What are Employee Relations metrics? Finding the right Employee Relations metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.
Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.
Find Employee Relations metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Employee Relations metrics and KPIs 1. Employee Engagement Score This score measures the level of engagement an employee feels towards the organisation, based on surveys and feedback.
What good looks like for this metric: 70-80%
Ideas to improve this metric Create regular feedback opportunities Offer professional development programmes Implement flexible work arrangements Recognise and reward employee achievements Promote a healthy work-life balance 2. Employee Net Promoter Score (eNPS) A measure of how likely employees are to recommend their workplace to others, calculated by subtracting the percentage of detractors from promoters.
What good looks like for this metric: 10-30
Ideas to improve this metric Foster open communication channels Address employee concerns promptly Create a strong company culture Enhance job satisfaction Provide adequate resources and support 3. Voluntary Turnover Rate The percentage of employees who leave the company voluntarily over a specific period.
What good looks like for this metric: 10-15%
Ideas to improve this metric Conduct exit interviews to understand reasons for leaving Increase employee growth opportunities Review and adjust compensation packages Enhance motivation through inspiring leadership Encourage team building activities 4. Absenteeism Rate The rate at which employees are absent from work, excluding allowed absences.
What good looks like for this metric: 1-2%
Ideas to improve this metric Implement wellness programmes Provide mental health support Enhance job satisfaction Encourage taking timely breaks Evaluate workload consistency 5. Job Satisfaction Index Measures employee contentment with their job roles and responsibilities through surveys.
What good looks like for this metric: 70-85%
Ideas to improve this metric Regularly review job roles and responsibilities Offer career progression opportunities Maintain a positive workplace environment Provide feedback and praise Ensure adequate work-life balance
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1. Case Resolution Time The average time taken to resolve individual cases from initiation to closure
What good looks like for this metric: 3-6 months
Ideas to improve this metric Establish clear procedures for case handling Use automated systems for case tracking Enhance communication between involved parties Provide regular training for case managers Regularly review unresolved cases to identify bottlenecks 2. Success Rate of Resolutions The percentage of cases resolved without escalation or legal proceedings
What good looks like for this metric: 70-85%
Ideas to improve this metric Invest in training for negotiation skills Implement mediation before litigation Track and analyse unsuccessful cases for improvements Establish a collaborative problem-solving approach Regularly update dispute resolution policies 3. Number of Cases Per Employee The average number of IR & CCMA cases managed per employee
What good looks like for this metric: 1-3 cases per year
Ideas to improve this metric Allocate dedicated case managers Ensure balanced distribution of cases Monitor individual case manager workloads Implement preventative measures to reduce cases Offer support services to employees to prevent issues 4. Employee Satisfaction with Resolution Process A measure of how satisfied employees are with the case resolution process
What good looks like for this metric: 80% satisfaction
Ideas to improve this metric Conduct regular surveys post-resolution Incorporate feedback into process improvement Enhance transparency of the process Provide clear communication throughout the process Offer employee support services during the process 5. Cost of Resolution Per Case The average cost incurred by the company per resolved case
What good looks like for this metric: $500-$2,000
Ideas to improve this metric Reduce legal costs through internal mediation Implement cost-effective dispute resolution methods Analyse high-cost cases for learning Use technology to streamline processes Negotiate vendor contracts for better rates
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1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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Tracking your Employee Relations metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
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