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5 examples of Logistics metrics and KPIs

What are Logistics metrics?

Finding the right Logistics metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Transfer these examples to your app of choice, or opt for Tability to help keep you on track.

Find Logistics metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Logistics metrics and KPIs

Metrics for Container Movement Tracking

  • 1. On-time Arrival Rate

    Percentage of containers arriving at the port on schedule

    What good looks like for this metric: 95%-99%

    Ideas to improve this metric
    • Automate scheduling notices
    • Use real-time tracking tools
    • Coordinate with logistics partners
    • Optimise route planning
    • Implement contingency protocols
  • 2. Container Dwell Time

    Average time containers remain at the terminal before offloading

    What good looks like for this metric: 2-3 days

    Ideas to improve this metric
    • Upgrade processing systems
    • Streamline customs procedures
    • Enhance coordination with transport
    • Schedule timed offloading
    • Implement penalty charges for delays
  • 3. Container Utilisation Rate

    Percentage of container space effectively used during transport

    What good looks like for this metric: 80%-85%

    Ideas to improve this metric
    • Conduct regular audits
    • Implement container sharing
    • Evaluate cargo plans
    • Invest in container optimisation software
    • Train staff on best loading practices
  • 4. Compliance Incidents

    Number of compliance-related issues reported in container tracking

    What good looks like for this metric: 1-2 per quarter

    Ideas to improve this metric
    • Conduct regular staff training
    • Update compliance protocols
    • Implement an incident reporting system
    • Review past incidents for trends
    • Foster a culture of transparency
  • 5. System Uptime

    Percentage of time the Trutrack system is operating without issues

    What good looks like for this metric: 99%-99.9%

    Ideas to improve this metric
    • Schedule regular system maintenance
    • Use reliable servers
    • Ensure adequate IT support
    • Implement redundancy measures
    • Monitor system performance continuously

Metrics for Logistics Innovation in Santa Catarina

  • 1. Delivery Time Reduction

    Measures the reduction in delivery time from point of origin to destination, indicating efficiency improvements

    What good looks like for this metric: 1-2 days reduction

    Ideas to improve this metric
    • Implement predictive analytics for route optimization
    • Use real-time tracking and monitoring systems
    • Enhance communication between stakeholders
    • Adopt automated warehouse systems
    • Regularly review and refine processes
  • 2. Sustainability Index

    Evaluates the environmental, social, and economic sustainability of logistics operations

    What good looks like for this metric: Score of 70-80 out of 100

    Ideas to improve this metric
    • Switch to electric or hybrid vehicles
    • Promote sustainable sourcing and suppliers
    • Implement waste reduction initiatives
    • Conduct regular sustainability audits
    • Educate stakeholders on sustainable practices
  • 3. Cost Efficiency

    Compares the total logistics cost savings relative to the performance improvements achieved

    What good looks like for this metric: 10-15% cost reduction

    Ideas to improve this metric
    • Negotiate better rates with carriers
    • Invest in technology that reduces manual errors
    • Optimize warehouse space and processes
    • Scale operations to benefit from economies of scale
    • Develop partnerships for cost-sharing
  • 4. Customer Satisfaction Score

    Assesses customer satisfaction with logistics services, gauging overall experience

    What good looks like for this metric: 80-90% satisfaction rate

    Ideas to improve this metric
    • Regular surveys and feedback collection
    • Personalize customer interactions
    • Resolve issues promptly and effectively
    • Enhance transparency and visibility of logistics processes
    • Continuously update customers on delivery status
  • 5. Operational Efficiency

    Evaluates the ratio of output produced to the inputs used, reflecting process efficiency improvements

    What good looks like for this metric: Increase of 15-20%

    Ideas to improve this metric
    • Streamline standard operating procedures
    • Use data analytics for decision making
    • Train employees in lean techniques
    • Automate repetitive tasks
    • Conduct regular performance evaluations

Metrics for Container handling workload

  • 1. Container Processing Time

    Average time taken to process each container from arrival to storage.

    What good looks like for this metric: 1 to 2 hours per container

    Ideas to improve this metric
    • Streamline processing procedures
    • Implement technology for tracking
    • Conduct regular staff training
    • Optimize layout for efficiency
    • Schedule peak time workforce effectively
  • 2. Employee Utilization Rate

    Percentage of time employees are actively working on container handling.

    What good looks like for this metric: 75% to 85%

    Ideas to improve this metric
    • Adjust shift schedules based on demand
    • Cross-train employees for versatility
    • Monitor workload distribution
    • Implement performance tracking
    • Use analytics to forecast demand
  • 3. Container Handling Capacity

    Maximum number of containers that can be processed per day by the current workforce.

