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It Consultant metrics and KPIs

What are It Consultant metrics?

Crafting the perfect It Consultant metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find It Consultant metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of It Consultant metrics and KPIs

Metrics for Security Alert Management

  • 1. Time to Triage

    The average time taken to assess and categorize a security alert once it is received.

    What good looks like for this metric: 1-2 hours

    Ideas to improve this metric
    • Automate initial alert categorization
    • Train staff on efficient triage process
    • Implement clear triage protocols
    • Regularly review triage processes
    • Utilize prioritization tools

  • 2. False Positive Rate

    The percentage of security alerts that were incorrectly flagged as threats.

    What good looks like for this metric: Under 10%

    Ideas to improve this metric
    • Refine detection rules and algorithms
    • Regularly update threat intelligence
    • Enhance user training on alert interpretation
    • Increase context provided with alerts
    • Engage in regular false positive audits

  • 3. Alert Volume by Severity

    The number of security alerts received categorized by severity level (informational, low, medium, high).

    What good looks like for this metric: Varies by organization size

    Ideas to improve this metric
    • Optimise threat detection thresholds
    • Enhance network traffic analysis
    • Implement targeted monitoring
    • Use data aggregation tools
    • Evaluate alert relevance regularly

  • 4. Incident Resolution Time

    The time taken from triaging an alert to resolving the underlying security threat.

    What good looks like for this metric: 4-8 hours

    Ideas to improve this metric
    • Set clear response protocols
    • Utilize automated resolution tools
    • Conduct regular training sessions
    • Ensure scalable resources
    • Engage in post-incident analyses

  • 5. Alert Re-assignment Rate

    The percentage of alerts that must be reassigned due to incorrect initial triage.

    What good looks like for this metric: Under 5%

    Ideas to improve this metric
    • Provide comprehensive training for triagers
    • Establish clear escalation pathways
    • Use specialised triage teams
    • Regularly assess alert primacy guidelines
    • Conduct bi-annual skill assessments
alert-managementsecurity-metricssecurity-analystit-consultantcybersecurity-teamincident-response-team
Implement these metrics

Tracking your It Consultant metrics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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