reminder systems for deadlines 3. Eligibility Determination Rate Percentage of evaluated students who are determined eligible for special education services
What good looks like for this metric: Approximately 80-85% eligibility post-evaluation
Ideas to improve this metric Ensure comprehensive evaluations Provide clear eligibility criteria Regular training for assessment team Review non-eligible cases for gaps Strengthen collaboration with parents and educators 4. IEP Implementation Rate Percentage of IEP plans that are fully implemented as planned
What good looks like for this metric: 95% full implementation
Ideas to improve this metric Ensure clear communication among IEP team members Regularly monitor IEP implementation progress Provide adequate resources and training Conduct frequent IEP team meetings Implement a feedback system for identification of barriers 5. Adequate Progress Rate Percentage of students demonstrating adequate progress towards IEP goals
What good looks like for this metric: 70% of students meeting or exceeding IEP goals
Ideas to improve this metric Use data-driven decision making Enhance instructional strategies Regularly update IEP goals Provide targeted interventions Perform frequent progress reviews
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Tracking your Staff Satisfaction metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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