    What good looks like for this metric: Varies based on operation scale

    Ideas to improve this metric
    • Assess and reallocate resources
    • Enhance workplace ergonomics
    • Adopt automated solutions
    • Identify process bottlenecks
    • Increase employee support
  • 4. Error Rate in Container Processing

    Percentage of processing errors made by employees while handling containers.

    What good looks like for this metric: Less than 2%

    Ideas to improve this metric
    • Standardize operating procedures
    • Implement quality control checks
    • Provide focused error-specific training
    • Analyze error trends regularly
    • Encourage a feedback culture
  • 5. Employee Satisfaction Rate

    Level of employee satisfaction and morale among container handling staff.

    What good looks like for this metric: Above 80%

    Ideas to improve this metric
    • Provide incentives and recognition
    • Conduct regular satisfaction surveys
    • Improve working conditions
    • Foster an open communication environment
    • Support career development opportunities

Metrics for Event Attendance

  • 1. Attendance Rate

    The percentage of invited guests who attended the event, calculated by dividing the number of attendees by the number of invited guests.

    What good looks like for this metric: 70-90% for corporate events

    Ideas to improve this metric
    • Send reminders to invitees
    • Provide incentives for attendance
    • Ensure convenient event location
    • Engage with potential attendees on social media
    • Offer multiple registration options
  • 2. Registration Conversion Rate

    The percentage of people who registered after visiting the event page, determined by dividing the number of registrations by the number of page visitors.

    What good looks like for this metric: 15-25% conversion rate

    Ideas to improve this metric
    • Simplify the registration process
    • Highlight early bird discounts
    • Display testimonials from past events
    • Enhance the visual appeal of the event page
    • Use strong call-to-action buttons
  • 3. On-Time Arrival Rate

    The percentage of attendees who arrive at the event on time, calculated by dividing the number of on-time arrivals by the total number of attendees.

    What good looks like for this metric: 85-95% of attendees

    Ideas to improve this metric
    • Communicate clear event schedules
    • Provide detailed venue directions
    • Offer pre-event engagement activities
    • Send day-of reminders
    • Ensure efficient check-in process
  • 4. Repeat Attendance Rate

    The percentage of attendees who have previously attended past events, found by dividing repeat attendees by total current attendees.

    What good looks like for this metric: 20-30% repeat attendees

    Ideas to improve this metric
    • Create loyalty programs
    • Offer exclusive content for returning attendees
    • Conduct surveys to gather feedback
    • Develop strong networking opportunities
    • Nurture relationships through follow-up communications
  • 5. Social Media Engagement

    The level of interaction (likes, shares, comments) on social media posts related to the event, indicating the event's reach and excitement level.

    What good looks like for this metric: Varies by platform and audience size

    Ideas to improve this metric
    • Craft engaging event teasers
    • Use event-specific hashtags
    • Live-tweet updates during the event
    • Host giveaways or contests
    • Encourage attendees to share experiences

Metrics for Accuracy in Multiple Warehouses

  • 1. Inventory Accuracy Rate

    Measures the percentage of inventory records that match the physical count

    What good looks like for this metric: Typically around 95-99%

    Ideas to improve this metric
    • Implement regular cycle counts
    • Enhance employee training programmes
    • Utilise an automated inventory management system
    • Conduct root cause analysis on discrepancies
    • Improve data entry processes
  • 2. Shrinkage Rate

    Quantifies the loss of inventory due to factors like theft, damage, or miscounting

    What good looks like for this metric: Typically around 1-3%

    Ideas to improve this metric
    • Strengthen security measures
    • Improve inventory handling practices
    • Conduct regular audits
    • Implement loss prevention policies
    • Enhance employee accountability
  • 3. Order Fulfilment Accuracy

    Tracks the percentage of orders correctly picked, packed, and shipped without mistakes

    What good looks like for this metric: Typically around 95-99%

    Ideas to improve this metric
    • Enhance order verification processes
    • Invest in pick-to-light or voice picking technology
    • Regularly train order fulfilment staff
    • Implement barcode scanning processes
    • Regularly audit orders
  • 4. Stockout Rate

    Indicates the percentage of items not available when needed

    What good looks like for this metric: Typically below 5%

    Ideas to improve this metric
    • Optimise forecast and demand planning
    • Improve supplier relationships
    • Conduct regular stock level assessments
    • Utilise just-in-time replenishment
    • Implement safety stock levels
  • 5. Turnover Rate

    Measures how quickly inventory is sold and replaced over a period

    What good looks like for this metric: Varies by industry; generally higher is better

    Ideas to improve this metric
    • Enhance inventory management practices
    • Conduct market trend analysis
    • Optimise pricing strategies
    • Improve demand forecasting accuracy
    • Regularly review slow-moving inventory

Tracking your Logistics metrics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

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Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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