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System Functionality metrics and KPIs

What are System Functionality metrics?

Crafting the perfect System Functionality metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find System Functionality metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of System Functionality metrics and KPIs

Metrics for Business Systems Support

  • 1. Percentage of Systems Fully Functional

    Measures the percentage of business systems across departments that are fully functional without any issues

    What good looks like for this metric: 90-95%

    Ideas to improve this metric
    • Implement regular system maintenance schedules
    • Upgrade outdated software and hardware
    • Conduct frequent system audits
    • Train staff on system usage and troubleshooting
    • Establish a rapid response team for critical issues

  • 2. Average System Downtime

    Calculates the average time that business systems are non-operational

    What good looks like for this metric: Less than 1 hour per month

    Ideas to improve this metric
    • Optimize backup and recovery processes
    • Use automated monitoring tools
    • Schedule updates during off-peak hours
    • Develop and test robust disaster recovery plans
    • Enhance infrastructure reliability with redundancy measures

  • 3. Support Request Resolution Time

    Measures the average time taken to resolve support requests from different departments

    What good looks like for this metric: Less than 4 hours

    Ideas to improve this metric
    • Set clear priority levels for support tickets
    • Implement a ticketing system with tracking capabilities
    • Provide customer service training for IT support staff
    • Create a comprehensive FAQ and knowledge base
    • Encourage self-service for common issues

  • 4. User Satisfaction Score

    Summarises user feedback on their satisfaction with systems support

    What good looks like for this metric: Above 80%

    Ideas to improve this metric
    • Conduct regular satisfaction surveys
    • Analyse feedback to identify common issues
    • Engage users in system improvement discussions
    • Provide transparent updates on resolution progress
    • Recognise and reward high-performance support teams

  • 5. Frequency of System Changes

    Tracks how frequently systems undergo significant updates or changes

    What good looks like for this metric: Monthly or quarterly updates

    Ideas to improve this metric
    • Plan updates based on user feedback and needs
    • Test updates thoroughly in a controlled environment
    • Communicate changes effectively to users
    • Incorporate user feedback for improvements
    • Balance system stability and innovation
system-functionalityuser-satisfactionit-managersupport-technicianit-support-teamsystems-maintenance-team
Implement these metrics

Tracking your System Functionality metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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