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2 OKR examples for It Support And Maintenance Team

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What are It Support And Maintenance Team OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Support And Maintenance Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

It Support And Maintenance Team OKRs examples

You'll find below a list of Objectives and Key Results templates for It Support And Maintenance Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to implement phase one of privilege access management tool replacement

  • ObjectiveImplement phase one of privilege access management tool replacement
  • KRDevelop detailed transition plan to ensure zero service disruptions
  • TaskSchedule and communicate transition plan to all stakeholders
  • TaskDevelop contingency strategies addressing identified risks
  • TaskIdentify critical services and potential disruption risks
  • KRTrain 70% of IT staff on the operation of selected new access management tools
  • TaskOrganize and implement the scheduled training sessions
  • TaskChoose appropriate access management tools for training
  • TaskIdentify 70% of IT staff requiring access management training
  • KRIdentify and assess five potential replacement tools, determining suitability by end of quarter
  • TaskResearch and list five potential replacement tools
  • TaskEvaluate each tool's effectiveness and suitability
  • TaskPresent findings and recommendation by the deadline

OKRs to enhance the reliability and availability of end-user hardware

  • ObjectiveEnhance the reliability and availability of end-user hardware
  • KRImplement a robust hardware replacement process to reduce downtime to under 24 hours
  • TaskDevelop clear hardware failure protocols for swift replacement
  • TaskEstablish a solid partnership with hardware suppliers for rapid replacement parts
  • TaskTrain staff on quick detection and resolution of hardware problems
  • KRDecrease hardware failure rate by 30% through regular maintenance and updates
  • TaskImplement a regular schedule for hardware checks and maintenance
  • TaskInstall latest software and firmware updates regularly
  • TaskTrain staff on updates and basic hardware troubleshooting
  • KRIncrease hardware uptime to 99.9% across all end-user devices
  • TaskEstablish a rapid response technical support team
  • TaskUpgrade outdated hardware to minimize failures
  • TaskImplement regular maintenance schedules for all hardware devices

How to write your own It Support And Maintenance Team OKRs

1. Get tailored OKRs with an AI

You'll find some examples below, but it's likely that you have very specific needs that won't be covered.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

Tability will then use your prompt to generate a fully editable OKR template.

Watch the video below to see it in action 👇

Option 2. Optimise existing OKRs with Tability Feedback tool

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Option 3. Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

It Support And Maintenance Team OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your It Support And Maintenance Team OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Support And Maintenance Team OKR templates

We have more templates to help you draft your team goals and OKRs.

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