What are KPIs metrics? Finding the right KPIs metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
Find KPIs metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of KPIs metrics and KPIs 1. Project Completion Rate Measures the percentage of projects completed on time within the planned timeline
What good looks like for this metric: 80-90%
Ideas to improve this metric Set clear project milestones Use project management tools Regular progress reviews Allocate resources effectively Adjust timelines as needed 2. On-time Delivery Rate Tracks the percentage of tasks or projects delivered by the agreed deadline
What good looks like for this metric: Above 85%
Ideas to improve this metric Identify potential bottlenecks early Communicate deadlines clearly Set realistic schedules Prioritise critical tasks Monitor progress frequently 3. Scope Change Request Rate Measures how often project scopes change, indicating potential misalignment with initial plans
What good looks like for this metric: Less than 10%
Ideas to improve this metric Define clear scope at the start Conduct thorough stakeholder consultations Implement a formal change request process Engage in continuous communication Evaluate risks proactively 4. Budget Variance Compares the budget forecasted with the actual spend to determine financial accuracy
What good looks like for this metric: Within ±5%
Ideas to improve this metric Track expenses regularly Review budget assumptions Implement cost-control measures Reallocate funds as necessary Maintain transparent reporting 5. Team Productivity Assesses how efficiently teams complete tasks within the designated timeline
What good looks like for this metric: 3-5% improvement per quarter
Ideas to improve this metric Provide proper training Encourage collaboration Incorporate technology solutions Set clear roles and responsibilities Review workloads and redistribute as needed
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1. Incident Response Time The average time it takes for the IT department to respond to an incident after it is reported.
What good looks like for this metric: 30 minutes to 1 hour
Ideas to improve this metric Implement automated alert systems Conduct regular training sessions Set up a 24/7 support team Streamline incident escalation processes Utilise incident management tools 2. First Contact Resolution Rate The percentage of IT issues resolved during the first contact with the user.
What good looks like for this metric: 70% to 80%
Ideas to improve this metric Enhance self-service tools and resources Improve knowledge base quality Conduct specialised training for support staff Implement a feedback loop for continuous improvement Use advanced diagnostic tools 3. System Uptime The percentage of time that IT systems are operational and available for use.
What good looks like for this metric: 99% to 99.9%
Ideas to improve this metric Regularly update and patch systems Implement high availability solutions Conduct regular system monitoring Perform routine maintenance checks Use redundant systems 4. User Satisfaction Score The average satisfaction rating given by users after IT services are provided.
What good looks like for this metric: 4.0 to 4.5 out of 5
Ideas to improve this metric Offer regular customer service training Obtain user feedback and act on it Enhance communication channels Implement a user-friendly ticketing system Provide regular updates to users 5. Mean Time to Repair (MTTR) The average time taken to fully repair an IT issue after it is reported.
What good looks like for this metric: 2 to 4 hours
Ideas to improve this metric Improve diagnostic procedures Use automated repair tools Maintain an updated inventory of spare parts Enhance collaboration between IT teams Conduct thorough post-incident reviews
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1. Employee Turnover Rate The percentage of employees who leave the company during a certain period of time, calculated by dividing the number of employees who leave by the average number of employees and multiplying by 100
What good looks like for this metric: 10-15%
Ideas to improve this metric Enhance employee engagement programmes Improve internal communication Offer competitive salaries and benefits Create a clear career progression path Regularly review and improve company culture 2. Time to Hire The average number of days it takes from when a job opens until an offer is accepted, indicating the efficiency of the hiring process
What good looks like for this metric: 40-50 days
Ideas to improve this metric Streamline the interview process Utilise applicant tracking systems Enhance job descriptions Build a talent pipeline Increase employer branding 3. Employee Engagement Rate The level of employee commitment and involvement towards their organisation, typically measured through surveys and engagement scores
What good looks like for this metric: 70-80%
Ideas to improve this metric Regularly conduct employee surveys Offer professional development opportunities Recognise and reward employees Foster a positive work environment Encourage regular feedback sessions 4. Absenteeism Rate The percentage of workdays employees are absent, calculated by dividing the number of days missed by the total number of workdays available
What good looks like for this metric: 1.5-3%
Ideas to improve this metric Implement wellness programmes Improve workplace conditions Address potential causes of stress Provide flexible work options Promote a healthy work-life balance 5. Training Cost Per Employee The amount of money spent on training each employee, including materials, time, and any external training sessions
What good looks like for this metric: $1,000-$1,500
Ideas to improve this metric Evaluate the effectiveness of existing training programmes Utilise more in-house training resources Leverage online learning platforms Negotiate better rates with external trainers Ensure training aligns with company goals
