Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Support And Training Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support And Training Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Support And Training Team OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
![AI feedback for OKRs in Tability](https://tability-templates-v2.vercel.app/_next/static/media/feedback_ai_tability.08ced31b.png)
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Support And Training Team OKRs examples
We've added many examples of Support And Training Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to ensure readiness for GA release of product on Linux
ObjectiveEnsure readiness for GA release of product on Linux
KRProvide training for support team on Linux-specific issues and troubleshooting
Monitor and evaluate the team's progress post-training
Develop a comprehensive Linux-specific training program
Schedule training sessions for the support team
KRUpdate documentation and support resources for Linux users
Verify and publish all new Linux resources on appropriate platforms
Review current Linux documentation and support resources for outdated information
Develop updated Linux user guides, tutorials and FAQs
KRComplete all necessary testing and bug fixing for Linux compatibility
Run preliminary tests for software compatibility with Linux
Identify, document and prioritize detected bugs
Fix bugs and conduct validation testing
OKRs to implement phase one of privilege access management tool replacement
ObjectiveImplement phase one of privilege access management tool replacement
KRDevelop detailed transition plan to ensure zero service disruptions
Schedule and communicate transition plan to all stakeholders
Develop contingency strategies addressing identified risks
Identify critical services and potential disruption risks
KRTrain 70% of IT staff on the operation of selected new access management tools
Organize and implement the scheduled training sessions
Choose appropriate access management tools for training
Identify 70% of IT staff requiring access management training
KRIdentify and assess five potential replacement tools, determining suitability by end of quarter
Research and list five potential replacement tools
Evaluate each tool's effectiveness and suitability
Present findings and recommendation by the deadline
OKRs to streamline ticket response and resolution processes
ObjectiveStreamline ticket response and resolution processes
KRTrain 80% of the support staff on new resolution strategies
Identify support staff requiring training in new resolution strategies
Develop comprehensive strategy-focused training program
Implement the training program among identified staff
KRImprove resolution rate by 30% on first contact
Continually update first-contact resolution strategies based on feedback
Train staff on possible incoming inquiries and effective resolution methods
Implement efficient tracking and reporting systems for resolutions
KRReduce average ticket response time by 40%
Monitor response time regularly and address delays
Implement automated responses for common issues
Train staff on efficient customer service response techniques
OKRs to enhance communication and training for Business-led IT services
ObjectiveEnhance communication and training for Business-led IT services
KRDecrease IT related issues raised by employees by 30% following the training
Implement intensive and comprehensive IT training for all employees
Establish a solid IT support team for immediate troubleshooting
Conduct regular IT performance checks and updates
KRIncrease employee trainee count by 40% in IT procedures and process
Allocate budget for training and development programs
Develop and implement strategic recruitment plans
Identify the need for additional IT trainees in the department
KRImprove post-training test scores by 25% to ensure comprehension and retention
Implement interactive learning activities during training
Offer one-on-one follow up coaching sessions
Develop comprehensive study guides for post-training review
OKRs to enhance effectiveness and efficiency of T2 support agents
ObjectiveEnhance effectiveness and efficiency of T2 support agents
KRImprove customer satisfaction scores by 20% post-support interaction
Regularly review and act upon customer feedback
Train support staff in advanced customer service techniques
Implement detailed post-support satisfaction surveys
KRReduce average ticket resolution time by 15%
Introduce productivity tools for speedier resolution
Streamline ticket sorting and prioritizing process
Implement regular training to improve team’s problem-solving skills
KRIncrease percentage of issues resolved on first contact to 70%
Regularly review and improve troubleshooting methods
Develop clear guidelines for issue resolution
Implement comprehensive training for customer service representatives
OKRs to boost the frequency of value-driven discussions
ObjectiveBoost the frequency of value-driven discussions
KRIncrease employee training sessions on value communication by 50%
Monitor and report on the improvement in value communication
Develop and execute detailed plans for additional training sessions
Review and identify gaps in current value communication training schedules
KRImprove customer engagement through value dialogues by 20%
Implement personalized engagement strategies for key customers
Evaluate and improve existing customer interaction methods
Develop an empathetic customer communication strategy
KREnhance value dialogue initiation among team members by at least 30%
Incorporate regular team-building exercises or activities
Implement training sessions for effective communication skills
Encourage frequent brainstorming sessions across all teams
OKRs to enhance the efficiency and effectiveness of administrative support
ObjectiveEnhance the efficiency and effectiveness of administrative support
KRIncrease task completion rate by 30% without compromising on quality
Implement productivity tools to streamline workflow and improve efficiency
Evaluate, monitor and adjust workload distribution regularly
Incorporate regular employee training and skill development
KRStreamline workflow by implementing an effective scheduling system
Evaluate current workflow for areas of inefficiency
Implement selected system and train staff
Research effective scheduling systems
KRReduce administrative errors by 20% through improved systems and training
Regularly review and update system protocols
Implement updated, more intuitive administrative systems
Conduct comprehensive staff training on new systems
OKRs to strengthen the partnership between business leaders and people business partners
ObjectiveStrengthen the partnership between business leaders and people business partners
KRIncrease leader satisfaction rate with partner support by 25%
Establish a 24/7 support line for immediate assistance
Conduct regular feedback sessions with leaders for continuous improvement
Implement training programs to enhance partner support skills
KRImprove response times to business leader inquiries by 30%
Implement a tracking system for prompt response to inquiries
Train employees in efficient problem-solving techniques
Prioritize addressing business leaders' inquiries promptly
KRAchieve 30% more successful project deliveries with partner involvement
Schedule regular training sessions to improve project execution skills
Increase communication frequency with partners regarding project status
Engage partners in decision-making and problem-solving processes
OKRs to enhance company's knowledge base and documentation
ObjectiveEnhance company's knowledge base and documentation
KRCreate 20 comprehensive, user-friendly manuals for all main products by end of quarter
Develop detailed, user-friendly content for each manual
Identify main products needing manuals
Proofread and finalize all 20 product manuals
KRAchieve 95% positive feedback from users on the clarity and usefulness of documentation
Update documents regularly based on received feedback
Organize feedback sessions to identify potential improvements
Ensure documentation is comprehensible to all user skill levels
KRTrain 100% of team on the newly formed knowledge base to ensure consistent usage
Monitor and evaluate team usage to ensure consistency
Identify team members needing training on the knowledge base
Develop a comprehensive training schedule for all team members
OKRs to enhance data centralization for data-driven management support
ObjectiveEnhance data centralization for data-driven management support
KRTrain 90% of management personnel on using the new data management system effectively
Schedule training sessions for all management personnel
Identify qualified trainers knowledgeable in the new system
Monitor and assess personnel's competency post-training
KRImplement a centralized data management system improving accessibility by 50%
Implement new system and staff training programs
Evaluate current data management systems and identify accessibility issues
Select and procure a centralized data management system
KRIncrease the data accuracy and reliability in the new system by 70%
Regularly update and cleanse data to maintain accuracy
Implement data validation rules to minimize entry errors
Conduct routine system testing and error checking sessions
Support And Training Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
![AI feedback for OKRs in Tability](https://tability-templates-v2.vercel.app/_next/static/media/OKR_dashboard.a905853d.png)
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Support And Training Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to drive continuous improvement in performance and efficiency
OKRs to achieve a semester average of 85 in all classes
OKRs to maximize AI consulting services revenue
OKRs to enhance partnership with business for valuable audit plan fruition
OKRs to enhance software and component quality
OKRs to secure satisfying employment amidst summer distractions