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10 OKR examples for Customer Feedback Manager

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What are Customer Feedback Manager OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We have curated a selection of OKR examples specifically for Customer Feedback Manager to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Customer Feedback Manager OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Customer Feedback Manager OKRs examples

You will find in the next section many different Customer Feedback Manager Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

OKRs to foster a comprehensive feedback culture

  • ObjectiveFoster a comprehensive feedback culture
  • KRDecrease negative feedback issues by 30% through improvement interventions
  • TaskDevelop and implement a comprehensive customer service training program
  • TaskRegularly analyze customer satisfaction surveys for improvement areas
  • TaskRevise and optimize internal processes associated with customer complaints
  • KROrganize four constructive feedback workshops for all staff members
  • TaskOutline the key goals and topics for each feedback workshop
  • TaskArrange for appropriate facilities and equipment to host workshops
  • TaskSend invites and workshop agenda to all staff members
  • KRImplement confidential weekly team feedback surveys increasing participation by 60%

OKRs to attain product market fit for our offering

  • ObjectiveAttain product market fit for our offering
  • KRConduct 150 customer interviews to gather feedback about the product
  • TaskConduct interviews and gather feedback
  • TaskIdentify 150 customers willing to give feedback
  • TaskPrepare comprehensive interview guide
  • KRAchieve a monthly churn rate lower than 5%
  • TaskImplement effective customer retention strategies
  • TaskRegularly monitor and analyze churn data
  • TaskEnhance customer service interactions
  • KRIncrease product active usage by 20%
  • TaskLaunch a targeted in-app promotional campaign
  • TaskDevelop engaging features based on user feedback and preferences
  • TaskImplement a comprehensive user onboarding program

OKRs to enhance the quality of customer support services

  • ObjectiveEnhance the quality of customer support services
  • KRImplement two new customer feedback strategies for continuous improvement
  • TaskResearch potential customer feedback strategies and select two to implement
  • TaskDevelop a plan for implementing these new strategies
  • TaskTrain team on the new feedback strategies and execution
  • KRIncrease customer satisfaction rate by 15% in the customer support department
  • TaskTrain staff in advanced customer service skills
  • TaskRevise existing customer service protocols
  • TaskImplement a follow-up system for customer feedback
  • KRReduce customer resolution time by 20% for customer queries
  • TaskUtilize AI chatbots for instant query response
  • TaskUpgrade customer interaction systems for optimal efficiency
  • TaskImplement robust customer service training programs

OKRs to enhance product-market fit by conducting customer research and implementing user feedback

  • ObjectiveImprove product-market fit by leveraging customer research and user feedback
  • KRMeasure the impact of the improvements on product-market fit by tracking user metrics
  • KRConduct in-depth interviews with 50 potential and existing customers
  • KRImplement the top 3 product improvements within 3 weeks
  • KRAnalyze user feedback and identify the top 3 product improvements

OKRs to enhance customer experience by understanding our clients' valuation

  • ObjectiveEnhance customer experience by understanding our clients' valuation
  • KRAchieve 15% increase in customer satisfaction scores post-improvement implementation
  • TaskAdjust services based on feedback analysis
  • TaskConduct analysis of received customer feedback
  • TaskImplement feedback collection system after improvements
  • KRImprove client-identified areas by 30% based on survey results
  • TaskReview survey results identifying areas of improvement
  • TaskImplement the plan ensuring a 30% improvement
  • TaskDevelop a strategic plan to address each area
  • KRSurvey 80% clients on what they value in our service within 4 weeks

OKRs to enhance customer loyalty and reduce churn rate

  • ObjectiveEnhance customer loyalty and reduce churn rate
  • KRDecrease churn rate by 5% by implementing a structured feedback system
  • TaskDevelop a comprehensive customer feedback system
  • TaskTrain staff to effectively implement the feedback system
  • TaskAnalyze the feedback to implement necessary changes
  • KRBoost repeat customer rate by 8% via an effective loyalty program
  • TaskDesign an appealing loyalty program incentivizing repeat purchases
  • TaskRegularly evaluate and adapt the loyalty program for effective customer retention
  • TaskPublicize loyalty program through email marketing and social media
  • KRIncrease customer satisfaction score by 10% through improved service offerings
  • TaskImplement ongoing staff training for optimal customer service
  • TaskRegularly update and improve product/service features
  • TaskEstablish mechanisms to collect and review customer feedback

