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tability.ioWhat are User Satisfaction OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for User Satisfaction to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
User Satisfaction OKRs examples
We've added many examples of User Satisfaction Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to strengthen reporting capabilities in Workday for higher education sector
ObjectiveStrengthen reporting capabilities in Workday for higher education sector
KRCreate and implement five new comprehensive higher education reports in Workday
Identify key data points for inclusion in comprehensive reports- Implement and test new reports in the live system
- Design five new report templates in Workday
- KRIncrease satisfaction among higher education Workday users by 20% through improved reporting
- Implement feedback system for regular user experience reports
- Develop comprehensive training on advanced reporting features
- Enhance reporting interface for improved user-friendliness
- KRComplete specialized Workday reporting training for higher education within four weeks
- Allocate study hours weekly to complete the training
- Review and practice training topics weekly until proficient
- Register for specialized Workday reporting training for higher education
OKRs to enhance user satisfaction and engagement with our app
- ObjectiveEnhance user satisfaction and engagement with our app
- KRReduce average response time to user inquiries to under 24 hours through streamlined customer support
- Regularly analyze response time data to identify bottlenecks and implement process improvements
- Establish clear guidelines and documentation for resolving common user inquiries
- Train customer support agents to handle inquiries effectively and efficiently
- Implement a ticketing system for efficient tracking and prioritization of user inquiries
- KRIncrease user retention rate by 15% through personalized push notifications and enhanced features
- Continuously monitor and optimize push notification campaigns and feature updates for maximum effectiveness
- Develop and implement a comprehensive push notification strategy based on user insights
- Analyze user behavior to identify key preferences and interests for personalized push notifications
- Enhance user experience by adding new features and improving existing functionalities
- KRIncrease user reviews by 20% through targeted campaigns and incentivized prompts
- Use social media platforms to highlight positive user reviews and encourage others to share their experiences
- Create personalized email campaigns to request user reviews with compelling copy and visuals
- Offer exclusive incentives, such as discounts or freebies, for users who leave reviews
- Implement in-app prompts at strategic moments to remind and encourage users to submit reviews
- KRIncrease average app rating to 4.5 stars through user feedback and app improvements
OKRs to implement the 1 million e-invoicing project successfully
- ObjectiveImplement the 1 million e-invoicing project successfully
- KRAchieve a user satisfaction score of 80% or above through surveys
- Develop a customer satisfaction survey focused on service quality
- Implement survey distribution with purchased services or product
- Analyze survey results and identify areas for improvement
- KRIncrease adoption rate of e-invoicing service to 75%
- Develop targeted marketing campaigns for e-invoicing services
- Enhance user interface for ease of use
- Offer incentives for e-invoicing adoption
- KRAcquire and onboard 250,000 new users for the e-invoicing service
- Establish referral programs to incentivize existing users
- Develop a compelling digital marketing strategy for target audience
- Implement user-friendly onboarding process to retain newcomers
OKRs to build a comprehensive, user-friendly HR platform
- ObjectiveBuild a comprehensive, user-friendly HR platform
- KRIncorporate feedback and streamline the interface for launch readiness
- Make necessary design revisions based on feedback
- Perform final testing to ensure launch readiness
- Gather and analyze end-user feedback on the interface
- KRDevelop a functional prototype for user testing within 2 weeks
- Assign development tasks to the team
- Identify key features necessary for the prototype
- Schedule user testing sessions
- KRAchieve 95% user satisfaction with platform operability and features post-launch
- Implement improvements based on user feedback and performance metrics
- Initiate post-launch customer surveys for feedback on operability and features
- Offer user training sessions/webinars to optimize feature utilization
OKRs to improve user satisfaction through comprehensive training
- ObjectiveEnhance user satisfaction through upgraded training
- KRIncrease user satisfaction score by 15%
- KRDecrease average response time to support tickets by 30%
- KRImprove user retention rate by 10%
