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Request Efficiency metrics and KPIs

What are Request Efficiency metrics?

Finding the right Request Efficiency metrics can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.

Find Request Efficiency metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Request Efficiency metrics and KPIs

Metrics for Request Completion Efficiency

  • 1. Average Request Completion Time

    The average time taken to complete a request from the time it is received to the time it is completed

    What good looks like for this metric: 1-2 hours

    Ideas to improve this metric
    • Streamline the request processing workflow
    • Improve staff training to increase efficiency
    • Utilise automation tools where possible
    • Set clear priorities for request handling
    • Regularly review and optimise processes

  • 2. On-Time Completion Rate

    The percentage of requests completed by the expected completion time

    What good looks like for this metric: 90% or higher

    Ideas to improve this metric
    • Set realistic and clear deadlines
    • Enhance communication between teams
    • Implement time tracking tools
    • Prioritise high-impact requests
    • Conduct regular performance reviews

  • 3. Average Delay Time

    The average time by which a request exceeds its expected completion time

    What good looks like for this metric: 10-15 minutes

    Ideas to improve this metric
    • Identify and resolve bottlenecks
    • Improve early risk detection
    • Allocate resources more effectively
    • Use predictive analytics for planning
    • Schedule regular workload assessments

  • 4. Request Handling Efficiency

    Ratio of total completed requests to the total operating time

    What good looks like for this metric: Greater than 0.8

    Ideas to improve this metric
    • Monitor resource utilisation
    • Reduce redundant steps in processes
    • Enhance teamwork and collaboration
    • Invest in training for skill development
    • Evaluate technology stack for improvements

  • 5. Client Satisfaction Score

    Customer's perception of the timeliness and quality of request handling

    What good looks like for this metric: Above 4.5 on a 5-point scale

    Ideas to improve this metric
    • Gather and act on client feedback
    • Improve the speed of service delivery
    • Ensure clear communication at all stages
    • Offer proactive solutions to delays
    • Regularly update clients about request status
request-efficiencyclient-satisfactionprocess-managercustomer-service-representativeoperations-teamquality-assurance-team
Implement these metrics

Tracking your Request Efficiency metrics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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