Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Customer Feedback Manager OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We have curated a selection of OKR examples specifically for Customer Feedback Manager to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Customer Feedback Manager OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Customer Feedback Manager OKRs examples
You will find in the next section many different Customer Feedback Manager Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to foster a comprehensive feedback culture
ObjectiveFoster a comprehensive feedback culture
KRDecrease negative feedback issues by 30% through improvement interventions
Develop and implement a comprehensive customer service training program
Regularly analyze customer satisfaction surveys for improvement areas
Revise and optimize internal processes associated with customer complaints
KROrganize four constructive feedback workshops for all staff members
Outline the key goals and topics for each feedback workshop
Arrange for appropriate facilities and equipment to host workshops
Send invites and workshop agenda to all staff members
KRImplement confidential weekly team feedback surveys increasing participation by 60%
OKRs to attain product market fit for our offering
ObjectiveAttain product market fit for our offering
KRConduct 150 customer interviews to gather feedback about the product
Conduct interviews and gather feedback
Identify 150 customers willing to give feedback
Prepare comprehensive interview guide
KRAchieve a monthly churn rate lower than 5%
Implement effective customer retention strategies
Regularly monitor and analyze churn data
Enhance customer service interactions
KRIncrease product active usage by 20%
Launch a targeted in-app promotional campaign
Develop engaging features based on user feedback and preferences
Implement a comprehensive user onboarding program
OKRs to enhance the quality of customer support services
ObjectiveEnhance the quality of customer support services
KRImplement two new customer feedback strategies for continuous improvement
Research potential customer feedback strategies and select two to implement
Develop a plan for implementing these new strategies
Train team on the new feedback strategies and execution
KRIncrease customer satisfaction rate by 15% in the customer support department
Train staff in advanced customer service skills
Revise existing customer service protocols
Implement a follow-up system for customer feedback
KRReduce customer resolution time by 20% for customer queries
Utilize AI chatbots for instant query response
Upgrade customer interaction systems for optimal efficiency
Implement robust customer service training programs
OKRs to enhance product-market fit by conducting customer research and implementing user feedback
ObjectiveImprove product-market fit by leveraging customer research and user feedback
KRMeasure the impact of the improvements on product-market fit by tracking user metrics
KRConduct in-depth interviews with 50 potential and existing customers
KRImplement the top 3 product improvements within 3 weeks
KRAnalyze user feedback and identify the top 3 product improvements
OKRs to enhance customer experience by understanding our clients' valuation
ObjectiveEnhance customer experience by understanding our clients' valuation
KRAchieve 15% increase in customer satisfaction scores post-improvement implementation
Adjust services based on feedback analysis
Conduct analysis of received customer feedback
Implement feedback collection system after improvements
KRImprove client-identified areas by 30% based on survey results
Review survey results identifying areas of improvement
Implement the plan ensuring a 30% improvement
Develop a strategic plan to address each area
KRSurvey 80% clients on what they value in our service within 4 weeks
OKRs to enhance customer loyalty and reduce churn rate
ObjectiveEnhance customer loyalty and reduce churn rate
KRDecrease churn rate by 5% by implementing a structured feedback system
Develop a comprehensive customer feedback system
Train staff to effectively implement the feedback system
Analyze the feedback to implement necessary changes
KRBoost repeat customer rate by 8% via an effective loyalty program
Design an appealing loyalty program incentivizing repeat purchases
Regularly evaluate and adapt the loyalty program for effective customer retention
Publicize loyalty program through email marketing and social media
KRIncrease customer satisfaction score by 10% through improved service offerings
Implement ongoing staff training for optimal customer service
Regularly update and improve product/service features
Establish mechanisms to collect and review customer feedback
OKRs to to enhance customer satisfaction, effort score, and net promoter score
ObjectiveTo enhance customer satisfaction, effort score, and net promoter score
KRIncrease net promoter score by 8% via effective customer feedback mechanisms
Develop a robust system for addressing complaints
Train staff in effective customer service techniques
Implement regular customer satisfaction surveys
KRBoost customer satisfaction index by 10% through improved service quality
Implement comprehensive staff training to improve customer service skills
Monitor and fix identified service quality issues in a timely manner
Develop a robust customer feedback system to identify service quality issues
KRReduce customer effort score by 15% by simplifying user journeys
Streamline user interface for simplicity and comfort
Identify complex steps in current user journeys
Implement effective user feedback mechanisms
OKRs to enhance internal stakeholder feedback on team operations and services
ObjectiveEnhance internal stakeholder feedback on team operations and services
KRGain an 80% response rate from stakeholders using the feedback system
Regularly remind stakeholders to complete the feedback
Develop a concise, user-friendly feedback system
Provide incentives encouraging stakeholder participation
KRAchieve an average service rating of 4 out of 5 from stakeholder feedback
Implement weekly training sessions to improve customer service skills
Introduce a stakeholder survey to gather regular feedback
Develop an action plan responding to negative feedback
KRImplement a user-friendly feedback system for internal stakeholders by next month
Integrate and test the new feedback system within the organization
Design a simplified, accessible feedback mechanism based on research findings
Research existing internal feedback systems for efficacy and user-friendliness
OKRs to uphold exceptional quality in 95% of response communications
ObjectiveUphold exceptional quality in 95% of response communications
KREnhance feedback loops for continuous evaluation and absolute adherence to quality standards
Conduct regular staff training on evaluation processes and quality standards
Implement real-time feedback mechanisms for immediate corrective action
Develop a robust system for tracking and reporting quality metrics
KRImplement and maintain robust quality control checks to catch errors pre-deployment
Conduct regular training on quality control procedures for the team
Establish a system to regularly review and update quality control measures
Develop a detailed checklist for pre-deployment quality control checks
KRTrain customer service team on quality guidelines to decrease non-compliant replies by 30%
Develop a comprehensive training module on quality guidelines
Schedule regular training sessions for the service team
Implement a system to monitor and grade replies
OKRs to improve and maintain stakeholder satisfaction
ObjectiveImprove and maintain stakeholder satisfaction
KRReduce stakeholder complaints by 20%
Implement a robust stakeholder communication strategy
Conduct regular stakeholder satisfaction surveys
Improve products/services according to stakeholder feedback
KRIncrease quarterly stakeholder satisfaction survey results to over 8/10
Improve customer service response times and resolution rates
Schedule quarterly reviews to address stakeholder feedback and suggestions
Implement regular stakeholder communication offering updates and answering inquiries
KRConduct monthly stakeholder feedback sessions to address potential issues
Collect and analyze feedback post-meeting
Schedule regular stakeholder feedback meetings
Create an agenda covering potential issues
Customer Feedback Manager OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated Customer Feedback Manager OKR dashboards

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Customer Feedback Manager OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to achieve EBIDTA positivity with improved circular sanitation impact
OKRs to instill value-driven mindset across all work processes
OKRs to implement and maintain SOCII compliance measures
OKRs to boost Customer Satisfaction to 95% Positive Feedback
OKRs to foster a positive and high-performing work environment
OKRs to expand organizational size and personnel capabilities