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tability.ioWhat are Net Promoter Score OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Net Promoter Score. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
Net Promoter Score OKRs examples
You'll find below a list of Objectives and Key Results templates for Net Promoter Score. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance customer satisfaction and net promoter score
ObjectiveEnhance customer satisfaction and net promoter score
KRBolster CSAT rating by 10% with enhanced product quality and user-friendliness
Educate users on product features via online tutorials- Continually gather client feedback for user-interface enhancements
- Implement a robust quality assurance process for product improvement
- KRDecrease customer complaints by 20% by implementing effective solutions swiftly
- Develop swift response protocols for customer complaints
- Track and analyze complaint trends weekly
- Implement thorough training towards successful problem-solving
- KRIncrease NPS score by 15% through improving customer support responsiveness
- Regularly monitor and evaluate response times
- Implement customer support training on efficient and proactive response
- Integrate faster customer service software/tools
OKRs to to enhance customer satisfaction, effort score, and net promoter score
- ObjectiveTo enhance customer satisfaction, effort score, and net promoter score
- KRIncrease net promoter score by 8% via effective customer feedback mechanisms
- Develop a robust system for addressing complaints
- Train staff in effective customer service techniques
- Implement regular customer satisfaction surveys
- KRBoost customer satisfaction index by 10% through improved service quality
- Implement comprehensive staff training to improve customer service skills
- Monitor and fix identified service quality issues in a timely manner
- Develop a robust customer feedback system to identify service quality issues
- KRReduce customer effort score by 15% by simplifying user journeys
- Streamline user interface for simplicity and comfort
- Identify complex steps in current user journeys
- Implement effective user feedback mechanisms
OKRs to elevate the NPS score in B2B SaaS by 5%
- ObjectiveElevate the NPS score in B2B SaaS by 5%
- KRReduce customer support resolution time by 20%
- Train customer service agents regularly for efficiency
- Automate repetitive customer inquiries using AI
- Implement live chat for instant customer inquiries resolution
- KRImprove product feature satisfaction by 10% through software enhancements
- Implement software enhancements addressing customer issues
- Evaluate satisfaction improvement post-enhancements
- Identify areas requiring improvements from customer feedback
- KRIncrease the rate of customer feedback collection by 15%
- Train staff on effective customer feedback solicitation
- Offer incentives for customers leaving feedback
- Implement a customer feedback system after each purchase
OKRs to increase Net Promoter Score to 60
- ObjectiveIncrease Net Promoter Score to 60
- KRImprove customer satisfaction levels by 15%
- Implement customer feedback surveys to identify areas needing improvement
- Introduce a loyalty reward program to incentivize repeat business
- Increase staff training on customer services and product knowledge
- KRIncrease customer retention rate by 10%
- Implement a customer loyalty program
- Improve customer service training
- Regularly survey customers for feedback
- KRReduce customer complaints by 20%
- Design an efficient response system for customer queries
- Improve quality control measures for products/services
- Implement customer service training for all staff
OKRs to increase Internal Customer NPS
- ObjectiveIncrease Internal Customer NPS
- KRImplement at least two new initiatives to enhance internal customer experience
- Develop a comprehensive internal knowledge base to streamline information access and retrieval
- Create a dedicated internal customer support team to provide timely assistance
- Implement regular training sessions to enhance communication and problem-solving skills
- Conduct a survey to gather feedback and identify areas for improvement
- KRAchieve a 10% increase in internal customer NPS score
- Conduct a survey to identify pain points and areas for improvement
- Regularly communicate updates on actions taken based on customer feedback
- Provide training to employees to improve customer service skills
- Implement feedback loops to address customer concerns and gather suggestions
- KRReduce internal customer complaints by 20% through proactive resolution and improved service
- Streamline processes and ensure effective coordination among different departments
- Implement a feedback system to identify potential issues and address them promptly
- Conduct regular training sessions to improve communication and problem-solving skills
- Establish quality control measures to track and monitor customer satisfaction levels
- KRIncrease internal customer satisfaction survey participation rate by 15%
- Conduct regular meetings to communicate the importance of survey participation to employees
- Offer an incentive or reward for employees who actively participate in the survey
- Send personalized email reminders to employees to complete internal customer satisfaction survey
- Simplify the survey process by making it easily accessible and user-friendly
How to write your own Net Promoter Score OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Net Promoter Score OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Net Promoter Score OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Net Promoter Score OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance maturity and capabilities of Product Owners
- OKRs to enhance effectiveness of ITSM help desk operations
- OKRs to boost the enrollment of subject matter experts
- OKRs to successfully patent a new medical device
- OKRs to maximise utilisation of new sourcing tool for quality RFPs
- OKRs to execute budget computation each Monday