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Order Fulfilment metrics and KPIs

What are Order Fulfilment metrics?

Finding the right Order Fulfilment metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.

Find Order Fulfilment metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Order Fulfilment metrics and KPIs

Metrics for Outbound Product Management

  • 1. Order Fulfilment Cycle Time

    Measures the time taken from receiving a customer order to the delivery of the finished product

    What good looks like for this metric: Less than 3 days

    Ideas to improve this metric
    • Implement better inventory management
    • Streamline order processing systems
    • Enhance communication between departments
    • Automate repetitive tasks
    • Train staff on efficient logistics handling

  • 2. Perfect Order Rate

    Percentage of orders fulfilled without any errors (no damage, delivered on time, correct quantity)

    What good looks like for this metric: 95% or higher

    Ideas to improve this metric
    • Conduct regular quality checks
    • Improve packaging processes
    • Enhance staff training on order handling
    • Use tracking technologies for error detection
    • Increase frequency of customer feedback

  • 3. On-Time Delivery Rate

    The percentage of orders that are delivered by their committed date

    What good looks like for this metric: Above 95%

    Ideas to improve this metric
    • Optimise route planning
    • Increase flexibility in delivery methods
    • Use real-time tracking systems
    • Improve supplier partnerships
    • Regularly update delivery schedules

  • 4. Fill Rate

    The percentage of customer orders that can be filled from stock at the time of order

    What good looks like for this metric: Greater than 85%

    Ideas to improve this metric
    • Maintain accurate inventory data
    • Improve demand forecasting
    • Enhance supplier relationship management
    • Promote cross-functional collaboration
    • Regularly review stock levels

  • 5. Inventory Turnover

    How often inventory is sold and replaced in a specific period, indicating how efficiently inventory is managed

    What good looks like for this metric: 6 to 12 times per year

    Ideas to improve this metric
    • Reduce excess inventory
    • Improve demand planning accuracy
    • Negotiate better supplier terms
    • Implement just-in-time inventory systems
    • Conduct ABC analysis for inventory
order-fulfilmentdeliverylogistics-managerinventory-analystsupply-chain-managementorder-processing
Implement these metrics

Tracking your Order Fulfilment metrics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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