What are Student metrics? Crafting the perfect Student metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Student metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Student metrics and KPIs 1. Average Response Time The average time it takes for support staff to respond to student queries
What good looks like for this metric: 24 hours or less
Ideas to improve this metric Implement automated responses for common queries Provide additional training sessions for support staff Utilise CRM software to track response times Set goals for individual team members Analyse and optimise workflow processes 2. Student Feedback Quality Score The average rating of feedback provided by mentors as rated by students
What good looks like for this metric: 4.5 out of 5
Ideas to improve this metric Provide training on giving effective feedback Develop a standard feedback template Review and discuss feedback in team meetings Gather feedback from students on mentor performance Conduct regular mentor evaluations 3. First Contact Resolution Rate Percentage of support queries resolved during the first interaction with support staff
What good looks like for this metric: 70% or higher
Ideas to improve this metric Conduct root cause analysis on frequently unresolved topics Empower staff to make decisions without escalation Improve access to solution resources Develop a comprehensive FAQ section Increasing collaboration with mentors for complex issues 4. Mentor Availability Measures the average time mentors are available to provide feedback during scheduled office hours
What good looks like for this metric: 85% of scheduled hours
Ideas to improve this metric Optimise scheduling to align with student needs Provide incentives for maintaining high availability Introduce flexible working hours for mentors Utilise technology to aid remote mentoring sessions Increase cross-training for coverage 5. Net Promoter Score (NPS) A measure of student loyalty and satisfaction based on their likelihood to recommend the training to others
What good looks like for this metric: 70 or above
Ideas to improve this metric Regularly survey students for feedback Improve mentor-student engagement Enhance curriculum based on student feedback Ensure a seamless onboarding process Create a supportive community for student interaction
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1. Customer Acquisition Cost (CAC) The cost of acquiring a new customer, calculated by dividing total marketing expenses by the number of new customers acquired.
What good looks like for this metric: Varies greatly, often between $5-$100
Ideas to improve this metric Optimise marketing campaigns Leverage social media and word of mouth Increase conversion rates on landing pages Experiment with cost-effective advertising channels Focus on customer referrals and discount programs 2. Monthly Recurring Revenue (MRR) The predictable revenue expected every month from subscription services or regular sales.
What good looks like for this metric: $0 in month one, with rapid growth expected
Ideas to improve this metric Introduce subscription-based services Enhance product features to retain users Upsell to existing customers Expand market to new customers Regularly assess pricing strategy 3. Customer Retention Rate The percentage of customers a company retains over a specific period.
What good looks like for this metric: 60-70%
Ideas to improve this metric Offer excellent customer service Maintain high-quality products Engage customers through regular communication Implement a loyalty or rewards program Regularly collect feedback and adapt 4. Net Promoter Score (NPS) A metric to gauge customer satisfaction and loyalty on a scale from -100 to 100 based on likelihood to recommend.
What good looks like for this metric: Above 20 is considered good
Ideas to improve this metric Regularly survey customers about their experience Implement customer feedback quickly Enhance product offerings based on feedback Improve customer support processes Build a community around your brand 5. Burn Rate The rate at which a company is spending its capital before generating positive cash flow.
What good looks like for this metric: Typically 1-2 years runway
Ideas to improve this metric Optimise operational efficiency Prioritise spending on revenue-generating activities Regularly review and adjust budget Seek additional funding if necessary Monitor cash flow closely
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1. GPA The grade point average (GPA) measures academic performance by averaging the grades received in all courses
What good looks like for this metric: A typical benchmark would be a GPA of 3.0 or above on a 4.0 scale
Ideas to improve this metric Create a study schedule Join study groups Seek feedback from professors Utilise campus resources like tutoring Stay organised with assignments 2. Course Completion Rate The percentage of courses successfully completed out of those enrolled
What good looks like for this metric: Aim to complete at least 90% of enrolled courses
Ideas to improve this metric Plan your course load effectively Drop courses only if necessary Use a planner to keep track of deadlines Seek help early for difficult courses Regularly review your academic plan 3. Attendance Rate The percentage of classes attended compared to the total number required
What good looks like for this metric: Maintain an attendance rate of 90% or higher
Ideas to improve this metric Set alarms to avoid missing classes Prioritise class attendance Schedule classes at convenient times Inform instructors of unavoidable absences Participate in class to stay engaged 4. Skill Development The acquisition of key skills related to the BBA curriculum, including communication, teamwork, and analytical skills
What good looks like for this metric: Significant improvement in communication and analytical skills over the course of study
Ideas to improve this metric Attend workshops and seminars Engage in extracurricular activities Take on internship opportunities Request feedback on skills Practise skills in real-world scenarios 5. Extracurricular Involvement Participation in clubs, organisations, and activities outside of academic coursework
What good looks like for this metric: Participate in at least two significant extracurricular activities
Ideas to improve this metric Join clubs related to business Volunteer for leadership roles Attend networking events Balance activities with academics Seek diverse involvement opportunities
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1. Assignment Submission Rate Percentage of assignments submitted on or before the due date
What good looks like for this metric: 90% or higher
Ideas to improve this metric Create a detailed assignment schedule Set reminders for deadlines Break tasks into smaller parts Review submissions weekly Reward timely submissions 2. Class Attendance Rate Percentage of classes attended over a set period
What good looks like for this metric: 95% or higher
Ideas to improve this metric Establish a consistent sleep routine Use a calendar for classes Prepare materials the night before Arrange a study group Celebrate high attendance weeks 3. Study Time Management Average hours spent studying each week
What good looks like for this metric: 10 hours per week
Ideas to improve this metric Create a weekly study plan Use time blocking techniques Limit distractions during study time Set clear study goals Track study time and reward improvements 4. Class Participation Rate Frequency of participating in class discussions or activities
What good looks like for this metric: Participate in 75% of classes
Ideas to improve this metric Prepare questions before class Engage actively in discussions Connect participation with learning goals Ask for feedback on participation Recognise participation achievements 5. Task Completion Rate Percentage of study or preparation tasks completed as planned each week
What good looks like for this metric: 85% task completion
Ideas to improve this metric Prioritise tasks with a to-do list Set short-term goals for each week Use productivity tools and apps Reflect on uncompleted tasks Reward weeks with high completion rates
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Tracking your Student metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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