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tability.ioWhat are Support And Training Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support And Training Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Support And Training Team OKRs examples
We've added many examples of Support And Training Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to ensure readiness for GA release of product on Linux
ObjectiveEnsure readiness for GA release of product on Linux
KRProvide training for support team on Linux-specific issues and troubleshooting
Monitor and evaluate the team's progress post-training- Develop a comprehensive Linux-specific training program
- Schedule training sessions for the support team
- KRUpdate documentation and support resources for Linux users
- Verify and publish all new Linux resources on appropriate platforms
- Review current Linux documentation and support resources for outdated information
- Develop updated Linux user guides, tutorials and FAQs
- KRComplete all necessary testing and bug fixing for Linux compatibility
- Run preliminary tests for software compatibility with Linux
- Identify, document and prioritize detected bugs
- Fix bugs and conduct validation testing
OKRs to implement phase one of privilege access management tool replacement
- ObjectiveImplement phase one of privilege access management tool replacement
- KRDevelop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- KRTrain 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- KRIdentify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
OKRs to streamline ticket response and resolution processes
- ObjectiveStreamline ticket response and resolution processes
- KRTrain 80% of the support staff on new resolution strategies
- Identify support staff requiring training in new resolution strategies
- Develop comprehensive strategy-focused training program
- Implement the training program among identified staff
- KRImprove resolution rate by 30% on first contact
- Continually update first-contact resolution strategies based on feedback
- Train staff on possible incoming inquiries and effective resolution methods
- Implement efficient tracking and reporting systems for resolutions
- KRReduce average ticket response time by 40%
- Monitor response time regularly and address delays
- Implement automated responses for common issues
- Train staff on efficient customer service response techniques
OKRs to enhance communication and training for Business-led IT services
- ObjectiveEnhance communication and training for Business-led IT services
- KRDecrease IT related issues raised by employees by 30% following the training
- Implement intensive and comprehensive IT training for all employees
- Establish a solid IT support team for immediate troubleshooting
- Conduct regular IT performance checks and updates
- KRIncrease employee trainee count by 40% in IT procedures and process
- Allocate budget for training and development programs
- Develop and implement strategic recruitment plans
- Identify the need for additional IT trainees in the department
- KRImprove post-training test scores by 25% to ensure comprehension and retention
- Implement interactive learning activities during training
- Offer one-on-one follow up coaching sessions
- Develop comprehensive study guides for post-training review
OKRs to enhance effectiveness and efficiency of T2 support agents
- ObjectiveEnhance effectiveness and efficiency of T2 support agents
- KRImprove customer satisfaction scores by 20% post-support interaction
- Regularly review and act upon customer feedback
- Train support staff in advanced customer service techniques
- Implement detailed post-support satisfaction surveys
- KRReduce average ticket resolution time by 15%
- Introduce productivity tools for speedier resolution
- Streamline ticket sorting and prioritizing process
- Implement regular training to improve team’s problem-solving skills
- KRIncrease percentage of issues resolved on first contact to 70%
- Regularly review and improve troubleshooting methods
- Develop clear guidelines for issue resolution
- Implement comprehensive training for customer service representatives
OKRs to boost the frequency of value-driven discussions
- ObjectiveBoost the frequency of value-driven discussions
- KRIncrease employee training sessions on value communication by 50%
- Monitor and report on the improvement in value communication
- Develop and execute detailed plans for additional training sessions
- Review and identify gaps in current value communication training schedules
- KRImprove customer engagement through value dialogues by 20%
- Implement personalized engagement strategies for key customers
- Evaluate and improve existing customer interaction methods
- Develop an empathetic customer communication strategy
- KREnhance value dialogue initiation among team members by at least 30%
- Incorporate regular team-building exercises or activities
- Implement training sessions for effective communication skills
- Encourage frequent brainstorming sessions across all teams
OKRs to enhance the efficiency and effectiveness of administrative support
- ObjectiveEnhance the efficiency and effectiveness of administrative support
- KRIncrease task completion rate by 30% without compromising on quality
- Implement productivity tools to streamline workflow and improve efficiency
- Evaluate, monitor and adjust workload distribution regularly
- Incorporate regular employee training and skill development
- KRStreamline workflow by implementing an effective scheduling system
- Evaluate current workflow for areas of inefficiency
- Implement selected system and train staff
- Research effective scheduling systems
- KRReduce administrative errors by 20% through improved systems and training
- Regularly review and update system protocols
- Implement updated, more intuitive administrative systems
- Conduct comprehensive staff training on new systems
OKRs to strengthen the partnership between business leaders and people business partners
- ObjectiveStrengthen the partnership between business leaders and people business partners
- KRIncrease leader satisfaction rate with partner support by 25%
- Establish a 24/7 support line for immediate assistance
- Conduct regular feedback sessions with leaders for continuous improvement
- Implement training programs to enhance partner support skills
- KRImprove response times to business leader inquiries by 30%
- Implement a tracking system for prompt response to inquiries
- Train employees in efficient problem-solving techniques
- Prioritize addressing business leaders' inquiries promptly
- KRAchieve 30% more successful project deliveries with partner involvement
- Schedule regular training sessions to improve project execution skills
- Increase communication frequency with partners regarding project status
- Engage partners in decision-making and problem-solving processes
OKRs to enhance company's knowledge base and documentation
- ObjectiveEnhance company's knowledge base and documentation
- KRCreate 20 comprehensive, user-friendly manuals for all main products by end of quarter
- Develop detailed, user-friendly content for each manual
- Identify main products needing manuals
- Proofread and finalize all 20 product manuals
- KRAchieve 95% positive feedback from users on the clarity and usefulness of documentation
- Update documents regularly based on received feedback
- Organize feedback sessions to identify potential improvements
- Ensure documentation is comprehensible to all user skill levels
- KRTrain 100% of team on the newly formed knowledge base to ensure consistent usage
- Monitor and evaluate team usage to ensure consistency
- Identify team members needing training on the knowledge base
- Develop a comprehensive training schedule for all team members
OKRs to enhance data centralization for data-driven management support
- ObjectiveEnhance data centralization for data-driven management support
- KRTrain 90% of management personnel on using the new data management system effectively
- Schedule training sessions for all management personnel
- Identify qualified trainers knowledgeable in the new system
- Monitor and assess personnel's competency post-training
- KRImplement a centralized data management system improving accessibility by 50%
- Implement new system and staff training programs
- Evaluate current data management systems and identify accessibility issues
- Select and procure a centralized data management system
- KRIncrease the data accuracy and reliability in the new system by 70%
- Regularly update and cleanse data to maintain accuracy
- Implement data validation rules to minimize entry errors
- Conduct routine system testing and error checking sessions
How to write your own Support And Training Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Support And Training Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Support And Training Team OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support And Training Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to increase conversion rate of free subscribers to paid subscribers
- OKRs to successfully Deliver Roadmap on Schedule
- OKRs to upgrade security monitoring team skills and tools
- OKRs to enhance Identity Access Management for large scale clients
- OKRs to improve Security Operation Centre Incident Response
- OKRs to enhance the quality of prospective business leads