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tability.ioWhat are It Tech Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Tech Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
It Tech Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Tech Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance security operations with standardized logging and monitoring
ObjectiveEnhance security operations with standardized logging and monitoring
KRTrain 100% of the tech team on new logging standards and monitoring processes
Develop a comprehensive training module on new logging standards- Implement periodic assessments to ensure comprehension and compliance
- Schedule mandatory training sessions for all tech team members
- KRImplement a standardized logging system in 100% of operational scopes
- Identify all operational scopes requiring standardized logging
- Choose appropriate standardized logging system for implementation
- Deploy chosen system across all identified scopes
- KRAchieve 95% detection rate of security issues with enhanced monitoring tools
- Research and purchase advanced security monitoring tools
- Regularly test and adjust security parameters
- Train IT team on using enhanced monitoring tools
OKRs to implement phase one of privilege access management tool replacement
- ObjectiveImplement phase one of privilege access management tool replacement
- KRDevelop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- KRTrain 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- KRIdentify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
OKRs to enhance IT stability in the DACH region through strategic global and local collaborations
- ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
- KRImplement 2 new IT infrastructure projects successfully with minimized downtime
- Implement projects during least busy hours to minimize disruption
- Prioritize tasks, delegate accordingly, and monitor progress regularly
- Identify required resources and create detailed project plans for each system
- KRSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
- Finalize and formalize partnership agreements
- Identify reputable IT service providers for potential partnership
- Set up meetings to present partnership proposals
- KRAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
- Improve IT infrastructure for enhanced efficiency
- Implement advanced IT troubleshooting training for staff
- Establish effective communication channels for IT issues
OKRs to enhance the organization's information technology efficiency and security
- ObjectiveEnhance the organization's information technology efficiency and security
- KRIncrease IT systems uptime to 99.9% across all operations
- Introduce proactive system performance monitoring
- Regularly update and patch all software systems
- Implement robust and diverse backup servers for essential systems
- KRImplement multi-factor authentication for 90% of users to enhance security
- Guide users through the multi-factor adoption process
- Choose a suitable multi-factor authentication system
- Identify and classify users based on access levels and security requirements
- KRDecrease system-related user complaints by 30% through proactive IT support improvements
- Enhance technical troubleshooting protocols
- Implement continuous monitoring for system performance
- Develop comprehensive IT support training programs
OKRs to initiate transition from old privilege access management tools
- ObjectiveInitiate transition from old privilege access management tools
- KRIdentify a list of potential replacement tools by conducting a market analysis
- Research and gather information on available tools in the market
- Compare features, pricing, and scalability of each tool
- Document and create a list of suitable replacement tools
- KRDeploy a pilot program testing new tool within a department to measure effectiveness
- Select a department for the pilot program
- Establish metrics to evaluate tool effectiveness
- Install and train staff on the new tool
- KRComplete an efficacy assessment of top three identified tools
- Conduct and record assessments for each tool
- Develop criteria for efficacy assessment
- Identify the top three tools to be assessed
OKRs to improve IT service desk performance and customer satisfaction
- ObjectiveImprove IT service desk performance and customer satisfaction
- KRAchieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- KRIncrease first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- KRReduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
OKRs to ensure successful implementation and utilization of the ticket system
- ObjectiveEnsure successful implementation and utilization of the ticket system
- KRComplete ticket system setup and integration by 25% of the quarter
- Identify necessary software and hardware for ticket system setup
- Initiate system integration procedures
- Monitor and evaluate progress towards completion
- KRTrain 75% of staff members on the use and benefits of the ticket system
- Develop comprehensive, easy-to-understand training materials
- Identify staff members not familiar with the ticket system
- Schedule and conduct training sessions regularly
- KRAchieve at least 60% user adoption rate of the ticket system within the quarter
- Train all employees on the benefits and use of the ticket system
- Implement incentives for consistent ticket system usage
- Regularly monitor and report on user adoption rates
OKRs to efficiently manage and improve IT conference call operations
- ObjectiveEfficiently manage and improve IT conference call operations
- KRConduct training sessions to enhance team's troubleshooting skills by 30%
- Implement and monitor the training sessions regularly
- Identify gaps in current troubleshooting abilities of team members
- Develop a comprehensive training plan to address these gaps
- KRReduce technical issues during calls by 50% through system optimization
- Identify common technical issues during calls
- Implement and monitor the effectiveness of updates
- Develop system updates to address these issues
- KRIncrease participant satisfaction rate to 95% based on post-call surveys
- Design a regular review and improvement process
- Train representatives in customer service excellence
- Implement participant feedback from surveys
OKRs to improve IT Tech retail store deployment through automation enhancements
- ObjectiveImprove IT Tech retail store deployment through automation enhancements
- KRIncrease automation efficiency by 25% via software upgrades and tools integration
- Implement chosen software upgrades and integrate tools
- Research and select appropriate software upgrades
- Identify areas of workflow that need automation improvement
- KRTrain 90% of project team on new automation tools to boost deployment speed
- Identify qualified trainers to teach the new automation tools
- Monitor and evaluate team members' mastery of the new tools
- Schedule training sessions for all project team members
- KRReduce manual intervention in deployments by 30% by automating repetitive tasks
- Research and implement automation tools
- Train staff in using these automation tools
- Identify repetitive tasks during deployments
OKRs to full deployment of Ember and Abnormal Security tools in SecOps
- ObjectiveFull deployment of Ember and Abnormal Security tools in SecOps
- KRAchieve 100% operational status of both tools within the SecOps ecosystem by Week 12
- Evaluate current operational status of both tools
- Implement changes and verify 100% operational status
- Identify necessary upgrades or repairs for both tools
- KRTrain IT team on Abnormal Security and Ember tools by the end of Week 6
- Prepare materials and resources for the training
- Conduct post-training assessment by end of Week 6
- Schedule training sessions for IT team on both tools
- KRInstall and test Ember and Abnormal Security tools in the SecOps environment by Week 8
- Test both tools for effectiveness and efficiency
- Install Abnormal Security tool in the SecOps environment
- Install Ember tool in the SecOps environment
How to write your own It Tech Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
It Tech Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your It Tech Team OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Tech Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance Quality and Usability of my API
- OKRs to ensure successful integration and deployment of Productiv SaaS application
- OKRs to enhance resolution efficacy of the resolver team
- OKRs to achieve complete precision in delivering print instructions
- OKRs to enhance efficiency of material calculation to construction site
- OKRs to boost review count on G2 and Capterra platforms