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User Research Team metrics and KPIs

What are User Research Team metrics?

Identifying the optimal User Research Team metrics can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find User Research Team metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of User Research Team metrics and KPIs

Metrics for Assessing UX Designer Performance

  • 1. User Satisfaction Score

    Measures overall satisfaction of users with the design through surveys and feedback.

    What good looks like for this metric: Average score of 75%

    Ideas to improve this metric
    • Gather regular user feedback
    • Implement a user-centred design approach
    • Conduct usability testing
    • Iteratively refine designs based on user input
    • Ensure consistent design standards

  • 2. Task Success Rate

    Percentage of users able to complete tasks without issues in the design.

    What good looks like for this metric: 80% completion rate

    Ideas to improve this metric
    • Simplify navigation paths
    • Provide clear instructions
    • Ensure responsive design
    • Identify and fix usability issues
    • Use tools to track task completion

  • 3. Time on Task

    Average time users take to complete specific tasks using the design.

    What good looks like for this metric: Depends on task complexity

    Ideas to improve this metric
    • Analyse task flows for efficiency
    • Reduce unnecessary steps
    • Provide shortcuts for frequent actions
    • Test design with diverse user groups
    • Enhance layout clarity and intuitiveness

  • 4. Design Consistency Score

    Evaluates how consistently the design elements are applied across the interface.

    What good looks like for this metric: 90% consistency level

    Ideas to improve this metric
    • Establish design guidelines
    • Conduct regular design audits
    • Use style guides and templates
    • Train team on design standards
    • Promote a culture of consistency

  • 5. Feedback Implementation Rate

    Ratio of user feedback items successfully implemented into design improvements.

    What good looks like for this metric: 70% implementation rate

    Ideas to improve this metric
    • Track all user feedback
    • Prioritise feedback based on impact
    • Implement feedback in agile cycles
    • Engage users for feedback validation
    • Communicate feedback impacts to users
user-satisfactiontask-successux-designerusability-analystdesign-teamuser-research-team
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Tracking your User Research Team metrics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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