OKRs to to enhance customer satisfaction, effort score, and net promoter score

  • ObjectiveTo enhance customer satisfaction, effort score, and net promoter score
  • KRIncrease net promoter score by 8% via effective customer feedback mechanisms
  • TaskDevelop a robust system for addressing complaints
  • TaskTrain staff in effective customer service techniques
  • TaskImplement regular customer satisfaction surveys
  • KRBoost customer satisfaction index by 10% through improved service quality
  • TaskImplement comprehensive staff training to improve customer service skills
  • TaskMonitor and fix identified service quality issues in a timely manner
  • TaskDevelop a robust customer feedback system to identify service quality issues
  • KRReduce customer effort score by 15% by simplifying user journeys
  • TaskStreamline user interface for simplicity and comfort
  • TaskIdentify complex steps in current user journeys
  • TaskImplement effective user feedback mechanisms

OKRs to enhance internal stakeholder feedback on team operations and services

  • ObjectiveEnhance internal stakeholder feedback on team operations and services
  • KRGain an 80% response rate from stakeholders using the feedback system
  • TaskRegularly remind stakeholders to complete the feedback
  • TaskDevelop a concise, user-friendly feedback system
  • TaskProvide incentives encouraging stakeholder participation
  • KRAchieve an average service rating of 4 out of 5 from stakeholder feedback
  • TaskImplement weekly training sessions to improve customer service skills
  • TaskIntroduce a stakeholder survey to gather regular feedback
  • TaskDevelop an action plan responding to negative feedback
  • KRImplement a user-friendly feedback system for internal stakeholders by next month
  • TaskIntegrate and test the new feedback system within the organization
  • TaskDesign a simplified, accessible feedback mechanism based on research findings
  • TaskResearch existing internal feedback systems for efficacy and user-friendliness

OKRs to uphold exceptional quality in 95% of response communications

  • ObjectiveUphold exceptional quality in 95% of response communications
  • KREnhance feedback loops for continuous evaluation and absolute adherence to quality standards
  • TaskConduct regular staff training on evaluation processes and quality standards
  • TaskImplement real-time feedback mechanisms for immediate corrective action
  • TaskDevelop a robust system for tracking and reporting quality metrics
  • KRImplement and maintain robust quality control checks to catch errors pre-deployment
  • TaskConduct regular training on quality control procedures for the team
  • TaskEstablish a system to regularly review and update quality control measures
  • TaskDevelop a detailed checklist for pre-deployment quality control checks
  • KRTrain customer service team on quality guidelines to decrease non-compliant replies by 30%
  • TaskDevelop a comprehensive training module on quality guidelines
  • TaskSchedule regular training sessions for the service team
  • TaskImplement a system to monitor and grade replies

OKRs to improve and maintain stakeholder satisfaction

  • ObjectiveImprove and maintain stakeholder satisfaction
  • KRReduce stakeholder complaints by 20%
  • TaskImplement a robust stakeholder communication strategy
  • TaskConduct regular stakeholder satisfaction surveys
  • TaskImprove products/services according to stakeholder feedback
  • KRIncrease quarterly stakeholder satisfaction survey results to over 8/10
  • TaskImprove customer service response times and resolution rates
  • TaskSchedule quarterly reviews to address stakeholder feedback and suggestions
  • TaskImplement regular stakeholder communication offering updates and answering inquiries
  • KRConduct monthly stakeholder feedback sessions to address potential issues
  • TaskCollect and analyze feedback post-meeting
  • TaskSchedule regular stakeholder feedback meetings
  • TaskCreate an agenda covering potential issues

Customer Feedback Manager OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated Customer Feedback Manager OKR dashboards

AI feedback for OKRs in Tability

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Customer Feedback Manager OKR templates

We have more templates to help you draft your team goals and OKRs.

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