Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Service Improvement OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Improvement. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Service Improvement OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
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Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Service Improvement OKRs examples
You will find in the next section many different Service Improvement Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to elevate Fat Cat's Google My Business profile reviews to 4.6
ObjectiveElevate Fat Cat's Google My Business profile reviews to 4.6
KRIncrease customer review volume on Google by 20%
Launch an email campaign encouraging customers to leave reviews
Offer small incentives for providing feedback on Google
Implement pop-up reminders on website for Google reviews
KRRaise negative review resolution rate to 80%
Monitor and assess negative review handling weekly
Implement customer feedback in service improvement plans
Train customer service team in advanced conflict resolution
KRImplement a customer feedback loop to improve service quality by 15%
Establish a system for analyzing and interpreting feedback
Develop a standardized customer satisfaction survey
Implement changes based on customer feedback reviews
OKRs to enhance customer service experience for VIP clients
ObjectiveEnhance customer service experience for VIP clients
KRRaise resolution rate of VIP customer concerns on first contact to 85%
Streamline response protocol for VIP inquiries
Implement VIP-specific customer service training
Improve tracking system for initial VIP complaints
KRAchieve a 95% satisfaction rate from VIP customer service surveys
Implement personalized service for all VIP customers
Conduct frequent analysis of customer feedback
Regularly train staff on customer satisfaction strategies
KRReduce response time for VIP customer inquiries to 2 hours or less
Assign dedicated staff for VIP customer issues
Prioritize and sort VIP customer inquiries
Implement an efficient ticketing system
OKRs to improve resolution of travel time requests
ObjectiveImprove resolution of travel time requests
KRAchieve 95% customer satisfaction rate on resolved requests
Survey customers post-resolution for satisfaction insight
Regularly review and improve resolution strategies
Implement a comprehensive customer service training program
KRImplement a new resolution system to increase efficiency by 30%
Identify inefficiencies in the current resolution system
Develop a streamlined, more efficient process plan
Implement and monitor the new resolution system
KRReduce average resolution timeframe by 20%
Provide additional trainings to staff for faster troubleshooting
Streamline the resolution workflow to eliminate unnecessary steps
Implement efficient time management techniques into resolution process
OKRs to enhance internal stakeholder feedback on team operations and services
ObjectiveEnhance internal stakeholder feedback on team operations and services
KRGain an 80% response rate from stakeholders using the feedback system
Regularly remind stakeholders to complete the feedback
Develop a concise, user-friendly feedback system
Provide incentives encouraging stakeholder participation
KRAchieve an average service rating of 4 out of 5 from stakeholder feedback
Implement weekly training sessions to improve customer service skills
Introduce a stakeholder survey to gather regular feedback
Develop an action plan responding to negative feedback
KRImplement a user-friendly feedback system for internal stakeholders by next month
Integrate and test the new feedback system within the organization
Design a simplified, accessible feedback mechanism based on research findings
Research existing internal feedback systems for efficacy and user-friendliness
OKRs to improve customer experience and satisfaction
ObjectiveImprove customer experience and satisfaction
KRDecrease customer service hold time by 10%
Boost training for customer service representatives
Integrate automated self-service options
Implement efficient call routing to specialized representatives
KRIncrease positive customer feedback by 25%
Create incentive program for positive client reviews
Improve customer service training for frontline staff
Implement regular follow-up with customers post-purchase
KRReduce average customer complaint resolution time by 15%
Train staff on effective complaint resolution strategies
Implement a system for tracking customer complaints
Prioritize timely, effective responses to complaints
OKRs to enhance service infrastructure to improve customer satisfaction
ObjectiveImprove customer satisfaction through enhanced service infrastructure
KREnhance service infrastructure to achieve a 10% reduction in customer complaints
KRImplement a customer feedback system resulting in a 15% increase in positive feedback
Train employees to address customer concerns effectively and efficiently
Analyze feedback data to identify areas for improvement and implement necessary changes
Conduct a survey to gather customer feedback on a regular basis
Implement a rewards program to incentivize customers to provide positive feedback
KRReduce average resolution time by 20% through optimized service processes
Regularly evaluate and update service technology and tools to improve response time
Streamline service protocols and eliminate unnecessary steps to expedite resolution time
Implement training programs to enhance the skills and efficiency of service representatives
Identify bottlenecks in service process through thorough analysis and data examination
KRIncrease customer satisfaction score by 10% through improved service response time
OKRs to enhance service quality for Waste Warriors' beneficiaries
ObjectiveEnhance service quality for Waste Warriors' beneficiaries
KRReduce service-related complaints by 30%
Develop a feedback loop for customer complaints
Implement regular service quality training sessions for employees
Optimize organizational processes for timely service delivery
KRImplement at least two new beneficiary-focused service improvements
Develop and outline strategies for new service improvements
Identify areas that need improvement in current beneficiary services
Implement outlined strategies, and track results regularly
KRIncrease beneficiary satisfaction survey scores by 20%
Improve communication methods with beneficiaries
Regularly update services based on feedback
Implement comprehensive training for service providers
OKRs to enhance CX through benchmarked industry best practices
ObjectiveEnhance CX through benchmarked industry best practices
KRElevate net promoter score by 20% via improved customer interaction
Introduce a proactive customer satisfaction follow-up system
Implement comprehensive training on customer service skills for all staff
Review and optimize all customer communication channels
KRIncrease customer satisfaction score by 15% through service improvement
Implement feedback channels for ongoing service quality monitoring
Investigate top three customer complaints and develop solutions
Train customer service team in effective communication skills
KRDecrease customer complaint rate by 10% by applying effective solutions
Implement robust product quality checks before dispatch
Establish clear and effective complaint resolution process
Enhance customer service responsiveness and skills
OKRs to streamline service offering assistance process
ObjectiveStreamline service offering assistance process
KRAchieve 95% customer satisfaction score for service offerings
Enhance and improve service offerings based on reviews
Analyze feedback regularly and address negative responses
Implement robust customer feedback collection method
KRTrain 100% of customer service team on new streamlined process
Monitor implementation and provide follow-up training as needed
Develop training program focused on new streamlined process
Schedule mandatory training sessions for all team members
KRReduce service offering process steps by 30% to improve efficiency
Implement automation for repetitive tasks
Identify and eliminate redundant steps in service process
Train staff for streamlined service process
OKRs to enhance customer satisfaction for our SaaS product
ObjectiveEnhance customer satisfaction for our SaaS product
KRIncrease customer retention rate by 10%
Improve customer service response times
Set up loyalty incentives program with potential rewards
Regularly request feedback and implement suggestions
KRDecrease customer support ticket response time by 25%
Schedule overlapping shifts for continuous coverage
Implement efficient customer support software
Train support staff on quick issue resolution
KRImprove customer satisfaction score by 15%
Implement comprehensive customer service training for all staff
Initiate customer surveys to understand their needs and expectations better
Develop effective loyalty programs to encourage repeat business
Service Improvement OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
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Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Service Improvement OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to successfully organize 75 engaging tour groups
OKRs to ensure timely completion of all designated projects
OKRs to enhance Design team's adherence to technical design & construction standards
OKRs to boost sales performance across the company
OKRs to enhance equipment productivity and operational time
OKRs to successfully reach the summit of the highest mountain