What are Case Manager metrics? Crafting the perfect Case Manager metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Transfer these examples to your app of choice, or opt for Tability to help keep you on track.
Find Case Manager metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Case Manager metrics and KPIs 1. Case Resolution Time The average time taken to resolve individual cases from initiation to closure
What good looks like for this metric: 3-6 months
Ideas to improve this metric Establish clear procedures for case handling Use automated systems for case tracking Enhance communication between involved parties Provide regular training for case managers Regularly review unresolved cases to identify bottlenecks 2. Success Rate of Resolutions The percentage of cases resolved without escalation or legal proceedings
What good looks like for this metric: 70-85%
Ideas to improve this metric Invest in training for negotiation skills Implement mediation before litigation Track and analyse unsuccessful cases for improvements Establish a collaborative problem-solving approach Regularly update dispute resolution policies 3. Number of Cases Per Employee The average number of IR & CCMA cases managed per employee
What good looks like for this metric: 1-3 cases per year
Ideas to improve this metric Allocate dedicated case managers Ensure balanced distribution of cases Monitor individual case manager workloads Implement preventative measures to reduce cases Offer support services to employees to prevent issues 4. Employee Satisfaction with Resolution Process A measure of how satisfied employees are with the case resolution process
What good looks like for this metric: 80% satisfaction
Ideas to improve this metric Conduct regular surveys post-resolution Incorporate feedback into process improvement Enhance transparency of the process Provide clear communication throughout the process Offer employee support services during the process 5. Cost of Resolution Per Case The average cost incurred by the company per resolved case
What good looks like for this metric: $500-$2,000
Ideas to improve this metric Reduce legal costs through internal mediation Implement cost-effective dispute resolution methods Analyse high-cost cases for learning Use technology to streamline processes Negotiate vendor contracts for better rates
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1. Cumulative GPA Measures the average of all accumulated grade points that a student has earned across semesters
What good looks like for this metric: 3.0 to 3.5 for psychology majors
Ideas to improve this metric Attend all classes regularly Utilise effective study techniques Participate in study groups Seek help from professors or tutors Manage time effectively 2. Internship or Volunteering Experience The number of internships or volunteering experiences in relevant fields completed by the student
What good looks like for this metric: 1 to 2 related experiences before graduation
Ideas to improve this metric Apply for internships in various settings Join psychology clubs or societies Network with professionals in the field Utilise university career services Seek mentorship opportunities 3. Professional Network Size The number of connections with professionals and peers in the psychology and social work fields
What good looks like for this metric: 50 to 100 relevant contacts
Ideas to improve this metric Attend conferences and seminars Join professional associations Engage on social media platforms like LinkedIn Participate in networking events Connect with alumni in the field 4. Job Application Success Rate The ratio of job offers to applications submitted for case manager positions after graduation
What good looks like for this metric: 10% to 20%
Ideas to improve this metric Tailor resume and cover letters for each application Highlight relevant skills and experiences Prepare thoroughly for interviews Seek feedback on applications Apply to positions early and strategically 5. Acceptance Rate to Master of Social Work (MSW) Programs The percentage of MSW program applications that result in acceptances
What good looks like for this metric: 50% to 70% acceptance
Ideas to improve this metric Maintain a strong academic record Gain relevant field experience Obtain strong recommendation letters Craft a compelling personal statement Apply to a range of programs
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1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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Tracking your Case Manager metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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