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6 OKR examples for It Technician

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Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.

What are It Technician OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Technician to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect It Technician OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

It Technician OKRs examples

You'll find below a list of Objectives and Key Results templates for It Technician. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to enhance IT stability in the DACH region through strategic global and local collaborations

  • ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
  • KRImplement 2 new IT infrastructure projects successfully with minimized downtime
  • TaskImplement projects during least busy hours to minimize disruption
  • TaskPrioritize tasks, delegate accordingly, and monitor progress regularly
  • TaskIdentify required resources and create detailed project plans for each system
  • KRSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
  • TaskFinalize and formalize partnership agreements
  • TaskIdentify reputable IT service providers for potential partnership
  • TaskSet up meetings to present partnership proposals
  • KRAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
  • TaskImprove IT infrastructure for enhanced efficiency
  • TaskImplement advanced IT troubleshooting training for staff
  • TaskEstablish effective communication channels for IT issues

OKRs to reduce IT support response time by 20%

  • ObjectiveImprove IT support response time
  • KRIncrease number of available support agents
  • KRMonitor and optimize resolution time for all support tickets
  • KREnhance employee IT training to reduce basic inquiries
  • KRImplement a new ticketing system for faster response

OKRs to efficiently manage and improve IT conference call operations

  • ObjectiveEfficiently manage and improve IT conference call operations
  • KRConduct training sessions to enhance team's troubleshooting skills by 30%
  • TaskImplement and monitor the training sessions regularly
  • TaskIdentify gaps in current troubleshooting abilities of team members
  • TaskDevelop a comprehensive training plan to address these gaps
  • KRReduce technical issues during calls by 50% through system optimization
  • TaskIdentify common technical issues during calls
  • TaskImplement and monitor the effectiveness of updates
  • TaskDevelop system updates to address these issues
  • KRIncrease participant satisfaction rate to 95% based on post-call surveys
  • TaskDesign a regular review and improvement process
  • TaskTrain representatives in customer service excellence
  • TaskImplement participant feedback from surveys

OKRs to improve IT service desk performance and customer satisfaction

  • ObjectiveImprove IT service desk performance and customer satisfaction
  • KRAchieve 90% customer satisfaction rating in user surveys
  • TaskImplement regular training for customer service team
  • TaskDevelop customer-centric policies and strategies
  • TaskEstablish a user feedback system post-service
  • KRIncrease first contact resolution rate to 80%
  • TaskImplement a robust knowledge management system
  • TaskRegularly monitor and analyze resolution metrics
  • TaskTrain customer service team on effective problem-solving techniques
  • KRReduce average ticket resolution time by 20%
  • TaskImplement advanced ticket prioritization system
  • TaskStreamline communication processes within the team
  • TaskProvide comprehensive problem-solving training to staff

OKRs to ensure effective management of EUC assets

  • ObjectiveEnsure effective management of EUC assets
  • KRAchieve 100% completion of EUC asset inventory verification
  • TaskUpdate and finalize inventory records accordingly
  • TaskVerify physical presence and condition of all assets
  • TaskCompile a comprehensive list of all EUC assets
  • KRReduce EUC asset malfunction reports by 30%
  • TaskImplement regular preventive maintenance sessions for all EUC assets
  • TaskEnhance training for EUC equipment operators on troubleshooting
  • TaskSeek professional assessment of repetitively faulty EUC assets
  • KRAttain 95% user satisfaction rate on EUC asset performance
  • TaskImplement regular maintenance schedule for EUC assets
  • TaskEnhance EUC asset performance based on feedback
  • TaskConduct customer feedback surveys on EUC performance

OKRs to enhance the reliability and availability of end-user hardware

  • ObjectiveEnhance the reliability and availability of end-user hardware
  • KRImplement a robust hardware replacement process to reduce downtime to under 24 hours
  • TaskDevelop clear hardware failure protocols for swift replacement
  • TaskEstablish a solid partnership with hardware suppliers for rapid replacement parts
  • TaskTrain staff on quick detection and resolution of hardware problems
  • KRDecrease hardware failure rate by 30% through regular maintenance and updates
  • TaskImplement a regular schedule for hardware checks and maintenance
  • TaskInstall latest software and firmware updates regularly
  • TaskTrain staff on updates and basic hardware troubleshooting
  • KRIncrease hardware uptime to 99.9% across all end-user devices
  • TaskEstablish a rapid response technical support team
  • TaskUpgrade outdated hardware to minimize failures
  • TaskImplement regular maintenance schedules for all hardware devices

It Technician OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More It Technician OKR templates

We have more templates to help you draft your team goals and OKRs.

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