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1. Operational Cost Ratio The ratio of operational costs to total revenue, used to determine the cost-effectiveness of operations
What good looks like for this metric: 25-35%
Ideas to improve this metric Automate manual processes Negotiate better supplier contracts Implement lean management techniques Regularly review and adjust budgets Reduce waste and inefficiencies 2. Average Order Fulfilment Time The average time taken from receiving an order to its delivery, indicating the efficiency of the fulfilment process
What good looks like for this metric: 24-48 hours
Ideas to improve this metric Streamline warehouse processes Enhance inventory management Use reliable shipping partners Adopt real-time tracking systems Train staff for faster processing 3. First Pass Yield The percentage of products manufactured correctly without any need for rework, showing the efficiency of the production process
What good looks like for this metric: 95-99%
Ideas to improve this metric Implement quality control measures Use advanced manufacturing techniques Provide ongoing employee training Conduct regular equipment maintenance Analyse and address defect trends 4. Inventory Turnover Ratio The ratio of cost of goods sold to average inventory, indicating how efficiently inventory is managed
What good looks like for this metric: 6-12 times per year
Ideas to improve this metric Optimise inventory levels Improve demand forecasting Enhance supplier relationships Implement just-in-time inventory systems Increase marketing and sales efforts 5. Customer Satisfaction Score (CSAT) A measure of customer satisfaction with the operational aspects of the company, usually gathered through surveys
What good looks like for this metric: 80-90%
Ideas to improve this metric Improve customer service training Collect and act on customer feedback Enhance product quality Ensure timely delivery Streamline return processes
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1. Code Quality Measures the standards of the code written by the developer using metrics like cyclomatic complexity, code churn, and code maintainability index
What good looks like for this metric: Maintainability index above 70
Ideas to improve this metric Conduct regular code reviews Utilise static code analysis tools Adopt coding standards and guidelines Refactor code regularly to reduce complexity Invest in continuous learning and training 2. Deployment Frequency Evaluates the frequency at which a developer releases code changes to production
What good looks like for this metric: Multiple releases per week
Ideas to improve this metric Automate deployment processes Use continuous integration and delivery pipelines Schedule regular release sessions Encourage modular code development Enhance collaboration with DevOps teams 3. Lead Time for Changes Measures the time taken from code commit to deployment in production, reflecting efficiency in development and delivery
What good looks like for this metric: Less than one day
Ideas to improve this metric Streamline the code review process Optimise testing procedures Improve communication across teams Automate build and testing workflows Implement parallel development tracks 4. Change Failure Rate Represents the proportion of deployments that result in a failure requiring a rollback or hotfix
What good looks like for this metric: Less than 15%
Ideas to improve this metric Implement thorough testing before deployment Decrease batch size of code changes Conduct post-implementation reviews Improve error monitoring and logging Enhance rollback procedures 5. System Downtime Assesses the total time that applications are non-operational due to code changes or failures attributed to backend systems
What good looks like for this metric: Less than 0.1% downtime
Ideas to improve this metric Invest in high availability infrastructure Enhance real-time monitoring systems Regularly test system resilience Implement effective incident response plans Improve software redundancy mechanisms
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1. Code Quality Measures the frequency and severity of bugs detected in the codebase.
What good looks like for this metric: Less than 10 bugs per 1000 lines of code
Ideas to improve this metric Implement regular code reviews Use static code analysis tools Provide training on best coding practices Encourage test-driven development Adopt a peer programming strategy 2. Deployment Frequency Tracks how often code changes are successfully deployed to production.
What good looks like for this metric: Deploy at least once a day
Ideas to improve this metric Automate the deployment pipeline Reduce bottlenecks in the process Regularly publish small, manageable changes Incentivise swift yet comprehensive testing Improve team communication and collaboration 3. Mean Time to Recovery (MTTR) Measures the average time taken to recover from a service failure.
What good looks like for this metric: Less than 1 hour
Ideas to improve this metric Develop a robust incident response plan Streamline rollback and recovery processes Use monitoring tools to detect issues early Conduct post-mortems and learn from failures Enhance system redundancy and fault tolerance 4. Test Coverage Represents the percentage of code which is tested by automated tests.
What good looks like for this metric: 70% to 90%
Ideas to improve this metric Implement continuous integration with testing Educate developers on writing effective tests Regularly update and refactor out-of-date tests Encourage a culture of writing tests Utilise behaviour-driven development techniques 5. API Response Time Measures the time taken for an API to respond to a request.
What good looks like for this metric: Less than 200ms
Ideas to improve this metric Optimize database queries Utilise caching effectively Reduce payload size Use load balancing techniques Profile and identify performance bottlenecks
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Tracking your KPIs metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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