OKR template to enhance the quality of customer support services
Your OKR template
The second objective is increasing customer satisfaction by 15% within the customer support department. This step recognizes the significance of customer satisfaction in the context of support services. Measures will include advanced customer service skills training for staff, revision of current service protocols, and inception of a follow up system regarding customer feedback.
The third objective focuses on minimizing the customer resolution time by 20% for customer queries. This objective primarily aims to expedite response times thereby impelling efficiency within customer support services. It includes the utilization of AI chatbots for instantaneous response and upgrading systems for optimal interaction. Introducing more robust customer service training programs is also a key initiative.
Overall, this OKR is primarily concerned with improving customer support services. It is committed to introducing innovative feedback strategies, increasing customer satisfaction rates, and reducing the resolution time for customer queries. The shared goal being to fortify and ameliorate customer support services over time.
ObjectiveEnhance the quality of customer support services
KRImplement two new customer feedback strategies for continuous improvement
Research potential customer feedback strategies and select two to implement- Develop a plan for implementing these new strategies
- Train team on the new feedback strategies and execution
- KRIncrease customer satisfaction rate by 15% in the customer support department
- Train staff in advanced customer service skills
- Revise existing customer service protocols
- Implement a follow-up system for customer feedback
- KRReduce customer resolution time by 20% for customer queries
- Utilize AI chatbots for instant query response
- Upgrade customer interaction systems for optimal efficiency
- Implement robust customer service training programs
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale