What are Patient Satisfaction metrics? Finding the right Patient Satisfaction metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
Find Patient Satisfaction metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Patient Satisfaction metrics and KPIs 1. Healing Rate The percentage of wounds that heal within a specified timeframe
What good looks like for this metric: 70-90% healing within 12 weeks
Ideas to improve this metric Implement evidence-based treatment protocols Provide ongoing staff training Enhance patient education on wound care Use advanced wound care products Conduct regular wound assessments 2. Patient Satisfaction Score Patients’ satisfaction levels with wound care services received
What good looks like for this metric: Average score of 4.5 out of 5
Ideas to improve this metric Enhance communication with patients and families Reduce wait times for appointments Improve clinic or hospital facilities Offer personalised care plans Gather regular feedback and act on it 3. Infection Rate The percentage of wounds that become infected post-treatment
What good looks like for this metric: Less than 5% infection rate
Ideas to improve this metric Follow strict hygiene protocols Use antimicrobial dressings Educate patients on signs of infection Perform regular wound monitoring Ensure proper wound cleaning during dressing changes 4. Rehospitalisation Rate The rate at which patients are readmitted due to wound-related complications
What good looks like for this metric: Below 10%
Ideas to improve this metric Develop comprehensive discharge plans Increase follow-up care and monitoring Address any underlying health issues Provide patients with detailed wound care instructions Use technology to monitor patient progress remotely 5. Cost per Treatment Average cost incurred per wound care treatment session
What good looks like for this metric: $150-$300 per treatment
Ideas to improve this metric Standardise treatment protocols Use cost-effective supplies Minimise unnecessary testing Reduce treatment duration with effective interventions Negotiate better pricing on supplies
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1. Infection Rate The percentage of patients who develop infections at the surgical site after caesarean delivery.
What good looks like for this metric: Less than 2% infection rate
Ideas to improve this metric Implement strict sterilisation protocols Apply appropriate wound dressing techniques Ensure proper hand hygiene among staff Use prophylactic antibiotics when appropriate Conduct regular infection surveillance 2. Average Length of Stay The average number of days patients remain hospitalised post-caesarean, which can indicate complications such as infections.
What good looks like for this metric: 3-4 days
Ideas to improve this metric Streamline discharge planning processes Enhance post-operative care and monitoring Provide patient education on self-care post-discharge Utilise early patient mobilisation techniques Increase follow-up care frequency 3. Readmission Rate The percentage of patients readmitted due to surgical site infections following initial discharge after caesarean.
What good looks like for this metric: Less than 5% readmission rate
Ideas to improve this metric Conduct thorough post-discharge evaluations Educate patients on infection warning signs Implement a robust follow-up appointment system Enhance patient communication channels Ensure high-quality home care instructions 4. Wound Healing Time The average time it takes for surgical wounds from caesarean sections to heal completely.
What good looks like for this metric: 4-6 weeks
Ideas to improve this metric Enhance patient nutrition and hydration Provide effective pain management options Regularly assess the wound for signs of infection Implement advanced wound care therapies Promote patient compliance with care instructions 5. Patient Satisfaction Score The level of patient satisfaction regarding their post-operative care and outcomes.
What good looks like for this metric: Above 85%
Ideas to improve this metric Improve patient communication and engagement Provide thorough pre-operative education Ensure empathetic and supportive nursing care Empower patients with self-care knowledge Incorporate patient feedback into care plans
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Tracking your Patient Satisfaction metrics Having a plan is one thing, sticking to it is another.
Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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