Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Product Support OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We've tailored a list of OKRs examples for Product Support to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Product Support OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Product Support OKRs examples
You will find in the next section many different Product Support Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to launch a viable, user-friendly SaaS product
ObjectiveLaunch a viable, user-friendly SaaS product
KRAchieve a customer satisfaction score of above 85%
Develop a proactive customer communication strategy for problem resolution- Implement a customer feedback system to identify improvement areas
- Train staff in customer service protocols and problem-solving
- KRDevelop MVP with essential features by involving 10 beta testers
- Gather and integrate feedback to refine MVP features
- Identify the essential features needed for MVP development
- Recruit 10 beta testers for product evaluation
- KRObtain initial sign ups exceeding 50 customers
- Develop enticing advertising campaign targeting potential customers
- Launch sign-up incentive program or promotional offers
- Maximize reach through social media marketing strategies
OKRs to enhance product support to maximize customer satisfaction
- ObjectiveEnhance product support to maximize customer satisfaction
- KRImplement a training program to ensure 90% of support staff are fully certified
- Identify necessary certifications for 90% of support staff
- Schedule and monitor training progress until completion
- Secure relevant training resources or providers
- KRIncrease customer satisfaction scores by 20% through improved product support
- Develop comprehensive training for support staff on product features
- Implement 24/7 customer service hotline for product inquiries
- Regularly survey customers for feedback on product support
- KRReduce support ticket resolution time by 30%
- Establish clear communication channels for quicker response times
- Implement a more efficient ticket tracking system
- Train support team in advanced troubleshooting techniques
OKRs to boost enterprise customer attraction to our platform
- ObjectiveBoost enterprise customer attraction to our platform
- KRExpand platform features based on 75% of enterprise-client feedback
- Analyze feedback from 75% of enterprise clients
- Identify commonly requested platform features
- Initiate development of new features
- KRIncrease demo requests by 30% over the next quarter
- Implement a user-friendly online demo request form
- Enhance demo product features to attract more customer interest
- Develop targeted marketing campaigns to boost demo visibility
- KREnhance customer support satisfaction rate by 45%
- Implement a customer feedback system to gauge satisfaction
- Implement comprehensive training programs for customer support staff
- Improve product/service quality based on customer insights
OKRs to communicate product support advancements by us and our partners
- ObjectiveCommunicate product support advancements by us and our partners
- KRIncrease monthly progress report releases to partners by 50%
- Boost staff resources for report creation and distribution
- Identify partners needing more frequent reports
- Implement a more efficient report-generation process
- KREstablish a bi-weekly structured feedback loop with all key partners
- Outline and communicate a bi-weekly meeting schedule
- Develop a comprehensive feedback agenda
- Implement a system for documenting and tracking feedback
- KRAchieve 25% engagement increase on shared progress updates across all platforms
- Amplify shares by creating engaging, easily shareable content
- Implement interactive elements in progress updates
- Promote user-generated content sharing
OKRs to maximize self-service options for private customers
- ObjectiveMaximize self-service options for private customers
- KRLaunch 3 new intuitive self-service features by the end of the quarter
- Develop and test these self-service features thoroughly
- Identify potential features through market research and user feedback
- Efficiently integrate and deploy new features into the system
- KRAchieve 25% customer usage of these new self-service features
- Implement a marketing campaign highlighting feature benefits
- Develop engaging tutorials on utilizing new self-service features
- Conduct user experience surveys to uncover usage barriers
- KRReduce customer support queries by 15% through increased self-service utilization
- Implement comprehensive FAQ section on the website
- Implement a robust chatbot for common queries
- Develop easy-to-understand user manuals
OKRs to successfully launch a new payment service product
- ObjectiveSuccessfully launch a new payment service product
- KRSecure 1,000 new registrations for the payment service
- Launch a targeted online marketing campaign to attract new users
- Offer an incentivized referral program for existing customers
- Collaborate with businesses to bundle our service with their products
- KRAchieve 95% positive customer feedback on usability and convenience within three months
- Provide prompt and effective customer support
- Implement regular improvements based on user feedback
- Develop intuitive and user-friendly product interface
- KRIncrease product awareness through a marketing campaign with 5,000 engagements
- Develop a creative marketing strategy centered on product awareness
- Deploy campaign on various digital platforms for broad reach
- Monitor and analyze campaign engagement to improve approach
OKRs to implement engagement visibility for corporate customers on Mina Sidor
- ObjectiveImplement engagement visibility for corporate customers on Mina Sidor
- KRIncrease the number of corporate users by 20% through improved platform functionality
- Conduct targeted marketing for corporate users
- Upgrade platform features based on popular user feedback
- Offer limited-time promotions for corporate sign-ups
- KRReduce customer inquiries regarding engagement status by 30% after feature implementation
- Implement a self-help guide for new feature
- Apply customer feedback for feature improvement
- Conduct webinars demonstrating feature usage
- KRAchieve 90% positive feedback on newly implemented engagement visibility feature
- Gather initial user feedback on engagement visibility feature
- Continuously monitor and adjust feature for user satisfaction
- Improve feature based on user feedback and comments
OKRs to enhance customer satisfaction and net promoter score
- ObjectiveEnhance customer satisfaction and net promoter score
- KRBolster CSAT rating by 10% with enhanced product quality and user-friendliness
- Educate users on product features via online tutorials
- Continually gather client feedback for user-interface enhancements
- Implement a robust quality assurance process for product improvement
- KRDecrease customer complaints by 20% by implementing effective solutions swiftly
- Develop swift response protocols for customer complaints
- Track and analyze complaint trends weekly
- Implement thorough training towards successful problem-solving
- KRIncrease NPS score by 15% through improving customer support responsiveness
- Regularly monitor and evaluate response times
- Implement customer support training on efficient and proactive response
- Integrate faster customer service software/tools
OKRs to increase customer migration from on-premises product to cloud product
- ObjectiveIncrease customer migration from on-premises product to cloud product
- KRReduce on-premises product support requests by 15% due to migration success
- Provide comprehensive training on new system usage to all staff
- Create detailed user guides and FAQs about the migrated product
- Track and address recurring issues proactively
- KRSecure positive customer feedback on the benefits and ease of transitioning
- Offer incentives for leaving positive, detailed feedback
- Implement staff training to ensure smooth customer transitions
- Conduct a post-transition survey to gather customer opinions
- KRAchieve 20% increase in cloud product subscriptions compared to on-premises
- Offer special discounts for cloud over on-premises subscriptions
- Increase customer awareness of cloud advantages through online webinars
- Implement an aggressive marketing campaign for cloud products
OKRs to enhance product suite experience for small businesses and accountants
- ObjectiveEnhance product suite experience for small businesses and accountants
- KRImprove user interface navigation by 35% measured by user testing
- Implement interface changes based on feedback
- Conduct user testing to measure improvement
- Survey users for feedback on current navigation difficulties
- KRImplement 2 new features based on users' unique needs surveys feedback
- Test and implement the new features
- Analyze survey feedback to identify two most requested features
- Design and develop these two new features
- KRReduce customer support calls by 30% through enhanced, intuitive design
- Implement intuitive, user-friendly features
- Improve user interface for easier navigation
- Incorporate a comprehensive FAQ section
Product Support OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Product Support OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve personal productivity through effective time management
- OKRs to amplify agriculture's relevance and importance in society
- OKRs to enhance Product Owners' competency for optimal efficiency
- OKRs to cultivate an environment encouraging autonomy, entrepreneurial spirit and swift decision-making
- OKRs to increase review volume on G2 and Capterra
- OKRs to boost agile team productivity by 15%