- KRIncrease completion rate of comprehensive training by 20%
OKRs to build a comprehensive and user-friendly HR platform
- ObjectiveBuild a comprehensive and user-friendly HR platform
- KRDesign and develop an intuitive UI/UX for 1000 active users by the end of the quarter
- Implement, test, and improve designed UI/UX
- Analyze user behavior and preferences for UI/UX design
- Create wireframes and prototypes for new design
- KRSuccessfully integrate 5 essential HR modules like recruitment and payroll into the platform
- Test and debug the integrated platform regularly
- Analyze compatibility of essential HR modules with the platform
- Hire professionals for successful module integration
- KRAchieve 95% user satisfaction rate measured through a feedback survey
- Develop a user-friendly, comprehensive customer satisfaction survey
- Initiate efforts to enhance customer service responsiveness
- Implement strategies for improving product based on feedback
OKRs to develop a unified platform for third-party data delivery to mobile apps
- ObjectiveDevelop a unified platform for third-party data delivery to mobile apps
- KREnable integration of the platform with 5 different third-party data sources
- Identify 5 third-party data sources relevant to the platform
- Test and troubleshoot all data integrations
- Build API connectors for each data source
- KRDesign and prototype the platform's functionality by testing with 3 mobile apps
- Develop prototype incorporating these designs
- Test prototype with 3 mobile apps
- Sketch designs for the platform's functionality
- KRAchieve a user satisfaction rating of above 85% after the platform is launched
- Quickly resolve any reported user issues
- Conduct regular feedback surveys with users
- Implement a user-friendly design for the platform
OKRs to enhance overall user experience on our platform
- ObjectiveEnhance overall user experience on our platform
- KRDecrease user complaint rate by 10%
- Enhance user interface for easier navigation
- Implement proactive customer service training
- Improve product quality testing processes
- KRImprove user satisfaction score by 20%
- Implement regular customer feedback and survey sessions
- Offer prompt and effective customer support service
- Enhance product features based on user suggestions
- KRIncrease average session duration by 15%
- Produce engaging, high-quality content
- Implement effective CTAs on pages
- Improve site speed for enhanced user experience
OKRs to launch user-friendly and engaging new B2B website
- ObjectiveLaunch user-friendly and engaging new B2B website
- KRSecure 1,000+ active user accounts within the first two weeks post-launch
- Organize an attractive launch event for potential users
- Offer incentives for early sign-ups and referrals
- Implement a targeted online advertising campaign
- KRGuarantee 98% uptime throughout the post-launch stabilization period
- Establish a dedicated team for quick issue resolution
- Implement continuous system monitoring and issue detection tools
- Regularly verify and update disaster recovery plans
- KRAchieve a user satisfaction score of 90% in usability testing
- Implement improvements based on user feedback swiftly
- Regularly conduct and analyze user testing feedback
- Train staff in user-centered design principles and practices
OKRs to enhance product value and user discovery speed
- ObjectiveEnhance product value and user discovery speed
- KRIncrease customer satisfaction rate by 20% through product enhancements
- Conduct regular quality checks for product enhancements
- Implement customer feedback into product improvement plans
- Train customer service to address product-related queries effectively
- KRIncrease product conversion rate by 10% through user-centric design improvements
- Research market trends and consumer preferences in product design
- Implement design changes based on research data
- Test and analyze results for design improvements
- KRLower average time-to-value for new users by 15% with improved onboarding process
- Implement a well-structured induction program for new users
- Create engaging, user-friendly tutorial videos for swift learning
- Simplify the initial login process for user convenience
How to write your own User Satisfaction OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
User Satisfaction OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your User Satisfaction OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More User Satisfaction OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to increase automation and drive continuous improvement
- OKRs to enhance technical solution delivery for customer projects
- OKRs to establish process improvement to reduce audit adjustments entries
- OKRs to boost engagement levels of current supporters
- OKRs to increase overall adherence and attendance rate to 98%
- OKRs to enhance staff satisfaction to boost retention rates