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tability.ioWhat are It Team Member OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Team Member to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
It Team Member OKRs examples
You'll find below a list of Objectives and Key Results templates for It Team Member. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance security operations with standardized logging and monitoring
ObjectiveEnhance security operations with standardized logging and monitoring
KRTrain 100% of the tech team on new logging standards and monitoring processes
Develop a comprehensive training module on new logging standards- Implement periodic assessments to ensure comprehension and compliance
- Schedule mandatory training sessions for all tech team members
- KRImplement a standardized logging system in 100% of operational scopes
- Identify all operational scopes requiring standardized logging
- Choose appropriate standardized logging system for implementation
- Deploy chosen system across all identified scopes
- KRAchieve 95% detection rate of security issues with enhanced monitoring tools
- Research and purchase advanced security monitoring tools
- Regularly test and adjust security parameters
- Train IT team on using enhanced monitoring tools
OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
- ObjectiveEnhance visibility over cloud and on-prem patchmanagement and configurations
- KRComplete training for IT team on latest best practices regarding configurations and patch management
- Identify relevant training programs on configurations and patch management
- Enroll IT team members in selected training courses
- Monitor team's progression and verify training completion
- KRImplement a centralized system to track and report all cloud resource configurations
- Train staff to report configurations
- Deploy the system across all cloud resources
- Identify necessary components for the centralized tracking system
- KREstablish a schedule and process for regular patch updates and audits
- Identify software and systems that require regular patching
- Determine frequency for updates and audits
- Create SOP for patch management process
OKRs to establish monthly brown bag/office hours with IT
- ObjectiveEstablish monthly brown bag/office hours with IT
- KRGenerate and distribute an agenda for each session, one week in advance
- Formulate the agenda one week prior
- Compile topics to be discussed for each session
- Distribute the agenda to all participants
- KRAchieve a minimum 80% attendance rate at each session
- Implement incentives for regular attendees
- Send out reminder notifications about upcoming sessions
- Develop engaging session content to maintain attendance interest
- KRIdentify and confirm suitable time slots with 100% of IT team members
- Send confirmation emails for chosen time slots
- Compile responses and identify common availabilities
- Send survey to IT team to select preferred time slots
OKRs to improve IT service desk performance and customer satisfaction
- ObjectiveImprove IT service desk performance and customer satisfaction
- KRAchieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- KRIncrease first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- KRReduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
OKRs to enhance SIEM visibility with robust grey area log monitoring
- ObjectiveEnhance SIEM visibility with robust grey area log monitoring
- KRAchieve 25% reduction in grey area incidents due to improved log monitoring
- Increase frequency of log reviews
- Train staff on identifying grey area incidents
- Implement an enhanced log monitoring system
- KRImplement 2 new diverse log monitoring tools for SIEM visibility enhancement
- Purchase and install the chosen log monitoring tools
- Train IT personnel on the new tools operation and maintenance
- Research and select 2 diverse log monitoring tools suitable for SIEM
- KRConduct weekly audits to ensure 100% monitoring of grey area logs by SIEM
- Schedule weekly audits to check grey area logs
- Analyze and report results from each SIEM audit
- Ensure SIEM tool is constantly tracking all grey logs
OKRs to improve IT Tech retail store deployment through automation enhancements
- ObjectiveImprove IT Tech retail store deployment through automation enhancements
- KRIncrease automation efficiency by 25% via software upgrades and tools integration
- Implement chosen software upgrades and integrate tools
- Research and select appropriate software upgrades
- Identify areas of workflow that need automation improvement
- KRTrain 90% of project team on new automation tools to boost deployment speed
- Identify qualified trainers to teach the new automation tools
- Monitor and evaluate team members' mastery of the new tools
- Schedule training sessions for all project team members
- KRReduce manual intervention in deployments by 30% by automating repetitive tasks
- Research and implement automation tools
- Train staff in using these automation tools
- Identify repetitive tasks during deployments
OKRs to implement a new CMS successfully
- ObjectiveImplement a new CMS successfully
- KRTrain and upskill DevOps team members to effectively support and maintain the CMS
- KRDecrease the average time to resolve CMS-related issues by 20%
- Conduct regular audits to identify and address recurring CMS-related issues proactively
- Implement regular training sessions for CMS support staff to enhance their technical skills
- Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
- Improve communication channels to expedite issue escalation and resolution
- KRCollaborate with the service partner to ensure smooth integration of the CMS
- Clearly define the roles and responsibilities of each team member involved in the integration process
- Establish a communication protocol to ensure efficient information sharing between all parties involved
- Develop a structured timeline with key milestones for the CMS integration project
- Set up regular meetings with the service partner to discuss the CMS integration progress
- KRSuccessfully deploy and configure the new CMS on the production environment
- Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
- Conduct thorough testing of the new CMS on a staging environment before deployment
- Develop a detailed step-by-step deployment plan for CMS implementation
- Configure user permissions and roles in the production environment for effective CMS usage
OKRs to amplify sales of IT services and staff augmentation
- ObjectiveAmplify sales of IT services and staff augmentation
- KRImprove lead conversion rates by 10% through targeted sales initiatives
- KRUpscale IT staff augmentation sales by 20%
- Initiate upselling and cross-selling training for sales team
- Develop specialized sales pitch and strategies for upscale clients
- Identify potential markets for higher-end IT staff augmentation
- KRAchieve a 15% increase in new contract signings for IT services
- Enhance sales strategies to attract potential customers
- Develop and implement targeted marketing campaigns for IT services
- Improve service offerings based on customer feedback
How to write your own It Team Member OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
It Team Member OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your It Team Member OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Team Member OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to establish monthly brown bag/office hours with IT
- OKRs to increase efficiency and scalability through cloud deployment
- OKRs to drive successful implementation of relevant alliance principles
- OKRs to establish top-tier standards for change management practice
- OKRs to standardize all global processes
- OKRs to certify in development using JTA, Blueprint, Item writing & peer reviews