What are Systems Maintenance Team metrics? Crafting the perfect Systems Maintenance Team metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find Systems Maintenance Team metrics with AI While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Systems Maintenance Team metrics and KPIs 1. Percentage of Systems Fully Functional Measures the percentage of business systems across departments that are fully functional without any issues
What good looks like for this metric: 90-95%
Ideas to improve this metric Implement regular system maintenance schedules Upgrade outdated software and hardware Conduct frequent system audits Train staff on system usage and troubleshooting Establish a rapid response team for critical issues 2. Average System Downtime Calculates the average time that business systems are non-operational
What good looks like for this metric: Less than 1 hour per month
Ideas to improve this metric Optimize backup and recovery processes Use automated monitoring tools Schedule updates during off-peak hours Develop and test robust disaster recovery plans Enhance infrastructure reliability with redundancy measures 3. Support Request Resolution Time Measures the average time taken to resolve support requests from different departments
What good looks like for this metric: Less than 4 hours
Ideas to improve this metric Set clear priority levels for support tickets Implement a ticketing system with tracking capabilities Provide customer service training for IT support staff Create a comprehensive FAQ and knowledge base Encourage self-service for common issues 4. User Satisfaction Score Summarises user feedback on their satisfaction with systems support
What good looks like for this metric: Above 80%
Ideas to improve this metric Conduct regular satisfaction surveys Analyse feedback to identify common issues Engage users in system improvement discussions Provide transparent updates on resolution progress Recognise and reward high-performance support teams 5. Frequency of System Changes Tracks how frequently systems undergo significant updates or changes
What good looks like for this metric: Monthly or quarterly updates
Ideas to improve this metric Plan updates based on user feedback and needs Test updates thoroughly in a controlled environment Communicate changes effectively to users Incorporate user feedback for improvements Balance system stability and innovation
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1. Annual Sales Volume The total quantity of plastic products sold within a year
What good looks like for this metric: 10,000 MT in 2025, increasing to 50,000 MT by 2035
Ideas to improve this metric Expand market reach through marketing Increase product quality to boost sales Enhance sales team training and incentives Identify and target key industries needing plastic Collaborate with international partners 2. Production Yield The percentage of produced items that meet quality standards
What good looks like for this metric: 95% in 2025, aiming for 99% by 2035
Ideas to improve this metric Implement quality checks at each production phase Invest in modern machinery and technology Train employees on quality control processes Conduct regular maintenance on equipment Incorporate lean manufacturing practices 3. Customer Retention Rate The percentage of customers who continue to buy over time
What good looks like for this metric: 80% in 2025, increasing to 95% by 2035
Ideas to improve this metric Enhance customer service and support Implement a loyalty program Regularly seek customer feedback for improvements Offer personalized deals and discounts Ensure high product quality and consistency 4. Cost per Metric Tonne (MT) The cost incurred to produce one metric tonne of plastic
What good looks like for this metric: 10% reduction by 2026, aiming for 20% reduction by 2035
Ideas to improve this metric Streamline procurement processes Negotiate better deals with suppliers Optimize production scheduling for efficiency Minimize waste during production Utilize energy-efficient machinery 5. Training Hours per Employee The average number of hours each employee spends in training annually
What good looks like for this metric: 20 hours in 2025, increasing to 60 hours by 2035
Ideas to improve this metric Develop a comprehensive training calendar Encourage online and external training sessions Introduce mentorship programs Link training to career development plans Utilize technology for training modules
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Tracking your Systems Maintenance Team metrics Having a plan is one thing, sticking to it is another.
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
More metrics recently published We have more examples to help you below.
Planning resources OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
Tability's check-ins will save you hours and increase transparency
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